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Prompt.io Pricing, Features, Reviews and Alternatives

Prompt.io product overview

What is Prompt.io?

Prompt.io is a bi-directional messaging platform that businesses leverage to operate and automate personalized, results-oriented conversations across SMS texting, chat and social messaging channels. Instant Apps facilitate hyper-personalized customer experiences at scale, syncing data in real time to CRM and back-end data sources.

Key benefits of using Prompt.io

  • Prompt.io helps increase contact rates and allows organizations to converse with and support customers via SMS, Facebook Messenger, and live chat.

  • The Salesforce plugin enables users to manage conversations from SFDC records, and utilize deep links in Prompt.io to get back to relevant Salesforce records.

  • Create no-code 'Instant Apps' to collect and share information with customers, directly from an SMS conversation, and send forms to get photos, signatures, and more from customers.

  • Layer in simple keyword automation or build out complex bots into SMS workflows to drive efficiency and speed up responses.

  • Prompt.io integrates with Salesforce, Google Sheets and more to provide seamless messaging services and data collection for businesses.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Chat
    Email/Help Desk

    Training options

    Webinars
    In Person
    Documentation

    Prompt.io pricing information

    Value for money

    4.7

    /5

    8

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Prompt.io features

    Functionality

    4.4

    /5

    8

    Total features

    38

    6 categories

    Most valued features by users

    Reporting/Analytics
    API
    Chat/Messaging
    Customizable Branding
    Multi-Channel Communication
    Live Chat
    Alerts / Escalation
    Surveys & Feedback

    Functionality contenders

    Prompt.io users reviews

    Overall Rating

    4.0

    /5

    8

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.5/10
    Rating distribution

    5

    4

    3

    2

    1

    5

    1

    0

    1

    1

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Incredible Product that Helped Us Grow

    Reviewed 3 years ago
    Pros

    Chatbox was easy to use, and more importantly, easy for our users to interact with

    Cons

    It took us some time to fully understand what it is capable of

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Useful Product, Responsive team

    Reviewed 3 years ago

    There were some issues with the rollout of CB2, but I was able to work with the team to resolve those issues-- they were responsive, communicative, and made a serious effort to better understand our uses of the product to improve service going forward. The Chatbox team is very easy to work with, and responsive to any concerns or issues we may encounter with the product.

    Pros

    The product is great for our CRM and outreach- texting potential students allows us to reach them in a way that is probably the most accessible today. It allows us to coordinate with students to book calls, find out what info they need, or quickly recognize a lack of interest. The primary features are easy to use and straightforward.

    Cons

    When it comes to admin usage and deeper features of the software, it's not as easy to navigate. Sometimes glitches prevent us from responding to leads in a timely manner, if at all (though this is rare). Making it easier for admins to add and edit macros from the inbox view would be really helpful, and it's also a little too easy to accidentally delete a macro.

    Vendor response

    Hi Claire, We truly appreciate your review! Thank you for being such an engaged customer! Your feedback on what we can do to improve is invaluable. Thank you for putting your trust in us!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

    Share this review:

    Too spotty of service to rely on

    Reviewed 3 years ago
    Pros

    Chatbox makes it easy to text customers directly from salesforce, and keeps a record of SMS conversations on the salesforce file. It's as easy to keep texting records as it is to keep email records with Chatbox.

    Cons

    Our team constantly experience service outages/downtimes during peak hours of operation. When trying to send a text, it's almost a 50/50 shot that it will go through. The integration is not set up to work will with large sales teams.

    Vendor response

    Hi Kim, we appreciate the honest feedback on your experience with Chatbox. Uptime is one of our highest priorities, and we'll do our best to win back your trust. Please reach back out to your account team anytime that you want to discuss your experience further

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Extremely flexible company with a great product.

    Reviewed 5 years ago

    We have seen close rates jump up around 20%-30% on individuals who had received SMS messages vs those that did not. In addition to those tangible benefits, the software is easiest enough to use that our internal users really enjoy having this tool at their disposal.

    Pros

    Chatbox is an incredibly lightweight yet powerful tool. It was incredibly easy to work with the team to setup text messaging within our Salesforce CRM. The biggest pro for me is how flexible Chatbox is with building and implementing our product. We had a few but very specific requests on how the service needed to connect with Salesforce and Chatbox was VERY receptive to these asks and built out our needs accordingly. Beyond this, as we worked to roll out some automated texting from our Salesforce application they responded to feedback and changes we had requested and worked quickly to implement. Very impressive.

    Cons

    Not many to mention but the only additional ask I would have would be for a better message template system which is something I believe Chatbox is already working on.

    Vendor response

    Thank you for your feedback George! It's been great working with the General Assembly team to enable SMS and we look forward to getting additional features rolled out for the team soon.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Executive

    Reviewed 3 years ago

    I love the support team

    Pros

    Ease-of-use and functionality were by far most appealing

    Cons

    None that jumped right out at me. The product works very well.

    Vendor response

    Tom, it's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us!

    Prompt.io FAQs and common questions

    Q. What type of pricing plans does Prompt.io offer?

    Prompt.io has the following pricing plans:
    Pricing model: Subscription


    Q. Who are the typical users of Prompt.io?

    Prompt.io has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does Prompt.io support?

    Prompt.io supports the following languages:
    English


    Q. Does Prompt.io offer an API?

    Yes, Prompt.io has an API available for use.


    Q. What other apps does Prompt.io integrate with?

    Prompt.io integrates with the following applications:
    Ytel, Salesforce Sales Cloud, Slack, NationBuilder, Bandwidth, Twilio


    Q. What level of support does Prompt.io offer?

    Prompt.io offers the following support options:
    Phone Support, Chat, Email/Help Desk

    Common Prompt.io comparisons

    Prompt.io logo
    Avochato logo
    Prompt.iovsAvochato

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