App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Tracker Logo

Tracker

4.4
(66)

Write a review

Customer Service and Support Management Software

(10)

Tracker Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Zendesk Suite logo

Zendesk Suite

4.4
(3.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Tracker logo

32

182

34

features in common

32

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • IT Asset Management

    N/A

  • Monitoring

    N/A

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2
Tracker logo
4.2

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Issuetrak logo

Issuetrak

4.6
(185)

Report. Resolve. Relax. It starts with Issuetrak.

Features

Total

Issuetrak logo
Tracker logo

33

168

34

features in common

33

features in common

Issuetrak logo

Issuetrak user ratings

Functionality

4.4
(185)

Top features

  • Remote Access/Control

    5.0

  • Incident Management

    5.0

  • Help Desk Management

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Macros/Templated Responses

    N/A

Pricing

Starting from

$69/month

Value for money

Issuetrak logo
4.6

0.4

Tracker logo
4.2

What users say about Issuetrak's value for money

What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.
It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.
Supportbench logo

Supportbench

4.9
(87)

Supportbench: AI-Powered Enterprise Support Mastery

Features

Total

Supportbench logo
Tracker logo

30

110

34

features in common

30

features in common

Supportbench logo

Supportbench user ratings

Functionality

4.7
(87)

Top features

  • Email Management

    5.0

  • Call Center Management

    5.0

  • Access Controls/Permissions

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Project Management

    N/A

  • Recurring Issues

    N/A

  • Mobile Access

    N/A

Pricing

Starting from

$40/month

Value for money

Supportbench logo
4.9

0.7

Tracker logo
4.2

What users say about Supportbench's value for money

Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.
The notes have been a huge help in keeping track of the situations on each ticket, and it does this better than other software, in my opinion.
TOPdesk logo

TOPdesk

4.5
(56)

The service management platform that makes service happen

Features

Total

TOPdesk logo
Tracker logo

29

119

34

features in common

29

features in common

TOPdesk logo

TOPdesk user ratings

Functionality

4.4
(56)

Top features

  • Support Ticket Management

    5.0

  • Real Time Notifications

    5.0

  • Alerts/Notifications

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Customer Database

    N/A

  • Call Center Management

    N/A

  • Appointment Management

    N/A

Pricing

Starting from

$66/month

Value for money

TOPdesk logo
4.4

0.2

Tracker logo
4.2

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
LiveAgent logo

LiveAgent

4.7
(1.5K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Tracker logo

29

179

34

features in common

29

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.5K)

Top features

  • Incident Management

    5.0

  • Email Templates

    5.0

  • Change Management

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • IT Asset Management

    N/A

  • Issue Scheduling

    N/A

  • Issue Auditing

    N/A

Pricing

Starting from

$9/month

Value for money

LiveAgent logo
4.7

0.5

Tracker logo
4.2

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Zoho Desk logo

Zoho Desk

4.5
(2.1K)

Superior customer service. Lasting experiences.

Features

Total

Zoho Desk logo
Tracker logo

32

160

34

features in common

32

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Appointment Management

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Issue Auditing

    N/A

  • IT Asset Management

    N/A

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.3

Tracker logo
4.2

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Hiver logo

Hiver

4.7
(117)

Hiver: World's First Gmail-based Customer Service Helpdesk

Features

Total

Hiver logo
Tracker logo

24

80

34

features in common

24

features in common

Hiver logo

Hiver user ratings

Functionality

4.5
(117)

Top features

  • Mobile Access

    5.0

  • Communication Management

    5.0

  • SSL Security

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Issue Auditing

    N/A

  • API

    N/A

  • Appointment Management

    N/A

Pricing

Starting from

$15/month

Value for money

Hiver logo
4.5

0.3

Tracker logo
4.2

What users say about Hiver's value for money

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.
I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.
TeamSupport logo

TeamSupport

4.5
(844)

The complete B2B solution for great customer support

Features

Total

TeamSupport logo
Tracker logo

33

109

34

features in common

33

features in common

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(844)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Mobile Access

    N/A

Pricing

Starting from

$49/month

Value for money

TeamSupport logo
4.4

0.2

Tracker logo
4.2

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
Capacity logo

Capacity

4.5
(14)

Artificial Intelligence-based knowledge management solution

Features

Total

Capacity logo
Tracker logo

24

100

34

features in common

24

features in common

Capacity logo

Capacity user ratings

Functionality

4.1
(14)

Unique features

  • Remote Access/Control

    5.0

  • Task Management

    4.0

  • Intent Recognition

    N/A

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Prioritization

    N/A

  • Assignment Management

    N/A

  • Call Center Management

    N/A

Pricing

Value for money

Capacity logo
4.2
Tracker logo
4.2

What users say about Capacity's value for money

I was impressed with how easy it was to integrate the software with our existing website. The Capacity team is very helpful.
Our overall experience has been great. Great team to work with and they really helped set us up or configure our platform with any updates.
Cayzu logo

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

Features

Total

Cayzu logo
Tracker logo

30

77

34

features in common

30

features in common

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Access Controls/Permissions

  • Contact Database

  • Multi-Language

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Monitoring

  • Prioritization

  • Mobile Access

Pricing

Starting from

$4/month

Value for money

Cayzu logo
4.9

0.7

Tracker logo
4.2

What users say about Cayzu's value for money

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.
Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.
Vivantio logo

Vivantio

4.3
(177)

Flexible Software. Focused Service.

Features

Total

Vivantio logo
Tracker logo

33

160

34

features in common

33

features in common

Vivantio logo

Vivantio user ratings

Functionality

4.2
(177)

Top features

  • Real Time Notifications

    5.0

  • Task Management

    5.0

  • Remote Access/Control

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Monitoring

    N/A

Pricing

Starting from

$59/month

Value for money

Vivantio logo
4.3

0.1

Tracker logo
4.2

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
Helprace logo

Helprace

4.7
(7)

All-in-one customer service solution

Features

Total

Helprace logo
Tracker logo

22

84

34

features in common

22

features in common

Helprace logo

Helprace user ratings

Functionality

3.8
(7)

Unique features

  • Email Templates

  • Widgets

  • Ratings/Reviews

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Macros/Templated Responses

  • Workflow Configuration

  • Appointment Management

HelpSpace logo

HelpSpace

4.8
(28)

Customer Support Software for SMBs

Features

Total

HelpSpace logo
Tracker logo

19

96

34

features in common

19

features in common

HelpSpace logo

HelpSpace user ratings

Functionality

4.5
(28)

Top features

  • Knowledge Base Management

    5.0

  • Real Time Notifications

    5.0

  • Customizable Branding

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • IT Asset Management

    N/A

  • Recurring Issues

    N/A

  • Appointment Management

    N/A

Pricing

Starting from

$25/month

Value for money

HelpSpace logo
5.0

0.8

Tracker logo
4.2

What users say about HelpSpace's value for money

Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier.
The widget is easy to customise. For me this solution is so easy and powerfull that i is now my favourite solution to offer support to my clients.
InvGate Service Desk logo

InvGate Service Desk

4.6
(109)

IT service desk software

Features

Total

InvGate Service Desk logo
Tracker logo

24

77

34

features in common

24

features in common

InvGate Service Desk logo

InvGate Service Desk user ratings

Functionality

4.5
(109)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • IT Asset Management

    5.0

  • Help Desk Management

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Live Chat

    N/A

  • Appointment Management

    N/A

  • Assignment Management

    N/A

Pricing

Starting from

$55

Value for money

InvGate Service Desk logo
4.5

0.3

Tracker logo
4.2

What users say about InvGate Service Desk's value for money

Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.
JIRA Service Management logo

JIRA Service Management

4.5
(625)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
Tracker logo

26

112

34

features in common

26

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(625)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Issue Tracking

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Macros/Templated Responses

    N/A

  • Chat/Messaging

    N/A

  • Monitoring

    N/A

Pricing

Starting from

$60/month

Value for money

JIRA Service Management logo
4.3

0.1

Tracker logo
4.2

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Bitrix24 logo

Bitrix24

4.2
(796)

100% free CRM, collaboration, and communication tool suite

Features

Total

Bitrix24 logo
Tracker logo

29

423

34

features in common

29

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(796)

Top features

  • Client Database

    5.0

  • HR Management

    5.0

  • Drag & Drop

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Macros/Templated Responses

    N/A

  • IT Asset Management

    N/A

  • Issue Auditing

    N/A

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2
Tracker logo
4.2

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Intercom logo

Intercom

4.5
(1K)

Making internet business personal

Features

Total

Intercom logo
Tracker logo

25

171

34

features in common

25

features in common

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Monitoring

    N/A

  • Document Storage

    N/A

  • Project Management

    N/A

Pricing

Starting from

$39/month

Value for money

Intercom logo
4.0

0.2

Tracker logo
4.2

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
Freshdesk logo

Freshdesk

4.5
(3.2K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
Tracker logo

32

127

34

features in common

32

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Document Storage

    N/A

  • Issue Scheduling

    N/A

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.2

Tracker logo
4.2

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
USU Knowledge Management logo

USU Knowledge Management

4.8
(18)

Knowledge Management Platform for Customer Service

Features

Total

USU Knowledge Management logo
Tracker logo

12

59

34

features in common

12

features in common

USU Knowledge Management logo

USU Knowledge Management user ratings

Functionality

4.6
(18)

Top features

  • Full Text Search

    5.0

  • Content Management

    5.0

  • Document Management

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Email Management

    N/A

  • Project Management

    N/A

  • Appointment Management

    N/A

Groove logo

Groove

4.5
(66)

Support, Simplified.

Features

Total

Groove logo
Tracker logo

23

56

34

features in common

23

features in common

Groove logo

Groove user ratings

Functionality

4.0
(66)

Top features

  • Reporting/Analytics

    5.0

  • Knowledge Base Management

    5.0

  • Interaction Tracking

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Mobile Access

    N/A

  • Appointment Management

    N/A

  • Task Management

    N/A

Pricing

Starting from

$50/month

Value for money

Groove logo
4.4

0.2

Tracker logo
4.2

What users say about Groove's value for money

We manage a few completely different projects so its great that they are all supported under the same account.
Groove's own customer support is also extremely friendly and responsive, and they're great at keeping you updated. I especially enjoy reading the articles from their blog.
UseResponse logo

UseResponse

4.6
(36)

All-in-one Customer Support and Feedback Suite

Features

Total

UseResponse logo
Tracker logo

25

99

34

features in common

25

features in common

UseResponse logo

UseResponse user ratings

Functionality

4.5
(36)

Top features

  • Knowledge Base Management

    5.0

  • Customizable Branding

    5.0

  • Workflow Configuration

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Mobile Access

    N/A

  • Dashboard

    N/A

  • Monitoring

    N/A

Pricing

Starting from

$199/month

Value for money

UseResponse logo
4.6

0.4

Tracker logo
4.2

What users say about UseResponse's value for money

Useresponse charged us to get the articles back (which is bad enough), but then we found none of the images were brought back.
My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help.
Helpshift logo

Helpshift

3.9
(29)

Digital customer service platform and ticketing system

Features

Total

Helpshift logo
Tracker logo

24

82

34

features in common

24

features in common

Helpshift logo

Helpshift user ratings

Functionality

3.8
(29)

Top features

  • Third Party Integrations

    5.0

  • Surveys & Feedback

    5.0

  • Support Ticket Management

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Monitoring

    N/A

  • Appointment Management

    N/A

  • Assignment Management

    N/A

Pricing