UVdesk Pricing, Features, Reviews & Comparison of Alternatives

UVdesk

Open Source & SaaS based helpdesk for eCommerce merchants

4.33/5 (12 reviews)

UVdesk overview

UVdesk Helpdesk is a customer support tool for all types of businesses that helps provide effective support to customers. The platform automatically converts emails into tickets, allowing support agents to receive them and respond in a timely manner.

UVdesk enables users to prepare a FAQ page for customers from the UVdesk Panel, as well as view ratings and progress reports on all support agents. Organizations can also customize the colors and layout of the Helpdesk system as desired.
webkul.com

Pricing

Starting from
$11/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Danish, French, German and 3 other languages, Italian, Spanish, Turkish
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UVdesk reviews

Excellent
6

Very good
5

Average
0
Poor
1

Terrible
0
Value for money
Features
Ease of use
Customer support
  4.4
  4.5
  4.4
  4.3
Jamos Tan

#1 Supplier for my Opencart store

Used daily for 1-2 years
Reviewed 2017-02-21
Review Source: Capterra

WebKul is and continues to be a great factor in our online marketing experience. Our OpenCart stores run on a number of modules and we have to say there are no regrets at all. The only regret that we have is that we haven't found out about WebKul in an earlier stadium! That would of saved us alot of time and money. So, dear WebKul, thank you so much for your great development and continuous support.Most of all the various numbers of functionality that you get for the money. The are very advanced and easy to implement. And, there are not much competitors on the market who can do the same to my opinion. Before searching other suppliers or developers, first take a look on WebKul, there is a great chance that a module is developed by them, and, if you have one supplier your store is way more easy to manage.

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parul khunger

Online platform for ecommerce which includes multivendor

Used daily for less than 6 months
Reviewed 2018-12-08
Review Source: Capterra

There are lot of common queries that every customer has with eCommerce companies. So to avoid opening so many tickets for the same queries, UVdesk helps is creating a pre-defined answer to answer that question. It saves customer's and support engineers time as customer can resolve his queries by looking at those queries list and their answer. It can help in you in creating your companies feedback form, contact form or suggestion form. Ticket is created in such a way that it can be assigned to anybody to balance the workflow. Owner get the option of prioritizing the ticket as well. You can get the free trial version to analyze it.

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Vanessa Fernandez

Efficient

Used daily for 1-2 years
Reviewed 2018-03-16
Review Source: Software Advice

I have not found a more easy and efficient software that will allow allows you to work with different apps. The service has always been great and they solve issues fast. It is also very user-friendly.

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Paul Kay

Good overall system! Best part it integrates with Magento2

Reviewed 2017-07-21
Review Source: Capterra

Lots of benefits to use this help desk software. Many features and lots of intagrations. Good and fast support via Skype.Lots of instantiations and features. Magento, Magento2, Facebook, Mailbox and much more. The intargrations are endless.

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Luis Telleria

Excellebt Software and Support

Used daily for less than 6 months
Reviewed 2018-07-26
Review Source: Capterra

I love UVDESK. I have been working with it for a few months and our entire company runs on it now. We have received the best customer support experience possible. They are constantly improving and developing new tools to make it even more complete. Simply love it. Thanks guys

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UVdesk pricing

Starting from
$11/month
Pricing options
Free
Free trial
Open source
Subscription
View Pricing Plans

Basic Plan, Free.

Pro Plan, $11.00 per month per agent

Enterprise Plan, $18.00 per month per agent

UVdesk features

API
Activity Dashboard
CRM Integration
Chat
Customizable Branding
Email Integration
Knowledge Base
Social Media Integration
Third Party Integration
Ticket Management
Workflow Management

Automatic Notifications (81 other apps)
Contact History (70 other apps)
Instant Messaging (84 other apps)
Monitoring (80 other apps)
Multi-Channel Communication (72 other apps)
Prioritizing (61 other apps)
Real Time Monitoring (58 other apps)
Reporting & Statistics (93 other apps)
Surveys & Feedback (71 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for UVdesk

Key features of UVdesk

  • Live chat
  • Automated routing
  • Service desk (ITIL / ITSM)
  • Multiple brands / products
View All Features

Benefits

Automatically converts support emails into tickets.

Offers a live chat feature between the support agent and the users.

Includes social media app integration which enables all posts, comments and tweets to be converted into tickets.

The eCommerce app integration feature allows users to fetch the order related details from tickets.