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Prompt.io Pricing, Features, Reviews and Alternatives
Prompt.io product overview
What is Prompt.io?
Prompt.io is a bi-directional messaging platform that businesses leverage to operate and automate personalized, results-oriented conversations across SMS texting, chat and social messaging channels. Instant Apps facilitate hyper-personalized customer experiences at scale, syncing data in real time to CRM and back-end data sources.
Key benefits of using Prompt.io
Typical customers
Platforms supported
Support options
Training options
Prompt.io pricing information
Prompt.io features
Prompt.io users reviews
Overall Rating
4.0
/5
8
Positive reviews
Anonymous Reviewer
Verified reviewer
Venture Capital & Private Equity, 11-50 employees
Used monthly for 6-12 months
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Chatbox was easy to use, and more importantly, easy for our users to interact with
It took us some time to fully understand what it is capable of
Claire P.
Education Management, 1,001-5,000 employees
Used daily for 1-2 years
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There were some issues with the rollout of CB2, but I was able to work with the team to resolve those issues-- they were responsive, communicative, and made a serious effort to better understand our uses of the product to improve service going forward. The Chatbox team is very easy to work with, and responsive to any concerns or issues we may encounter with the product.
The product is great for our CRM and outreach- texting potential students allows us to reach them in a way that is probably the most accessible today. It allows us to coordinate with students to book calls, find out what info they need, or quickly recognize a lack of interest. The primary features are easy to use and straightforward.
When it comes to admin usage and deeper features of the software, it's not as easy to navigate. Sometimes glitches prevent us from responding to leads in a timely manner, if at all (though this is rare). Making it easier for admins to add and edit macros from the inbox view would be really helpful, and it's also a little too easy to accidentally delete a macro.
Hi Claire, We truly appreciate your review! Thank you for being such an engaged customer! Your feedback on what we can do to improve is invaluable. Thank you for putting your trust in us!
Kim C.
Verified reviewer
Education Management, 501-1,000 employees
Used daily for 1-2 years
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Chatbox makes it easy to text customers directly from salesforce, and keeps a record of SMS conversations on the salesforce file. It's as easy to keep texting records as it is to keep email records with Chatbox.
Our team constantly experience service outages/downtimes during peak hours of operation. When trying to send a text, it's almost a 50/50 shot that it will go through. The integration is not set up to work will with large sales teams.
Hi Kim, we appreciate the honest feedback on your experience with Chatbox. Uptime is one of our highest priorities, and we'll do our best to win back your trust. Please reach back out to your account team anytime that you want to discuss your experience further
George A.
E-Learning, 201-500 employees
Used daily for less than 6 months
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We have seen close rates jump up around 20%-30% on individuals who had received SMS messages vs those that did not. In addition to those tangible benefits, the software is easiest enough to use that our internal users really enjoy having this tool at their disposal.
Chatbox is an incredibly lightweight yet powerful tool. It was incredibly easy to work with the team to setup text messaging within our Salesforce CRM. The biggest pro for me is how flexible Chatbox is with building and implementing our product. We had a few but very specific requests on how the service needed to connect with Salesforce and Chatbox was VERY receptive to these asks and built out our needs accordingly. Beyond this, as we worked to roll out some automated texting from our Salesforce application they responded to feedback and changes we had requested and worked quickly to implement. Very impressive.
Not many to mention but the only additional ask I would have would be for a better message template system which is something I believe Chatbox is already working on.
Thank you for your feedback George! It's been great working with the General Assembly team to enable SMS and we look forward to getting additional features rolled out for the team soon.
Tom H.
Real Estate, 501-1,000 employees
Used daily for 1-2 years
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I love the support team
Ease-of-use and functionality were by far most appealing
None that jumped right out at me. The product works very well.
Tom, it's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us!
Prompt.io FAQs and common questions
Q. What type of pricing plans does Prompt.io offer?
Prompt.io has the following pricing plans:
Pricing model: Subscription
Q. Who are the typical users of Prompt.io?
Prompt.io has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Prompt.io support?
Prompt.io supports the following languages:
English
Q. Does Prompt.io offer an API?
Yes, Prompt.io has an API available for use.
Q. What other apps does Prompt.io integrate with?
Prompt.io integrates with the following applications:
Ytel, Salesforce Sales Cloud, Slack, NationBuilder, Bandwidth, Twilio
Q. What level of support does Prompt.io offer?
Prompt.io offers the following support options:
Phone Support, Chat, Email/Help Desk
Common Prompt.io comparisons
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