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Okendo
5
198
4
21
3
4
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Trusted by 17,000+ fast-growing brands
Table of Contents
Okendo - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: June 2026
Okendo overview
Based on 224 verified user reviews
What is Okendo?
By industry, Okendo reviewers are most commonly professionals in retail (30%). The most frequent use case for Okendo cited by reviewers is review management (96% of reviewers).
What do users say about Okendo pricing?
Some reviewers appreciate Okendo’s competitive pricing and robust features, and they indicate the free plan benefits small businesses. Some users report costly upgrades for advanced features, and reviewers feel paywalls and unclear limitations are frustrating.
What are the most popular integrations for Okendo?
The Okendo integration most frequently cited by reviewers is Klaviyo, an email marketing product rated 4.8 out of 5 for its integration with Okendo.
Starting price
per month
Pros & Cons
Customer Reviews
Customer Support
User Interface
Training and Learning Curve
Okendo’s user interface
Okendo review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.6
Ease of use
4.8
Customer support
4.8
Reviews sentiment
What do users say about Okendo?
Reviewers indicate Okendo is easy to use, highly customizable, and integrates well with Shopify, making it simple to collect and display customer reviews. They value its features for incentivizing reviews, managing user-generated content, and offering structured feedback, which helps build trust and drive conversions. They report strong customer support, with responsive staff assisting setup and customization. Pricing is seen as fair compared to competitors, though some mention higher costs for advanced plans and integrations.
Users think Okendo’s interface is intuitive and visually appealing, fitting seamlessly with their branding. They note occasional challenges with customization, onboarding, and reporting, but find support resolves issues quickly.
Select to learn more
Who uses Okendo?
Based on 224 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Okendo's key features
Most critical features, based on insights from Okendo users:
All Okendo features
Features rating:
Okendo alternatives
Okendo
Starting from
19
Per month
Score My Reviews
Starting from
49
Per month
TrueReview
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49
Per month
Birdeye
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No pricing info
Okendo pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Bespoke Widget Builds
- Custom Integrations
- Custom Reporting
User opinions about Okendo price and value
Value for money rating:
Of 34 reviews that provide robust commentary on Okendo's price and value, mention it in a positive light.
Some users report that Okendo offers a competitive price compared to similar tools, with a free basic plan that benefits small businesses and fair pricing for the features included. Reviewers appreciate the value they receive, noting that Okendo provides robust functionality and integrations at a lower cost than many competitors. Some reviewers find the higher-tier plans and add-ons expensive, especially for small businesses or those with lower website traffic, and mention frustration with paywalls for certain integrations. Users think the value for money depends on their business size and specific feature needs.
, and
Okendo integrations (30)
Integrations rated by users
We looked at 224 user reviews to identify which products are mentioned as Okendo integrations and how users feel about them.
Integration rating: 4.9 (26)
“The ability to leverage data from Customer behaviour/ordering”
Ben B.
Operations Director
Integration rating: 5.0 (13)
Integration rating: 5.0 (8)
Integration rating: 4.8 (6)
Integration rating: 4.7 (4)
Integration rating: 5.0 (2)
Okendo customer support
What do users say about Okendo customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Okendo customer support.
Widespread user sentiment highlights Okendo's fast, responsive, and helpful customer support team.
A significant portion of users appreciate the knowledgeable assistance during onboarding and setup.
Common user feedback praises the team's proactive approach and willingness to resolve issues quickly.
Broad user base values the friendly, personalized, and accessible support available via chat and other channels.
Support options
Training options
To see what individual users say about Okendo's customer support, check out the review snippets below.
“Easy to moderate, manage and respond to reviews, really polished AI responses, and integrated well with our helpdesk software.”
Katherine H.
Cofounder and CEO
“The staff are easy to communicate with, which is a big plus for me.”
Kayla B.
Owner
Okendo FAQs
Okendo has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers
These products have better value for money
Q. What is Okendo used for?
Okendo is the customer marketing platform that helps Shopify brands turn shoppers into Superfans. By unifying Reviews, Loyalty, Referrals, Quizzes, and Surveys, Okendo makes it easy to showcase authentic customer feedback, reward loyalty, encourage advocacy, guide product discovery, and capture insights. Trusted by 17,000+ fast-growing brands, including SKIMS, Rhode, and Oh Polly, Okendo empowers brands to build thriving customer communities. With AI-powered insights, unified customer profiles, and 65+ integrations, Okendo helps brands personalize experiences, strengthen relationships, and drive long-term growth.
Q. What level of support does Okendo offer?
Okendo offers the following support options:
24/7 (Live rep), Chat, FAQs/Forum, Email/Help Desk, Knowledge Base, Phone Support
