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ICR Evolution
5
10
4
6
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Software for a real omnichannel experience.
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ICR Evolution - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
ICR Evolution overview
What is ICR Evolution?
ICR Evolution brings you to where your customers are, at the right time. EVOLUTION connects you with your customers in an agile, simple, and productive way. Answer calls, emails, chats, chatbots, voicebots and social media messages, all from a single platform and offer a 100% omnichannel customer service experience. EVOLUTION features intelligent contact routing, IVR, predictive dialer, scripting and flow design tools, integrations with CRMs, ERPs and omnichannel communications.
ICR Evolution’s user interface
ICR Evolution reviews
Overall rating
4.6
/5
16
Positive reviews
94
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.94/10
5
4
3
2
1
10
6
0
0
0
Who uses ICR Evolution?
Based on 16 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ICR Evolution's key features
Most critical features, based on insights from ICR Evolution users:
All ICR Evolution features
Features rating:
ICR Evolution alternatives
ICR Evolution
Starting from
No pricing info
Aircall
Starting from
40
Per month
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Starting from
119
Per month
Genesys Cloud CX
Starting from
75
/user
Per month
ICR Evolution pricing
Value for money rating:
Starting from
No pricing info
User opinions about ICR Evolution price and value
Value for money rating:
ICR Evolution integrations (1)
Integrations rated by users
We looked at 16 user reviews to identify which products are mentioned as ICR Evolution integrations and how users feel about them.
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
“Salesforce has been our CRM for years.”
Adam L.
Director
Other top integrations
ICR Evolution support options
Typical customers
Platforms supported
Training options