Message Mate Software Pricing & Features

Message Mate

Secure texting solution for business websites

  0 reviews

Message Mate overview

Message Mate by Owner Listens is a tool that allows customers to privately send messages such as compliments, complaints, suggestions, and questions to businesses, using their mobile devices. This provides customers with an easy way to contact businesses on-the-go and allows businesses to respond in real-time, offering assistance and potentially increasing sales.

Users can reply to incoming messages just like they would do with any other text message or email exchange. Users that choose to receive messages via SMS, can respond directly by texting back their reply. If a user chooses email, the link in their email will take them to the OwnerListens inbox where they can login and respond via the dashboard.

The OwnerListens dashboard, which is accessible from any browser, provides a complete, real-time view of all Message Mate messages sent to the business. If an organization has multiple locations, all of them will appear on one convenient dashboard.

Users can respond to messages, mark messages as resolved, note particularly helpful messages for sharing with the team, and generate reports about each location. The reports give businesses a bird's eye view of all information sent to a location, as well as key stats about responses to customers.


Starting from
Pricing options
Value for money


Business size



United States

Supported languages

Message Mate screenshot: A simple slider add-on to the website that advertises a phone number connects current and prospective customers with one clickMessage Mate Saves the Sale%21Message Mate screenshot: The add-on slider also works on mobile phones, so customers can quickly chat with the organization's representative when on-the-go Message Mate screenshot: Busineses can use text to answer a customer's inventory questionMessage Mate screenshot: Customers can engage with businesses without sharing any personal contact informationMessage Mate screenshot: View all messages to (and from) owners, as well as the current message statusMessage Mate screenshot: The Owner Listens app pre-loads businesses nearby for quick accessMessage Mate screenshot: Find businesses farther away by clicking the search iconMessage Mate- How It Works

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Message Mate pricing

Starting from
Pricing options
Free trial

Small Shop: $10
3 users
50 conv./ month

Growing Shop: $15
5 users
1-00 conv./ month

Big Shop: $20
10 users
200 conv./ month

Big Chain / Enterprise: Contact OwnerListens for quote.

Pricing Comparison

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Message Mate features

Activity Dashboard
Email Integration
Instant Messaging

API (160 other apps)
Automatic Notifications (76 other apps)
CRM Integration (68 other apps)
Chat (157 other apps)
Contact History (67 other apps)
Customizable Branding (67 other apps)
Knowledge Base (95 other apps)
Monitoring (77 other apps)
Multi-Channel Communication (66 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (87 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (93 other apps)
Ticket Management (60 other apps)
Workflow Management (63 other apps)

Mobile apps

iOS App

58 reviews

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Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch.

Videos and tutorials

Additional information for Message Mate

Key features of Message Mate

  • Questions management
  • Escalation management
  • Instant messaging
  • Order taking
  • Request routing
  • Reservations management
  • Routing options
  • Trend analysis
  • Time based routing
  • Integrations with existing systems
  • Suggested responses
  • SMS messaging
  • Dashboard
  • Desktop notifications
  • Email notifications
  • Receive customer messages via SMS
  • Reply via SMS
  • Reply updates among team members (SMS)
  • Template responses (dashboard)
  • Customized auto response to first message
  • Time-aware auto responses
  • Post-conversation rating requests
  • Rating requests recovery action
  • SMS notification day/hour restrictions


Message Mate helps businesses with customer satisfaction by enabling them to privately respond to negative feedback, before they write on public review sites.

Responding to customer feedback using the OwnerListens solution enhances customer experience, letting customers know they are valued.

Phone number and email address are only used to route feedback, and are never displayed or shared with customers.

With Message Mate, users and employees can respond to customers via text, email or directly from the solution's web-based dashboard.

There’s no need for customers to remain connected to a website or maintain a consistent wireless connection, therefore customers can take the conversation with them on-the-go.