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Tracker
5
32
4
31
3
3
2
0
1
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer Service and Support Management Software
Table of Contents
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Tracker - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Tracker overview
What is Tracker?
PhaseWare's Customer Service and Support Software is a fully configurable solution designed to streamline your workflows, automate business processes, make full use of a powerful knowledge base, and provide you with the best tools to measure agent performance and efficiency.
Tracker, PhaseWare's flagship customer support product, will improve the productivity and performance of your agents by providing them a single user interface for managing customer information, prioritizing cases, discovering case histories, searching solutions, managing tasks and alerts, escalating cases, and monitoring their overall performance.
Your customers will benefit from the streamlined customer service experience environment that Tracker enables. Giving your customers a more consistent and effective experience will result in increased customer satisfaction, retention, and loyalty.
Overall, your organization will benefit from agent performance and productivity improvements; transparency in reporting on performance metrics and customer trends; as well as greater accountability in each step of the customer support process.
ABOUT US
PhaseWare is a leading provider of customer service and support software applications optimized to deliver a robust and financially viable solution. PhaseWare Tracker enables our clients to better manage their business processes, reduce operational expenses, and significantly increase the effectiveness and quality of their customer service.
Entrepreneurs Randall Nelson and Hoyt Mann founded PhaseWare to address the needs of the historically underserved needs of SMBs. PhaseWare Tracker was built on highly scalable, industry-standard technology, open architecture, built-in APIs for integration with existing systems, and flexible delivery models (cloud or on-site).
The PhaseWare Tracker product suite includes PhaseWare Tracker Desktop, Tracker Beyond, Tracker Mobile, PhaseWare Event Engine, PhaseWare Self-Service Center, SSC Mobile, and Tracker Screen Designer. With these applications, PhaseWare Tracker supports the following solutions:
• Customer service and support
• Complaint management
• Help desk support
• Issue tracking
• Knowledge management
• Customer self-service
• Live Chat
PhaseWare offers powerful, intuitive, and affordable customer service and support solutions that create real competitive advantage for SMBs. The Tracker Suite was created to streamline your efforts to serve, support, retain, and maximize the value of every customer.
Tracker’s user interface
Tracker reviews
Overall rating
4.4
/5
66
Positive reviews
73
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.73/10
5
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3
2
1
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Tracker's key features
Most critical features, based on insights from Tracker users:
All Tracker features
Features rating:
Tracker alternatives
Tracker
Starting from
80
/user
Per month
Supportbench
Starting from
32
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
Tracker pricing
Pricing plans
Pricing details:
Pro
No pricing info
Features included:
- Academy Learning Portal
- Back Office Features
- Complete ATS & CRM
- No Annual Contract
- Unlimited Records
Unlimited
No pricing info
Features included:
- Academy Learning Portal
- Back Office Features
- Collaboration Features
- Complete ATS & CRM
- Marketing & Automation Features
- No Annual Contract
- Unlimited Records
User opinions about Tracker price and value
Value for money rating:
Tracker integrations (3)
Top integrations
Tracker customer support
What do users say about Tracker customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Tracker customer support.
A significant portion of users praise Tracker's customer support for being highly responsive and quick to resolve issues.
Broad user base finds the support team knowledgeable, professional, and helpful with both technical and training needs.
Frequently reported by users, contacting support is easy and leads to efficient, high-quality assistance whenever needed.
Support options
Training options