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RapportCMS Logo

Complete Call Center Solution

Table of Contents

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RapportCMS - 2026 Pricing, Features, Reviews & Alternatives

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RapportCMS overview

What is RapportCMS?

RapportCMS is a cloud-based solution that enables contact centers to manage multi-channel transactions, routing, scheduling, data transfers, payroll, and more. Some main features include advanced AI classification, automation and reporting of emails and chat, and analytics.

Key benefits of using RapportCMS

- Support staff available 24x7 and based in Australia
- Omichannel experience
- Diverse telecommunication network with high availability
- Local experienced staff to implement and support through your journey

Starting price

Free

Alternatives

with better value for money

RapportCMS’s user interface

Ease of use rating:

RapportCMS reviews

Overall rating

5.0

/5

2

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

2

0

0

0

0

RapportCMS's key features

Most critical features, based on insights from RapportCMS users:

Call monitoring
Call center management
Call tracking
Alerts/Escalation
Automatic call distribution
Call logging

All RapportCMS features

Features rating:

Activity dashboard
Activity tracking
Agent interface
AI/Machine learning
Alerts/Notifications
API
Auto-Dialer
Automated routing
Automatic transcription
Blended call center
Call disposition
Call list management
Call recording
Call reporting
Call routing
Call scripting
Call tagging
Call transcription
Call transfer
Callback scheduling
Caller id
Campaign management
Categorization/Grouping
Chat/Messaging
Compliance management
Computer telephony integration
Contact database
Contact management
CRM
Customer experience management
Customer Service Analytics
Customer surveys
Customizable reports
Dashboard
Data import/export
Email management
Employee coaching tools
Event triggered actions
Feedback management
Inbound call center
Interaction tracking
IVR
Knowledge base management
KPI monitoring
Live chat
Manual dialer
Monitoring
Multi-Channel communication
Multi-Channel management
Multi-Language
Multiple scoring models
Natural language processing
On-Demand recording
Outbound call center
Performance management
Performance metrics
Predictive analytics
Predictive dialer
Quality assurance
Quality management
Queue management
Real-Time analytics
Real-Time data
Real-Time monitoring
Real-Time reporting
Real-Time updates
Recording
Reporting & statistics
Reporting/Analytics
Sales trend analysis
Search/Filter
Sentiment analysis
SMS messaging
Speech-to-Text analysis
Surveys & feedback
Tagging
Third-Party integrations
Visual analytics
Voice mail
Voice recognition
Workforce management

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RapportCMS pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about RapportCMS price and value

Value for money rating:

RapportCMS integrations (4)

RapportCMS support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
24/7 (Live rep)

Training options

In Person
Live Online
Documentation

RapportCMS FAQs

Q. What type of pricing plans does RapportCMS offer?

RapportCMS has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of RapportCMS?

RapportCMS has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does RapportCMS support?

RapportCMS supports the following languages:
English


Q. Does RapportCMS offer an API?

Yes, RapportCMS has an API available for use.


Q. What other apps does RapportCMS integrate with?

RapportCMS integrates with the following applications:
Salesforce.org Nonprofit Cloud, NetSuite, SugarCRM, Blackbaud CRM


Q. What level of support does RapportCMS offer?

RapportCMS offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)

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