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Call Center Software - Page 12

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Omnicus logo
4.5
(2)

Make The Contact Center Your Competitive Advantage

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Omnicus is a cloud-based help desk platform, which helps small to large businesses streamline contact center operations via omnichannel communication, artificial intelligence (AI), performance insights, interactive voice response (IVR), and more. The solution offers various features such as live chat, messaging, routing, key performance indicators (KPI), reporting, and API connection.

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Servetel logo
3.4
(5)

Communication management solution

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Servetel is a communication management solution designed to help businesses connect and communicate with customers via calls and custom messages. The platform comes with a call management module, which lets organizations transfer calls to executives based on rosters, availability and shift timings.

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Zoho Voice logo
3.4
(5)

Cloud-based business phone for SMB sales and support teams

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Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.

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Click2Coach logo
4.3
(2)

Workforce optimization software for contact centers

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Click2Coach is a workforce optimization solution that helps call centers monitor & analyze agent performance and put measures in place to improve operations.

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Streem logo
3.7
(3)

Cloud-based AI and AR tool for remote support

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Streem is a cloud-based customer experience software that helps businesses leverage augmented reality (AR) to provide remote support and streamline administrative processes, such as quoting, service tasks, and more. With StreemCore, supervisors can conduct live video calls with customers and quickly resolve their queries.

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iPlum logo
5.0
(1)

VoIP app for calls, secure text & phone tree communication

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iPlum solves the privacy problem of professionals doing business calling & texting with their smartphone. The iPlum app provides a separate secure business phone line by keeping the business and personal communication isolated. It is built on next generation platform with HIPAA compliance.

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CallAI logo
5.0
(1)

AI-based call analysis platform

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With CallAI, businesses understand and optimize voice interactions, Improve customer satisfaction, reduce cost, & improve the product or service. Automatic QA scorecards, customer sentiment, call drivers, alerts, competitor analysis, overtalk and speaking rate analysis help managers achieve goals.

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Whisbi logo
5.0
(1)

The power of Live Engagement

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Whisbi is a conversational commerce solution designed for live engagement & sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.

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OpenTouch Enterprise Cloud logo
5.0
(1)

Voice & unified communications for SMBs

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A bundle of enhanced and personalized applications for data center transformation and voice / unified communications for small to medium-sized businesses

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23shout logo
5.0
(1)

The contact centre for modern business

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23shout is a cloud-based phone system that doesn't require any installs and can be accessed from any device. It has powerful call scripting and automation features that lets users link into their existing tools and workflows. It has advanced analytics capabilities that give employees insights into their calling performance. Designed by marketers for marketers, it allows users to easily integrate with all your workflows and provides powerful analytics.

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assist365 - AI-powered Virtual Assistant logo
5.0
(1)

Listen to the "Real Voice of Customer" with assist365

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assist365 offers to automate the entire customer service workflow across both inbound and outbound. Right from Conversational IVR to handling complex queries for various use cases.

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Conquer logo
5.0
(1)

Revenue Engagement & Sales Acceleration

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Conquer is a revenue engagement and sales acceleration that empowers sales and service teams to be more effective at communicating with customers across email, voice, SMS, and social channels.

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CallerDesk logo
5.0
(1)

Virtual telephony system for business communications

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CallerDesk is a cloud-based call handling platform. It provides cloud numbers with self-service options and automates redirection to different destinations in accordance with configurable routing strategies. The software also monitors performance and sales conversion data to inform marketing.

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NICE Nexidia logo
5.0
(1)

AI-enabled customer engagement analytics platform

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NICE Nexidia is a customer engagement analytics platform designed to help businesses in financial services, healthcare, legal, IT and other industries monitor customer service activities, trends and performance across contact center sites, team members, and agents using artificial intelligence (AI)-enabled dashboards.

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SalesLens logo
5.0
(1)

Cloud-based data analysis platform

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SalesLens is a cloud-based data analysis software that helps businesses analyze and monitor sales conversations on a unified platform. Key features include reporting/analytics, an activity dashboard, data visualization, performance tracking, and more.

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Pulse logo
5.0
(1)

Comprehensive telecom solutions for businesses of all sizes

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Pulse Telesystems stands at the forefront of the telecom industry, offering businesses a comprehensive suite of cutting-edge solutions. With our deep expertise and relentless commitment to innovation, we have developed a state-of-the-art platform that revolutionizes call center operations.

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Cirrus Contact Center logo
5.0
(1)

AI-enabled solution for automating customer service

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Cirrus provides an AI-powered platform to help businesses manage customer experience operations. It offers a unified contact center with omni-channel capabilities, a CRM, workforce optimization, and quality management processes. The platform integrates with numerous third-party apps through open APIs.

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Bonga Cloud logo
5.0
(1)

Call center software

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Bonga Cloud is a call center software that helps businesses manage routing, agent performance monitoring, real-time analytics, task management, and more. The platform enables managers to gain insights into outbound and inbound calls, monitor active calls and track call disposition using a centralized dashboard.

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Audara logo
5.0
(1)

Call center and business phone software

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Audara is a call center and business phone software that helps businesses record calls, set up call queues, manage inbound campaigns, conduct surveys, handle conference calls, and more from within a unified platform. It allows team members to set up extensions, create interactive service menus, design ring groups, and configure automated wait-music & announcements.

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AireContact logo
5.0
(1)

Multi-channel call centre software

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AireContact offers a hosted, multi-channel contact centre to manage inbound and outbound calls, email, chat, and social media in one place.

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Omnichannel Contact Center logo
5.0
(1)

Cloud-based customer service platform

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Cloud Contact Center by masvoz is a customer service platform that helps businesses manage interactions across various communication channels such as SMS, phone, web, WhatsApp, and Webchat.

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MiaRec logo
5.0
(1)

Boost Efficiency. Elevate Experiences. Improve Outcomes.

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MiaRec helps contact centers unlock the intelligence from their customer interactions for better business results & happier customers.

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TelTel logo
5.0
(1)

Call Center Management Software

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TelTel is a cloud-based solution that helps to enhance call center efficiency and improve business KPIs for any business size. One-stop shop for call center management system and telecommunications services (VoIP, SIP Trunk, SMS).

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Selmo logo
5.0
(1)

Powerful auto dialer software for call centers & businesses

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Selmo is a call automation software for businesses, call centers, and contact centers, which covers most business processes, offers wide call center software functionality, and has one of the most effective predictive dialers on the market.

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Smiddle Agent Scripting logo
5.0
(1)

Boost your contact center!

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Smiddle Agent Scripting is software for scripting communication between contact center agents and customers. The software is designed for Cisco contact centers.

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