Panviva Pricing, Features, Reviews & Comparison of Alternatives

Panviva

Knowledge management solution for businesses

5.0/5 (1 review)

Panviva overview

What is Panviva?

Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control.

The solution comes with an editing tool, which enables subject matter experts to capture, create, edit and modify content for end-users. Panviva helps content developers prepare personalized content based on user roles, specific regions, business units, and application versions. Supervisors can identify changes in policies, products, or processes and send alerts to employees to ensure compliance.

Panviva offers API-based integration, which helps businesses connect chatbots, IVR systems, and FAQs with the content repository and deliver quick customer service. It lets supervisors improve guidance materials by tracking content usage and collecting feedback/comments from clients. Panviva is suitable for businesses in industries such as banking, finance, healthcare, manufacturing, utilities, telecommunications, and more.
panviva.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Panviva screenshot: Panviva content navigationHow Does Panviva Work?Panviva screenshot: Panviva content notificationsPanviva screenshot: Panviva process guidance

Panviva reviews

Excellent
1

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  0.0
  5.0
  5.0
  0.0
Daniel Arnold

Great process management tool, easy to use

Reviewed 2016-12-01
Review Source: Capterra

We just recently brought on this product for our call center and support staff. It's a simple to use step-by-step process guide -- letting our staff quickly learn how to do complex and not-too-often tasks without having to read through a huge manual. Having everything in one database, instead of multiple word docs/pdfs, saves time and frustrations.

Pros
Easy enough that any employee can figure it out, regardless of skill or aptitude.

Cons
Takes a very long time to setup. Not so much a fault of the software, just the nature of the service--we have to write all the process guides and put them into the system.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Panviva pricing

Pricing options
Subscription
View Pricing Plans

Contact Panviva for pricing details

Panviva features

API
Alerts / Escalation
Automatic Notifications
CRM Integration
Knowledge Base Management
Workflow Management

Activity Dashboard (119 other apps)
Chat (206 other apps)
Customizable Branding (124 other apps)
Email Integration (103 other apps)
Instant Messaging (102 other apps)
Monitoring (111 other apps)
Multi-Channel Communication (110 other apps)
Multi-Language (75 other apps)
Real Time Monitoring (77 other apps)
Reporting & Statistics (131 other apps)
Social Media Integration (88 other apps)
Support Ticket Management (80 other apps)
Surveys & Feedback (90 other apps)
Third Party Integration (150 other apps)

Videos and tutorials

Additional information for Panviva

Key features of Panviva

  • Advanced Search
  • Data Management
  • Decision Tree
  • XML / RSS
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