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Customer Service and Support Management Software
(10)
Total
32
182
34
features in common
32
features in common
Zendesk Suite user ratings
Top features
Audit Trail
Customer Complaint Tracking
Voice Mail
Tracker user ratings
Unique features
IT Asset Management
Monitoring
Pricing
Starting from
$55/month
Value for money
What users say about Zendesk Suite's value for money
Categories in common
Total
33
168
34
features in common
33
features in common
Issuetrak user ratings
Top features
Remote Access/Control
Incident Management
Help Desk Management
Tracker user ratings
Unique features
Macros/Templated Responses
Pricing
Starting from
$69/month
Value for money
What users say about Issuetrak's value for money
Categories in common
Total
30
110
34
features in common
30
features in common
Supportbench user ratings
Top features
Email Management
Call Center Management
Access Controls/Permissions
Tracker user ratings
Unique features
Project Management
Recurring Issues
Mobile Access
Pricing
Starting from
$40/month
Value for money
What users say about Supportbench's value for money
Categories in common
Total
29
119
34
features in common
29
features in common
TOPdesk user ratings
Top features
Support Ticket Management
Real Time Notifications
Alerts/Notifications
Tracker user ratings
Unique features
Customer Database
Call Center Management
Appointment Management
Pricing
Starting from
$66/month
Value for money
What users say about TOPdesk's value for money
Categories in common
Total
29
179
34
features in common
29
features in common
LiveAgent user ratings
Top features
Incident Management
Email Templates
Change Management
Tracker user ratings
Unique features
IT Asset Management
Issue Scheduling
Issue Auditing
Pricing
Starting from
$9/month
Value for money
What users say about LiveAgent's value for money
Categories in common
Total
32
160
34
features in common
32
features in common
Zoho Desk user ratings
Top features
Customer History
Workflow Configuration
Appointment Management
Tracker user ratings
Unique features
Issue Auditing
IT Asset Management
Pricing
Starting from
$14/month
Value for money
What users say about Zoho Desk's value for money
Categories in common
Total
24
80
34
features in common
24
features in common
Hiver user ratings
Top features
Mobile Access
Communication Management
SSL Security
Tracker user ratings
Unique features
Issue Auditing
API
Appointment Management
Pricing
Starting from
$15/month
Value for money
What users say about Hiver's value for money
Categories in common
Total
33
109
34
features in common
33
features in common
TeamSupport user ratings
Top features
Full Text Search
Collaboration Tools
Reporting & Statistics
Tracker user ratings
Unique features
Mobile Access
Pricing
Starting from
$49/month
Value for money
What users say about TeamSupport's value for money
Categories in common
Total
24
100
34
features in common
24
features in common
Capacity user ratings
Unique features
Remote Access/Control
Task Management
Intent Recognition
Tracker user ratings
Unique features
Prioritization
Assignment Management
Call Center Management
Pricing
Value for money
What users say about Capacity's value for money
Categories in common
Total
30
77
34
features in common
30
features in common
Cayzu user ratings
Unique features
Access Controls/Permissions
Contact Database
Multi-Language
Tracker user ratings
Unique features
Monitoring
Prioritization
Mobile Access
Pricing
Starting from
$4/month
Value for money
What users say about Cayzu's value for money
Categories in common
Total
33
160
34
features in common
33
features in common
Vivantio user ratings
Top features
Real Time Notifications
Task Management
Remote Access/Control
Tracker user ratings
Unique features
Monitoring
Pricing
Starting from
$59/month
Value for money
What users say about Vivantio's value for money
Categories in common
Total
22
84
34
features in common
22
features in common
Helprace user ratings
Unique features
Email Templates
Widgets
Ratings/Reviews
Tracker user ratings
Unique features
Macros/Templated Responses
Workflow Configuration
Appointment Management
Categories in common
Total
19
96
34
features in common
19
features in common
HelpSpace user ratings
Top features
Knowledge Base Management
Real Time Notifications
Customizable Branding
Tracker user ratings
Unique features
IT Asset Management
Recurring Issues
Appointment Management
Pricing
Starting from
$25/month
Value for money
What users say about HelpSpace's value for money
Categories in common
Total
24
77
34
features in common
24
features in common
InvGate Service Desk user ratings
Top features
Service Level Agreement (SLA) Management
IT Asset Management
Help Desk Management
Tracker user ratings
Unique features
Live Chat
Appointment Management
Assignment Management
Pricing
Starting from
$55
Value for money
What users say about InvGate Service Desk's value for money
Categories in common
Total
26
112
34
features in common
26
features in common
JIRA Service Management user ratings
Top features
Remote Monitoring & Management
Issue Management
Issue Tracking
Tracker user ratings
Unique features
Macros/Templated Responses
Chat/Messaging
Monitoring
Pricing
Starting from
$60/month
Value for money
What users say about JIRA Service Management's value for money
Categories in common
Total
29
423
34
features in common
29
features in common
Bitrix24 user ratings
Top features
Client Database
HR Management
Drag & Drop
Tracker user ratings
Unique features
Macros/Templated Responses
IT Asset Management
Issue Auditing
Pricing
Starting from
$61/month
Value for money
What users say about Bitrix24's value for money
Categories in common
Total
25
171
34
features in common
25
features in common
Intercom user ratings
Top features
Message Personalization
Lead Verification/Validation
Interaction Tracking
Tracker user ratings
Unique features
Monitoring
Document Storage
Project Management
Pricing
Starting from
$39/month
Value for money
What users say about Intercom's value for money
Categories in common
Total
32
127
34
features in common
32
features in common
Freshdesk user ratings
Top features
Feedback Management
Customer Complaint Tracking
Widgets
Tracker user ratings
Unique features
Document Storage
Issue Scheduling
Pricing
Starting from
$15/month
Value for money
What users say about Freshdesk's value for money
Categories in common
Total
23
56
34
features in common
23
features in common
Groove user ratings
Top features
Reporting/Analytics
Knowledge Base Management
Interaction Tracking
Tracker user ratings
Unique features
Mobile Access
Appointment Management
Task Management
Pricing
Starting from
$50/month
Value for money
What users say about Groove's value for money
Categories in common
Total
25
99
34
features in common
25
features in common
UseResponse user ratings
Top features
Knowledge Base Management
Customizable Branding
Workflow Configuration
Tracker user ratings
Unique features
Mobile Access
Dashboard
Monitoring
Pricing
Starting from
$199/month
Value for money
What users say about UseResponse's value for money
Categories in common
Total
24
82
34
features in common
24
features in common
Helpshift user ratings
Top features
Third Party Integrations
Surveys & Feedback
Support Ticket Management
Tracker user ratings
Unique features
Monitoring
Appointment Management
Assignment Management
Pricing