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ManageEngine SupportCenter Plus
5
6
4
6
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web based customer support
Last updated: August 2026
ManageEngine SupportCenter Plus Alternatives & Competitors (2026)
Top 8 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
0.2
Value for money
Starting price
0.2
Functionality
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Activity Dashboard
4.6/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
Zoho Desk
Cloud-based help desk for all business sizes
0.1
Value for money
Starting price
0.1
Functionality
Analytics
5/5
Audit Trail
5/5
Activity Dashboard
4.8/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
Freshdesk
Cloud-based AI help desk for teams of all sizes
Value for money
Starting price
0.1
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
Vivantio
When Service Matters.
0.1
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Access Controls/Permissions
N/A
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
HubSpot Service Hub
Cloud-based customer service solution for firms of all sizes
0.2
Value for money
Starting price
0.3
Functionality
Automated Routing
4.7/5
Access Controls/Permissions
4/5
Activity Dashboard
4/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
Zendesk Suite
AI powered customer service across all channels
0.2
Value for money
Starting price
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
Salesforce Service Cloud
AI powered customer service management platform
0.2
Value for money
Starting price
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
Bitrix24
Cloud & on-premises workspace for all business sizes
0.2
Value for money
Starting price
0.1
Functionality
Agile Methodologies
4.5/5
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Top Features
Alerts/Notifications
N/A
Client Portal
N/A
Complaint Monitoring
N/A
Salesforce Starter
Customer relationship management tool for SMBs
0.4
Value for money
Starting price
0.2
Functionality
Calendar Management
4.7/5
Activity Dashboard
4.4/5
Activity Tracking
4/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
0.1
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
Value for money
Starting price
0.1
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
0.1
Value for money
Starting price
0.2
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
0.3
Value for money
Starting price
0.3
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
0.3
Value for money
Starting price
0.3
Functionality
Alerts/Escalation
5/5
Activity Dashboard
4/5
Alerts/Notifications
3.3/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
0.3
Value for money
Starting price
Functionality
Alerts/Escalation
4.5/5
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
Value for money
Starting price
0.1
Functionality
Chat/Messaging
4.9/5
Alerts/Notifications
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Activity Dashboard
N/A
Client Portal
N/A
Complaint Monitoring
N/A
0.1
Value for money
Starting price
0.1
Functionality
Activity Tracking
4.5/5
Access Controls/Permissions
3.8/5
Alerts/Escalation
3.7/5
Top Features
Alerts/Notifications
N/A
Client Portal
N/A
Complaint Monitoring
N/A
0.1
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
Top Features
Activity Dashboard
N/A
Client Portal
N/A
Complaint Monitoring
N/A
0.3
Value for money
Starting price
0.1
Functionality
Alerts/Escalation
5/5
Autoresponders
5/5
Access Controls/Permissions
N/A
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
0.3
Value for money
Starting price
0.3
Functionality
Activity Dashboard
5/5
Alerts/Escalation
4.7/5
Access Controls/Permissions
N/A
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A