USAN Contact Suite for Amazon Connect Alternatives &amp; Competitors

Top features

Computer Telephony Integration
5.0
Transcripts/Chat History
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$75/month

Value for money

4.1

0.9

5.0

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Verified reviewer

As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.

MB

Martin B.

Categories in common

Features

Total

50

179

63

features in common

50

features in common

Zendesk Suite user ratings

Functionality

(3.9K)

Top features

Audit Trail
5.0
Customer Complaint Tracking
5.0
Voice Mail
5.0

USAN Contact Suite for Amazon Connect user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Transcripts/Chat History
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$55/month

Value for money

4.2

0.8

5.0

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

54

212

63

features in common

54

features in common

Salesforce Service Cloud user ratings

Functionality

(766)

Top features

Call Scripting
5.0
File Sharing
5.0
Maintenance Scheduling
5.0

USAN Contact Suite for Amazon Connect user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Transcripts/Chat History
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$25/month

Value for money

4.2

0.8

5.0

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

CM

Christopher M.

Categories in common

Features

Total

53

177

63

features in common

53

features in common

LiveAgent user ratings

Functionality

(1.6K)

Top features

Real-Time Monitoring
5.0
Email Templates
5.0
Customer Management
5.0

USAN Contact Suite for Amazon Connect user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Transcripts/Chat History
5.0
Reporting/Analytics
5.0

Pricing

Value for money

4.7

0.3

5.0

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

39

122

63

features in common

39

features in common

Five9 user ratings

Functionality

4.1

(465)

Top features

VoIP Connection
5.0
Negative Feedback Management
5.0
Real-Time Monitoring
5.0

USAN Contact Suite for Amazon Connect user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Transcripts/Chat History
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$175/month

Value for money

4.1

0.9

5.0

What users say about Five9's value for money

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

CM

Christopher M.

Categories in common

Features

Total

51

158

63

features in common

51

features in common

Zoho Desk user ratings

Functionality

4.5

(2.1K)

Top features

Customer History
5.0
Workflow Configuration
5.0
SMS Messaging
5.0

USAN Contact Suite for Amazon Connect user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Transcripts/Chat History
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$14/month

Value for money

4.5

0.5

5.0

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

32

81

63

features in common

32

features in common

Gladly user ratings

Functionality

4.8

(124)

Top features

Voice Mail
5.0
Text Analysis
5.0
Issue Tracking
5.0

USAN Contact Suite for Amazon Connect user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Transcripts/Chat History
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$150/year

Value for money

4.9

0.1

5.0

What users say about Gladly's value for money

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years.

TG

Tracee G.

Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.

AS

Alaysia S.

Categories in common

Features

Total

35

182

63

features in common

35

features in common

Webex Suite user ratings

Functionality

4.3

(7.3K)

Top features

CRM
5.0
Compliance Management
5.0
On-Demand Recording
5.0

USAN Contact Suite for Amazon Connect user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Transcripts/Chat History
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$25/month

Value for money

4.2

0.8

5.0

What users say about Webex Suite's value for money

Very good, easy to share content, presentation, be able to view participants. Very stable platform, video quality.

np

nilesh p.

Everytime you scroll through the people in the room, all the camera screens have to reload. Half the people in our room have audio problems and it's very ugly to the eye.

HD

Hannah D.

Categories in common

Features

Total

36

79

63

features in common

36

features in common

HoduCC user ratings

Functionality

4.5

(82)

Top features

Manual Dialer
5.0
Preview Dialer
5.0
Power Dialer
5.0

USAN Contact Suite for Amazon Connect user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Transcripts/Chat History
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$400

Value for money

4.6

0.4

5.0

What users say about HoduCC's value for money

The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

VM

Vinesh M.

The people and the company is great we are happy working with them.

AP

Antonio P.

Categories in common

Contact Center

Features

Total

36

108

63

features in common

36

features in common

Ringover user ratings

Functionality

(455)

Top features

Queue Management
5.0
Automated Routing
5.0
Live Chat
5.0

USAN Contact Suite for Amazon Connect user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Transcripts/Chat History
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$29/month

Value for money

4.5

0.5

5.0

What users say about Ringover's value for money

I can proudly say that my user experience is very successful. I keep a good opinion of this solution.

AR

Verified reviewer

Integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.

WH

Will H.

Categories in common

Features

Total

31

95

63

features in common

31

features in common

Aircall user ratings

Functionality

4.1

(425)

Top features

Employee Activity Monitoring
5.0
Time Zone Tracking
5.0
Real-Time Monitoring
5.0

USAN Contact Suite for Amazon Connect user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Transcripts/Chat History
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$40/month

Value for money

4.0

1.0

5.0

What users say about Aircall's value for money

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

RP

Ria P.

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

JB

Jonathon B.

Categories in common

Features

Total

42

110

63

features in common

42

features in common

3CX user ratings

Functionality

(413)

Top features

Task Management
5.0
Screen Sharing
5.0
Multi-User Collaboration
5.0

USAN Contact Suite for Amazon Connect user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Transcripts/Chat History
5.0
Reporting/Analytics
5.0

Pricing

Value for money

4.3

0.7

5.0

What users say about 3CX's value for money

The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.

JA

Jessica A.

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

LP

Luke P.

Categories in common

Features

Total

39

103

63

features in common

39

features in common

wolkvox user ratings

Functionality

(100)

Top features

Queue Management
5.0
Campaign Management
5.0
Collaboration Tools
5.0

USAN Contact Suite for Amazon Connect user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Transcripts/Chat History
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$54/month

Value for money

4.6

0.4

5.0

What users say about wolkvox's value for money

It is a great experience. I have seen other applications and I consider this the best in cost-benefit.

AC

Alexander C.

Its interface is user friendly and very easy to use. I like that I can have control and analysis of the operation metrics with a single click.

EG

Esneyder G.

Categories in common

Features

Total

28

64

63

features in common

28

features in common

XCALLY user ratings

Functionality

(129)

Top features

IVR
5.0
Real-Time Reporting
5.0
Real-Time Monitoring
5.0

USAN Contact Suite for Amazon Connect user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Transcripts/Chat History
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$30/month

Value for money

4.7

0.3

5.0

What users say about XCALLY's value for money

XCally is a great solution for our activities. It provides specialized functions for our Contact Center Agents activities and a great UI too, both for Agents and for Supervisors.

MF

Mariella F.

Integrate a powerful predictive/progressive/preview dialer (Tiger Dial - sell more and better). Very nice and easy to use GUI (spend more time on productivity with a short learning curve).

MV

Manuel V.

Categories in common

Features

Total

28

94

63

features in common

28

features in common

Moveo.AI user ratings

Functionality

5.0

(9)

Top features

Chatbot
5.0
Live Chat
5.0
Customer Support
5.0

USAN Contact Suite for Amazon Connect user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Transcripts/Chat History
5.0
Reporting/Analytics
5.0

Categories in common

Features

Total

29

83

63

features in common

29

features in common

ZIWO user ratings

Functionality

(84)

Top features

On-Demand Recording
5.0
File Transfer
5.0
IVR
5.0

USAN Contact Suite for Amazon Connect user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Transcripts/Chat History
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$40/month

Value for money

4.6

0.4

5.0

What users say about ZIWO's value for money

Quality of the call is good and helps to serve the clients efficiently and with Clarity.

gd

george d.

All in all, we enjoyed the service, the customer service and the team assistance on us has been superb.

JO

Janine O.

Categories in common

Features

Total

40

93

63

features in common

40

features in common

Ameyo user ratings

Functionality

4.0

(98)

Top features

SMS Messaging
5.0
Customizable Fields
5.0
Contact Database
5.0

USAN Contact Suite for Amazon Connect user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Transcripts/Chat History
5.0
Reporting/Analytics
5.0

Pricing

Value for money

3.9

1.1

5.0

What users say about Ameyo's value for money

Easy to use and easy to integrated and tracking process better like check to dials connectivity and talkative tracking good.

NT

NEERAJA T.

Easily find call recording- Easy & simple to use - Good GUI and user can easily operate & manage- Live call monitoring- Voice quality is very good- Good customer support.

HV

Harshul V.

Categories in common

Features

Total

26

47

63

features in common

26

features in common

Nextiva Contact Center user ratings

Functionality

(112)

Top features

Communication Management
5.0
Automated Routing
5.0
Activity Tracking
5.0

USAN Contact Suite for Amazon Connect user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Transcripts/Chat History
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$30/month

Value for money

4.4

0.6

5.0

What users say about Nextiva Contact Center's value for money

To elaborate the implementation reps are horrible and no little if nothing at all during our implementation we had two of our reps either quit or get fired.

AR

Verified reviewer

It’s a partnership and they are very good at clear communication, clear expectations and fulfilling their side of the agreement.

AR

Verified reviewer

Categories in common

Features

Total

39

126

63

features in common

39

features in common

NICE CXone user ratings

Functionality

4.1

(571)

Top features

For Call Centers
5.0
CRM
5.0
Activity Tracking
5.0

USAN Contact Suite for Amazon Connect user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Transcripts/Chat History
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$71/month

Value for money

4.1

0.9

5.0

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

Categories in common

Features

Total

22

46

63

features in common

22

features in common

CallHippo user ratings

Functionality

4.3

(589)

Top features

Queue Management
5.0
Agent Interface
5.0
Callback Scheduling
5.0

USAN Contact Suite for Amazon Connect user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Transcripts/Chat History
5.0
Reporting/Analytics
5.0

Pricing

Starting from

$20/month

Value for money

4.2

0.8

5.0

What users say about CallHippo's value for money