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Tracker

4.4
(66)

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Customer Service and Support Management Software

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Features

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Alternatives

Integrations

Tracker Alternatives

How do Tracker alternatives compare?

Zendesk and Parature stand out as its top competitors based on similarity, popularity and user reviews. When comparing Tracker to its top 100 alternatives, Voiso has the highest rating, with Halp as the runner-up, and Tracker ranking 64th place. Salesforce Sales Cloud has the most reviews with a total of 15,540, while Tracker has 66. Users say Voiso tops the list for value for money followed by AuditFindings, while Tracker comes in 69th. Users also say Voiso and AuditFindings are the easiest to use, while Tracker takes 65th place.

How do I choose the best Tracker alternative?

Browse our list of competitors to find the tool that's right for your team and workflow. Filter apps by features, pricing, ratings, integrations, devices and more. Read verified reviews and discover what other people in your industry are using. Compare apps side by side to find the best match for your business.

What are the top 5 alternatives to Tracker?

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Features

Pricing model

Devices supported

User rating

Organization types

Geographies served

Integrated with

Industry

Company size

Top 100 alternatives

Zendesk

4.4
(2,518)

Service-first CRM company that builds support & sales tools

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Pricing

Starting from

$19/month

Value for money

4.1

0.1

4.2

What users say about Zendesk's value for money

Read all reviews

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Total

6

98

8

features in common

6

features in common

Zendesk's unique features

  • Widgets

  • Feedback Management

  • A/B Testing

  • Role Management

Tracker's unique features

  • Case Management

  • Performance Management

Parature

3.6
(11)

Customer service software from Microsoft

learn moreCompare

Pricing

Value for money

3.5

0.7

4.2

What users say about Parature's value for money

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This product was designed to provide a high ROI and it will reduced support costs as we have seen.

TK

Tim K.

An inexpensive solution that doesn't do what you need is of limited value.

RW

Rusty W.

Total

3

18

8

features in common

3

features in common

Parature's unique features

  • Feedback Collection

  • Real Time Updates

  • Multi-Channel Communication

  • Mobile Integration

Tracker's unique features

  • Monitoring

  • API

  • Alerts / Escalation

  • Performance Management

Help Scout

4.7
(164)

Web-based help desk designed for better customer experience

learn moreCompare

Pricing

Starting from

$10/month

Value for money

4.6

0.4

4.2

What users say about Help Scout's value for money

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It was a great experience, definitely worth the investment since it allowed us to measure and create KPIs for the satisfaction of our internal service.

AR

Anonymous Reviewer

A fantastic, low cost chat tool, with email connection AND ability to provide support documentation.

DD

Daniel D.

Total

4

62

8

features in common

4

features in common

Help Scout's unique features

  • Automatic Lead Distribution

  • CRM Integration

  • Feedback Management

  • Real Time Updates

Tracker's unique features

  • Monitoring

  • Self Service Portal

  • Case Management

  • Alerts / Escalation

InvGate Service Desk

4.6
(71)

IT service desk software

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Pricing

Value for money

4.5

0.3

4.2

What users say about InvGate Service Desk's value for money

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We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.

FA

Fernanda A.

It is worth investing in an application of these characteristics.

AR

Anonymous Reviewer

Total

4

66

8

features in common

4

features in common

InvGate Service Desk's unique features

  • Active Directory Integration

  • Budget Control

  • Email Notifications

  • Workflow Management

Tracker's unique features

  • Chat

  • Performance Management

  • Case Management

  • Alerts / Escalation

Vision Helpdesk

4.6
(28)

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

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Pricing

Starting from

$8/month

Value for money

4.4

0.2

4.2

What users say about Vision Helpdesk's value for money

Read all reviews

After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost.

RD

Ryan D.

Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.

M

Max

Total

5

59

8

features in common

5

features in common

Vision Helpdesk's unique features

  • Social Media Integration

  • Accounting Management

  • Change Management

  • Help Desk Integration

Tracker's unique features

  • Performance Management

  • Case Management

  • Monitoring

Zoho Desk

4.5
(1,640)

Cloud-based help desk platform

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Pricing

Starting from

$12/month

Value for money

4.5

0.3

4.2

What users say about Zoho Desk's value for money

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Zoho Desk is a great help desk software - nice feature set at a good price.

Thiagarajan R.

Excellent value for money, great with customer support tracking, automation, control and KPIs and evaluation.

María Fernanda C.

Total

7

95

8

features in common

7

features in common

Zoho Desk's unique features

  • Role Management

  • Issue Management

  • Access Control

  • SMS Integration

Tracker's unique feature

  • Case Management

Freshdesk

4.5
(2,227)

Online helpdesk system and customer service software

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Pricing

Starting from

$19/month

Value for money

4.4

0.2

4.2

What users say about Freshdesk's value for money

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After searching for a while, I found Freshdesk, which was by far the best option with the best price. It's automated response system was one of my favorite features.

BM

Brian M.

Impressive, robust, reliable and very economical customer care managements software.

FG

Frederick G.

Total

5

76

8

features in common

5

features in common

Freshdesk's unique features

  • Project Time Tracking

  • Absence Management

  • Customizable Reporting

  • Multiple User Accounts

Tracker's unique features

  • Performance Management

  • Alerts / Escalation

  • Case Management

HappyFox

4.6
(82)

Helpdesk, customer support software

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Pricing

Starting from

$29/month

Value for money

4.5

0.3

4.2

What users say about HappyFox's value for money

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Outstanding Help desk software at an attractive price.

JB

Julian B.

HappyFox offers a great service for its price.

AR

Anonymous Reviewer

Total

1

50

8

features in common

1

features in common

HappyFox's unique features

  • Email Integration

  • Summary Reports

  • Status Tracking

  • Authentication

Tracker's unique features

  • Self Service Portal

  • Chat

  • Alerts / Escalation

  • Case Management

Bitrix24

4.0
(448)

100% free CRM, collaboration and communication tool suite

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Pricing

Starting from

$24/month

Value for money

4.2
4.2

What users say about Bitrix24's value for money

Read all reviews

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Total

2

90

8

features in common

2

features in common

Bitrix24's unique features

  • Gantt Charts

  • Role Management

  • Gamification

  • Role-Based Permissions

Tracker's unique features

  • Monitoring

  • Alerts / Escalation

  • Case Management

  • Prioritizing

Kayako

4.0
(156)

Unified customer service platform

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Pricing

Starting from

$15/month

Value for money

3.8

0.4

4.2

What users say about Kayako's value for money

Read all reviews

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.

AR

Anonymous Reviewer

Total

3

64

8

features in common

3

features in common

Kayako's unique features

  • Escalation Management

  • Workflow Management

  • Productivity Reporting

  • Permission Management

Tracker's unique features

  • Performance Management

  • Case Management

  • Alerts / Escalation

  • Prioritizing

SolarWinds Service Desk

4.6
(514)

IT Service Desk & Asset Management Software

visit websiteCompare

Pricing

Starting from

$19/month

Value for money

4.5

0.3

4.2

What users say about SolarWinds Service Desk's value for money

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However, I still believe that, for a small shop, this product offers the best value for the price and is a great entry-level solution.

AR

Anonymous Reviewer

SUPER easy to use and configure. Being web-based we didn't need to invest in additional hardware resources to host it ourselves and maintenance is no longer a concern.

Erich B.

Total

3

74

8

features in common

3

features in common

SolarWinds Service Desk's unique features

  • Contract Management

  • Geographic Maps

  • Tagging

  • Event Triggered Actions

Tracker's unique features

  • Chat

  • Case Management

  • Alerts / Escalation

  • Performance Management

Jira Service Management

4.4
(262)

The only ITSM solution built on the Jira platform

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Pricing

Starting from

$20/month

Value for money

4.2
4.2

What users say about Jira Service Management's value for money

Read all reviews

Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.

AR

Anonymous Reviewer

A great product at a reasonable price point. This review is for the Cloud version.).

SB

Seth B.

Total

4

54

8

features in common

4

features in common

Jira Service Management's unique features

  • Administrative Reporting

  • Client Portal

  • Data Import/Export

  • Support Ticket Tracking

Tracker's unique features

  • Monitoring

  • Performance Management

  • Chat

  • Case Management

HelpDesk

4.6
(19)

Ticketing software for effortless customer support

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Features

Total

4

43

8

features in common

4

features in common

HelpDesk's unique features

  • Activity Dashboard

  • Customer History

  • Knowledge Base Management

  • Collaboration Tools

Tracker's unique features

  • Prioritizing

  • Self Service Portal

  • Performance Management

  • Case Management

BOSS Solutions Suite

4.6
(93)

BOSS Solutions a FrontRunner in Help Desk Software

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Pricing

Starting from

$19/month

Value for money

4.7

0.5

4.2

What users say about BOSS Solutions Suite's value for money

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Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.

JB

Jeff B.

Cost friendly and efficient application for helpdesk and asset management.

AR

Anonymous Reviewer

Total

3

64

8

features in common

3

features in common

BOSS Solutions Suite's unique features

  • Disposal Management

  • Widgets

  • Remote Access

  • Purchase Order Management

Tracker's unique features

  • Monitoring

  • Chat

  • Case Management

  • Performance Management

Canfigure

4.8
(12)

Modular ITSM and ITAM solution based on ITIL principles

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Features

Total

3

26

8

features in common

3

features in common

Canfigure's unique features

  • Support Ticket Management

  • Event Calendar

  • Email Notifications

  • Configurable Workflow

Tracker's unique features

  • Chat

  • Case Management

  • Alerts / Escalation

  • Monitoring

VIZOR ServiceDesk & IT Assets

4.0
(1)

ITIL Certified IT Service and Asset Management Solution

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Features

Total

3

60

8

features in common

3

features in common

VIZOR ServiceDesk & IT Assets' unique features

  • Custom Forms

  • Real Time Notifications

  • Location Tracking

  • Activity Dashboard

Tracker's unique features

  • Chat

  • Case Management

  • Alerts / Escalation

  • Performance Management

ChangeGear Service Desk

4.0
(50)

Cloud based solution to track & control IT services

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Pricing

Value for money

4.0

0.2

4.2

What users say about ChangeGear Service Desk's value for money

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Cost is very reasonable. It's is the most important determining factor to why we recommend ChangeGrear to our organization.

LN

Laetitia N.

The software is also easy to maintain. It's pretty much set it and forget it other than licensing changes each year.

AR

Anonymous Reviewer

Total

3

39

8

features in common

3

features in common

ChangeGear Service Desk's unique features

  • Problem Management

  • Activity Tracking

  • Task Management

  • Activity Dashboard

Tracker's unique features

  • Chat

  • Case Management

  • Alerts / Escalation

  • Monitoring

atSpoke

4.7
(34)

Reduce Internal Repetitive Requests

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Features

Total

1

22

8

features in common

1

features in common

atSpoke's unique features

  • Email Integration

  • Email Alerts

  • Automatic Notifications

  • Guided Problem Solving

Tracker's unique features

  • Self Service Portal

  • Case Management

  • Alerts / Escalation

  • API

Freshservice

4.5
(386)

A complete IT service management (ITSM) tool for business

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Pricing

Starting from

$19/month

Value for money

4.5

0.3

4.2

What users say about Freshservice's value for money

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For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.

AK

Abhinav K.

M still within a trial period, but have been extremely impressed with the software. Working in a non profit pricing is always an issue and the only real concern with the software.

AR

Anonymous Reviewer

Total

6

80

8

features in common

6

features in common

Freshservice's unique features

  • Multi-Channel Management

  • Access Control

  • Data Visualization

  • @mentions

Tracker's unique features

  • Case Management

  • Performance Management

Vivantio

4.3
(160)

Flexible Software. Focused Service.

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Pricing

Starting from

$48/month

Value for money

4.2
4.2

What users say about Vivantio's value for money

Read all reviews

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

JH

Jonathon H.

Good value for money ITSM Tool for ITIL based Service Desks.

JH

Jonathon H.

Total

3

64

8

features in common

3

features in common

Vivantio's unique features

  • Distribution Management

  • Workflow Management

  • Online Catalog

  • Multi-Location

Tracker's unique features

  • Performance Management

  • Monitoring

  • Case Management

  • Prioritizing

HelpOnClick

4.6
(10)

Live Chat Software and Virtual agent for SMBs

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Features

Total

2

22

8

features in common

2

features in common

HelpOnClick's unique features

  • Email Integration

  • Customizable Branding

  • Chat Transcript

  • File Transfer

Tracker's unique features

  • Monitoring

  • Alerts / Escalation

  • Case Management

  • Prioritizing

elevio

4.6
(27)

Self-service support & customer education platform

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Pricing

Starting from

$79/month

Value for money

4.6

0.4

4.2

What users say about elevio's value for money

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I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

SC

Sam C.

Easy to implement and saves so much time and money on coding this functionality.

SC

Sam C.

Total

3

48

8

features in common

3

features in common

elevio's unique features

  • HIPAA Compliance

  • Web Analytics

  • URL Customization

  • Activity Dashboard

Tracker's unique features

  • Monitoring

  • Case Management

  • Alerts / Escalation

  • Performance Management

Gorgias

4.6
(19)

Help desk and customer service solution

visit websiteCompare

Features

Total

4

36

8

features in common

4

features in common

Gorgias' unique features

  • Activity Dashboard

  • Customer Activity Reporting

  • Project Notes

  • Tagging

Tracker's unique features

  • Prioritizing

  • Self Service Portal

  • Monitoring

  • Case Management

Voiso

5.0
(1)

Call center software for outbound sales & BPO teams

visit websiteCompare

Features

Total

3

40

8

features in common

3

features in common

Voiso's unique features

  • Drag & Drop Interface

  • Analytics

  • Reporting & Statistics

  • Activity Dashboard

Tracker's unique features

  • Monitoring

  • Chat

  • Case Management

  • Performance Management

SolarWinds Take Control

4.3
(15)

Collaborative remote access solution

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Pricing

Starting from

$19/month

Value for money

4.2
4.2

What users say about SolarWinds Take Control's value for money

Read all reviews

The price is also good, much better than Logmein or screenconnect.

GM

Gonçalo M.

Quality service at a great price for small businesses.

Tyler F.

Total

2

15

8

features in common

2

features in common

SolarWinds Take Control's unique features

  • Request Assignment

  • Remote Access

  • Productivity Reporting

  • Customizable Branding

Tracker's unique features

  • Monitoring

  • Alerts / Escalation

  • Case Management

  • Prioritizing

Capacity

4.5
(11)

Artificial Intelligence-based knowledge management solution

visit websiteCompare

Features

Total

3

24

8

features in common

3

features in common

Capacity's unique features

  • Duplicate Detection

  • Drag & Drop Interface

  • Activity Dashboard

  • Full Text Search

Tracker's unique features

  • Monitoring

  • Chat

  • Case Management

  • Performance Management

ThinkOwl

(0)

Customer service powered by AI

visit websiteCompare

Features

Total

5

26

8

features in common

5

features in common

ThinkOwl's unique features

  • Inbox Management

  • Action Management

  • Document Management

  • Document Storage

Tracker's unique features

  • Prioritizing

  • Monitoring

  • Performance Management

HaloPSA

4.8
(15)

HaloPSA brings everything an MSP needs into one location.

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Pricing

Starting from

£29/month

Value for money

4.5

0.3

4.2

What users say about HaloPSA's value for money

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Great service desk, great price and a super team. What more could you want.

SC

Shane C.

You could implement the system yourself but we wanted to ensure we got it 100% right so we paid for consultancy and it was worth every penny.

SB

Stuart B.

Total

6

104

8

features in common

6

features in common

HaloPSA's unique features

  • Support Ticket Tracking

  • Email Distribution

  • Access Control

  • Queue Manager

Tracker's unique features

  • Case Management

  • Performance Management

User.com

4.7
(29)

The engine of growth. An all in one solution for user data.

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Pricing

Starting from

$49/month

Value for money

4.6

0.4

4.2

What users say about User.com's value for money

Read all reviews

I was surprised about how well it worked and what's more important, they offered a great price.

ER

Evelyn R.

All the features you need for a friendly price for a startup.

GH

Gerald H.

Total

2

99

8

features in common

2

features in common

User.com's unique features

  • Drag & Drop Interface

  • Multi-Company

  • Data Import/Export

  • Website Integration

Tracker's unique features

  • Monitoring

  • Alerts / Escalation

  • Case Management

  • Prioritizing

Yonyx

4.8
(104)

Decision tree driven Interactive guides for customer service

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Features

Total

1

10

8

features in common

1

features in common

Yonyx's unique features

  • Training Management

  • Help Desk Management

  • Call Center Management

  • Knowledge Base Management

Tracker's unique features

  • Self Service Portal

  • Chat

  • Alerts / Escalation

  • Case Management

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