App comparison
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HGS Agent X
Contact Center AI
HGS Agent X Alternatives & Competitors (2026)
Top 4 free alternatives
800.com
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Telephony tool for searching & activating toll-free numbers
Value for money
Starting price
Functionality
Live Chat
5/5
Voicemail Transcription
5/5
Customizable Reports
5/5
Top Features
Automated Routing
N/A
Real-Time Monitoring
N/A
Automatic Call Distribution
N/A
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
Value for money
Starting price
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Workforce Management
N/A
Real-Time Monitoring
N/A
IVR
N/A
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
Value for money
Starting price
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Workforce Management
N/A
Real-Time Monitoring
N/A
IVR
N/A
Ringover
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
100% cloud phone for startups and SMEs
Value for money
Starting price
Functionality
Queue Management
5/5
Call Whispering
5/5
Live Chat
5/5
Top Features
Key Performance Indicators
N/A
Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
Value for money
Starting price
Functionality
Offline Form
5/5
Online Forms
5/5
Inbox Management
5/5
Top Features
Real-Time Monitoring
N/A
Key Performance Indicators
N/A
Workforce Management
N/A
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
Value for money
Starting price
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Real-Time Monitoring
N/A
Key Performance Indicators
N/A
Workforce Management
N/A
Odoo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one open-source business software
Value for money
Starting price
Functionality
Commenting/Notes
5/5
Catalog Management
5/5
SKU/UPC Codes
5/5
Top Features
Workforce Management
N/A
Key Performance Indicators
N/A
Dashboard
N/A
Ultatel Cloud Business Phone System
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ULTATEL | Phone and Teleommunication Solutions For Business
Value for money
Starting price
Functionality
Voicemail Transcription
5/5
Access Controls/Permissions
5/5
Call Screening
5/5
Top Features
Live Chat
N/A
Sentiment Analysis
N/A
Workforce Management
N/A
Sinch Engage
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one messaging platform for SMS, MMS, RCS & WhatsApp
Value for money
Starting price
Functionality
Real-Time Notifications
5/5
Lead Management
5/5
Third-Party Integrations
5/5
Top Features
Sentiment Analysis
N/A
Live Chat
N/A
Automated Routing
N/A
HubSpot Sales Hub
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Freemium email productivity & tracking for sales teams
Value for money
Starting price
Functionality
Reminders
5/5
For Startups
5/5
Opportunity Management
5/5
Top Features
Real-Time Monitoring
N/A
Multi-Channel Communication
N/A
Workforce Management
N/A
Weave
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer communication and appointment scheduling solution
Value for money
Starting price
Functionality
Communication Management
5/5
File Sharing
5/5
Call Transfer
5/5
Top Features
Real-Time Monitoring
N/A
Key Performance Indicators
N/A
Workforce Management
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web-based conversational commerce suite for consumer brands
Value for money
Starting price
Functionality
Support Ticket Management
5/5
Real-Time Notifications
5/5
Real-time Consumer-facing Chat
5/5
Top Features
Automated Routing
N/A
Sentiment Analysis
N/A
Automatic Call Distribution
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
Value for money
Starting price
Functionality
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Top Features
Sentiment Analysis
N/A
IVR
N/A
Quality Management
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled virtual assistant solution
Value for money
Starting price
Functionality
Multi-Language
N/A
Reporting/Analytics
N/A
AI/Machine Learning
N/A
Top Features
Automated Routing
N/A
Real-Time Monitoring
N/A
Workforce Management
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled virtual agent solution for call centres
Value for money
Starting price
Functionality
Dashboard
5/5
Customizable Reports
5/5
Lead Generation
5/5
Top Features
Workforce Management
N/A
Quality Management
N/A
Key Performance Indicators
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Power Better Meetings
Value for money
Starting price
Functionality
Playback Controls
5/5
Collaboration Tools
5/5
Subtitles/Closed Captions
5/5
Top Features
API
N/A
Real-Time Monitoring
N/A
Workforce Management
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer engagement platform for local business owners
Value for money
No pricing info
Starting price
Functionality
Review Request
5/5
Real-Time Monitoring
5/5
SMS Reminders
5/5
Top Features
Sentiment Analysis
N/A
Key Performance Indicators
N/A
Automated Routing
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CCM software for enhanced customer experience
Value for money
Starting price
Functionality
Template Management
5/5
Social Media Integration
5/5
SMS Messaging
5/5
Top Features
Automated Routing
N/A
Sentiment Analysis
N/A
Automatic Call Distribution
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center solution
Value for money
Starting price
Functionality
Predictive Dialer
5/5
Customer Database
5/5
Call Transfer
5/5
Top Features
Quality Management
N/A
Sentiment Analysis
N/A
Workforce Management
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT asset and knowledge management
Value for money
Starting price
Functionality
Task Scheduling
5/5
Service Level Agreement (SLA) Management
5/5
Knowledge Base Management
5/5
Top Features
Automatic Call Distribution
N/A
Reporting & Statistics
N/A
Collaboration Tools
N/A