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Tracker

Customer Service and Support Management Software

(10)

Tracker Reviews

Overall rating

4.4

/5

66

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.42/10

Reviews by rating

Pros and cons

It is good too to keep record of all ticket and take necessary action. It help to create report as per need and dashboard can be customized which is a good feature.
Flexibility to set up to capture the info you need to see and the company is eager to help you get it set up in the manner that is best for you.
Excellent product with superb support and customer service. The reporting was flexible and allowed us to pull out all the metrics that mattered most to us.
If you do not close the program when you disconnect from the net you get lots of error messages.
Once the implementation is complete, you will be charged an hourly rate for any changes that may need to be made in the future.
We are software developers ourselves, so we knew what we wanted. We performed a very exhaustive search that dismissed many other products almost immediately, yet that search took hundreds of hours.
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66 reviews

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