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Top 100 Alternatives & Competitors to ManageEngine SupportCenter Plus

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SolarWinds Service Desk

4.6
(516)

IT Service Desk & Asset Management Software

Features

Total

5

109

8

features in common

5

features in common

SolarWinds Service Desk's unique features

  • Email Management

  • Network Monitoring

  • Help Desk Management

  • Device Auto Discovery

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Customer Accounts

  • Call Reporting

Starting from

$19/month

Value for money

4.5

0.1

4.4

What users say about SolarWinds Service Desk's value for money

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

The pricing tier after the initial purchase is fair.

TM

Tim M.

JIRA Service Management

4.4
(266)

The only ITSM solution built on the Jira platform

Features

Total

5

97

8

features in common

5

features in common

JIRA Service Management's unique features

  • Email Management

  • Network Monitoring

  • Contract/License Management

  • Automatic Lead Distribution

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Customer Accounts

  • Call Reporting

Starting from

$20/month

Value for money

4.2

0.2

4.4

What users say about JIRA Service Management's value for money

It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.

JH

Jack H.

Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.

AR

Anonymous Reviewer

SummitAI

4.5
(13)

The future of IT management begins with AI.

Features

Total

5

118

8

features in common

5

features in common

SummitAI's unique features

  • Project Management

  • Configurable Workflow

  • Chat/Messaging

  • Automated Routing

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Customer Accounts

  • Call Reporting

SysAid

4.5
(338)

Automate IT tasks and workflows with SysAid's ITSM solution

Features

Total

5

83

8

features in common

5

features in common

SysAid's unique features

  • Portfolio Management

  • Document Storage

  • Alerts/Notifications

  • Gantt/Timeline View

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Customer Accounts

  • Call Reporting

Value for money

4.5

0.1

4.4

What users say about SysAid's value for money

The implementation was straight forward for us and the constantly add improvements without changing the price which is great.

DC

Dave C.

With SysAid, we like the AD integration, Asset Inventory and cost.

CJ

Caroline J.

Sprinklr

4.2
(59)

Social media management, analytics & strategy planning.

Features

Total

1

90

8

features in common

1

features in common

Sprinklr's unique features

  • Keyword Filtering

  • Automated Publishing

  • API

  • Historical Trend Analysis

ManageEngine SupportCenter Plus' unique features

  • Self Service Portal

  • Complaint Monitoring

  • Customer Accounts

  • Service Level Agreement (SLA) Management

Value for money

3.9

0.5

4.4

What users say about Sprinklr's value for money

We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.

AR

Anonymous Reviewer

I really liked Sprinklr and it's a software that I always tell people to check out. It's on the upper end of price for social media software so be aware of that.

AR

Anonymous Reviewer

Vivantio

4.3
(165)

Flexible Software. Focused Service.

Features

Total

5

96

8

features in common

5

features in common

Vivantio's unique features

  • Distribution Management

  • Capacity Management

  • Rules-Based Workflow

  • Online Forums

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Customer Accounts

  • Call Reporting

Starting from

$42/month

Value for money

4.2

0.2

4.4

What users say about Vivantio's value for money

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

JH

Jonathon H.

Good value for money ITSM Tool for ITIL based Service Desks.

JH

Jonathon H.

Zoho Desk

4.5
(1,7k)

Cloud-based help desk platform

Features

Total

5

168

8

features in common

5

features in common

Zoho Desk's unique features

  • Social Media Monitoring

  • Data Migration

  • Surveys & Feedback

  • Email Tracking

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Customer Accounts

  • Call Reporting

Starting from

$14/month

Value for money

4.5

0.1

4.4

What users say about Zoho Desk's value for money

We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.

AT

Adam T.

Cost and ease of getting set up. Support personnel always helpful.

LH

Larry H.

Hiver

4.7
(72)

Hiver: World's First Gmail-based Customer Service Helpdesk

Features

Total

3

59

8

features in common

3

features in common

Hiver's unique features

  • Canned Responses

  • Real Time Analytics

  • Document Generation

  • Surveys & Feedback

ManageEngine SupportCenter Plus' unique features

  • Multi-Channel Communication

  • Knowledge Base Management

  • Customer Accounts

  • Call Reporting

Kayako

4.0
(158)

Unified customer service platform

Features

Total

4

89

8

features in common

4

features in common

Kayako's unique features

  • Website Integration

  • API

  • Customer Database

  • Multi-Company

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Call Reporting

  • Reporting/Analytics

  • Customer Accounts

Starting from

$15/month

Value for money

3.8

0.6

4.4

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

WAS a great company and choice, but now just garbage towards the right information that customers need compared to worrying about money.

ND

Nick D.

Yonyx

4.8
(105)

Decision tree driven Interactive guides for customer service

Features

Total

3

40

8

features in common

3

features in common

Yonyx's unique features

  • Workflow Management

  • CRM

  • Performance Metrics

  • Content Management

ManageEngine SupportCenter Plus' unique features

  • Multi-Channel Communication

  • Call Reporting

  • Customer Accounts

  • Service Level Agreement (SLA) Management

Wix Answers

4.6
(22)

The only platform with all support channels in one place.

Features

Total

6

89

8

features in common

6

features in common

Wix Answers' unique features

  • Workflow Management

  • Real-time Consumer-facing Chat

  • Knowledge Management

  • Offline Form

ManageEngine SupportCenter Plus' unique features

  • Customer Accounts

  • Complaint Monitoring

Starting from

$24/month

Value for money

4.4
4.4

What users say about Wix Answers' value for money

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

Easy to use, professional, great value for money.

AR

Anonymous Reviewer

Genesys Cloud

4.2
(116)

Mobile optimized cloud call center with multichannel routing

Features

Total

6

131

8

features in common

6

features in common

Genesys Cloud's unique features

  • Progressive Dialer

  • Predictive Dialer

  • Unified Communications

  • Chat/Messaging

ManageEngine SupportCenter Plus' unique features

  • Customer Accounts

  • Service Level Agreement (SLA) Management

Starting from

$75/month

Value for money

3.9

0.5

4.4

What users say about Genesys Cloud's value for money

I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.

my

mawj y.

It's an expensive product that struggles with concurrent licensing models and mixed license types.

Jonathan J.

Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

Features

Total

7

196

8

features in common

7

features in common

Zendesk's unique features

  • Change Management

  • Gamification

  • CRM

  • Account Alerts

ManageEngine SupportCenter Plus' unique feature

  • Customer Accounts

Starting from

$19/month

Value for money

4.1

0.3

4.4

What users say about Zendesk's value for money

I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.

CL

Chakkrit L.

Zendesk is a powerful CRM tool that totally worth the price.

CL

Chakkrit L.

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

Features

Total

6

190

8

features in common

6

features in common

LiveAgent's unique features

  • Desktop Notifications

  • WYSIWYG Editor

  • Role-Based Permissions

  • Auto-Responders

ManageEngine SupportCenter Plus' unique features

  • Customer Accounts

  • Complaint Monitoring

Starting from

$15/month

Value for money

4.7

0.3

4.4

What users say about LiveAgent's value for money

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.

Luis Carlos B.

elevio

4.6
(27)

Self-service support & customer education platform

Features

Total

5

97

8

features in common

5

features in common

elevio's unique features

  • Document Storage

  • Usage Tracking/Analytics

  • Real-Time Chat

  • Authentication

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Customer Accounts

  • Call Reporting

Starting from

$79/month

Value for money

4.6

0.2

4.4

What users say about elevio's value for money

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

SC

Sam C.

Easy to implement and saves so much time and money on coding this functionality.

SC

Sam C.

Capacity

4.5
(11)

Artificial Intelligence-based knowledge management solution

Features

Total

5

99

8

features in common

5

features in common

Capacity's unique features

  • Content Management

  • Knowledge Management

  • Sentiment Analysis

  • Attended Automation

ManageEngine SupportCenter Plus' unique features

  • Service Level Agreement (SLA) Management

  • Customer Accounts

  • Call Reporting

HelpDesk

4.5
(29)

Ticketing software for effortless customer support

Features

Total

5

65

8

features in common

5

features in common

HelpDesk's unique features

  • Task Management

  • Complaint Management

  • Macros/Templated Responses

  • Issue Management

ManageEngine SupportCenter Plus' unique features

  • Service Level Agreement (SLA) Management

  • Customer Accounts

  • Call Reporting

Clickatell

5.0
(2)

Clickatell powers chat commerce.

Features

Total

4

40

8

features in common

4

features in common

Clickatell's unique features

  • Automated Routing

  • Canned Responses

  • Geotargeting

  • Real Time Notifications

ManageEngine SupportCenter Plus' unique features

  • Service Level Agreement (SLA) Management

  • Call Reporting

  • Complaint Monitoring

  • Customer Accounts

Bold360

4.4
(26)

AI-powered customer engagement platform

Features

Total

2

38

8

features in common

2

features in common

Bold360's unique features

  • Intent Recognition

  • Multi-Channel Management

  • AI/Machine Learning

  • Performance Metrics

ManageEngine SupportCenter Plus' unique features

  • Customer Accounts

  • Multi-Channel Communication

  • Call Reporting

  • Self Service Portal

Starting from

$0.01

Value for money

4.6

0.2

4.4

What users say about Bold360's value for money

In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.

AR

Anonymous Reviewer

Overall Bold360 is does what it advertises, allows that connection with customers at reasonable price and with minimal overhead or hassle.

JR

Josh R.

Bookafy

4.7
(131)

Free online appointment booking software

Features

Total

0

39

8

features in common

0

features in common

Bookafy's unique features

  • SMS Messaging

  • Alerts/Notifications

  • Access Controls/Permissions

  • Resource Scheduling

ManageEngine SupportCenter Plus' unique features

  • Self Service Portal

  • Complaint Monitoring

  • Reporting/Analytics

  • Customer Accounts

Starting from

$7/month

Value for money

4.6

0.2

4.4

What users say about Bookafy's value for money

Pros: We have been using your services for about 1 year and have had hardly any problems. Your customer service is fantastic, the service you provide is really good and the price is very reasonable.

CR

Calude R.

For a small monthly fee, we are saving a massive amount of money and time and I couldn't be happier. Oh yeah, I wanted to say the customer service is great, love the online tech support.

LS

Leah S.

HappyFox Chat

4.5
(17)

Premium live chat software

Features

Total

1

19

8

features in common

1

features in common

HappyFox Chat's unique features

  • Website Visitor Tracking

  • Website Integration

  • Offline Form

  • File Sharing

ManageEngine SupportCenter Plus' unique features

  • Self Service Portal

  • Complaint Monitoring

  • Customer Accounts

  • Service Level Agreement (SLA) Management

Starting from

$29.99/month

Value for money

4.5

0.1

4.4

What users say about HappyFox Chat's value for money

For the price it is a pretty good app but if they can improve the design and add more features would be okay to even sell for a better higher price.

Yashasvi A.

We switched from another chat function platform because they charged for each additional agent. We have saved a lot of money in the long run and we're so glad to have made the move.

NC

Nicola C.

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Features

Total

5

113

8

features in common

5

features in common

Quiq Messaging's unique features

  • MMS

  • Appointment Scheduling

  • CRM

  • Multi-Language

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Customer Accounts

  • Call Reporting

Starting from

$6,000/month

Value for money

4.5

0.1

4.4

What users say about Quiq Messaging's value for money

Very intuitive and easy to use. Great feature set for the price of the software.

JG

Jerrod G.

Continuous investment to make it easy to deploy. Great employees and ceo.

SC

Serdar C.

FAQ Bot

4.6
(8)

Become FAQing amazing at customer service.

Features

Total

4

65

8

features in common

4

features in common

FAQ Bot's unique features

  • Communication Management

  • Natural Language Processing

  • Chat/Messaging

  • Proactive Chat

ManageEngine SupportCenter Plus' unique features

  • Service Level Agreement (SLA) Management

  • Call Reporting

  • Complaint Monitoring

  • Customer Accounts

Pipefy

4.6
(260)

the Work Management platform

Features

Total

3

151

8

features in common

3

features in common

Pipefy's unique features

  • Help Desk Management

  • Customer Database

  • Cataloging/Categorization

  • Calendar Sync

ManageEngine SupportCenter Plus' unique features

  • Multi-Channel Communication

  • Knowledge Base Management

  • Customer Accounts

  • Call Reporting

Starting from

$18/month

Value for money

4.5

0.1

4.4

What users say about Pipefy's value for money

Great costumer support and accepting of feedbacks.

Renato B.

Helps with pulling reports for cost on inventory that we did not previously have at our disposal.

JM

Jennifer M.

Playvox

4.8
(71)

Quality Assurance Software for customer service teams.

Features

Total

2

78

8

features in common

2

features in common

Playvox's unique features

  • Forms Management

  • Goal Setting / Tracking

  • Quality Control

  • Performance Management

ManageEngine SupportCenter Plus' unique features

  • Customer Accounts

  • Multi-Channel Communication

  • Call Reporting

  • Self Service Portal

Heyday

4.5
(8)

Conversational AI platform for eCommerce & retailers

Features

Total

4

109

8

features in common

4

features in common

Heyday's unique features

  • Support Ticket Management

  • Activity Dashboard

  • Interactive Content

  • Performance Management

ManageEngine SupportCenter Plus' unique features

  • Call Reporting

  • Knowledge Base Management

  • Service Level Agreement (SLA) Management

  • Customer Accounts

HaloPSA

4.8
(16)

HaloPSA brings everything an MSP needs into one location.

Features

Total

6

150

8

features in common

6

features in common

HaloPSA's unique features

  • Issue Management

  • Chat/Messaging

  • Room Booking

  • Time & Expense Tracking

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Call Reporting

Starting from

£29/month

Value for money

4.5

0.1

4.4

What users say about HaloPSA's value for money

So much so that we've been able to save some money and eliminate other products from our stack.). Our clients love the user portal.

JR

Jonathan R.

Great value for money, broad functionality, easily customized to your needs.

pg

peter g.

Agile CRM

4.2
(405)

Sales and marketing CRM for growing businesses

Features

Total

5

226

8

features in common

5

features in common

Agile CRM's unique features

  • Forecasting

  • Automated Publishing

  • Customizable Forms

  • Lead Verification/Validation

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Customer Accounts

  • Call Reporting

Starting from

$8.99/month

Value for money

4.2

0.2

4.4

What users say about Agile CRM's value for money

Agile has been a breath of fresh air when I needed something free. When I upgraded to the paid version for our company, it did everything we needed from Salesforce for a quarter of the price.

AR

Anonymous Reviewer

The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.

AM

Alex M.

Vision Helpdesk

4.6
(28)

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

Features

Total

5

85

8

features in common

5

features in common

Vision Helpdesk's unique features

  • Recurring Issues

  • CMDB

  • API

  • Categorization/Grouping

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Customer Accounts

  • Call Reporting

Starting from

$8/month

Value for money

4.4
4.4

What users say about Vision Helpdesk's value for money

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.

Gitesh T.

Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.

M

Max

Help Scout

4.7
(166)

Web-based help desk designed for better customer experience

Features

Total

5

86

8

features in common

5

features in common

Help Scout's unique features

  • Inbox Management

  • Signature Management

  • HIPAA Compliant

  • Canned Responses

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Customer Accounts

  • Call Reporting

Starting from

$10/month

Value for money

4.6

0.2

4.4

What users say about Help Scout's value for money

Pretty good, the price increase is unfortunate, but it is a solid system.

RS

Ridge S.

In the basic pricing plan it allows you to create up to three support mailboxes and thus supporting three organizations with a single account.

SE

Stefanos E.

Features

Total

5

86

8

features in common

5

features in common

InvGate Service Desk's unique features

  • Real Time Reporting

  • CMDB

  • Service Reporting

  • Alerts/Notifications

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Customer Accounts

  • Call Reporting

Value for money

4.5

0.1

4.4

What users say about InvGate Service Desk's value for money

We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.

FA

Fernanda A.

It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product.

PS

Patricio S.

Salesforce Service Cloud

4.4
(512)

Customer Service & Field Service Management Solutions

Features

Total

6

195

8

features in common

6

features in common

Salesforce Service Cloud's unique features

  • CRM

  • Canned Responses

  • Issue Tracking

  • Progressive Dialer

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Call Reporting

Value for money

4.1

0.3

4.4

What users say about Salesforce Service Cloud's value for money

Great and positive experience with this product. A big investment but will give you tools to make you successful.

MF

Mike F.

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

Features

Total

5

80

8

features in common

5

features in common

Cayzu's unique features

  • Macros/Templated Responses

  • Request Assignment

  • Chat/Messaging

  • Workflow Management

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Customer Accounts

  • Call Reporting

Starting from

$4/month

Value for money

4.9

0.5

4.4

What users say about Cayzu's value for money

Cayzu really set the bar high. This was a great choice and I would recommend them to anybody looking to provide great customer service at an affordable price.

JP

John P.

I found out about Cayzu from my colleagues, one of them talked about something that helps to save time and money.

Vadim S.

Front

4.5
(205)

Email management software and shared inbox for teams

Features

Total

5

120

8

features in common

5

features in common

Front's unique features

  • Order Management

  • Network Monitoring

  • Spam Blocker

  • Quality Assurance

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Customer Accounts

  • Call Reporting

Starting from

$9/month

Value for money

4.2

0.2

4.4

What users say about Front's value for money

It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

Joshua A.

Front helps us in these two ways, primarily, and that makes it by far worth the money.

JS

Jessica S.

Bitrix24

4.0
(463)

100% free CRM, collaboration and communication tool suite

Features

Total

5

356

8

features in common

5

features in common

Bitrix24's unique features

  • Pricing Management

  • Communication Management

  • IVR / Voice Recognition

  • Chat/Messaging

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Customer Accounts

  • Call Reporting

Starting from

$24/month

Value for money

4.1

0.3

4.4

What users say about Bitrix24's value for money

As a CRM, cloud for documentation and message it works great and is at a very nice price.

Evelyn S.

The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.

JP

James P.

LiveChat

4.7
(1,1k)

Premium Customer Service Software for Live Chat & Help Desk

Features

Total

4

94

8

features in common

4

features in common

LiveChat's unique features

  • Goal Setting / Tracking

  • Live Chat

  • IT Asset Management

  • Communication Management

ManageEngine SupportCenter Plus' unique features

  • Service Level Agreement (SLA) Management

  • Call Reporting

  • Complaint Monitoring

  • Customer Accounts

Starting from

$16/month

Value for money

4.5

0.1

4.4

What users say about LiveChat's value for money

There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.

SJ

Shanta J.

It is very effective way to communicate with our costumer...it have really helped us save our time. This is something that all the business houses should try once.

GS

Grant S.

NICE CXone

4.2
(457)

Cloud Contact Center Software

Features

Total

5

108

8

features in common

5

features in common

NICE CXone's unique features

  • "What If" Scenarios

  • Email Management

  • Scheduled Recording

  • Callback Scheduling

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Customer Accounts

  • Call Reporting

Starting from

$100/month

Value for money

4.0

0.4

4.4

What users say about NICE CXone's value for money

I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.

GG

Gretchen G.

This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.

CH

Camilo H.

LiveHelpNow

4.6
(70)

Help desk and live chat solution for customer service

Features

Total

5

97

8

features in common

5

features in common

LiveHelpNow's unique features

  • Document Storage

  • Social Promotion

  • Lead Generation

  • Role-Based Permissions

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Customer Accounts

  • Call Reporting

Starting from

$21/month

Value for money

4.7

0.3

4.4

What users say about LiveHelpNow's value for money

Wow easy to use and great support. Our costumers are very happy about the service.

RP

Roger P.

Live Help now is better value for money than others on the market, admin panel is reasonably easy. Instalation on the site was easy.

RP

Rich P.

Freshdesk

4.5
(2,3k)

Online helpdesk system and customer service software

Features

Total

5

126

8

features in common

5

features in common

Freshdesk's unique features

  • Request Assignment

  • Support Ticket Tracking

  • Chat/Messaging

  • Automated Routing

ManageEngine SupportCenter Plus' unique features

  • Complaint Monitoring

  • Customer Accounts

  • Call Reporting

Starting from

$19/month

Value for money

4.4
4.4