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roommaster
5
72
4
36
3
14
2
5
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Complete Hotel Management Simplified
Table of Contents
Is this product right for your business?
Find out with a
roommaster - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
roommaster overview
What is roommaster?
roommaster, previously known as innQuest, is a comprehensive hotel management platform built specifically for independent hotels, hotel groups, and B&Bs. Our unified ecosystem combines PMS, booking engine, channel manager, revenue optimization, guest communication, and integrated payment processing to eliminate operational silos and streamline workflows.
With hotel operations at its core, roommaster reduces administrative clicks while providing real-time visibility across all aspects of your business. The platform features 100+ marketplace integrations, automated guest communications, dynamic pricing tools, and connections to 300+ OTAs. Our 24/7/365 support team consists of hospitality specialists who understand both technology and real-world hotel operations.
Properties typically experience 30% reduction in administrative workload and 15-30% increase in direct bookings. More than software, roommaster serves as your strategic technology partner for sustainable growth.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Hotel Management
Features
Booking System
Guest Charges
roommaster’s user interface
roommaster pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.1
Ease of use
4.3
Customer support
4.2
Reviews sentiment
What do users say about roommaster?
One aspect I do not enjoy about Roommaster is sometimes the payments do not communicate with our Payment Processing System.
Select to learn more
Who uses roommaster?
Based on 129 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
roommaster's key features
Most critical features, based on insights from roommaster users:
All roommaster features
Features rating:
roommaster alternatives
roommaster
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Per month
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No pricing info
roommaster pricing
Value for money rating:
Starting from
150
Per month
User opinions about roommaster price and value
Value for money rating:
To see what individual users think of roommaster's price and value, check out the review snippets below.
Maxwell P.
General Manager
Barrett D.
Night Audit
roommaster integrations (4)
Integrations rated by users
We looked at 129 user reviews to identify which products are mentioned as roommaster integrations and how users feel about them.
Integration rating: 5.0 (1)
“Payment Processor for credit card payments.”
Sal W.
Director Of Operations
Integration rating: 5.0 (1)
“Critical because it connects sales and marketing teams with guest and group booking data, making follow-ups and CRM tasks much smoother.”
Aaron J.
IT Manager
Integration rating: 5.0 (1)
“It's important to manage the online bookings”
Liondes C.
Owner
Integration rating: 5.0 (1)
“drafting documents, letters and statements.”
Yu N.
Director
Integration rating: 4.0 (1)
“It makes payments fast, secure, and easy within RoomMaster. Also, when running the night audit, batch are automatically closed, which is great for efficiency.”
Chelesa O.
Hotel Manager
Other top integrations
roommaster customer support
What do users say about roommaster customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of roommaster customer support.
A significant portion of users praise roommaster's support team for being responsive, knowledgeable, and consistently helpful.
Frequently reported by users, customer support is friendly, patient, and provides quick follow-up to resolve issues efficiently.
A minority of users mention difficulty reaching support, limited availability, and a decline in service quality after company changes.
Support options
Training options
To see what individual users say about roommaster's customer support, check out the review snippets below.
“The overall experience is very good because the system allow us to make the service exprience as personalized and complex as we want”
Isabel G.
MANAGER
“Yesterday, I was able to call in for support while installing their software onto a new employee’s computer, and the process was smooth and professional—consistent with the support I’ve always experienced.”
Aaron J.
IT Manager
“Support language barrier Can't resolve quickly”
Barbara P.
MANAGER
“Sometimes we would not get the best TECH support based on incomplete information.”
Mary N.
General Manager
