Tracker Alternatives &amp; Competitors

Unique features

Macros/Templated Responses
Task Management
API

Pricing

Value for money

4.5

0.3

4.2

What users say about C-Desk's value for money

A simple and highly effective Help Desk for the entire organisation. Great & meaningful features.

SK

Samir K.

We got one of our requirements customized for free. The best part is that the customer service of this company is excellent.

YC

Yogesh C.

Categories in common

Features

Total

32

68

35

features in common

32

features in common

NABD System user ratings

Functionality

(38)

Unique features

Audit Trail
Customizable Templates
Reminders

Tracker user ratings

Functionality

Unique features

Project Management
Appointment Management
Monitoring

Pricing

Starting from

$30

Value for money

4.6

0.4

4.2

What users say about NABD System's value for money

I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant.

Mohamed A.

The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed.

RC

Ryan C.

Categories in common

Features

Total

24

74

35

features in common

24

features in common

InvGate Service Desk user ratings

Functionality

(95)

Top features

Self Service Portal
5.0
Service Level Agreement (SLA) Management
5.0
Support Ticket Management
5.0

Tracker user ratings

Functionality

Unique features

Live Chat
N/A
Appointment Management
N/A
Recurring Issues
N/A

Pricing

Value for money

4.5

0.3

4.2

What users say about InvGate Service Desk's value for money

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.

WH

Windy H.

Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.

FA

Fernanda A.

Categories in common

Features

Total

26

74

35

features in common

26

features in common

Kayako user ratings

Functionality

3.9

(164)

Top features

Service Level Agreement (SLA) Management
5.0
Real-Time Chat
5.0
Interaction Tracking
5.0

Tracker user ratings

Functionality

Unique features

Prioritization
N/A
Issue Scheduling
N/A
Task Management
N/A

Pricing

Starting from

$30/month

Value for money

3.8

0.4

4.2

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

Categories in common

Features

Total

29

101

35

features in common

29

features in common

TOPdesk user ratings

Functionality

(52)

Top features

Support Ticket Management
5.0
Real Time Notifications
5.0
Incident Management
5.0

Tracker user ratings

Functionality

Unique features

Customer Database
N/A
Appointment Management
N/A
Call Center Management
N/A

Pricing

Starting from

$66/month

Value for money

4.5

0.3

4.2

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.

RB

Robert B.

The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

GC

Graeme C.

Categories in common

Features

Total

33

106

35

features in common

33

features in common

TeamSupport user ratings

Functionality

4.3

(819)

Top features

Customer Database
5.0
Support Ticket Tracking
5.0
Reporting & Statistics
5.0

Tracker user ratings

Functionality

Unique features

Mobile Access
N/A
Performance Management
N/A

Pricing

Starting from

$49/month

Value for money

4.4

0.2

4.2

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Categories in common

Features

Total

21

65

35

features in common

21

features in common

Trengo user ratings

Functionality

4.2

(20)

Top features

Remote Access/Control
5.0
Customizable Templates
5.0
Real Time Notifications
4.0

Tracker user ratings

Functionality

Unique features

Issue Scheduling
N/A
Queue Management
N/A
Appointment Management
N/A

Pricing

Starting from

€15/month

Value for money

4.5

0.3

4.2

What users say about Trengo's value for money

I like the company and it's staff, very smart people with a sense of humor, great to work with.

Md

Martijn d.

Everthing in one place with an interface that works like a charm and looks good too.

TS

Tim S.

Categories in common

Features

Total

22

34

35

features in common

22

features in common

AzureDesk user ratings

Functionality

4.2

(50)

Top features

Queue Management
4.0
Incident Management
4.0
Email Management
4.0

Tracker user ratings

Functionality

Unique features

Monitoring
N/A
Task Management
N/A
Assignment Management
N/A

Pricing

Starting from

$12/month

Value for money

4.7

0.5

4.2

What users say about AzureDesk's value for money

It has been a great experience so far. The support team and overall functionality is amazing.

HJ

Himanshu J.

From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise.

TL

Trent L.

Categories in common

Features

Total

12

41

35

features in common

12

features in common

ThriveDesk user ratings

Functionality

(34)

Top features

File Sharing
5.0
Third Party Integrations
5.0
Real Time Notifications
5.0

Tracker user ratings

Functionality

Unique features

Interaction Tracking
N/A
Prioritization
N/A
Appointment Management
N/A

Pricing

Starting from

$15/month

Value for money

4.8

0.6

4.2

What users say about ThriveDesk's value for money

I like that the UI of ThriveDesk is very good - clean and well-designed. If I feel that way, my customers would likely feel same when they visit my ThriveHelp-based Help desk.

Hoang P.

Overall I'm very happy with ThriveDesk and would recommend to anyone looking for a all in one communication platform to give it a go. The support is very responsive and willing to help.

AS

Aditya S.

Categories in common

Features

Total

25

102

35

features in common

25

features in common

UseResponse user ratings

Functionality

4.7

(35)

Top features

Knowledge Base Management
5.0
Customizable Branding
5.0
Workflow Configuration
5.0

Tracker user ratings

Functionality

Unique features

Mobile Access
N/A
Appointment Management
N/A
Assignment Management
N/A

Pricing

Starting from

$199/month

Value for money

4.8

0.6

4.2

What users say about UseResponse's value for money

My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help.

Pedro B.

We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with.

LS

Lennert S.

Categories in common

Features

Total

10

42

35

features in common

10

features in common

Weclapp user ratings

Functionality

(5)

Top features

Sales Pipeline Management
5.0
Reporting/Analytics
5.0
Integrated Business Operations
5.0

Tracker user ratings

Functionality

Unique features

Customizable Branding
N/A
Multi-Channel Communication
N/A
Alerts/Escalation
N/A

Categories in common

Customer Service

Features

Total

17

64

35

features in common

17

features in common

UJET user ratings

Functionality

(116)

Top features

Call Monitoring
5.0
Call Logging
5.0
Computer Telephony Integration
5.0

Tracker user ratings

Functionality

Unique features

Issue Scheduling
N/A
Self Service Portal
N/A
Assignment Management
N/A

Pricing

Value for money

4.8

0.6

4.2

What users say about UJET's value for money

The features available for call routing are amazing. There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.

AC

Allyse C.

Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.

CW

Chantelle W.

Categories in common

Features

Total

22

74

35

features in common

22

features in common

Help Scout user ratings

Functionality

4.3

(188)

Top features

Performance Metrics
5.0
Knowledge Management
5.0
Help Desk Management
5.0

Tracker user ratings

Functionality

Unique features

Issue Scheduling
N/A
Service Level Agreement (SLA) Management
N/A
Alerts/Escalation
N/A

Pricing

Starting from

$20/month

Value for money

4.5

0.3

4.2

What users say about Help Scout's value for money

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.

SA

Sid A.

Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.

AR

Verified reviewer

Categories in common

Features

Total

24

101

35

features in common

24

features in common

Capacity user ratings

Functionality

(13)

Unique features

Remote Access/Control
5.0
Task Management
4.0
Integration into Third Party Applications
N/A

Tracker user ratings

Functionality

Unique features

Performance Management
N/A
Assignment Management
N/A
Service Level Agreement (SLA) Management
N/A

Categories in common

Features

Total

30

104

35

features in common

30

features in common

OTRS user ratings

Functionality

(70)

Top features

Reporting/Analytics
5.0
Reporting & Statistics
5.0
Prioritization
5.0

Tracker user ratings

Functionality

Unique features

Monitoring
N/A
Document Storage
N/A
Call Center Management
N/A

Pricing

Value for money

4.5

0.3

4.2

What users say about OTRS's value for money

The CGI-based design is relatively inefficient and can be sluggish without making some optimizations on the webserver side -- mod_perl in our case (relatively complicated).

Omar S.

Email inbound capabilities are great (maybe unique!). Easy to rollout, once you have a couple of basic admins, customising is quite powerful.

FT

Francis T.

Categories in common

Features

Total

23

78

35

features in common

23

features in common

Hiver user ratings

Functionality

(79)

Top features

Email Monitoring
5.0
Shared Inboxes
5.0
Communication Management
5.0

Tracker user ratings

Functionality

Unique features

Document Storage
N/A
Recurring Issues
N/A
API
N/A

Pricing

Starting from

$15/month

Value for money

4.5

0.3

4.2

What users say about Hiver's value for money

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.

AW

Amanda W.

I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.

pp

priyanka p.

Categories in common

Features

Total

8

28

35

features in common

8

features in common

Zoho Assist user ratings

Functionality

4.6

(751)

Top features

Chat/Messaging
5.0
Multi-Channel Communication
5.0
API
5.0

Tracker user ratings

Functionality

Unique features

Dashboard
N/A
Macros/Templated Responses
N/A
Alerts/Escalation
N/A

Pricing

Starting from

$12/month

Value for money

4.7

0.5

4.2

What users say about Zoho Assist's value for money

It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.

Michael R.

Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.

vJ

vijya J.

Categories in common

Customer Service

Features

Total

35

185

35

features in common

35

features in common

EcholoN user ratings

Functionality

4.8

(34)

Top features

Document Storage
5.0
Activity Dashboard
5.0
Task Management
5.0

Tracker user ratings

Functionality

Unique features

No unique features

Categories in common

Features

Total

33

99

35

features in common

33

features in common

Vision Helpdesk user ratings

Functionality

4.6

(32)

Top features

Email Management
5.0
Real-time Consumer-facing Chat
5.0
Mobile Access
5.0

Tracker user ratings

Functionality

Unique features

Appointment Management
N/A
Performance Management
N/A

Pricing

Starting from

$15/month

Value for money

4.5

0.3

4.2

What users say about Vision Helpdesk's value for money

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

HP

Hafifah P.

The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.

PB

Pavel B.

Categories in common

Features

Total

13

68

35

features in common

13

features in common

Apptivo user ratings

Functionality

4.3

(675)

Top features

Customizable Fields
5.0
Support Ticket Management
5.0
Campaign Management
5.0

Tracker user ratings

Functionality

Unique features

Dashboard
N/A
Prioritization
N/A
Alerts/Escalation
N/A

Pricing

Starting from

$10/month

Value for money

4.7

0.5

4.2

What users say about Apptivo's value for money

We have not yet fully deployed the program, but to date our experience with the flexibility and ease of customization of the program seems to be outstanding.

TM

Tara M.

We did not have to make our business fit their software, they fit Apptivo to our business. The Apptivo team is still available to help, so service is excellent.

MP

Mark P.

Categories in common

Features

Total

33

110

35

features in common

33

features in common

Issuetrak user ratings

Functionality

(173)

Top features

Problem Management
5.0
Knowledge Management
5.0
Issue Scheduling
5.0

Tracker user ratings

Functionality

Unique features

Macros/Templated Responses
N/A
Performance Management
N/A

Pricing

Starting from

$59/month

Value for money

4.5

0.3

4.2

What users say about Issuetrak's value for money

What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.

AR

Verified reviewer

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Alexis T.

Categories in common

Features

Total

26

107

35

features in common

26

features in common

JIRA Service Management user ratings

Functionality

(439)

Top features

Real Time Reporting
5.0
Issue Management
5.0
Data Import/Export
5.0

Tracker user ratings

Functionality

Unique features

Macros/Templated Responses
N/A
Chat/Messaging
N/A
Monitoring
N/A

Pricing

Starting from

$60/month

Value for money

4.3

0.1

4.2

What users say about JIRA Service Management's value for money