getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Customer Support Software with Customizable templates - Page 5

Last updated: July 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

121 software options

Vivantio logo

Flexible Software. Focused Service.

learn more
Vivantio provides customer service teams a flexible service optimization solution to meet and exceed customer expectations. Our platform combines CRM capabilities with the power of enterprise-level features so B2B service teams can improve service while reducing costs and serving happier customers.

Read more about Vivantio

Users also considered
Freshchat logo

Live Chat software for modern messaging

learn more
Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile app, or social

Read more about Freshchat

Users also considered
ClickDesk logo

Live chat for customer support

learn more
ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.

Read more about ClickDesk

Users also considered
NiCE CXone logo

Cloud-based contact center software

learn more
Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

Read more about NiCE CXone

Users also considered
Efficy CRM logo

Pay-less for more. Europe's most flexible CRM

learn more
Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business.

Read more about Efficy CRM

Users also considered
Helpfeel logo
(0)

AI FAQ and chatbot platform for customer support

learn more
Helpfeel is an AI-powered knowledge platform addressing customer and internal inquiries via self-service solutions. It features intent prediction search, an AI chatbot for natural conversation, and voice of customer analytics to reduce inquiry volumes. With FAQ and ticket management, plus marketing tools for conversion optimization, it consolidates knowledge and automates responses across touchpoints for customer support and internal help desk operations.

Read more about Helpfeel

Users also considered
Flixcheck logo
(0)

Digital forms solution for improved customer communication

learn more
Flixcheck is a digital solution for forms and customer communication. It enables sending custom forms to customers' phones for secure completion and return. Key features include digital signatures, file uploads, SEPA mandates, and a PDF editor. Designed to streamline interactions and data workflows while complying with GDPR, Flixcheck integrates with existing systems and is ideal for individuals, small teams, or large enterprises.

Read more about Flixcheck

Users also considered
Mobile Service Cloud logo
(0)

Mobile Service Cloud, for frictionless service experiences

learn more
Provide outstanding online customer service experiences with Mobile Service Cloud. Work together efficiently in one Agent Inbox and engage with your customers via all channels. Boost efficiency, increase productivity, and improve your online customer service with this easy-to-use software solution.

Read more about Mobile Service Cloud

Users also considered
Grypp logo
(0)

Customer engagement solution for contact centers

learn more
Grypp helps contact centers get closer to customers by providing a shared, engaging experience through immersive technology. Grypp's Digital Experience Platform (DXP) adds live synchronous interactions to existing voice, chat and messaging channels to elevate the contact center experience.

Read more about Grypp

Users also considered
Haber Chat logo
(0)

your go-to platform for managing WhatsApp communications.

learn more
Key features include multi-number management, automated message campaigns, and CRM-level customer tracking. It integrates with over 5000 apps for seamless customization. Enjoy real-time analytics, quick replies, and team collaboration, all in one place. Plus, you can start with a free trial!

Read more about Haber Chat

Users also considered
i-net HelpDesk logo
(0)

Streamline Support with Intelligent Ticketing

learn more
i-net HelpDesk is a customer support platform with intelligent ticket management, workflow automation, AI-assisted responses, self-service knowledge base, SLA tracking, and real-time collaboration. Resolve customer issues faster while improving service quality and team productivity.

Read more about i-net HelpDesk

Users also considered
Saysimple logo
(0)

Dynamic Customer Engagement Platform

learn more
We streamline, automate and track inbound and outbound communication efforts between organizations and their customers.

Read more about Saysimple

Users also considered
Sympoq logo
(0)

SaaS help desk software for agile teams and startups

learn more
SympoQ is a SaaS solution with AI-driven support ticketing system, AI chatbot, a knowledge base, and live chat features agile teams and startups use to provide automated customer support.

Read more about Sympoq

Users also considered
Cobbai logo
(0)

AI agents for customer service

learn more
Cobbai’s AI agents assist support teams by automating responses, routing tickets, and delivering actionable insights to improve efficiency.

Read more about Cobbai

Users also considered
Roundesk logo
(0)

Telecom and customer relationship software provider

learn more
Roundesk is your partner value generator who accompanies you in your projects of business telecommunications and customer relationship management (CRM), from the thought to the implementation and beyond.

Read more about Roundesk

Users also considered
TIKTING logo
(0)

TIKTING® Help Desk & Change Management System

learn more
SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

Read more about TIKTING

Users also considered
Kundo logo
(0)

Customer service management system

learn more
Kundo is a customer service management system that helps businesses create an optimal service mix between assisted and self-service to meet personalized customer service requirements. With centralized case management, an accessible knowledge platform and AI-driven self-service, users can deliver support across multiple communication channels, such as email, live chat, and more.

Read more about Kundo

Users also considered
DRUID logo
(0)

Enhance user experience with DRUID conversational AI

learn more
DRUID AI offers conversational AI with an NLP engine of 98% accuracy, multiple integrations & flexible cloud/on-prem/hybrid deployments

Read more about DRUID

Users also considered
Ayudo logo
(0)

AI powered customer support automation platform

learn more
AI-powered customer support platform that automates L0 queries, escalates issues to L1/L2 with full context, and manages customer conversations across chat, email, messaging, and voice.

Read more about Ayudo

Users also considered
BOTNATION AI logo
(0)

Artificial intelligence (AI)-based chatbot creation platform

learn more
BOTNATION AI is a cloud-based conversational AI solution designed to help businesses launch and manage chatbots for websites and Facebook pages. With the keyword recommendation engine, users can search and analyze keywords and phrases from customer interactions across multiple advertising campaigns.

Read more about BOTNATION AI

Users also considered
etrack1 logo
(0)

For customer centres with passionate customer service manage

learn more
etrack1 owns the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.

Read more about etrack1

Users also considered