App comparison
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Help Desk Software with Real-Time Reporting (2026) - Page 3
Last updated: April 2026
117 software options
Sponsored
Virima
5
9
4
6
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Intelligent CMDB automation and complete IT asset management
Read more about Virima
SolarWinds Service Desk
5
365
4
192
3
18
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
Read more about SolarWinds Service Desk
Desk Manager
5
89
4
15
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
We orchestrate deals for great results
Read more about Desk Manager
Call Center Studio
5
28
4
15
3
4
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Pay-as-you-go • Scalable • AI Powered • Better CX
Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.
Read more about Call Center Studio
HaloCRM
5
3
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Software for managing customer service operations
Read more about HaloCRM
Supportbench
5
105
4
7
3
4
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Only AI Customer Support Platform
Read more about Supportbench
kintone
5
111
4
35
3
4
2
3
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Agile, No-code Business Application Platform
Read more about kintone
OTRS
5
58
4
25
3
11
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helpdesk software for customer service management teams
Read more about OTRS
Daktela
5
1
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Call Centre Software for all Business
Read more about Daktela
TurnFriendly
5
5
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The tool for complaint managers
Read more about TurnFriendly
HEINZELMANN
5
0
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Issue tracking software for the IT sector
Read more about HEINZELMANN
Deepser
5
35
4
17
3
4
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service desk, CRM, and asset management software
Read more about Deepser
Glassix
5
100
4
3
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
One inbox, countless smiles
Read more about Glassix
Front
5
202
4
57
3
13
2
7
1
7
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled customer service platform for collaboration
Read more about Front
ServiceTonic
5
1
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ServiceTonic targets small and medium size enterprises
Read more about ServiceTonic
ConnectWise PSA
5
111
4
105
3
37
2
10
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
PSA tool designed for as-a-service businesses
Read more about ConnectWise PSA
UJET
5
94
4
36
3
7
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer interaction & support platform with CRM integration
Read more about UJET
LiveChat
5
1.2K
4
428
3
62
2
13
1
6
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-based live chat for customer support and sales teams
Read more about LiveChat
ManageEngine SupportCenter Plus
5
6
4
6
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web based customer support
Read more about ManageEngine SupportCenter Plus
Request Tracker
5
1
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The system you need to track the tasks you can't forget.
Read more about Request Tracker
Giva
5
52
4
5
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud based help desk software for businesses of all sizes
Read more about Giva
ServiceNow
5
190
4
131
3
18
2
2
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM for automation & management of IT enterprise services
Read more about ServiceNow
TeamSupport
5
496
4
291
3
53
2
6
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer support solution for B2B SaaS
Read more about TeamSupport
Issuetrak
5
134
4
57
3
13
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Issue tracking and workflow automation platform
Read more about Issuetrak
Wavity
5
1
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Frictionless business on a budget
We offer solutions to support many digital workflows - IT, Sales and Marketing, HR, Work and Project Management and other workflows that are unique to your organization and your teams.
Read more about Wavity