App comparison
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UVdesk
5
13
4
9
3
1
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open Source & SaaS based helpdesk for eCommerce merchants
Last updated: September 2026
UVdesk Alternatives & Competitors (2026)
Top 6 free alternatives
BOSSDesk
BOSSDesk a FrontRunner in Help Desk Software
0.1
Value for money
Starting price
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Alerts/Escalation
5/5
Automated Routing
4.8/5
Email Management
4.3/5
LiveAgent
Cloud-based customer service platform for all sizes
Value for money
Starting price
0.1
Functionality
Alerts/Escalation
4.6/5
Activity Dashboard
4.6/5
Access Controls/Permissions
4.5/5
Top Features
Alerts/Escalation
5/5
Automated Routing
4.8/5
Email Management
4.3/5
Remote Monitoring and Management
Cloud-based IT management platform for MSPs
Value for money
Starting price
0.2
Functionality
Activity Dashboard
4.7/5
360-Degree Network Visibility
N/A
Access Management
N/A
Top Features
Alerts/Escalation
5/5
Automated Routing
4.8/5
Email Management
4.3/5
SysAid
Cloud-based AI ITSM & ESM platform for all sizes
0.1
Value for money
Starting price
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Alerts/Escalation
5/5
Automated Routing
4.8/5
Email Management
4.3/5
Freshservice
A complete IT service management (ITSM) tool for business
0.2
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.4/5
API
4.3/5
Top Features
Alerts/Escalation
5/5
Automated Routing
4.8/5
Email Management
4.3/5
Freshdesk
Cloud-based AI help desk for teams of all sizes
0.2
Value for money
Starting price
0.2
Functionality
Activity Dashboard
4.9/5
AI Summarization
4/5
AI Text-to-Speech
4/5
Top Features
Alerts/Escalation
5/5
Automated Routing
4.8/5
Email Management
4.3/5
Zendesk Suite
AI powered customer service across all channels
0.4
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Alerts/Escalation
5/5
Automated Routing
4.8/5
Email Management
4.3/5
0.1
Value for money
Starting price
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Alerts/Escalation
5/5
Automated Routing
4.8/5
Email Management
4.3/5
0.2
Value for money
Starting price
Functionality
Access Management
5/5
Audit Trail
5/5
Authentication
4.8/5
Top Features
Alerts/Escalation
5/5
Automated Routing
4.8/5
Email Management
4.3/5
0.1
Value for money
Starting price
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Alerts/Escalation
5/5
Automated Routing
4.8/5
Email Management
4.3/5
0.1
Value for money
Starting price
0.1
Functionality
Annotations
4.5/5
API
4.5/5
Access Controls/Permissions
4.5/5
Top Features
Alerts/Escalation
5/5
Automated Routing
4.8/5
Email Management
4.3/5
0.3
Value for money
Starting price
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Alerts/Escalation
5/5
Automated Routing
4.8/5
Email Management
4.3/5
0.1
Value for money
Starting price
Functionality
Activity Dashboard
5/5
Access Controls/Permissions
4.5/5
Chat/Messaging
4/5
Top Features
Alerts/Escalation
5/5
Automated Routing
4.8/5
Email Management
4.3/5
0.5
Value for money
Starting price
Functionality
API
4.4/5
Asset Tracking
4.4/5
Automated Routing
4.3/5
Top Features
Alerts/Escalation
5/5
Automated Routing
4.8/5
Email Management
4.3/5
0.1
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Alerts/Escalation
5/5
Automated Routing
4.8/5
Email Management
4.3/5
0.2
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
API
4.7/5
AI Copilot
4.4/5
Top Features
Alerts/Escalation
5/5
Automated Routing
4.8/5
Email Management
4.3/5
0.3
Value for money
Starting price
0.3
Functionality
Activity Dashboard
5/5
Asset Lifecycle Management
5/5
Activity Tracking
4.7/5
Top Features
Alerts/Escalation
5/5
Automated Routing
4.8/5
Email Management
4.3/5
Value for money
No pricing info
Starting price
0.2
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.5/5
API
4.5/5
Top Features
Alerts/Escalation
5/5
Automated Routing
4.8/5
Email Management
4.3/5
0.2
Value for money
Starting price
0.1
Functionality
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
4.6/5
Reporting/Analytics
4.6/5
Top Features
Alerts/Escalation
5/5
Automated Routing
4.8/5
Email Management
4.3/5
0.1
Value for money
No pricing info
Starting price
Functionality
Knowledge Base Management
4.8/5
Chatbot
4.8/5
Multi-Channel Communication
4.7/5
Top Features
Alerts/Escalation
5/5
Automated Routing
4.8/5
Email Management
4.3/5