Tracker Alternatives &amp; Competitors

(3.8K)

Top features

Audit Trail
5.0
Customer Complaint Tracking
5.0
Voice Mail
5.0

Tracker user ratings

Functionality

Unique features

IT Asset Management
N/A
Monitoring
N/A

Pricing

Starting from

$55/month

Value for money

4.2

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

33

168

34

features in common

33

features in common

Issuetrak user ratings

Functionality

(185)

Top features

Remote Access/Control
5.0
Incident Management
5.0
Help Desk Management
5.0

Tracker user ratings

Functionality

Unique features

Macros/Templated Responses
N/A

Pricing

Starting from

$69/month

Value for money

4.6

0.4

4.2

What users say about Issuetrak's value for money

What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.

AR

Verified reviewer

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Alexis T.

Categories in common

Features

Total

30

110

34

features in common

30

features in common

Supportbench user ratings

Functionality

4.7

(87)

Top features

Email Management
5.0
Call Center Management
5.0
Access Controls/Permissions
5.0

Tracker user ratings

Functionality

Unique features

Project Management
N/A
Recurring Issues
N/A
Mobile Access
N/A

Pricing

Starting from

$40/month

Value for money

4.9

0.7

4.2

What users say about Supportbench's value for money

Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.

KR

Kim R.

The notes have been a huge help in keeping track of the situations on each ticket, and it does this better than other software, in my opinion.

AR

Verified reviewer

Categories in common

Features

Total

29

119

34

features in common

29

features in common

TOPdesk user ratings

Functionality

(56)

Top features

Support Ticket Management
5.0
Real Time Notifications
5.0
Alerts/Notifications
5.0

Tracker user ratings

Functionality

Unique features

Customer Database
N/A
Call Center Management
N/A
Appointment Management
N/A

Pricing

Starting from

$66/month

Value for money

4.4

0.2

4.2

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.

RB

Robert B.

The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

GC

Graeme C.

Categories in common

Features

Total

29

179

34

features in common

29

features in common

LiveAgent user ratings

Functionality

4.6

(1.5K)

Top features

Incident Management
5.0
Email Templates
5.0
Change Management
5.0

Tracker user ratings

Functionality

Unique features

IT Asset Management
N/A
Issue Scheduling
N/A
Issue Auditing
N/A

Pricing

Starting from

$9/month

Value for money

4.7

0.5

4.2

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

32

160

34

features in common

32

features in common

Zoho Desk user ratings

Functionality

(2.1K)

Top features

Customer History
5.0
Workflow Configuration
5.0
Appointment Management
5.0

Tracker user ratings

Functionality

Unique features

Issue Auditing
N/A
IT Asset Management
N/A

Pricing

Starting from

$14/month

Value for money

4.5

0.3

4.2

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

24

80

34

features in common

24

features in common

Hiver user ratings

Functionality

(117)

Top features

Mobile Access
5.0
Communication Management
5.0
SSL Security
5.0

Tracker user ratings

Functionality

Unique features

Issue Auditing
N/A
API
N/A
Appointment Management
N/A

Pricing

Starting from

$15/month

Value for money

4.5

0.3

4.2

What users say about Hiver's value for money

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.

AW

Amanda W.

I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.

pp

priyanka p.

Categories in common

Features

Total

33

109

34

features in common

33

features in common

TeamSupport user ratings

Functionality

4.3

(844)

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Tracker user ratings

Functionality

Unique features

Mobile Access
N/A

Pricing

Starting from

$49/month

Value for money

4.4

0.2

4.2

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Categories in common

Features

Total

24

100

34

features in common

24

features in common

Capacity user ratings

Functionality

(14)

Unique features

Remote Access/Control
5.0
Task Management
4.0
Intent Recognition
N/A

Tracker user ratings

Functionality

Unique features

Prioritization
N/A
Assignment Management
N/A
Call Center Management
N/A

Pricing

Value for money

4.2

What users say about Capacity's value for money

I was impressed with how easy it was to integrate the software with our existing website. The Capacity team is very helpful.

BH

Brett H.

Our overall experience has been great. Great team to work with and they really helped set us up or configure our platform with any updates.

AH

Alyssa H.

Categories in common

Features

Total

30

77

34

features in common

30

features in common

Cayzu user ratings

Functionality

5.0

(31)

Unique features

Access Controls/Permissions
Contact Database
Multi-Language

Tracker user ratings

Functionality

Unique features

Monitoring
Prioritization
Mobile Access

Pricing

Starting from

$4/month

Value for money

4.9

0.7

4.2

What users say about Cayzu's value for money

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.

AC

Angie C.

Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.

PR

Pete R.

Categories in common

Features

Total

33

160

34

features in common

33

features in common

Vivantio user ratings

Functionality

4.2

(177)

Top features

Real Time Notifications
5.0
Task Management
5.0
Remote Access/Control
5.0

Tracker user ratings

Functionality

Unique features

Monitoring
N/A

Pricing

Starting from

$59/month

Value for money

4.3

0.1

4.2

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

Categories in common

Features

Total

22

84

34

features in common

22

features in common

Helprace user ratings

Functionality

3.8

(7)

Unique features

Email Templates
Widgets
Ratings/Reviews

Tracker user ratings

Functionality

Unique features

Macros/Templated Responses
Workflow Configuration
Appointment Management

Categories in common

Features

Total

19

96

34

features in common

19

features in common

HelpSpace user ratings

Functionality

(28)

Top features

Knowledge Base Management
5.0
Real Time Notifications
5.0
Customizable Branding
5.0

Tracker user ratings

Functionality

Unique features

IT Asset Management
N/A
Recurring Issues
N/A
Appointment Management
N/A

Pricing

Starting from

$25/month

Value for money

5.0

0.8

4.2

What users say about HelpSpace's value for money

Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier.

Max W.

The widget is easy to customise. For me this solution is so easy and powerfull that i is now my favourite solution to offer support to my clients.

Eric B.

Categories in common

Features

Total

24

77

34

features in common

24

features in common

InvGate Service Desk user ratings

Functionality

(109)

Top features

Service Level Agreement (SLA) Management
5.0
IT Asset Management
5.0
Help Desk Management
5.0

Tracker user ratings

Functionality

Unique features

Live Chat
N/A
Appointment Management
N/A
Assignment Management
N/A

Pricing

Starting from

$55

Value for money

4.5

0.3

4.2

What users say about InvGate Service Desk's value for money

Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.

FA

Fernanda A.

I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.

MC

Malcom C.

Categories in common

Features

Total

26

112

34

features in common

26

features in common

JIRA Service Management user ratings

Functionality

(625)

Top features

Remote Monitoring & Management
5.0
Issue Management
5.0
Issue Tracking
5.0

Tracker user ratings

Functionality

Unique features

Macros/Templated Responses
N/A
Chat/Messaging
N/A
Monitoring
N/A

Pricing

Starting from

$60/month

Value for money

4.3

0.1

4.2

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Categories in common

Features

Total

29

423

34

features in common

29

features in common

Bitrix24 user ratings

Functionality

4.2

(796)

Top features

Client Database
5.0
HR Management
5.0
Drag & Drop
5.0

Tracker user ratings

Functionality

Unique features

Macros/Templated Responses
N/A
IT Asset Management
N/A
Issue Auditing
N/A

Pricing

Starting from

$61/month

Value for money

4.2

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Categories in common

Features

Total

25

171

34

features in common

25

features in common

Intercom user ratings

Functionality

(1K)

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

Tracker user ratings

Functionality

Unique features

Monitoring
N/A
Document Storage
N/A
Project Management
N/A

Pricing

Starting from

$39/month

Value for money

4.0

0.2

4.2

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.

Aleksandr S.

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

Anna K.

Categories in common

Features

Total

32

127

34

features in common

32

features in common

Freshdesk user ratings

Functionality

4.3

(3.2K)

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Widgets
5.0

Tracker user ratings

Functionality

Unique features

Document Storage
N/A
Issue Scheduling
N/A

Pricing

Starting from

$15/month

Value for money

4.4

0.2

4.2

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Verified reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

12

59

34

features in common

12

features in common

USU Knowledge Management user ratings

Functionality

4.6

(18)

Top features

Full Text Search
5.0
Content Management
5.0
Document Management
5.0

Tracker user ratings

Functionality

Unique features

Email Management
N/A
Project Management
N/A
Appointment Management
N/A

Categories in common

Features

Total

23

56

34

features in common

23

features in common

Groove user ratings

Functionality

4.0

Top features

Reporting/Analytics
5.0
Knowledge Base Management
5.0
Interaction Tracking
5.0

Tracker user ratings

Functionality

Unique features

Mobile Access
N/A
Appointment Management
N/A
Task Management
N/A

Pricing

Starting from

$50/month

Value for money

4.4

0.2

4.2

What users say about Groove's value for money

We manage a few completely different projects so its great that they are all supported under the same account.

MM

Mark M.

Groove's own customer support is also extremely friendly and responsive, and they're great at keeping you updated. I especially enjoy reading the articles from their blog.

LL

Ling Ling L.

Categories in common

Features

Total

25

99

34

features in common

25

features in common

UseResponse user ratings

Functionality

(36)

Top features

Knowledge Base Management
5.0
Customizable Branding
5.0
Workflow Configuration
5.0

Tracker user ratings

Functionality

Unique features

Mobile Access
N/A
Dashboard
N/A
Monitoring
N/A

Pricing

Starting from

$199/month

Value for money

4.6

0.4

4.2

What users say about UseResponse's value for money

Useresponse charged us to get the articles back (which is bad enough), but then we found none of the images were brought back.

AR

Verified reviewer

My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help.

Pedro B.

Categories in common

Features

Total

24

82

34

features in common

24

features in common

Helpshift user ratings

Functionality

3.8

(29)

Top features

Third Party Integrations
5.0
Surveys & Feedback
5.0
Support Ticket Management
5.0

Tracker user ratings

Functionality