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ServiceMax

We Help You Keep the World Running

Table of Contents

Is this product right for your business?

Find out with a

ServiceMax - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

ServiceMax overview

What is ServiceMax?

It's time to maximize your asset performance and differentiate with service with ServiceMax Asset 360.

In today’s environment, companies across industries have to reimagine how they operate. Requirements for equipment performance have intensified, while customer expectations of service continue to rise. In order to thrive, organizations must advance beyond the standard break-fix model to ensure uptime and customer experience priorities.

Asset 360 delivers complete visibility into install base, service contracts and asset performance to maximize equipment uptime, reduce maintenance costs and adopt outcome-based service models. Natively built of Salesforce Field Service, Asset 360 enables service organizations to:

- Accelerate Time to Value

- Reduce Warranty and Contract Leakage at Scale

- Maximize Contract Attach Rates & Renewals

- Automate Parts, Return & Depot Repair Processes

Starting price

0.01per user /
per month

Alternatives

with better value for money

ServiceMax’s user interface

Ease of use rating:

4.3

(43)

ServiceMax pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(22)

5(20)

What do users say about ServiceMax?

The cost of the software, is not as definitive as it states. While i rate this software in mid-tier, in order to gain optimal benefits from utilizing this program, you will have to pay development fees towards the subscription fees.

Who uses ServiceMax?

Based on 43 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Electrical/Electronic Manufacturing

Medical Devices

Pharmaceuticals

Environmental Services

Others

Use cases

Work Order

Field Service Management

Scheduling

Appointment Scheduling

Service Dispatch

ServiceMax's key features

Most critical features, based on insights from ServiceMax users:

Mobile access

3.3

(4)

All ServiceMax features

Features rating:

4.1

(43)

Access controls/permissions

4.0

(1)

Activity dashboard

(0)

Activity tracking

(0)

Alerts/Notifications

(0)

API

(0)

Appointment management

(0)

Appointment scheduling

(0)

Approval process control

(0)

Automated scheduling

(0)

Availability management

(0)

Billing & invoicing

(0)

Budgeting/Forecasting

(0)

Calendar management

(0)

Calendar/Reminder system

(0)

Calendar sync

(0)

Chat/Messaging

(0)

Checklists

(0)

Client portal

(0)

Collaboration tools

(0)

Compliance management

(0)

Compliance tracking

(0)

Confirmations/Reminders

(0)

Contact database

(0)

Contract/License management

(0)

Contractor management

(0)

Customer database

(0)

Customer history

(0)

Customizable fields

(0)

Customizable forms

(0)

Customizable reports

(0)

Data capture and transfer

(0)

Data import/export

5.0

(1)

Data synchronization

(0)

Dispatch management

(0)

Document management

(0)

Document storage

(0)

Electronic signature

4.0

(1)

Email reminders

(0)

Employee scheduling

(0)

File storage

(0)

GPS

(0)

Group scheduling

(0)

Historical reporting

(0)

Inventory control

(0)

Inventory management

(0)

Inventory tracking

(0)

Invoice management

(0)

Job management

(0)

Job scheduling

(0)

Job tracking

(0)

Knowledge management

(0)

Labor forecasting

(0)

Location tracking

(0)

Maintenance scheduling

(0)

Mobile access

3.3

(4)

Mobile alerts

(0)

Mobile signature capture

(0)

Multi-Location

(0)

Offline access

(0)

Online booking

5.0

(1)

Online time clock

(0)

Payment collection in the field

(0)

Performance management

(0)

Performance metrics

(0)

Preventive maintenance

(0)

Price and cost calculations

(0)

Prioritization

(0)

Productivity analysis

(0)

Quotes/Estimates

2.0

(1)

Real-Time data

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Real-time scheduling

(0)

Real-Time updates

(0)

Recurring appointments

(0)

Reminders

(0)

Reporting/Analytics

(0)

Reporting & statistics

(0)

Resource scheduling

(0)

Route optimization

(0)

Routing

(0)

Scheduling

4.8

(4)

Self service portal

(0)

Service history

5.0

(1)

Skills tracking

(0)

Status tracking

(0)

Task scheduling

(0)

Technician management

(0)

Third-Party integration

(0)

Third-Party integrations

4.0

(1)

Time & attendance

(0)

Time off requests

(0)

Timesheet management

(0)

Time tracking

(0)

Variable workforce

(0)

Warranty tracking

(0)

Workflow management

(0)

Work order creation

4.0

(2)

Work order management

5.0

(1)

ServiceMax alternatives

ServiceMax

4.3

(43)

Starting from

0.01

/user

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.1

Value for Money

3.8

Customer Support

4.1

Fracttal One

4.6

(1.7K)

learn more

Starting from

Free

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.3

Customer Support

4.5

Jobber

4.6

(1.4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.4

Customer Support

4.6

Limble

4.8

(745)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.7

Customer Support

4.9

ServiceMax pricing

Value for money rating:

3.8

(43)

Starting from

0.01

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about ServiceMax price and value

Value for money rating:

3.8

(43)

To see what individual users think of ServiceMax's price and value, check out the review snippets below.

“The cost of the software, is not as definitive as it states. While i rate this software in mid-tier, in order to gain optimal benefits from utilizing this program, you will have to pay development fees towards the subscription fees.”

April L.

Counselor/Assistant Project Director