ManageEngine SupportCenter Plus Alternatives &amp; Competitors

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$12/month

Value for money

4.7

0.2

4.5

What users say about AzureDesk's value for money

It has been a great experience so far. The support team and overall functionality is amazing.

HJ

Himanshu J.

From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise.

TL

Trent L.

Categories in common

Features

Total

5

44

9

features in common

5

features in common

ngDesk user ratings

Functionality

4.3

(12)

Top features

Transfers/Routing
4.0
Transcripts/Chat History
4.0
Real-time Consumer-facing Chat
4.0

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Pricing

Value for money

4.8

0.3

4.5

What users say about ngDesk's value for money

Most of the problems are open for months. The system is down very often and the end customers are complaining all the time.

VG

Vassilis G.

All our customers are very happy with our turn around time and that increased number of customers and their trust in us. Being a ticketing platform initially its growing as a complete CRM.

SS

Sharath S.

Categories in common

Features

Total

2

30

9

features in common

2

features in common

CustomerGauge user ratings

Functionality

(11)

Unique features

Revenue Management
N/A
Visual Analytics
N/A
Engagement Tracking
N/A

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Pricing

Value for money

4.5

What users say about CustomerGauge's value for money

I also appreciate the ability to have the system escalate the detractors to our management team so we can follow up and keep a pulse on the success and areas to improve with our customer relationship.

BH

Brian H.

The ability that CustomerGauge provides us to quickly and easily follow up with families has also been invaluable at strengthening trust and relationships with those serve.

KE

Kayla E.

Categories in common

Features

Total

1

8

9

features in common

1

features in common

GestSup user ratings

Functionality

4.0

(2)

Unique features

Calendar Management
N/A
Workflow Management
N/A
Support Ticket Tracking
N/A

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Categories in common

Customer Service

Features

Total

1

43

9

features in common

1

features in common

ClickDesk user ratings

Functionality

3.7

(20)

Unique features

Real-time Consumer-facing Chat
N/A
Workflow Configuration
N/A
Role-Based Permissions
N/A

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$14.99/month

Value for money

3.3

1.2

4.5

What users say about ClickDesk's value for money

Undoubtedly the best company in the field of help desks, is responsible for taking care of the customer and give it to him in a practical and simple way.

Luisana P.

If you want a reliable and easy-setup live chat software, you have to give a chance to ClickDesk. It's a very good option in the market, and easy to adapt to your front-end theme.

SJ

Shari J.

Categories in common

Features

Total

1

21

9

features in common

1

features in common

CSAT.AI user ratings

Functionality

(0)

Unique features

Real Time Notifications
N/A
Third Party Integrations
N/A
Real Time Analytics
N/A

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Categories in common

Features

Total

2

10

9

features in common

2

features in common

NeuQs Free Helpdesk user ratings

Functionality

(0)

Unique features

Call Center Management
N/A
Alerts/Escalation
N/A
Purchasing & Receiving
N/A

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Categories in common

Features

Total

2

19

9

features in common

2

features in common

Enghouse eKMS user ratings

Functionality

3.9

(12)

Unique features

Interaction Tracking
N/A
Real Time Notifications
N/A
Full Text Search
N/A

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Pricing

Value for money

0.0

4.5

What users say about Enghouse eKMS's value for money

SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised.

FY

Faisal Y.

The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary.

KW

Kim W.

Categories in common

Features

Total

5

130

9

features in common

5

features in common

Freshdesk user ratings

Functionality

4.3

(2.8K)

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$15/month

Value for money

4.4

0.1

4.5

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Verified reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

4

23

9

features in common

4

features in common

CustomerWise user ratings

Functionality

4.7

(3)

Unique features

Performance Metrics
N/A
Support Ticket Management
N/A
Interaction Tracking
N/A

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Categories in common

Features

Total

4

56

9

features in common

4

features in common

Answerbase user ratings

Functionality

4.7

(11)

Unique features

Support Ticket Management
N/A
Group Management
N/A
Website Management
N/A

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Categories in common

Features

Total

2

25

9

features in common

2

features in common

iAdvize user ratings

Functionality

3.8

Top features

Screen Sharing
5.0
One-to-One Messaging
5.0
Mobile Access
5.0

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Categories in common

Customer Service

Features

Total

5

41

9

features in common

5

features in common

ThinkOwl user ratings

Functionality

(0)

Unique features

Live Chat
N/A
Support Ticket Management
N/A
Surveys & Feedback
N/A

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Categories in common

Features

Total

5

32

9

features in common

5

features in common

ProProfs Help Desk user ratings

Functionality

(12)

Top features

Real-Time Chat
5.0
Multi-Channel Communication
5.0
Self Service Portal
5.0

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$15/month

Value for money

4.8

0.3

4.5

What users say about ProProfs Help Desk's value for money

We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync.

Ashutosh P.

I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support.

AR

Verified reviewer

Categories in common

Features

Total

1

17

9

features in common

1

features in common

TechSee user ratings

Functionality

(0)

Unique features

Help Desk Management
N/A
Video Support
N/A
Workflow Management
N/A

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Categories in common

Features

Total

4

40

9

features in common

4

features in common

RenewityRMA user ratings

Functionality

(10)

Unique features

Returns Management
N/A
Status Tracking
N/A
Claims Adjuster Management
N/A

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Pricing

Value for money

5.0

0.5

4.5

What users say about RenewityRMA's value for money

We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure.

Lee S.

I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.

MK

Michael K.

Categories in common

Customer Service

Features

Total

5

82

9

features in common

5

features in common

Cayzu user ratings

Functionality

5.0

(31)

Unique features

Real-time Updates
N/A
Rules-Based Workflow
N/A
Email Management
N/A

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$4/month

Value for money

4.9

0.4

4.5

What users say about Cayzu's value for money

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.

AC

Angie C.

Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.

PR

Pete R.

Categories in common

Features

Total

2

47

9

features in common

2

features in common

StitchView user ratings

Functionality

4.7

(3)

Unique features

ETL
N/A
Multiple Data Sources
N/A
Workflow Management
N/A

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Categories in common

Customer Service

Features

Total

2

21

9

features in common

2

features in common

Re:Desk user ratings

Functionality

4.5

(6)

Unique features

Role-Based Permissions
N/A
Support Ticket Management
N/A
IT Asset Management
N/A

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Categories in common

Features

Total

3

24

9

features in common

3

features in common

eStreamDesk user ratings

Functionality

3.0

(1)

Unique features

Workflow Management
N/A
Performance Metrics
N/A
Social Media Integration
N/A

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Categories in common

Features

Total

5

97

9

features in common

5

features in common

FuseDesk user ratings

Functionality

(5)

Unique features

Transfers/Routing
N/A
Prioritization
N/A
Real Time Monitoring
N/A

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Categories in common

Features

Total

4

25

9

features in common

4

features in common

Grasp user ratings

Functionality

4.0

(19)

Top features

Support Ticket Management
3.0
Customer Database
3.0
Workflow Management
2.0

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Pricing

Starting from

€29/month

Value for money

4.3

0.2

4.5

What users say about Grasp's value for money

It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software.

RS

RONALD S.

So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media.

RS

RONALD S.

Categories in common

Features

Total

0

5

9

features in common

0

features in common

Qhub user ratings

Functionality

(1)

Unique features

Membership Management
N/A
Moderation
N/A
Website Management
N/A

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Categories in common

Customer Service

Features

Total

5

84

9

features in common

5

features in common

Helpshift user ratings

Functionality

3.7

(28)

Top features

Third Party Integrations
5.0
Surveys & Feedback
5.0
Social Media Integration
5.0

ManageEngine SupportCenter Plus user ratings

Functionality

Top features

Service Level Agreement (SLA) Management
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

Pricing

Value for money

3.8

0.7

4.5

What users say about Helpshift's value for money

We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.

SZ

Sue Zann T.

Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM.

AR

Verified reviewer

Categories in common

Features

Total

5

98

9

features in common

5

features in common

Froged user ratings

Functionality

(51)

Top features

Multi-Channel Communication
5.0
Knowledge Management
5.0
Customer Management
5.0

ManageEngine SupportCenter Plus user ratings

Functionality