App comparison
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Zendesk Sunshine
5
1
4
0
3
0
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Innovative and creative messaging platform.
Last updated: September 2026
Zendesk Sunshine Alternatives & Competitors (2026)
Chatsi
Turn Your Storefront Into an AI-Powered Sales Experience
2.0
Value for money
No pricing info
Starting price
1.0
Functionality
A/B Testing
N/A
Activity Dashboard
N/A
Audience Targeting
N/A
Top Features
API
1/5
API
N/A
Canned Responses
N/A
LiveAgent
Cloud-based customer service platform for all sizes
1.6
Value for money
Starting price
0.6
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
API
1/5
AI Copilot
N/A
Automated Responses
N/A
Slack
A single place for team communication and workflows
1.6
Value for money
Starting price
0.6
Functionality
Archiving & Retention
5/5
Authentication
4.8/5
Audio Capture
4.7/5
Top Features
API
1/5
AI Copilot
N/A
Automated Responses
N/A
SAS Viya
Cloud native AI and analytics platform
0.7
Value for money
No pricing info
Starting price
0.4
Functionality
AI/Machine Learning
4.5/5
API
4/5
Ad hoc Reporting
3/5
Top Features
API
1/5
Automated Routing
N/A
Canned Responses
N/A
1.7
Value for money
No pricing info
Starting price
0.6
Functionality
Chat/Messaging
4.8/5
Alerts/Notifications
4.7/5
Audio Calls
4.5/5
Top Features
API
1/5
AI Copilot
N/A
AI/Machine Learning
N/A
1.5
Value for money
Starting price
0.5
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
API
1/5
API
N/A
Automated Responses
N/A
1.5
Value for money
Starting price
0.6
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
AI Copilot
4.3/5
Top Features
API
1/5
API
N/A
Automated Responses
N/A
1.1
Value for money
Starting price
0.2
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
API
1/5
API
N/A
Automated Responses
N/A
1.6
Value for money
Starting price
0.4
Functionality
Access Controls/Permissions
5/5
Activity Tracking
4.7/5
AI/Machine Learning
4.6/5
Top Features
API
1/5
Automated Routing
N/A
Canned Responses
N/A
1.2
Value for money
Starting price
0.3
Functionality
A/B Testing
5/5
Activity Dashboard
5/5
Communication Management
5/5
Top Features
API
1/5
AI Copilot
N/A
API
N/A
1.5
Value for money
Starting price
0.6
Functionality
A/B Testing
5/5
Audience Targeting
5/5
AI Copilot
4.7/5
Top Features
API
1/5
Automated Responses
N/A
Automated Routing
N/A
1.8
Value for money
Starting price
0.8
Functionality
Alerts/Notifications
5/5
Alerts/Escalation
4.8/5
AI Copilot
4.7/5
Top Features
API
1/5
Automated Responses
N/A
Automated Routing
N/A
1.9
Value for money
Starting price
0.8
Functionality
Code-free Development
5/5
Chatbot
4.9/5
AI/Machine Learning
4.4/5
Top Features
API
1/5
Automated Routing
N/A
Customer Experience Management
N/A
1.5
Value for money
Starting price
0.5
Functionality
Chatbot
4.6/5
Automated Routing
4.4/5
AI/Machine Learning
4/5
Top Features
API
1/5
AI Copilot
N/A
Contextual Guidance
N/A
1.2
Value for money
Starting price
0.4
Functionality
Alerts/Escalation
4.3/5
A/B Testing
N/A
Access Controls/Permissions
N/A
Top Features
API
1/5
API
N/A
Automated Responses
N/A
1.3
Value for money
Starting price
0.3
Functionality
API
4.3/5
AI/Machine Learning
4/5
Automated Responses
4/5
Top Features
API
1/5
Canned Responses
N/A
Chatbot
N/A
1.4
Value for money
No pricing info
Starting price
0.5
Functionality
AI Copilot
5/5
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Top Features
API
1/5
Automated Responses
N/A
Automated Routing
N/A
1.3
Value for money
Starting price
0.3
Functionality
AI/Machine Learning
5/5
Automatic Call Distribution
5/5
A/B Testing
N/A
Top Features
API
1/5
Automated Routing
N/A
Canned Responses
N/A
1.8
Value for money
No pricing info
Starting price
0.8
Functionality
Autoresponders
5/5
Chatbot
5/5
AI/Machine Learning
4.7/5
Top Features
API
1/5
Automated Routing
N/A
Contextual Guidance
N/A
3.0
Value for money
Starting price
4.0
Functionality
Activity Dashboard
N/A
Alerts/Escalation
N/A
Analytics
N/A
Top Features
API
1/5
API
N/A
Automated Routing
N/A