ManageEngine SupportCenter Plus Alternatives, Competitors & Similar Software

Features

Total

5

109

8

features in common

5

features in common

SolarWinds Service Desk's unique features

Email Management
Network Monitoring
Help Desk Management
Device Auto Discovery

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Customer Accounts
Call Reporting

Pricing

Starting from

$19/month

Value for money

4.5

0.1

4.4

What users say about SolarWinds Service Desk's value for money

Read all reviews

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

The pricing tier after the initial purchase is fair.

TM

Tim M.

Categories in common

Features

Total

5

97

8

features in common

5

features in common

JIRA Service Management's unique features

Email Management
Network Monitoring
Contract/License Management
Automatic Lead Distribution

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Customer Accounts
Call Reporting

Pricing

Starting from

$20/month

Value for money

4.2

0.2

4.4

What users say about JIRA Service Management's value for money

Read all reviews

It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.

JH

Jack H.

Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.

AR

Anonymous Reviewer

Categories in common

Features

Total

5

118

8

features in common

5

features in common

SummitAI's unique features

Project Management
Configurable Workflow
Chat/Messaging
Automated Routing

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Customer Accounts
Call Reporting

Categories in common

Help Desk

Features

Total

5

83

8

features in common

5

features in common

SysAid's unique features

Portfolio Management
Document Storage
Alerts/Notifications
Gantt/Timeline View

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Customer Accounts
Call Reporting

Pricing

Value for money

4.5

0.1

4.4

What users say about SysAid's value for money

Read all reviews

The implementation was straight forward for us and the constantly add improvements without changing the price which is great.

DC

Dave C.

With SysAid, we like the AD integration, Asset Inventory and cost.

CJ

Caroline J.

Categories in common

Help Desk

Features

Total

1

90

8

features in common

1

features in common

Sprinklr's unique features

Keyword Filtering
Automated Publishing
API
Historical Trend Analysis

ManageEngine SupportCenter Plus' unique features

Self Service Portal
Complaint Monitoring
Customer Accounts
Service Level Agreement (SLA) Management

Pricing

Value for money

3.9

0.5

4.4

What users say about Sprinklr's value for money

Read all reviews

We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.

AR

Anonymous Reviewer

I really liked Sprinklr and it's a software that I always tell people to check out. It's on the upper end of price for social media software so be aware of that.

AR

Anonymous Reviewer

Categories in common

Features

Total

5

96

8

features in common

5

features in common

Vivantio's unique features

Distribution Management
Capacity Management
Rules-Based Workflow
Online Forums

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Customer Accounts
Call Reporting

Pricing

Starting from

$42/month

Value for money

4.2

0.2

4.4

What users say about Vivantio's value for money

Read all reviews

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

JH

Jonathon H.

Good value for money ITSM Tool for ITIL based Service Desks.

JH

Jonathon H.

Categories in common

Features

Total

5

168

8

features in common

5

features in common

Zoho Desk's unique features

Social Media Monitoring
Data Migration
Surveys & Feedback
Email Tracking

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Customer Accounts
Call Reporting

Pricing

Starting from

$14/month

Value for money

4.5

0.1

4.4

What users say about Zoho Desk's value for money

Read all reviews

We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.

AT

Adam T.

Cost and ease of getting set up. Support personnel always helpful.

LH

Larry H.

Categories in common

Features

Total

3

59

8

features in common

3

features in common

Hiver's unique features

Canned Responses
Real Time Analytics
Document Generation
Surveys & Feedback

ManageEngine SupportCenter Plus' unique features

Multi-Channel Communication
Knowledge Base Management
Customer Accounts
Call Reporting

Categories in common

Features

Total

4

89

8

features in common

4

features in common

Kayako's unique features

Website Integration
API
Customer Database
Multi-Company

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Call Reporting
Reporting/Analytics
Customer Accounts

Pricing

Starting from

$15/month

Value for money

3.8

0.6

4.4

What users say about Kayako's value for money

Read all reviews

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

WAS a great company and choice, but now just garbage towards the right information that customers need compared to worrying about money.

ND

Nick D.

Categories in common

Features

Total

3

40

8

features in common

3

features in common

Yonyx's unique features

Workflow Management
CRM
Performance Metrics
Content Management

ManageEngine SupportCenter Plus' unique features

Multi-Channel Communication
Call Reporting
Customer Accounts
Service Level Agreement (SLA) Management

Categories in common

Features

Total

6

89

8

features in common

6

features in common

Wix Answers' unique features

Workflow Management
Real-time Consumer-facing Chat
Knowledge Management
Offline Form

ManageEngine SupportCenter Plus' unique features

Customer Accounts
Complaint Monitoring

Pricing

Starting from

$24/month

Value for money

4.4

What users say about Wix Answers' value for money

Read all reviews

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

Easy to use, professional, great value for money.

AR

Anonymous Reviewer

Categories in common

Features

Total

6

131

8

features in common

6

features in common

Genesys Cloud's unique features

Progressive Dialer
Predictive Dialer
Unified Communications
Chat/Messaging

ManageEngine SupportCenter Plus' unique features

Customer Accounts
Service Level Agreement (SLA) Management

Pricing

Starting from

$75/month

Value for money

3.9

0.5

4.4

What users say about Genesys Cloud's value for money

Read all reviews

I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.

my

mawj y.

It's an expensive product that struggles with concurrent licensing models and mixed license types.

Jonathan J.

Categories in common

Features

Total

7

196

8

features in common

7

features in common

Zendesk's unique features

Change Management
Gamification
CRM
Account Alerts

ManageEngine SupportCenter Plus' unique feature

Customer Accounts

Pricing

Starting from

$19/month

Value for money

4.1

0.3

4.4

What users say about Zendesk's value for money

Read all reviews

I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.

CL

Chakkrit L.

Zendesk is a powerful CRM tool that totally worth the price.

CL

Chakkrit L.

Categories in common

Features

Total

6

190

8

features in common

6

features in common

LiveAgent's unique features

Desktop Notifications
WYSIWYG Editor
Role-Based Permissions
Auto-Responders

ManageEngine SupportCenter Plus' unique features

Customer Accounts
Complaint Monitoring

Pricing

Starting from

$15/month

Value for money

4.7

0.3

4.4

What users say about LiveAgent's value for money

Read all reviews

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.

Luis Carlos B.

Categories in common

Features

Total

5

97

8

features in common

5

features in common

elevio's unique features

Document Storage
Usage Tracking/Analytics
Real-Time Chat
Authentication

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Customer Accounts
Call Reporting

Pricing

Starting from

$79/month

Value for money

4.6

0.2

4.4

What users say about elevio's value for money

Read all reviews

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

SC

Sam C.

Easy to implement and saves so much time and money on coding this functionality.

SC

Sam C.

Categories in common

Features

Total

5

99

8

features in common

5

features in common

Capacity's unique features

Content Management
Knowledge Management
Sentiment Analysis
Attended Automation

ManageEngine SupportCenter Plus' unique features

Service Level Agreement (SLA) Management
Customer Accounts
Call Reporting

Categories in common

Features

Total

5

65

8

features in common

5

features in common

HelpDesk's unique features

Task Management
Complaint Management
Macros/Templated Responses
Issue Management

ManageEngine SupportCenter Plus' unique features

Service Level Agreement (SLA) Management
Customer Accounts
Call Reporting

Categories in common

Features

Total

4

40

8

features in common

4

features in common

Clickatell's unique features

Automated Routing
Canned Responses
Geotargeting
Real Time Notifications

ManageEngine SupportCenter Plus' unique features

Service Level Agreement (SLA) Management
Call Reporting
Complaint Monitoring
Customer Accounts

Categories in common

Features

Total

2

38

8

features in common

2

features in common

Bold360's unique features

Intent Recognition
Multi-Channel Management
AI/Machine Learning
Performance Metrics

ManageEngine SupportCenter Plus' unique features

Customer Accounts
Multi-Channel Communication
Call Reporting
Self Service Portal

Pricing

Starting from

$0.01

Value for money

4.6

0.2

4.4

What users say about Bold360's value for money

Read all reviews

In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.

AR

Anonymous Reviewer

Overall Bold360 is does what it advertises, allows that connection with customers at reasonable price and with minimal overhead or hassle.

JR

Josh R.

Categories in common

Features

Total

0

39

8

features in common

0

features in common

Bookafy's unique features

SMS Messaging
Alerts/Notifications
Access Controls/Permissions
Resource Scheduling

ManageEngine SupportCenter Plus' unique features

Self Service Portal
Complaint Monitoring
Reporting/Analytics
Customer Accounts

Pricing

Starting from

$7/month

Value for money

4.6

0.2

4.4

What users say about Bookafy's value for money

Read all reviews

Pros: We have been using your services for about 1 year and have had hardly any problems. Your customer service is fantastic, the service you provide is really good and the price is very reasonable.

CR

Calude R.

For a small monthly fee, we are saving a massive amount of money and time and I couldn't be happier. Oh yeah, I wanted to say the customer service is great, love the online tech support.

LS

Leah S.

Categories in common

Features

Total

1

19

8

features in common

1

features in common

HappyFox Chat's unique features

Website Visitor Tracking
Website Integration
Offline Form
File Sharing

ManageEngine SupportCenter Plus' unique features

Self Service Portal
Complaint Monitoring
Customer Accounts
Service Level Agreement (SLA) Management

Pricing

Starting from

$29.99/month

Value for money

4.5

0.1

4.4

What users say about HappyFox Chat's value for money

Read all reviews

For the price it is a pretty good app but if they can improve the design and add more features would be okay to even sell for a better higher price.

Yashasvi A.

We switched from another chat function platform because they charged for each additional agent. We have saved a lot of money in the long run and we're so glad to have made the move.

NC

Nicola C.

Categories in common

Features

Total

5

113

8

features in common

5

features in common

Quiq Messaging's unique features

MMS
Appointment Scheduling
CRM
Multi-Language

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Customer Accounts
Call Reporting

Pricing

Starting from

$6,000/month

Value for money

4.5

0.1

4.4

What users say about Quiq Messaging's value for money

Read all reviews

Very intuitive and easy to use. Great feature set for the price of the software.

JG

Jerrod G.

Continuous investment to make it easy to deploy. Great employees and ceo.

SC

Serdar C.

Categories in common

Features

Total

4

65

8

features in common

4

features in common

FAQ Bot's unique features

Communication Management
Natural Language Processing
Chat/Messaging
Proactive Chat

ManageEngine SupportCenter Plus' unique features

Service Level Agreement (SLA) Management
Call Reporting
Complaint Monitoring
Customer Accounts

Categories in common

Features

Total

3

151

8

features in common

3

features in common

Pipefy's unique features

Help Desk Management
Customer Database
Cataloging/Categorization
Calendar Sync

ManageEngine SupportCenter Plus' unique features

Multi-Channel Communication
Knowledge Base Management
Customer Accounts
Call Reporting

Pricing

Starting from

$18/month

Value for money

4.5

0.1

4.4

What users say about Pipefy's value for money

Read all reviews

Great costumer support and accepting of feedbacks.

Renato B.

Helps with pulling reports for cost on inventory that we did not previously have at our disposal.

JM

Jennifer M.

Categories in common

Features

Total

2

78

8

features in common

2

features in common

Playvox's unique features

Forms Management
Goal Setting / Tracking
Quality Control
Performance Management

ManageEngine SupportCenter Plus' unique features

Customer Accounts
Multi-Channel Communication
Call Reporting
Self Service Portal

Categories in common

Features

Total

4

109

8

features in common

4

features in common

Heyday's unique features

Support Ticket Management
Activity Dashboard
Interactive Content
Performance Management

ManageEngine SupportCenter Plus' unique features

Call Reporting
Knowledge Base Management
Service Level Agreement (SLA) Management
Customer Accounts

Categories in common

Features

Total

6

150

8

features in common

6

features in common

HaloPSA's unique features

Issue Management
Chat/Messaging
Room Booking
Time & Expense Tracking

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Call Reporting

Pricing

Starting from

£29/month

Value for money

4.5

0.1

4.4

What users say about HaloPSA's value for money

Read all reviews

So much so that we've been able to save some money and eliminate other products from our stack.). Our clients love the user portal.

JR

Jonathan R.

Great value for money, broad functionality, easily customized to your needs.

pg

peter g.

Categories in common

Features

Total

5

226

8

features in common

5

features in common

Agile CRM's unique features

Forecasting
Automated Publishing
Customizable Forms
Lead Verification/Validation

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Customer Accounts
Call Reporting

Pricing

Starting from

$8.99/month

Value for money

4.2

0.2

4.4

What users say about Agile CRM's value for money

Read all reviews

Agile has been a breath of fresh air when I needed something free. When I upgraded to the paid version for our company, it did everything we needed from Salesforce for a quarter of the price.

AR

Anonymous Reviewer

The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.

AM

Alex M.

Categories in common

Features

Total

5

85

8

features in common

5

features in common

Vision Helpdesk's unique features

Recurring Issues
CMDB
API
Categorization/Grouping

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Customer Accounts
Call Reporting

Pricing

Starting from

$8/month

Value for money

4.4

What users say about Vision Helpdesk's value for money

Read all reviews

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.

Gitesh T.

Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.

M

Max

Categories in common

Features

Total

5

86

8

features in common

5

features in common

Help Scout's unique features

Inbox Management
Signature Management
HIPAA Compliant
Canned Responses

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Customer Accounts
Call Reporting

Pricing

Starting from

$10/month

Value for money

4.6

0.2

4.4

What users say about Help Scout's value for money

Read all reviews

Pretty good, the price increase is unfortunate, but it is a solid system.

RS

Ridge S.

In the basic pricing plan it allows you to create up to three support mailboxes and thus supporting three organizations with a single account.

SE

Stefanos E.

Categories in common

Features

Total

5

86

8

features in common

5

features in common

InvGate Service Desk's unique features

Real Time Reporting
CMDB
Service Reporting
Alerts/Notifications

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Customer Accounts
Call Reporting

Pricing

Value for money

4.5

0.1

4.4

What users say about InvGate Service Desk's value for money

Read all reviews

We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.

FA

Fernanda A.

It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product.

PS

Patricio S.

Categories in common

Features

Total

6

195

8

features in common

6

features in common

Salesforce Service Cloud's unique features

CRM
Canned Responses
Issue Tracking
Progressive Dialer

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Call Reporting

Pricing

Value for money

4.1

0.3

4.4

What users say about Salesforce Service Cloud's value for money

Read all reviews

Great and positive experience with this product. A big investment but will give you tools to make you successful.

MF

Mike F.

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

Categories in common

Features

Total

5

80

8

features in common

5

features in common

Cayzu's unique features

Macros/Templated Responses
Request Assignment
Chat/Messaging
Workflow Management

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Customer Accounts
Call Reporting

Pricing

Starting from

$4/month

Value for money

4.9

0.5

4.4

What users say about Cayzu's value for money

Read all reviews

Cayzu really set the bar high. This was a great choice and I would recommend them to anybody looking to provide great customer service at an affordable price.

JP

John P.

I found out about Cayzu from my colleagues, one of them talked about something that helps to save time and money.

Vadim S.

Categories in common

Features

Total

5

120

8

features in common

5

features in common

Front's unique features

Order Management
Network Monitoring
Spam Blocker
Quality Assurance

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Customer Accounts
Call Reporting

Pricing

Starting from

$9/month

Value for money

4.2

0.2

4.4

What users say about Front's value for money

Read all reviews

It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

Joshua A.

Front helps us in these two ways, primarily, and that makes it by far worth the money.

JS

Jessica S.

Categories in common

Features

Total

5

356

8

features in common

5

features in common

Bitrix24's unique features

Pricing Management
Communication Management
IVR / Voice Recognition
Chat/Messaging

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Customer Accounts
Call Reporting

Pricing

Starting from

$24/month

Value for money

4.1

0.3

4.4

What users say about Bitrix24's value for money

Read all reviews

As a CRM, cloud for documentation and message it works great and is at a very nice price.

Evelyn S.

The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.

JP

James P.

Categories in common

Features

Total

4

94

8

features in common

4

features in common

LiveChat's unique features

Goal Setting / Tracking
Live Chat
IT Asset Management
Communication Management

ManageEngine SupportCenter Plus' unique features

Service Level Agreement (SLA) Management
Call Reporting
Complaint Monitoring
Customer Accounts

Pricing

Starting from

$16/month

Value for money

4.5

0.1

4.4

What users say about LiveChat's value for money

Read all reviews

There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.

SJ

Shanta J.

It is very effective way to communicate with our costumer...it have really helped us save our time. This is something that all the business houses should try once.

GS

Grant S.

Categories in common

Features

Total

5

108

8

features in common

5

features in common

NICE CXone's unique features

"What If" Scenarios
Email Management
Scheduled Recording
Callback Scheduling

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Customer Accounts
Call Reporting

Pricing

Starting from

$100/month

Value for money

4.0

0.4

4.4

What users say about NICE CXone's value for money

Read all reviews

I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.

GG

Gretchen G.

This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.

CH

Camilo H.

Categories in common

Features

Total

5

97

8

features in common

5

features in common

LiveHelpNow's unique features

Document Storage
Social Promotion
Lead Generation
Role-Based Permissions

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Customer Accounts
Call Reporting

Pricing

Starting from

$21/month

Value for money

4.7

0.3

4.4

What users say about LiveHelpNow's value for money

Read all reviews

Wow easy to use and great support. Our costumers are very happy about the service.

RP

Roger P.

Live Help now is better value for money than others on the market, admin panel is reasonably easy. Instalation on the site was easy.

RP

Rich P.

Categories in common

Features

Total

5

126

8

features in common

5

features in common

Freshdesk's unique features

Request Assignment
Support Ticket Tracking
Chat/Messaging
Automated Routing

ManageEngine SupportCenter Plus' unique features

Complaint Monitoring
Customer Accounts
Call Reporting

Pricing

Starting from

$19/month

Value for money

4.4

ManageEngine SupportCenter Plus Alternatives

Top 100 Alternatives & Competitors to ManageEngine SupportCenter Plus

SolarWinds Service Desk

JIRA Service Management

SummitAI

SysAid

Sprinklr

Vivantio

Zoho Desk

Hiver

Kayako

Yonyx

Wix Answers

Genesys Cloud

Zendesk

LiveAgent

elevio

Capacity

HelpDesk

Clickatell

Bold360

Bookafy

HappyFox Chat

Quiq Messaging

FAQ Bot

Pipefy

Playvox

Heyday

HaloPSA

Agile CRM

Vision Helpdesk

Help Scout

InvGate Service Desk

Salesforce Service Cloud

Cayzu

Front

Bitrix24

LiveChat

NICE CXone

LiveHelpNow

Freshdesk