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Customer Service and Support Management Software

4.42/5 (65 reviews)

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Alternatives to Tracker

Explore a recommended list of Tracker alternatives for your business in 2020. Compare alternatives to Tracker side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.

Zendesk 2374
Cloud-based Help Desk & Customer Support Platform
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What users mention about ZendeskSee all reviews
Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history.
The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets.
I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.

Help Scout 155
Web-based help desk designed for better customer experience
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What users mention about Help ScoutSee all reviews
Besides some of the android app glitches that are more annoying than crisis creating I am still hard pressed to find many cons about using HS this past 2 years.
The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies.
Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.

Parature 11
Customer service software from Microsoft
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HelpDesk 6
Ticketing software for effortless customer support
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HappyFox 78
Helpdesk, customer support software
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What users mention about HappyFoxSee all reviews
We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem.
Great response from the sales team. Beyond that, it has not been a great experience.
It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.

Vision Helpdesk 27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
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What users mention about Vision HelpdeskSee all reviews
Thank you Vision Helpdesk team for the great product and outstanding customer support experience.
The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.
Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.

Wix Answers 19
The only unified customer support solution.
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What users mention about Wix AnswersSee all reviews
This product has allowed me to share information with co-workers and customers in an easy way. One great thing I love about this product is that it is absolutly free.
I love using this site because the features are amazing. I can create an amazing website in hours without having any issues.
I built a very attractive and functional website without any major issues and support has been great.

Cayzu 31
Cloud Based Ticket Management & Help Desk Software
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What users mention about CayzuSee all reviews
I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.
I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business.
Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.

Jira Service Desk 253
Simple service desk built on Jira
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What users mention about Jira Service DeskSee all reviews
When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.

Bitrix24 419
100% free CRM, collaboration and communication tool suite
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What users mention about Bitrix24See all reviews
I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.

Freshdesk 2179
Online helpdesk system and customer service software
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What users mention about FreshdeskSee all reviews
We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly.
Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved.
My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.

HarmonyPSA 18
The next generation of professional services automation.
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What users mention about HarmonyPSASee all reviews
The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.
Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.
I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.

InvGate Service Desk 71
IT service desk software
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What users mention about InvGate Service DeskSee all reviews
I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Product is easy to understand and looks great – mobile view is best in class.
Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.

SolarWinds Service Desk 498
IT Service Desk & Asset Management Software
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What users mention about SolarWinds Service DeskSee all reviews
We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW.
While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs.
I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users.

elevio 26
Self-service support & customer education platform
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What users mention about elevioSee all reviews
For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.
This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool.
The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.

ThinkOwl 2
AI-based customer service management solution
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Yonyx 95
Decision tree driven Interactive guides for customer service
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What users mention about YonyxSee all reviews
It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.
Yonyx has been very useful in increasing productivity and quality in an IT solutions environment. Yonyx is relatively simple from a user perspective.
I like that it is easy to navigate and gives you the ability to create different pathways for your script.

HubSpot Service Hub 109
Cloud-based customer service solution for firms of all sizes
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What users mention about HubSpot Service HubSee all reviews
There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive.
It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive.
Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.

ngDesk 11
Ticket management for customer service and support teams
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Capacity 11
Artificial Intelligence-based knowledge management solution
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Dixa 17
The Customer Friendship Platform
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Voiso
Call center software for outbound sales & BPO teams
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Supportbench 17
All-in-one technical & customer support ticketing system
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What users mention about SupportbenchSee all reviews
Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results.
It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process.
When working with the Supportbench team it is a partnership, we are all working together to get the best for our customers and teams.

Genesys Cloud 99
Mobile optimized cloud call center with multichannel routing
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What users mention about Genesys CloudSee all reviews
It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls.
Genesys is a great company that cares about the opinions of their customers.
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.

SolarWinds Take Control 14
Collaborative remote access solution
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ProProfs Help Desk 5
Help desk and ticketing solution for customer service
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HelpOnClick Live Chat Software 10
Live Chat Software and Virtual agent for SMBs
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Salesforce Essentials 98
CRM for small business
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What users mention about Salesforce EssentialsSee all reviews
I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it.
Efficient, easy to use and implement, they offer great customer service, and have done a fabulous job of implementing feedback. It is the ideal start-up customer service & social media solution.
They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.

NICE inContact 328
Cloud Contact Center Software
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What users mention about NICE inContactSee all reviews
I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up.
Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging.
Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.

LiveHelpNow 70
Help desk and live chat solution for customer service
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What users mention about LiveHelpNowSee all reviews
Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever.
Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price.
The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.

ConnectWise Control 1625
Remote meeting platform for resolving customers' queries
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What users mention about ConnectWise ControlSee all reviews
In my nearly forty years in IT, remote management software in the form of ConnectWise has been a miracle. Thank you, and keep your own tech support folks happy, they are worth it.
We just switched to another system and we marvel at how easy ANY other RMM out there is compared to ConnectWise. We are all so happy to no longer have to work with this product.
They are continuously looking at ways to improve this product and have been a long time fan of the ability to host yourself OR use a hosted solution.

Front 156
Email management software and shared inbox for teams
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What users mention about FrontSee all reviews
Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software.
This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view.
Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.

Salesforce Service Cloud 445
Customer Service & Field Service Management Solutions
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What users mention about Salesforce Service CloudSee all reviews
Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol.
I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.
It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.

LiveChat 1032
Premium Customer Service Software for Live Chat & Help Desk
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What users mention about LiveChatSee all reviews
This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.

LiveAgent 923
Great customer service starts with better help desk software
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What users mention about LiveAgentSee all reviews
Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting.
I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service.
The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.

Agile CRM 389
Sales and marketing CRM for growing businesses
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What users mention about Agile CRMSee all reviews
It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow.
I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation.
Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.

Halo Service Desk 7
Help desk management solution
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ChangeGear Service Desk 49
Cloud based solution to track & control IT services
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What users mention about ChangeGear Service DeskSee all reviews
Reporting was horrible, any customization was impossible, the support from the company was horrific, slow to respond, promised everything, never delivered even when we offered to pay for things.
If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product.
We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.

IncidentMonitor 6
Service desk software with self-service web portal support
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Canfigure 12
Modular ITSM and ITAM solution based on ITIL principles
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What users mention about CanfigureSee all reviews
With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.
Chris has been more than supportive and quick to respond, which I appreciate.
SupaDESK is great if you understand the importance of Service Delivery.

VIZOR HelpDesk & Assets 1
ITIL Certified IT Service and Asset Management Solution
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Alloy Navigator 40
Award winning IT Asset Mgmt and Service Mgmt platform
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What users mention about Alloy NavigatorSee all reviews
The ease of use, ability to customize the software to our needs and the fantastic support we receive.
I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians.
We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.

Vivantio 160
Flexible Software. Focused Service.
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What users mention about VivantioSee all reviews
For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA.
It also is a great tool for workflow and asset management. We have been able to assign incident tickets effortlessly to other members of the team.
Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received.

Freshservice 368
A complete IT service management (ITSM) tool for business
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What users mention about FreshserviceSee all reviews
I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.

BOSS Solutions Suite 91
BOSS Solutions a FrontRunner in Help Desk Software
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What users mention about BOSS Solutions SuiteSee all reviews
BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.
Flexible and very user friendly. We have utilized this module of the system now for over 2 years and we find it one of the best Asset Tracking systems attached to our helpdesk application.
Boss Support Central hass really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before.

Acquire 18
Multi-channel Customer Communication Platform
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Sparkcentral 14
Customer service platform for asynchronous messaging
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HappyFox Chat 15
Premium live chat software
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Aceyus 3
Employee & client experience management for contact centers
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RenewityRMA 10
Returns management and product service tracking solution
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BOTNATION AI
Artificial intelligence (AI)-based chatbot creation platform
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Fenero 24
Revolutionary blockchain-powered contact center software
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What users mention about FeneroSee all reviews
More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application.
Affordable solution but needs to work on its software for better reliability and performance.
Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.

Smartsupp Live Chat 216
Smartsupp is Free Live Chat with visitor recording
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What users mention about Smartsupp Live ChatSee all reviews
While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation.
We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support.
Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.

Bold360 25
AI-powered customer engagement platform
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inSided 7
Leading Community Platform for Customer Success & Support
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Bookafy 129
Free online appointment booking software
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What users mention about BookafySee all reviews
The software itself is so user friendly and the customer service is always fast, friendly and reliable. I needed a little help getting all set up, but they were with me every step of the way.
Better pricing and more feature rich on the oaid version. A white-labeled option for resellers/marketers that is way more economical and the customization possibiliites are superior to Calendly's.
I hate the back and forth to set up appointments, it drives me nuts. Once back and forth is fine but the constant how about this, what about that, etc was too much.

InGenius 2
Call center CRM-integrated software
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Avochato 126
SMS texting and live chat for sales, support & ops teams
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What users mention about AvochatoSee all reviews
I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business.
Avochato has been a great company to work with. Their team is lead by outstanding individuals who knows what it takes to run a successful start up business.
It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great.

Whatfix 57
Accelerate Digital Adoption
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What users mention about WhatfixSee all reviews
The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions.
It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb.
Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.

EngageBay 53
Integrated sales & marketing software for growing teams
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What users mention about EngageBaySee all reviews
Automation is simple but powerful and there are great things coming that will make this one of the best tools out there.
EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before.
If you are looking for an alternative to Hubspot that offers more capabilities you will want to check this out. Great features, easy to use, great value for money.

FluentStream 63
A cloud-based business phone service
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What users mention about FluentStreamSee all reviews
We have found this provider and their product to be highly reliable and their staff to be ever courteous, professional, and consistently responsive to our inquiries and needs.
If you are a small business like us and you want to save money on a reliable and robust telephone service - I would highly recommend FluentStream.
FluentStream has been the best telephone service our company has had the pleasure of utilizing. Their service is reliable, stable and very, very affordable.

BirdEye 289
Online reputation management
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What users mention about BirdEyeSee all reviews
Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms.
Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews.
M happy to report that our experience using BirdEye has been Terrific. We are thrilled at all the feedback we have received after using this software.

HelpCrunch 147
Customer Communication tool for Support, Marketing & Sales
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What users mention about HelpCrunchSee all reviews
M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend.
Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.

HaloPSA 14
HaloPSA brings everything an MSP needs into one location.
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What users mention about HaloPSASee all reviews
Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.
Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support.
We have been using NetHelpDesk for two years now and have been extremely pleased with its performance. And reliability over this time.

SysAid 260
Powerful Service Desk and Simple to Use, Modular ITSM Tool
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What users mention about SysAidSee all reviews
Our company is satisfied with the tool, the use of it is not exclusive to IT, departments such as maintenance, marketing and finance have joined the use of this great tool.
The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service.
The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.

ScriptRunner for Jira
Issue tracking software built for businesses using Jira
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VisionFlow 9
Product dev., ALM, ITSM, Help Desk, Project Mng. and CRM
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EthicsPoint 2
Incident management & issue hotline service
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Helix IM 1
Issue management software for demanding development projects
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AuditFindings 7
Audit issue management solution for businesses
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QAlert 6
Citizen request management solution for local & county gov
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Qualtrics CustomerXM 198
Customer experience management (CXM) platform
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Rollbar 88
Full-stack bug and issue tracking for web and mobile apps
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What users mention about RollbarSee all reviews
When an error happen, you have the situation under control. I saved a lot of money thanks to rollbar, super recommended.
The interface is really clear and easy to use, even for the non-dev teammates. You won't be needing much support, but when you do it'll be both very responsive and very effective.
The more errors you have the more you pay. Rollbar motivates you to fix things to pay less.

SolarWinds MSP Manager 8
Help desk & billing software for IT service businesses
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Naverisk 26
Remote monitoring & management for managed service providers
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What users mention about NaveriskSee all reviews
It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs.
Naverisk is a comprehensive RMM solution with a rich feature set which continues to improve. Naverisk support is very good and the ability to deal with real people makes a refreshing change.
Great reporting once you get the hang of what its reporting. Awesome command line tool, great script packs.

qmsWrapper 4
QMS software for Medical Device startups
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SpiraTest 99
Powerful Test Management Software
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What users mention about SpiraTestSee all reviews
Very rich functionality, close to HP Quality Center, in some areas even better. Excellent customer support, bug fixes and enhancements available, features requested by customers are implemented.
The tracking of progress is nice and ability to create incidents from a specific test steps helps a lot. All the different types of reports that are available to generate are also quite nice.
It would be nice to have a choice if an item is pasted before or after the checked item in the list. We would like to have the possibility to link a Test Case folder with a superior Requirement.

Taiga 71
The project management tool for multi-functional agile teams
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What users mention about TaigaSee all reviews
The UI is great, you can easily create cards, track progress and more for your team. Also you can manage the theme of the dashboard, I loved it.
I love this tool, it's easy to see everything and the time feed of what's recently been changed or updated is brilliant.
Overall it’s an amazing software for free and moving in right direction.

Twproject 11
Friendly project management for smart teams
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Backlog 68
Online project management tool for developers
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What users mention about BacklogSee all reviews
It is wonderful the system of assignment of tasks and notifications that allows to always take the project to the day and with the priorities to solve.
It is a designer and programmer friendly tool where it's easy to collaborate without any noticeable hassles.
I liked the inclusion of the Wiki as well, and I like the tiered subscription model they use, making it easy to find a level of feature availability that suites your team's needs.

JIRA 8954
Project & Issue Tracking Software - See why we're #1!
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What users mention about JIRASee all reviews
I like the ease of viewing all the issues on one dashboard that eased delegating tasks to lower management and proved to be a wonderful tool for project management.
I love the workflow templates if offers out of the box. Jira also supports Kanban boards and has an awesome mobile app which can keep you up to date anywhere.
For a non developer user there is too many things and options you get lost in the middle of it. So much complexity in terms of customization that me, personally end up being a little bit lost.

Wrike 1581
Manage your projects from start to finish with Wrike
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What users mention about WrikeSee all reviews
The Gantt chart is amazing and very handy as a project management tool and good for scheduling. It has a Customized automated workflows, and also can be integrated with so many popular Apps.
Then they deactivated our account with no warning, and when I asked they said "it's written on the invoice. I supposedly had access to a CSM, but they never called.
We want to stress that we love and recommend Wrike mostly for its ability to combine what we see as available features from other applications under one umbrella.

SatisMeter 1
In-app feedback platform for collecting NPS data
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Freshcaller 17
Modern Phone System for customer support & sales
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User.com 20
The engine of growth. An all in one solution for user data.
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What users mention about User.comSee all reviews
Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday.
We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it.
This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.

SeamlessDesk 17
Helpdesk and Ticketing solution for businesses of all sizes
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VisionReply
Help desk solution for enhancing customer support
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everything HelpDesk 12
IT support management system & help desk
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ISL Light Remote Desktop 210
Remote support software & unattended remote access
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What users mention about ISL Light Remote DesktopSee all reviews
The customatisation (f.e. with our LOGO + Technician Name) of the interface is a nice AND easy thing, together with the selfstarting video-recording is a great advantage.
We like the ease of use for both the clients and ourselves, we also like the easy file transfer feature and the ability to give easy Ad Hoc support.
For a support utility, the most important features are ease of use for the customers we're supporting, and reliability. This excels in both counts.

Halp 1
Ticketing, powered by your Slack conversations
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Spacewell IWMS
IoT-enabled IWMS. Facility, real estate & workplace solution
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Web Tracks 3
Help desk and IT asset management solution
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Serviceaide 22
Service desk & IT service management
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What users mention about ServiceaideSee all reviews
The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.
Simple and effective product, great value for the business with easy adaptation and good additives.
Lastly, I really like the project workspace. It is very simple to use, looks good and with customisable lanes, I can add certain sections suited to different projects and remove them for others.

Atera 135
Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros
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What users mention about AteraSee all reviews
Ve used all of the major RMM tools and this is the best value for what I do. The support has been very good and they reach out to offer help regularly.
Used Atera for a free trial, as I liked the idea of not having to pay per endpoint. The software a was nice and clean, but very minimal in terms of advanced features and integrations.
Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.

TOPdesk 39
Help desk & service management
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What users mention about TOPdeskSee all reviews
The New Asset Management module has been a great innovation and is very simple to set up and configure. Overall this product is easy to use and will support all processes that an organization may use.
We currently use Incident, Problem, Change and Operations Management successfully and are very excited about continuing to improve our processes with such a knowledgeable partner at our side.
Great, all the staff at TOPdesk were helpful and keen to ensure we achieved our goals.

Teamwork Desk 114
Deliver an unforgettable customer experience.
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What users mention about Teamwork DeskSee all reviews
Ease to use, beautiful interface and reporting with excellent graphics and a lot of options. The use of tags allow to set better reporting filters.
Ease of use, great tracking abilities, exporting as Excel documents, good customer support.
Good pricing - particularly the per-ticket model which works great for us as a startup. Great integration with email for some of our team who prefer to work in outlook.

Kaseya BMS 19
Business management solution for IT departments & MSPs
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OneDesk 2
Helpdesk & Project Management Software - in one application
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TeamHeadquarters 9
Unified project management & help desk software
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LogMeIn Rescue 120
Remote support for helpdesks, call centers and organizations
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What users mention about LogMeIn RescueSee all reviews
This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.
Mobile support is amazing as I love being able to remote into my home computer from my phone.
My IT team uses LogMeIn Rescue to remotely connect to our PCs and resolve IT issues, it is easy to use, i can easily grant remote access to them.