ManageEngine SupportCenter Plus Alternatives

Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Read more about Samanage The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years.

Since 2002, SysAid’s been passionate about streamlining over 10K organizations with leading-edge IT service management (ITSM) solutions. We’re confident that SysAid can likewise make your life easier and ultimately help maximize profits. Read more about SysAid

Jira Service Desk is a service management software that connects IT to businesses through fast, accountable resolution of customer requests. Built on Atlassian’s Jira workflow engine, Jira Service Desk is collaborative, has a knowledge base that’s low cost, is easy to set up and scale, highly flexible, and features a powerfully-simple user experienc… Read more about Jira Service Deske.

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Read more about Zoho Desk

LiveChat: Loved worldwide! Used by over 24,000 companies! Delivering answers to questions from the customers on the spot. This premium live chat software and help desk software turns support teams into customer service rockstars! Try now! Read more about LiveChat

Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys PureCloud

Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

Nextiva is transforming the way small businesses communicate. Nextiva is a communications platform providing small businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva

Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24

HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device. Read more about HarmonyPSA Gain valuable insight With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions. Increase billing With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability. Grow sales Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service. Streamline operations Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM

Bookafy automates scheduling, reminders and integrates with existing apps, while allowing clients to book, reschedule, and cancel appointments automatically. Read more about Bookafy

CRM apps are easy. There are dozens of choices. Getting your web-based CRM application to incorporate your unique upstream and downstream processes is the challenge. You can pay exorbitant fees to a Salesforce developer for a clunky configuration that meets half of your needs. Read more about Logicbox Or you can choose a provider that will deliver a custom data model that scales your business and automates all the processes that makes your business special.

Hippo Video is a cloud-based video management solution which includes tools for webcam, audio, and screen recording, video editing, sharing of videos through social media & help desk systems, video embedding in websites & emails, export of videos to YouTube, real-time engagement analytics, and more… Read more about Hippo Video

Blue Enterprise Surveys is a survey creation & management solution which offers survey scheduling, reporting & data analysis, real-time monitoring, and more. Read more about Blue Enterprise Surveys

NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO! Read more about NiceJob

Dixa is a cloud-based customer service platform that combines chat, email, and calls in a single interface, with real-time monitoring, built-in CRM, and more. Read more about Dixa

RescueAssist is a remote support software that offers solutions for both SMBs as well as enterprises looking to provide advanced remote service levels. The software is used by IT managers, IT consultants, software consultants, MSPs and IT customer support reps to access and control devices remotely and solve technical issues. Read more about RescueAssist RescueAssist offers a complete remote support solution that allows you to access PC, Mac and mobile devices from your desktop or mobile device.

Paldesk is a live chat and omni-channel helpdesk solution for customer service and sales teams which allows users to track and manage interactions with customers from one central dashboard. A Paldesk widget can be embedded into the company website to provide online, instant support to clients. Read more about Paldesk

Supportbench is an all-in-one technical & customer support ticketing system for small to large customer service departments with SLA handling, workflows, & more. Read more about Supportbench

KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk

HelpOnClick Live Chat software helps website owners increase sales and improve customer service providing timely online help to their customers. Read more about HelpOnClick Live Chat Software

Help Scout is customer service & help desk software for companies of all sizes. Users can work seamlessly across departments, or manage several products/brands from a single account. Features include workflows, an automation based system, and collaboration tools. Read more about Help Scout

Solarwinds Take Control (formerly SolarWinds MSP Anywhere) is web-based remote control software for IT service businesses who need to solve client problems, fast. Read more about SolarWinds Take Control

TeamSupport is a help desk software built for business to business customer support. Stop losing visibility of your customers and not being able to associate tickets to a company? Our easy to use customer database with parent-child relationships, customizable SLAs, and Customer Health Index help you manage tickets at multiple levels to decrease supp… Read more about TeamSupport.comort costs while improving the customer experience. Sick of back and forth emails trying to figure out the actual issue? Our built-in screen recording and video live chat make communicating with customers easier so you can resolve issues faster. Looking for something better? Try our B2B focused collaboration tools, advanced reporting, products & inventory, customer self-service, native integrations, and more.

We offer three products to manage customer support for all size business. 1) Multi channel help desk software 2) Satellite help desk (Multi company help desk ) 3) Service desk software (PINKVerify Certified - ITIL / ITSM Complaint) Read more about Vision Helpdesk

Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal. Read more about Cayzu

InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self service portals, & more. Read more about InvGate Service Desk

Front provides a simple way for teams to manage email inboxes (sales@, support@, etc), chat, social media, SMS messages in a single collaborative platform. Read more about Front

NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market. Read more about NICE inContact We also integrate with leading CRMs like Salesforce to simplify the agent experience. NICE inContact provides you with advanced ACD, IVR and WFO tools to help create a personalized call center experience. Choose from a number of solutions to match your desired business goals or role, including Blended Predictive Dialer, Cloud PBX, and Speech Analytics software. Gather your customers from multi-channel communication sources - such as social media, chat, text, phone and email. Place them into one unified queue before skills-based routing automatically directs the call to the most appropriate agent.

Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud

Wix is a website building & publishing platform which helps users create professional websites exactly the way they want, with a drag & drop website editor. Read more about Wix

Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to three agents. Read more about Freshdesk

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Read more about LiveAgent

Anytime, anywhere remote support from ConnectWise Control lets you remotely control devices and help your customers whether they’re around the corner or around the world. Read more about ConnectWise Control

Salesforce Essentials is a cloud-based CRM for small businesses which allows users to manage leads, opportunities, pipelines, support requests, and more. Read more about Salesforce Essentials

Kaseya BMS is a business management solution designed to help IT Departments & MSPs manage projects, inventory, CRM, time, expense, billing and more with ease. Read more about Kaseya BMS

Bpm’online CRM software delivers end-to-end processes to manage a complete customer journey – from lead to order, and to ongoing account maintenance. Bpm’online recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management… Read more about bpm'online CRM, Inside Sales and Customer Service Software).

Have you seen Salesforce’s small business solutions? Sales Cloud is a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, insights with dashboards, and reports. Connect to thousands of business apps to extend your CRM to every department. Read more about Salesforce Sales Cloud Choose SalesforceIQ to be set up in minutes with instant access to CRM data right from your inbox. Use customer insights to prioritize intelligently and spend your time where it matters.

Freshcaller is a cloud call center & global phone system for every type of business that helps improve customer engagement and collaboration with internal teams. Read more about Freshcaller

Gainsight uses big data analytics from multiple customer intelligence sources to generate actionable insights to manage retention, reduce churn, upsell & more. Read more about Gainsight

Cloudcherry is a real-time, omni-channel customer experience feedback platform that allows brands to track, measure and improve NPS & customer experience. Read more about CloudCherry 360 Feedback

For over 25 years Intouch Insight has helped customer-centric organizations improve their customer experience, strengthen brand reputation and improve business performance with their suite of customer experience management products and services. Read more about Intouch Insight

GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online… Read more about GetMoreReviews

Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action. Read more about Retently

AskNicely is a survey solution for businesses to create & distribute surveys and measures the feedbacks and ratings using the Net Promoter Score (NPS) framework. Read more about AskNicely

QuickTapSurvey is the only all-in-one survey platform that lets you capture data anywhere, even offline. Read more about QuickTapSurvey

Reputology is the review management platform that helps multi-location businesses monitor reviews and improve the customer experience. Read more about Reputology

MaritzCX offers a customer experience management platform with surveys, case management, dashboards, reporting, text analytics – with market research services. Read more about MaritzCX

Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insight. Measure customer experience, track employee engagement, improve brand awareness and gather product feedback in a one powerful platform. Read more about Qualtrics

Grade.us is the best review management software that helps marketers, agencies, SEOs and enterprises get great reviews on all of the important review sites with email and text drip campaigns. You can monitor reviews without limit to the number of sites, and amplify your best reviews on your website and social media channels. Read more about Grade.us

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers. Read more about Broadly

Podium is a reputation management platform that manages reviews from multiple sites for increased visibility, improved operations, & better purchase decisions. Read more about Podium

All the tools you need to find out what your customers are thinking, who they are and why they behave as they do. On your website, via email, and within your mobile application. Read more about Survicate

Key Survey is an enterprise survey solution that allows users to design surveys, collect responses and analyze data through advanced tools. Read more about Key Survey

SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple channels, & evaluate responses. Read more about SurveySparrow

Collect emails through great-looking surveys & quizzes, transfer the data to MailChimp automatically. Include widgets such as a digital scratch card or slot machine to make the data collection more fun. No app install needed. All devices. Off- and online. Read more about Survey Anyplace

Through the provision of feedback & insights Hotjar allows developers, UI designers, analysts & digital marketers to identify opportunities for site improvement. Read more about Hotjar

Yotpo helps commerce brands leverage customer reviews and photos throughout the buyer journey to increase trust, social proof, and sales. Read more about Yotpo

Skilljar’s cloud-based learning management system (LMS) enables businesses to scale their customer and partner training programs. The solution accelerates customer onboarding and engagement by enabling multimedia course creation, an intuitive and mobile-responsive learning environment, and CRM data integrations. Read more about Skilljar

everything HelpDesk is a configurable support management & workflow automation system for K12 support staff & IT technicians in schools, governments & industry. Read more about everything HelpDesk

Manage the customer experience from end-to-end across multiple channels, unifying contextual data and knowledge. Read more about Oracle RightNow Contact Center Experience

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator

AlertFind is a multi-channel IT alerting and emergency notification system designed to help business community professionals notify employees and run incident management during any emergency with features such as multi-channel delivery, real-time updates, geofencing, multi-language support, and more… Read more about AlertFind

NetHelpDesk is provides ITIL aligned service desk software that can be installed on premise or in the cloud. Read more about NetHelpDesk

An easy to use helpdesk that allows you to effortlessly manage every enquiry from the moment it arrives to the time it's solved. Read more about Teamwork Desk

TeamHeadquarters is a unified service desk and project management solution, with tools for managing tickets, resources, assets, teams, timesheets, and more. Read more about TeamHeadquarters

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools. Read more about Freshservice ServiceDesk

NinjaRMM is a security-centric remote monitoring & management platform that enables the automation of IT infrastructure management & cloud network monitoring. Read more about NinjaRMM

TOPdesk is an ITIL-aligned service management software with KPI dashboards designed for IT, facilities management, and HR help desks to aid communications. Read more about TOPdesk

Cloud-based contact center software with management and operator features incorporated as well as data security and analytical report. Read more about VCC Live

Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or an MSP. VSA offers the absolute best technician experience with Kaseya Live Connect, and supporting offerings in Patch, AV/AM, monitoring and more. Read more about Kaseya VSA

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more. Read more about LogMeIn Rescue

Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more. Read more about elevio

ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything with one application to allow superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups. Read more about ConnectWise Manage From projects to services, marketing, sales, and finance, ConnectWise Manage brings it all together.

ServiceAide is a service desk & service management solution for customer support and IT operations that helps improve response times and service efficiency. Read more about Serviceaide

Wrike is a collaboration & project management tool that helps users manage projects from start to finish, providing full visibility and control over tasks. Read more about Wrike

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests. Read more about ManageEngine ServiceDesk Plus

SupaTools is fully integrated ITSM solution based on ITIL principles, which can be deployed as SaaS or on premise, supporting Windows and Linux O/S.  Read more about SupaTools

VIZOR is a powerful system for delivering full IT asset management with integrated and optional asset management, helpdesk and software asset management. Read more about VIZOR HelpDesk & Assets

inSided is a highly configurable, full SaaS community platform that enables your customers to engage and help each other. Read more about inSided

TinyTake from MangoApps is a screen capture & video recording tool for Microsoft Windows & Mac, with annotations, commenting, online sharing, and YouTube upload. Read more about TinyTake

UJET is an enterprise-grade SaaS solution offering a holistic support experience through voice & chat channels that customers can reach via an app, web, or IVR. Read more about UJET

SABIO is a cloud knowledge management software designed to provide companies with the technology to search & locate knowledge quickly & easily. Read more about SABIO

The best fit for companies that are looking to manage omnichannel communications. Read more about bpm'online service

Avochato is an SMS/text messaging solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers. Read more about Avochato

Remote support software designed for delivering on-demand and unattended support from anywhere in the world. Read more about FixMe.IT

TrueDialog is an enterprise-grade contact center SMS texting software with CRM integration designed for businesses and academia, providing a turnkey SMS platform of pre-built solutions plus an API and software development kits for building full-featured, compliant custom text messaging applications… Read more about TrueDialog

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access. Read more about Zoho Assist

LivePerson is a platform that allows businesses to meet their customers on their preferred channels. Manage conversions on your website, SMS, FB Messenger, Apple Business Chat, and WhatsApp at scale! Read more about LivePerson

Heymarket provides business text messaging for marketing, sales, support & operations teams, with shared inboxes, mobile apps, message templates, and more. Read more about Heymarket

CrazyCall is cloud telephony solution for business which allows sales professionals to replace their handset with a CRM-enabled, web-based software that offers call recording, local telephone numbers, lead generation, real-time reporting, cold-call campaign automation, and more… Read more about CrazyCall

FluentStream Technologies provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations. Read more about FluentStream

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented. Read more about Aircall

Zendesk Chat, formerly Zopim, lets you chat with customers on your website and give them real-time support. Read more about Zendesk Chat

Shelf is an Intelligent knowledge management platform for contact centers and help desks that makes finding, maintaining and updating critical knowledge easy. Read more about Shelf

MyTalk is an online community builder for businesses of all types to provide support and build relationships with their customers. Businesses can utilize the cloud-based MyTalk platform to raise brand awareness, build a community, answer FAQs, optimize their SEO, gather feedback, and more. Read more about MyTalk

Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual walkthroughs, displayed to the user at the time of need. Whatfix drives technology adoption and user enablement to enhance productivity and engagement. Read more about Whatfix

Distribution and B2B and B2C eCommerce companies use Systum’s CRM and platform to unify data and to improve customer service and operations. Read more about Systum

Acctivate is a best-in-class inventory management system designed to optimize warehouse, purchasing and inventory operations across the entire business. Read more about Acctivate