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Oracle B2C Service
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based, multi-channel contact center platform
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Oracle B2C Service - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: August 2025
Oracle B2C Service overview
What is Oracle B2C Service?
Oracle B2C Service helps agents manage interactions coming from multiple channels through a unified agent desktop. The platform integrates interactions from phone, web, live chat, email, online communities, and social media. It also pulls data from other enterprise systems, such as billing info and shipping statuses, to offer a complete view of the customer.
Oracle B2C Service also comes with a number of guided assistance features which can be used to design specific workspaces, workflows, templates, and scripts. The SmartAssistant feature provides agents with suggested solution based on the customers' session history and keywords in the discussion thread. An interactive guide leads agents to the most appropriate answers and resolutions.
Oracle B2C Service lets agents share screen with their customers and co-browse during phone or chat interactions. The tool works with all browsers including Explorer, Safari, Chrome and Firefox, as well as all operating systems. The tool is safe and secure with a range of control options such as view only, view and point, or full mouse and keyboard control. It also integrates with the agent desktop to track all support activity.
Key benefits of using Oracle B2C Service
•Oracle B2C Service includes guided workflows, scripting, and assistance.
• The tool helps centralize information from disparate systems such as shipping info, RMA, and billing details.
• The SmartAssistant feature helps generate solutions to questions or issues based on the customer session history or keywords.
• It lets users manage all interactions coming from multiple channels including voice, web, email, chat, co-browse, online communities, and social media.
Starting price
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Oracle B2C Service’s user interface
Oracle B2C Service pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.4
Ease of use
4.2
Customer support
4.4
Reviews sentiment
What do users say about Oracle B2C Service?
Overall it makes categorization of customer cases much cleaner, however alot lot of the features that were supposed to be helpful take too long to load (for instance, the feature to save a procedure or reference for CSR's takes forever to load and is not very user friendly).
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Who uses Oracle B2C Service?
Based on 32 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Oracle B2C Service's key features
Most critical features, based on insights from Oracle B2C Service users:
All Oracle B2C Service features
Features rating:
Oracle B2C Service alternatives
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Oracle B2C Service pricing
Value for money rating:
Starting from
No pricing info
User opinions about Oracle B2C Service price and value
Value for money rating:
To see what individual users think of Oracle B2C Service's price and value, check out the review snippets below.
Dayane C.
Accountant
Baljeet S.
Oracle RightNow Architecture
Oracle B2C Service integrations (8)
Top integrations
Oracle B2C Service support options
Typical customers
Platforms supported
Support options
Training options
Oracle B2C Service FAQs
Oracle B2C Service has the following typical customers:
Large Enterprises, Mid Size Business
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Q. What languages does Oracle B2C Service support?
Oracle B2C Service supports the following languages:
English
Q. Does Oracle B2C Service offer an API?
No, Oracle B2C Service does not have an API available.
Q. What level of support does Oracle B2C Service offer?
Oracle B2C Service offers the following support options:
Email/Help Desk, 24/7 (Live rep)
