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HGS Agent X
Contact Center AI
Last updated: January 2026
HGS Agent X Alternatives & Competitors (2026)
Top 1 free alternatives
Value for money
Starting price
Functionality
Account Management
5/5
Agent Interface
4.8/5
Activity Tracking
4.7/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Value for money
Starting price
Functionality
Alerts/Notifications
4.1/5
AI Copilot
4/5
Alerts/Escalation
3.7/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Value for money
Starting price
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
API
N/A
Automated Routing
N/A
Automatic Call Distribution
N/A
Value for money
Starting price
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Value for money
Starting price
Functionality
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Activity Tracking
4.3/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Value for money
Starting price
Functionality
Alerts/Escalation
4.2/5
A/B Testing
N/A
Access Controls/Permissions
N/A
Top Features
API
N/A
Automated Routing
N/A
Automatic Call Distribution
N/A
Value for money
No pricing info
Starting price
Functionality
Activity Tracking
5/5
AI Copilot
5/5
Alerts/Escalation
3.9/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Value for money
Starting price
Functionality
Activity Tracking
5/5
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Value for money
Starting price
Functionality
Activity Dashboard
5/5
Automated Attendant
5/5
Access Controls/Permissions
4.7/5
Top Features
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Dashboard
N/A
Value for money
Starting price
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
Assignment Management
4.5/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Value for money
Starting price
Functionality
Access Controls/Permissions
5/5
API
5/5
2-Way Messaging
4.3/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Value for money
Starting price
Functionality
Activity Tracking
5/5
Agent Interface
5/5
API
5/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Value for money
Starting price
Functionality
Auto-Dialer
4.5/5
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Value for money
Starting price
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
API
N/A
Automated Routing
N/A
Automatic Call Distribution
N/A
Value for money
Starting price
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Value for money
Starting price
Functionality
Agent Interface
5/5
Automatic Call Distribution
3.7/5
Automated Routing
3/5
Top Features
Collaboration Tools
N/A
Dashboard
N/A
IVR
N/A
Value for money
Starting price
Functionality
2-Way Messaging
5/5
Agent Interface
5/5
Activity Tracking
4.3/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Value for money
No pricing info
Starting price
Functionality
Answering Machine Detection
5/5
Archiving & Retention
4.7/5
Auto-Dialer
4.6/5
Top Features
Automated Routing
N/A
Automatic Call Distribution
N/A
Collaboration Tools
N/A
Value for money
Starting price
Functionality
Activity Dashboard
5/5
Agent Interface
5/5
Alerts/Notifications
5/5
Top Features
Collaboration Tools
N/A
Dashboard
N/A
IVR
N/A
Value for money
Starting price
Functionality
Activity Dashboard
5/5
Appointment Scheduling
5/5
Auto-Dialer
5/5
Top Features
Automated Routing
N/A
Collaboration Tools
N/A
Dashboard
N/A