App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Tracker Logo

Tracker

4.4
(66)

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Customer Service and Support Management Software

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(10)

Tracker Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


C-Desk logo

C-Desk

4.7
(27)

Cloud-based help desk software for customer support teams

Features

Total

C-Desk logo
Tracker logo

23

38

35

features in common

23

features in common

C-Desk logo

C-Desk user ratings

Functionality

4.7
(27)

Unique features

  • CRM

  • Routing

  • Issue Tracking

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Macros/Templated Responses

  • Task Management

  • API

Pricing

Value for money

C-Desk logo
4.5

0.3

Tracker logo
4.2

What users say about C-Desk's value for money

A simple and highly effective Help Desk for the entire organisation. Great & meaningful features.
We got one of our requirements customized for free. The best part is that the customer service of this company is excellent.
NABD System logo

NABD System

4.6
(38)

Omnichannel Customer support & Help Desk software-FREE PLAN

Features

Total

NABD System logo
Tracker logo

32

68

35

features in common

32

features in common

NABD System logo

NABD System user ratings

Functionality

4.5
(38)

Unique features

  • Audit Trail

  • Customizable Templates

  • Reminders

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Project Management

  • Appointment Management

  • Monitoring

Pricing

Starting from

$30

Value for money

NABD System logo
4.6

0.4

Tracker logo
4.2

What users say about NABD System's value for money

I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant.
The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed.
InvGate Service Desk logo

InvGate Service Desk

4.7
(95)

IT service desk software

Features

Total

InvGate Service Desk logo
Tracker logo

24

74

35

features in common

24

features in common

InvGate Service Desk logo

InvGate Service Desk user ratings

Functionality

4.5
(95)

Top features

  • Self Service Portal

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Support Ticket Management

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Live Chat

    N/A

  • Appointment Management

    N/A

  • Recurring Issues

    N/A

Pricing

Value for money

InvGate Service Desk logo
4.5

0.3

Tracker logo
4.2

What users say about InvGate Service Desk's value for money

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
Kayako logo

Kayako

4.0
(164)

Unified customer service platform

Features

Total

Kayako logo
Tracker logo

26

74

35

features in common

26

features in common

Kayako logo

Kayako user ratings

Functionality

3.9
(164)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Real-Time Chat

    5.0

  • Interaction Tracking

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Prioritization

    N/A

  • Issue Scheduling

    N/A

  • Task Management

    N/A

Pricing

Starting from

$30/month

Value for money

Kayako logo
3.8

0.4

Tracker logo
4.2

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
TOPdesk logo

TOPdesk

4.5
(52)

Help desk & service management

Features

Total

TOPdesk logo
Tracker logo

29

101

35

features in common

29

features in common

TOPdesk logo

TOPdesk user ratings

Functionality

4.4
(52)

Top features

  • Support Ticket Management

    5.0

  • Real Time Notifications

    5.0

  • Incident Management

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Customer Database

    N/A

  • Appointment Management

    N/A

  • Call Center Management

    N/A

Pricing

Starting from

$66/month

Value for money

TOPdesk logo
4.5

0.3

Tracker logo
4.2

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
TeamSupport logo

TeamSupport

4.5
(819)

The complete B2B solution for great customer support

Features

Total

TeamSupport logo
Tracker logo

33

106

35

features in common

33

features in common

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(819)

Top features

  • Customer Database

    5.0

  • Support Ticket Tracking

    5.0

  • Reporting & Statistics

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Mobile Access

    N/A

  • Performance Management

    N/A

Pricing

Starting from

$49/month

Value for money

TeamSupport logo
4.4

0.2

Tracker logo
4.2

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
Trengo logo

Trengo

4.5
(20)

A smart customer engagement platform.

Features

Total

Trengo logo
Tracker logo

21

65

35

features in common

21

features in common

Trengo logo

Trengo user ratings

Functionality

4.2
(20)

Top features

  • Remote Access/Control

    5.0

  • Customizable Templates

    5.0

  • Real Time Notifications

    4.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Issue Scheduling

    N/A

  • Queue Management

    N/A

  • Appointment Management

    N/A

Pricing

Starting from

15/month

Value for money

Trengo logo
4.5

0.3

Tracker logo
4.2

What users say about Trengo's value for money

I like the company and it's staff, very smart people with a sense of humor, great to work with.
Everthing in one place with an interface that works like a charm and looks good too.
AzureDesk logo

AzureDesk

4.5
(50)

Help desk software for SMBs

Features

Total

AzureDesk logo
Tracker logo

22

34

35

features in common

22

features in common

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Monitoring

    N/A

  • Task Management

    N/A

  • Assignment Management

    N/A

Pricing

Starting from

$12/month

Value for money

AzureDesk logo
4.7

0.5

Tracker logo
4.2

What users say about AzureDesk's value for money

It has been a great experience so far. The support team and overall functionality is amazing.
From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise.
ThriveDesk logo

ThriveDesk

4.7
(34)

Customer experience software for small businesses

Features

Total

ThriveDesk logo
Tracker logo

12

41

35

features in common

12

features in common

ThriveDesk logo

ThriveDesk user ratings

Functionality

4.5
(34)

Top features

  • File Sharing

    5.0

  • Third Party Integrations

    5.0

  • Real Time Notifications

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Interaction Tracking

    N/A

  • Prioritization

    N/A

  • Appointment Management

    N/A

Pricing

Starting from

$15/month

Value for money

ThriveDesk logo
4.8

0.6

Tracker logo
4.2

What users say about ThriveDesk's value for money

I like that the UI of ThriveDesk is very good - clean and well-designed. If I feel that way, my customers would likely feel same when they visit my ThriveHelp-based Help desk.
Overall I'm very happy with ThriveDesk and would recommend to anyone looking for a all in one communication platform to give it a go. The support is very responsive and willing to help.
UseResponse logo

UseResponse

4.7
(35)

All-in-one Customer Support and Feedback Suite

Features

Total

UseResponse logo
Tracker logo

25

102

35

features in common

25

features in common

UseResponse logo

UseResponse user ratings

Functionality

4.7
(35)

Top features

  • Knowledge Base Management

    5.0

  • Customizable Branding

    5.0

  • Workflow Configuration

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Mobile Access

    N/A

  • Appointment Management

    N/A

  • Assignment Management

    N/A

Pricing

Starting from

$199/month

Value for money

UseResponse logo
4.8

0.6

Tracker logo
4.2

What users say about UseResponse's value for money

My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help.
We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with.
Weclapp logo

Weclapp

4.0
(5)

Compact CRM solution for small businesses & freelancers

Features

Total

Weclapp logo
Tracker logo

10

42

35

features in common

10

features in common

Weclapp logo

Weclapp user ratings

Functionality

4.4
(5)

Top features

  • Sales Pipeline Management

    5.0

  • Reporting/Analytics

    5.0

  • Integrated Business Operations

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Customizable Branding

    N/A

  • Multi-Channel Communication

    N/A

  • Alerts/Escalation

    N/A

Categories in common

UJET logo

UJET

4.5
(116)

Customer interaction & support platform with CRM integration

Features

Total

UJET logo
Tracker logo

17

64

35

features in common

17

features in common

UJET logo

UJET user ratings

Functionality

4.5
(116)

Top features

  • Call Monitoring

    5.0

  • Call Logging

    5.0

  • Computer Telephony Integration

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Issue Scheduling

    N/A

  • Self Service Portal

    N/A

  • Assignment Management

    N/A

Pricing

Value for money

UJET logo
4.8

0.6

Tracker logo
4.2

What users say about UJET's value for money

The features available for call routing are amazing. There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.
Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.
Help Scout logo

Help Scout

4.7
(188)

Deliver world-class support from one easy-to-use platform.

Features

Total

Help Scout logo
Tracker logo

22

74

35

features in common

22

features in common

Help Scout logo

Help Scout user ratings

Functionality

4.3
(188)

Top features

  • Performance Metrics

    5.0

  • Knowledge Management

    5.0

  • Help Desk Management

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Issue Scheduling

    N/A

  • Service Level Agreement (SLA) Management

    N/A

  • Alerts/Escalation

    N/A

Pricing

Starting from

$20/month

Value for money

Help Scout logo
4.5

0.3

Tracker logo
4.2

What users say about Help Scout's value for money

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.
Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.
Capacity logo

Capacity

4.5
(13)

Artificial Intelligence-based knowledge management solution

Features

Total

Capacity logo
Tracker logo

24

101

35

features in common

24

features in common

Capacity logo

Capacity user ratings

Functionality

4.1
(13)

Unique features

  • Remote Access/Control

    5.0

  • Task Management

    4.0

  • Integration into Third Party Applications

    N/A

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Performance Management

    N/A

  • Assignment Management

    N/A

  • Service Level Agreement (SLA) Management

    N/A

OTRS logo

OTRS

4.5
(70)

Helpdesk software for customer service management teams

Features

Total

OTRS logo
Tracker logo

30

104

35

features in common

30

features in common

OTRS logo

OTRS user ratings

Functionality

4.4
(70)

Top features

  • Reporting/Analytics

    5.0

  • Reporting & Statistics

    5.0

  • Prioritization

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Monitoring

    N/A

  • Document Storage

    N/A

  • Call Center Management

    N/A

Pricing

Value for money

OTRS logo
4.5

0.3

Tracker logo
4.2

What users say about OTRS's value for money

The CGI-based design is relatively inefficient and can be sluggish without making some optimizations on the webserver side -- mod_perl in our case (relatively complicated).
Email inbound capabilities are great (maybe unique!). Easy to rollout, once you have a couple of basic admins, customising is quite powerful.
Hiver logo

Hiver

4.6
(79)

Hiver: World's First Gmail-based Customer Service Helpdesk

Features

Total

Hiver logo
Tracker logo

23

78

35

features in common

23

features in common

Hiver logo

Hiver user ratings

Functionality

4.5
(79)

Top features

  • Email Monitoring

    5.0

  • Shared Inboxes

    5.0

  • Communication Management

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Document Storage

    N/A

  • Recurring Issues

    N/A

  • API

    N/A

Pricing

Starting from

$15/month

Value for money

Hiver logo
4.5

0.3

Tracker logo
4.2

What users say about Hiver's value for money

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.
I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.
Zoho Assist logo

Zoho Assist

4.7
(751)

Instant Remote Support. Unattended Remote Access.

Features

Total

Zoho Assist logo
Tracker logo

8

28

35

features in common

8

features in common

Zoho Assist logo

Zoho Assist user ratings

Functionality

4.6
(751)

Top features

  • Chat/Messaging

    5.0

  • Multi-Channel Communication

    5.0

  • API

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Dashboard

    N/A

  • Macros/Templated Responses

    N/A

  • Alerts/Escalation

    N/A

Pricing

Starting from

$12/month

Value for money

Zoho Assist logo
4.7

0.5

Tracker logo
4.2

What users say about Zoho Assist's value for money

It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.

Categories in common

EcholoN logo

EcholoN

4.7
(34)

Help desk software for managing customer service processes

Features

Total

EcholoN logo
Tracker logo

35

185

35

features in common

35

features in common

EcholoN logo

EcholoN user ratings

Functionality

4.8
(34)

Top features

  • Document Storage

    5.0

  • Activity Dashboard

    5.0

  • Task Management

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • No unique features

Vision Helpdesk logo

Vision Helpdesk

4.7
(32)

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

Features

Total

Vision Helpdesk logo
Tracker logo

33

99

35

features in common

33

features in common

Vision Helpdesk logo

Vision Helpdesk user ratings

Functionality

4.6
(32)

Top features

  • Email Management

    5.0

  • Real-time Consumer-facing Chat

    5.0

  • Mobile Access

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Appointment Management

    N/A

  • Performance Management

    N/A

Pricing

Starting from

$15/month

Value for money

Vision Helpdesk logo
4.5

0.3

Tracker logo
4.2

What users say about Vision Helpdesk's value for money

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.
The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.
Apptivo logo

Apptivo

4.4
(675)

CRM for managing customer accounts

Features

Total

Apptivo logo
Tracker logo

13

68

35

features in common

13

features in common

Apptivo logo

Apptivo user ratings

Functionality

4.3
(675)

Top features

  • Customizable Fields

    5.0

  • Support Ticket Management

    5.0

  • Campaign Management

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Dashboard

    N/A

  • Prioritization

    N/A

  • Alerts/Escalation

    N/A

Pricing

Starting from

$10/month

Value for money

Apptivo logo
4.7

0.5

Tracker logo
4.2

What users say about Apptivo's value for money

We have not yet fully deployed the program, but to date our experience with the flexibility and ease of customization of the program seems to be outstanding.
We did not have to make our business fit their software, they fit Apptivo to our business. The Apptivo team is still available to help, so service is excellent.
Issuetrak logo

Issuetrak

4.5
(173)

Report. Resolve. Relax. It starts with Issuetrak.

Features

Total

Issuetrak logo
Tracker logo

33

110

35

features in common

33

features in common

Issuetrak logo

Issuetrak user ratings

Functionality

4.4
(173)

Top features

  • Problem Management

    5.0

  • Knowledge Management

    5.0

  • Issue Scheduling

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Macros/Templated Responses

    N/A

  • Performance Management

    N/A

Pricing

Starting from

$59/month

Value for money

Issuetrak logo
4.5

0.3

Tracker logo
4.2

What users say about Issuetrak's value for money

What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.
It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.
JIRA Service Management logo

JIRA Service Management

4.4
(439)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
Tracker logo

26

107

35

features in common

26

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.4
(439)

Top features

  • Real Time Reporting

    5.0

  • Issue Management

    5.0

  • Data Import/Export

    5.0

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Macros/Templated Responses

    N/A

  • Chat/Messaging

    N/A

  • Monitoring

    N/A

Pricing

Starting from

$60/month

Value for money

JIRA Service Management logo
4.3

0.1

Tracker logo
4.2

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.