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Wowdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel customer service help desk software
Table of Contents
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Wowdesk - 2026 Pricing, Features, Reviews & Alternatives
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Wowdesk overview
What is Wowdesk?
Wowdesk is a web-based, omnichannel help desk solution designed to deliver positive customer experiences for businesses of all sizes. The platform automates the tracking, recording, and lifecycle of customer service requests, and can be customized for different workflows, SLA rules, and organization structures.
Wowdesk lets users create a range of automation rules to manage cases, including case escalation, case properties updates, case reassignment, notification sending, and more. The omni-channel system allows customers to contact the help desk through a range of channels, including chat, email, and social media, and a self-service portal provides customers with access to how-to guides, FAQs, troubleshooting information, and known issues and their resolutions.
With Wowdesk, agents can access all information for the case they are working on in a single consolidated view, including customer profiles, all case notes, customer assets, recent and linked cases, correspondence, tasks, activities, attachments, and more. Rich text responses can be composed and saved as templates for common requests, and agents can send knowledge base links and check next best actions to rapidly respond to and solve cases.
Key benefits of using Wowdesk
• Automation rules can be created to automate frequent activities including case reassignment, notifications, case escalation, and case properties update.
• The self-service knowledge base provides customers with access to how-to guides, FAQs, troubleshooting informations, and known issue resolutions to reduce pressure on help desk agents.
• With Wowdesk, customers can reach out to the help desk through social media, chat, email, web forms, phone, or a customer portal.
• The consolidated case view provides agents with a single view containing customer profiles, all case notes, recent cases, linked cases, activities, tasks, correspondence and attachments, and service level agreements.
Starting price
per month
Alternatives
with better value for money
Wowdesk’s user interface
Wowdesk reviews
Overall rating
4.7
/5
11
Positive reviews
91
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.18/10
5
4
3
2
1
9
1
1
0
0
Who uses Wowdesk?
Based on 11 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
- Not enough reviewsWowdesk's features
Features rating:
Wowdesk alternatives
Wowdesk
Starting from
6
Per month
TeamSupport
Starting from
45
Per month
Zendesk Suite
Starting from
55
Per month
LiveChat
Starting from
24
Per month
Wowdesk pricing
Value for money rating:
Starting from
6
Per month
Per Feature
User opinions about Wowdesk price and value
Value for money rating:
Wowdesk integrations (7)
Wowdesk support options
Typical customers
Platforms supported
Support options
Training options
Wowdesk FAQs
Wowdesk has the following pricing plans:
Starting from: $6.00/month
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Wowdesk?
Wowdesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Wowdesk support?
Wowdesk supports the following languages:
Arabic, Czech, English, French, German, Italian, Russian
Q. Does Wowdesk offer an API?
Yes, Wowdesk has an API available for use.
Q. What other apps does Wowdesk integrate with?
Wowdesk integrates with the following applications:
Microsoft Outlook, Microsoft Azure, Google Drive, Twitter/X, Meta for Business, Microsoft Word, Microsoft Excel
Q. What level of support does Wowdesk offer?
Wowdesk offers the following support options:
Knowledge Base, Chat, Phone Support, Email/Help Desk, FAQs/Forum, 24/7 (Live rep)