App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

ManageEngine SupportCenter Plus Logo

ManageEngine SupportCenter Plus

4.3
(13)

Write a review

Web based customer support

learn more

(4)

ManageEngine SupportCenter Plus Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


AzureDesk logo

AzureDesk

4.5
(50)

Help desk software for SMBs

Features

Total

AzureDesk logo
ManageEngine SupportCenter Plus logo

5

34

9

features in common

5

features in common

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

Pricing

Starting from

$12/month

Value for money

AzureDesk logo
4.7

0.2

ManageEngine SupportCenter Plus logo
4.5

What users say about AzureDesk's value for money

It has been a great experience so far. The support team and overall functionality is amazing.
From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise.
ngDesk logo

ngDesk

4.5
(12)

Ticket management for customer service and support teams

Features

Total

ngDesk logo
ManageEngine SupportCenter Plus logo

5

44

9

features in common

5

features in common

ngDesk logo

ngDesk user ratings

Functionality

4.3
(12)

Top features

  • Transfers/Routing

    4.0

  • Transcripts/Chat History

    4.0

  • Real-time Consumer-facing Chat

    4.0

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

Pricing

Value for money

ngDesk logo
4.8

0.3

ManageEngine SupportCenter Plus logo
4.5

What users say about ngDesk's value for money

Most of the problems are open for months. The system is down very often and the end customers are complaining all the time.
All our customers are very happy with our turn around time and that increased number of customers and their trust in us. Being a ticketing platform initially its growing as a complete CRM.

Categories in common

CustomerGauge logo

CustomerGauge

4.8
(11)

Customer experience management platform for B2B companies

Features

Total

CustomerGauge logo
ManageEngine SupportCenter Plus logo

2

30

9

features in common

2

features in common

CustomerGauge logo

CustomerGauge user ratings

Functionality

4.6
(11)

Unique features

  • Revenue Management

    N/A

  • Visual Analytics

    N/A

  • Engagement Tracking

    N/A

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

Pricing

Value for money

CustomerGauge logo
4.5
ManageEngine SupportCenter Plus logo
4.5

What users say about CustomerGauge's value for money

I also appreciate the ability to have the system escalate the detractors to our management team so we can follow up and keep a pulse on the success and areas to improve with our customer relationship.
The ability that CustomerGauge provides us to quickly and easily follow up with families has also been invaluable at strengthening trust and relationships with those serve.
GestSup logo

GestSup

4.5
(2)

French-language support management software

Features

Total

GestSup logo
ManageEngine SupportCenter Plus logo

1

8

9

features in common

1

features in common

GestSup logo

GestSup user ratings

Functionality

4.0
(2)

Unique features

  • Calendar Management

    N/A

  • Workflow Management

    N/A

  • Support Ticket Tracking

    N/A

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

Categories in common

ClickDesk logo

ClickDesk

3.5
(20)

Live chat for customer support

Features

Total

ClickDesk logo
ManageEngine SupportCenter Plus logo

1

43

9

features in common

1

features in common

ClickDesk logo

ClickDesk user ratings

Functionality

3.7
(20)

Unique features

  • Real-time Consumer-facing Chat

    N/A

  • Workflow Configuration

    N/A

  • Role-Based Permissions

    N/A

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

Pricing

Starting from

$14.99/month

Value for money

ClickDesk logo
3.3

1.2

ManageEngine SupportCenter Plus logo
4.5

What users say about ClickDesk's value for money

Undoubtedly the best company in the field of help desks, is responsible for taking care of the customer and give it to him in a practical and simple way.
If you want a reliable and easy-setup live chat software, you have to give a chance to ClickDesk. It's a very good option in the market, and easy to adapt to your front-end theme.
CSAT.AI logo

CSAT.AI

(0)

A Customer Service QA and CX Platform Built for Today!

Features

Total

CSAT.AI logo
ManageEngine SupportCenter Plus logo

1

21

9

features in common

1

features in common

CSAT.AI logo

CSAT.AI user ratings

Functionality

Unique features

  • Real Time Notifications

    N/A

  • Third Party Integrations

    N/A

  • Real Time Analytics

    N/A

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

NeuQs Free Helpdesk logo

NeuQs Free Helpdesk

(0)

Web-based help desk and support application

Features

Total

NeuQs Free Helpdesk logo
ManageEngine SupportCenter Plus logo

2

10

9

features in common

2

features in common

NeuQs Free Helpdesk logo

NeuQs Free Helpdesk user ratings

Functionality

Unique features

  • Call Center Management

    N/A

  • Alerts/Escalation

    N/A

  • Purchasing & Receiving

    N/A

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

Categories in common

Enghouse eKMS logo

Enghouse eKMS

4.2
(12)

Internal & external knowledge base and forum management

Features

Total

Enghouse eKMS logo
ManageEngine SupportCenter Plus logo

2

19

9

features in common

2

features in common

Enghouse eKMS logo

Enghouse eKMS user ratings

Functionality

3.9
(12)

Unique features

  • Interaction Tracking

    N/A

  • Real Time Notifications

    N/A

  • Full Text Search

    N/A

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

Pricing

Value for money

Enghouse eKMS logo
0.0

4.5

ManageEngine SupportCenter Plus logo
4.5

What users say about Enghouse eKMS's value for money

SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised.
The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary.
Freshdesk logo

Freshdesk

4.5
(2.8K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
ManageEngine SupportCenter Plus logo

5

130

9

features in common

5

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.1

ManageEngine SupportCenter Plus logo
4.5

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

Categories in common

CustomerWise logo

CustomerWise

4.0
(3)

Customer support and business process management

Features

Total

CustomerWise logo
ManageEngine SupportCenter Plus logo

4

23

9

features in common

4

features in common

CustomerWise logo

CustomerWise user ratings

Functionality

4.7
(3)

Unique features

  • Performance Metrics

    N/A

  • Support Ticket Management

    N/A

  • Interaction Tracking

    N/A

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

Answerbase logo

Answerbase

4.7
(11)

Meet your customers’ and company's information needs

Features

Total

Answerbase logo
ManageEngine SupportCenter Plus logo

4

56

9

features in common

4

features in common

Answerbase logo

Answerbase user ratings

Functionality

4.7
(11)

Unique features

  • Support Ticket Management

    N/A

  • Group Management

    N/A

  • Website Management

    N/A

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

iAdvize logo

iAdvize

3.9
(13)

iAdvize humanises the digital experience at scale

Features

Total

iAdvize logo
ManageEngine SupportCenter Plus logo

2

25

9

features in common

2

features in common

iAdvize logo

iAdvize user ratings

Functionality

3.8
(13)

Top features

  • Screen Sharing

    5.0

  • One-to-One Messaging

    5.0

  • Mobile Access

    5.0

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

Categories in common

ThinkOwl logo

ThinkOwl

(0)

Customer service software powered by AI

Features

Total

ThinkOwl logo
ManageEngine SupportCenter Plus logo

5

41

9

features in common

5

features in common

ThinkOwl logo

ThinkOwl user ratings

Functionality

Unique features

  • Live Chat

    N/A

  • Support Ticket Management

    N/A

  • Surveys & Feedback

    N/A

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

Categories in common

ProProfs Help Desk logo

ProProfs Help Desk

4.8
(12)

Help desk and ticketing solution for customer service

Features

Total

ProProfs Help Desk logo
ManageEngine SupportCenter Plus logo

5

32

9

features in common

5

features in common

ProProfs Help Desk logo

ProProfs Help Desk user ratings

Functionality

4.6
(12)

Top features

  • Real-Time Chat

    5.0

  • Multi-Channel Communication

    5.0

  • Self Service Portal

    5.0

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

Pricing

Starting from

$15/month

Value for money

ProProfs Help Desk logo
4.8

0.3

ManageEngine SupportCenter Plus logo
4.5

What users say about ProProfs Help Desk's value for money

We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync.
I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support.

Categories in common

TechSee logo

TechSee

(0)

Intelligent visual customer support solution

Features

Total

TechSee logo
ManageEngine SupportCenter Plus logo

1

17

9

features in common

1

features in common

TechSee logo

TechSee user ratings

Functionality

Unique features

  • Help Desk Management

    N/A

  • Video Support

    N/A

  • Workflow Management

    N/A

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

RenewityRMA logo

RenewityRMA

4.9
(10)

Returns management and product service tracking solution

Features

Total

RenewityRMA logo
ManageEngine SupportCenter Plus logo

4

40

9

features in common

4

features in common

RenewityRMA logo

RenewityRMA user ratings

Functionality

4.6
(10)

Unique features

  • Returns Management

    N/A

  • Status Tracking

    N/A

  • Claims Adjuster Management

    N/A

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

Pricing

Value for money

RenewityRMA logo
5.0

0.5

ManageEngine SupportCenter Plus logo
4.5

What users say about RenewityRMA's value for money

We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure.
I have received compliments from customers and partner companies on how easy our RMA process is, and how much they like the interface.

Categories in common

Cayzu logo

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

Features

Total

Cayzu logo
ManageEngine SupportCenter Plus logo

5

82

9

features in common

5

features in common

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Real-time Updates

    N/A

  • Rules-Based Workflow

    N/A

  • Email Management

    N/A

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

Pricing

Starting from

$4/month

Value for money

Cayzu logo
4.9

0.4

ManageEngine SupportCenter Plus logo
4.5

What users say about Cayzu's value for money

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.
Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.
StitchView logo

StitchView

4.7
(3)

Cloud-based customer service workflow management software

Features

Total

StitchView logo
ManageEngine SupportCenter Plus logo

2

47

9

features in common

2

features in common

StitchView logo

StitchView user ratings

Functionality

4.7
(3)

Unique features

  • ETL

    N/A

  • Multiple Data Sources

    N/A

  • Workflow Management

    N/A

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

Categories in common

Re:Desk logo

Re:Desk

4.8
(6)

Help desk software for eCommerce or multi-vendor stores

Features

Total

Re:Desk logo
ManageEngine SupportCenter Plus logo

2

21

9

features in common

2

features in common

Re:Desk logo

Re:Desk user ratings

Functionality

4.5
(6)

Unique features

  • Role-Based Permissions

    N/A

  • Support Ticket Management

    N/A

  • IT Asset Management

    N/A

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

eStreamDesk logo

eStreamDesk

3.0
(1)

Online helpdesk & knowledge base simplified

Features

Total

eStreamDesk logo
ManageEngine SupportCenter Plus logo

3

24

9

features in common

3

features in common

eStreamDesk logo

eStreamDesk user ratings

Functionality

3.0
(1)

Unique features

  • Workflow Management

    N/A

  • Performance Metrics

    N/A

  • Social Media Integration

    N/A

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

Categories in common

FuseDesk logo

FuseDesk

4.0
(5)

Help Desk, Support Ticketing, and Messaging Platform

Features

Total

FuseDesk logo
ManageEngine SupportCenter Plus logo

5

97

9

features in common

5

features in common

FuseDesk logo

FuseDesk user ratings

Functionality

4.6
(5)

Unique features

  • Transfers/Routing

    N/A

  • Prioritization

    N/A

  • Real Time Monitoring

    N/A

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

Grasp logo

Grasp

4.6
(19)

Customer Support Software for Live Chat, Email and Twitter

Features

Total

Grasp logo
ManageEngine SupportCenter Plus logo

4

25

9

features in common

4

features in common

Grasp logo

Grasp user ratings

Functionality

4.0
(19)

Top features

  • Support Ticket Management

    3.0

  • Customer Database

    3.0

  • Workflow Management

    2.0

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

Pricing

Starting from

29/month

Value for money

Grasp logo
4.3

0.2

ManageEngine SupportCenter Plus logo
4.5

What users say about Grasp's value for money

It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software.
So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media.
Qhub logo

Qhub

5.0
(1)

Q&A aoftware to build a vibrant community hub

Features

Total

Qhub logo
ManageEngine SupportCenter Plus logo

0

5

9

features in common

0

features in common

Qhub logo

Qhub user ratings

Functionality

(1)

Unique features

  • Membership Management

    N/A

  • Moderation

    N/A

  • Website Management

    N/A

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

Categories in common

Helpshift logo

Helpshift

3.9
(28)

Digital customer service platform and ticketing system

Features

Total

Helpshift logo
ManageEngine SupportCenter Plus logo

5

84

9

features in common

5

features in common

Helpshift logo

Helpshift user ratings

Functionality

3.7
(28)

Top features

  • Third Party Integrations

    5.0

  • Surveys & Feedback

    5.0

  • Social Media Integration

    5.0

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

Pricing

Value for money

Helpshift logo
3.8

0.7

ManageEngine SupportCenter Plus logo
4.5

What users say about Helpshift's value for money

We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.
Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM.
Froged logo

Froged

4.7
(51)

THE one tool for onboarding, engagement & customer support

Features

Total

Froged logo
ManageEngine SupportCenter Plus logo

5

98

9

features in common

5

features in common

Froged logo

Froged user ratings

Functionality

4.6
(51)

Top features

  • Multi-Channel Communication

    5.0

  • Knowledge Management

    5.0

  • Customer Management

    5.0

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4