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Help Desk Software with Call Routing (2026) - Page 2

Last updated: April 2026

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All apps

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Features

Support Ticket Management(33)

Reporting/Analytics(36)

Real-Time Notifications(22)

Email Management(36)

Alerts/Escalation(37)

Call Routing

Integrated with

Microsoft Teams(9)

Microsoft 365(5)

Google Workspace(4)

Microsoft Outlook(5)

3CX(3)

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Mac(17)

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Android(19)

Linux(15)

Web-based(39)

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Windows(22)

Organization types

Small Business(38)

Non Profit(27)

Large Enterprises(38)

Public Administrations(24)

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Mid Size Business(39)

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39 software options

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Helpshift

3.9

(29)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Digital customer service platform and ticketing system

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Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

Inxide

4.6

(10)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Omnichannel Conversational AI Platform developed by Increso

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Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.

Kiamo

4.2

(11)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Centralized & Aumented Customer Relationship

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Kiamo is a Cloud omnichannel solution for Contact centers

Gnatta

4.7

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer engagement tool for omnichannel communication

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Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple channels such as Instagram, Facebook, Twitter, email, and more on a centralized platform. Administrators can sort conversations based on date or time.

Sugester

4.0

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Help desk management tool for small and midsize businesses

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Sugester is a marketing automation system that helps small and medium-sized businesses with customer communication, product management, and team collaboration. Key features include live chat, task management, forum, knowledge base, feedback, and customer relationship management.

Nixxis Contact Suite

4.3

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Axxelerate your customer interactions

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One of the most complete solution on the market since 2006. Our contact centre solution is flexible in terms of reporting and monitoring coupled with the most powerful dialer on the market. Database management is customizable while being RGPD compliant and third party integration is possible.

Daktela

4.3

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Call Centre Software for all Business

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Daktela contact center is a cloud-based solution of call center with native support for many communication channels "OmniChannel" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks.

Omnicus

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Make The Contact Center Your Competitive Advantage

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Omnicus is a cloud-based help desk platform, which helps small to large businesses streamline contact center operations via omnichannel communication, artificial intelligence (AI), performance insights, interactive voice response (IVR), and more. The solution offers various features such as live chat, messaging, routing, key performance indicators (KPI), reporting, and API connection.

ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

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ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

SAP Service Cloud

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-enabled customer service platform for remote support

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SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents.

Akio.CX

(0)

Multi-channel customer relations management platform

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Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

CommBox

(0)

Cloud-based contact center and customer service solution

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CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients.

SOGEDES.X

(0)

Cloud-based omnichannel call and contact center solution

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SOGEDES.X is an omnichannel cloud solution for inbound, outbound, and blended contact centers. The solution enables companies to inspire customers across channels and to manage customer relationships easily and effectively.

etrack1

(0)

For customer centres with passionate customer service manage

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etrack1 owns the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.