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Ubicentrex is a French call center software with shared calendar & messaging features to enable the management of appointment schedules by phone, email or SMS
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Vixiees is a cloud-based sales solution that improves the productivity of B2C sales, call, and contact center professionals. It automates sales processes through its playbooks and increases daily contacts utilizing its workflows and omnichannel inbox.
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Voximplant Kit is an all-in-one omnichannel cloud call center platform that automates inbound and outbound calls. It supports various communication channels including voice, SMS, and messaging channels like WhatsApp, Facebook Messenger, Webchat, and more. Request 14 days of free trial here.
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Placetel + Webex combines business telephony software from the cloud with the full Webex suite. Benefit from over 150 telephone system features paired with video conferences in HD, file and screen sharing, call control, instant messaging, call center functions and unified communication.
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Daktela contact center is a cloud-based solution of call center with native support for many communication channels "OmniChannel" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks.
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SPAM & SCAM likely messages can be a major problem for companies that rely on dialing campaigns to make sales and grow their business. These types of unwanted messages can cost your company time, money and customers.
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One of the most complete solution on the market since 2006. Our contact centre solution is flexible in terms of reporting and monitoring coupled with the most powerful dialer on the market. Database management is customizable while being RGPD compliant and third party integration is possible.
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Flexydial ensures customer experience as one of the best dialer management software in the IT industry.
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A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.
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Castel Communications helps contact centers achieve operations milestones through proactive compliance and best practices. Our suite of multichannel solutions provides communication touchpoints that include Predictive/TCPA Dialing, IP PBX, Email, SMS, Chat, Social Media and Speech Analytics.
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OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres.
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Hibot is a conversational AI platform that helps businesses manage social network chats from a single platform by connecting all advisors to a single WhatsApp line and sharing conversations equally. Teams will be able to sell more, obtain reports and deliver the best digital experience to customers.
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Qfiniti is a call center workforce management solution that helps businesses handle speech analytics, track employee performance, forecast staffing requirements, set up online coaching, and manage screen recording from within a unified platform. It allows staff members to optimize workforce engagement, manage HIPAA compliance, automate employee performance management, handle desktop analytics, and more.
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Vivocha is a cloud-based service tailored to businesses looking to engage with their customers online using the most effective communication channel at the right time
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SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents.
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InfoCision provides digital marketing solutions to companies in various industries and market sectors, helping the firms make informed decisions. Key features include email & queue management, performance metrics, real-time chat, email monitoring, automated routing, collaboration tools, and alerts.
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Customer Service Support Cloud Software for easy case resolutions. No / less field service journeys as problems will be resolved via live video support
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Cloud-based marketing and customer engagement solution that helps boost and convert website visitors into inbound calls.
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Kaleyra is a cloud communications platform that enables banks, financial institutions, and enterprises to streamline customer interactions across multiple channels. Users can manage call centers from anywhere across the globe using a single cloud-based platform.
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Omnicus is a cloud-based help desk platform, which helps small to large businesses streamline contact center operations via omnichannel communication, artificial intelligence (AI), performance insights, interactive voice response (IVR), and more. The solution offers various features such as live chat, messaging, routing, key performance indicators (KPI), reporting, and API connection.
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Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.
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Click2Coach is a workforce optimization solution that helps call centers monitor & analyze agent performance and put measures in place to improve operations.
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Streem is a cloud-based customer experience software that helps businesses leverage augmented reality (AR) to provide remote support and streamline administrative processes, such as quoting, service tasks, and more. With StreemCore, supervisors can conduct live video calls with customers and quickly resolve their queries.
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CafeX Meetings is an online video collaboration solution with HD video, live chat, screen sharing, drag-and-drop content sharing, call recording, and more
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With CallAI, businesses understand and optimize voice interactions, Improve customer satisfaction, reduce cost, & improve the product or service. Automatic QA scorecards, customer sentiment, call drivers, alerts, competitor analysis, overtalk and speaking rate analysis help managers achieve goals.
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