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ManageEngine SupportCenter Plus
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web based customer support
Table of Contents
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ManageEngine SupportCenter Plus - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2025
ManageEngine SupportCenter Plus overview
What is ManageEngine SupportCenter Plus?
SupportCenter Plus is a <strong>web-based CRM application</strong> and <strong>customer support tool</strong> that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
Key benefits of using ManageEngine SupportCenter Plus
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.
Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.
Contract, SLA Management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
Business Units
Lets each division of your organization define their product or service specific configuration and work as independent units.
Time Tracking & Customer Billing
Track the time spent for all customers at one place. Use filters to drill down the time entries.
Computer Telephony Integration
“Wow” your customers by providing a superior customer experience by integrating your telephony systems to SupportCenter Plus.
Starting price
per year
Alternatives
with better value for money
ManageEngine SupportCenter Plus’s user interface
ManageEngine SupportCenter Plus reviews
Overall rating
4.3
/5
14
Positive reviews
86
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.8/10
5
4
3
2
1
6
6
2
0
0
Verified reviewer
Anonymity request
amir K.
IT Manager
Verified reviewer
Anonymity request
Burim K.
Systems Engineer
Mark J.
IT Infrastructure Manager
Aria S.
Who uses ManageEngine SupportCenter Plus?
Based on 14 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
- Not enough reviewsManageEngine SupportCenter Plus's key features
Most critical features, based on insights from ManageEngine SupportCenter Plus users:
All ManageEngine SupportCenter Plus features
Features rating:
ManageEngine SupportCenter Plus alternatives
ManageEngine SupportCenter Plus
Starting from
495
Per year
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ManageEngine SupportCenter Plus pricing
Value for money rating:
Starting from
495
Per year
User opinions about ManageEngine SupportCenter Plus price and value
Value for money rating:
To see what individual users think of ManageEngine SupportCenter Plus's price and value, check out the review snippets below.
Verified reviewer
Anonymity request
amir K.
IT Manager
ManageEngine SupportCenter Plus integrations (6)
ManageEngine SupportCenter Plus support options
Typical customers
Platforms supported
Support options
Training options
ManageEngine SupportCenter Plus FAQs
ManageEngine SupportCenter Plus has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What languages does ManageEngine SupportCenter Plus support?
ManageEngine SupportCenter Plus supports the following languages:
Russian, Dutch, English, French, Japanese, Swedish, German, Portuguese, Polish, Italian, Spanish, Chinese (Simplified)
Q. Does ManageEngine SupportCenter Plus support mobile devices?
ManageEngine SupportCenter Plus supports the following devices:
Android
Q. Does ManageEngine SupportCenter Plus offer an API?
No, ManageEngine SupportCenter Plus does not have an API available.
Q. What level of support does ManageEngine SupportCenter Plus offer?
ManageEngine SupportCenter Plus offers the following support options:
Knowledge Base, Email/Help Desk, 24/7 (Live rep), FAQs/Forum, Phone Support
