App comparison
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ManageEngine SupportCenter Plus
5
6
4
6
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web based customer support
Last updated: March 2026
ManageEngine SupportCenter Plus Alternatives & Competitors (2026)
Top 7 free alternatives
Zendesk Suite
AI powered customer service across all channels
0.2
Value for money
Starting price
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.3
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Agent Interface
4.8/5
Activity Tracking
4.7/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
0.1
Value for money
Starting price
0.2
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
Freshdesk
Online helpdesk system and customer service software
Value for money
Starting price
0.1
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
Value for money
Starting price
0.1
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
Salesforce Service Cloud
AI powered customer service management platform
0.2
Value for money
Starting price
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Tracking
4.5/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
0.1
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.8/5
Alerts/Escalation
4/5
Access Controls/Permissions
N/A
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
0.6
Value for money
Starting price
0.6
Functionality
Activity Dashboard
5/5
Alerts/Escalation
5/5
Access Controls/Permissions
N/A
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
0.1
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
Bitrix24
All in one business management workspace
0.2
Value for money
Starting price
0.1
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Alerts/Notifications
N/A
Client Portal
N/A
Complaint Monitoring
N/A
0.3
Value for money
Starting price
0.1
Functionality
Alerts/Escalation
5/5
Autoresponders
5/5
Access Controls/Permissions
N/A
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
Front
AI-enabled customer service platform for collaboration
0.3
Value for money
Starting price
Functionality
Alerts/Escalation
4.5/5
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
HubSpot Service Hub
Cloud-based customer service solution for firms of all sizes
0.2
Value for money
Starting price
0.3
Functionality
Automated Routing
5/5
Alerts/Notifications
4.7/5
Access Controls/Permissions
4/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
Zoho Desk
Customer service software for businesses of all sizes
0.1
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
0.3
Value for money
Starting price
0.3
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
0.4
Value for money
Starting price
0.2
Functionality
Calendar Management
4.7/5
Activity Dashboard
4.4/5
Activity Tracking
4/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
Intercom
AI-powered customer service with helpdesk
0.4
Value for money
Starting price
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
0.3
Value for money
Starting price
0.3
Functionality
Alerts/Escalation
5/5
Activity Dashboard
4/5
Alerts/Notifications
3.3/5
Top Features
Client Portal
N/A
Complaint Monitoring
N/A
Contact Management
N/A
Value for money
Starting price
0.1
Functionality
Chat/Messaging
4.9/5
Alerts/Notifications
4.5/5
Access Controls/Permissions
4.5/5
Top Features
Activity Dashboard
N/A
Client Portal
N/A
Complaint Monitoring
N/A
0.1
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
5/5
Autoresponders
5/5
Catalog Management
5/5
Top Features
Activity Dashboard
N/A
Client Portal
N/A
Complaint Monitoring
N/A