Call Center Studio Pricing, Features, Reviews & Comparison of Alternatives

Call Center Studio

Cloud-based call center management software

4.5/5 (36 reviews)

Call Center Studio overview

What is Call Center Studio?

Call Center Studio is a cloud-based software that provides businesses with tools to manage and handle customers’ queries on a centralized platform. Supervisors can automatically route incoming calls to specific agents, record voicemails, and provide employees with the context and touchpoints of previous calls.

Using Call Center Studio’s IVR functionality, organizations can manage inbound and outbound call campaigns, create IVR prompts, and utilize the built-in Google Speech tool to improve automatic speech recognition (ASR) capabilities. Managers can store information in a centralized database and encrypt client interactions with real-time transport (RTP) protocols. Other features include predictive dialer, number masking, scheduling, contact management, workflow configuration, messaging, status tracking, call monitoring, and more.

Call Center Studio provides a dashboard, which allows enterprises to monitor key performance indicators (KPIs), track agents’ performance, and generate historical reports. The software also helps users record SMS or web chats, maintain audit trails, and manage privacy rules for recorded calls.

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
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Call Center Studio user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.7
  4.7
Emre Kadir Öztürk

its so good

Used daily for 2+ years
Reviewed 2018-06-12
Review Source: Capterra

Pros
speed is my most like about this software. when i want to call its quickly fulfill. it is most important . thnk

Cons
useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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AYLİN KILIÇ

Aylin Kılıç -Planing Manager

Used daily for 2+ years
Reviewed 2020-10-30
Review Source: Capterra

overall comfortable to use, not complicated

Pros
User Friendly, simple, wide report opportunity, containing new technologies, accelerating

Cons
There may be information boxes in the menus

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tamara Yahfoufi

Rocky and Unpredictable

Used daily for 6-12 months
Reviewed 2018-06-15
Review Source: Capterra

I can easily contact any client I want with an internet connection and a head set.

Pros
I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Cons
So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Kemal Baykan

Call Center Studio is our right hand.

Used daily for 1-2 years
Reviewed 2020-10-30
Review Source: Capterra

They did almost everything what I requested.

Pros
The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!

Cons
They did a lot of things beyond my imagination.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ahmet eser

My thoughts on call center

Used daily for 2+ years
Reviewed 2020-11-02
Review Source: Capterra

Frankly, I do not comment on this question without using the application in detail.

Pros
I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.

Cons
It is very bad situation that this software does not work on google chrome browser.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Call Center Studio pricing

Pricing options
Subscription
Free trial
View Pricing Plans

For more information about pricing, you can visit Call Center Studio's website at https://callcenterstudio.com/contact-center-solution/

Call Center Studio features

API
Alerts / Escalation
CRM Integration
Customizable Branding
Email Integration
Knowledge Base Management
Monitoring
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Third Party Integration
Workflow Management

Activity Dashboard (129 other apps)
Automatic Notifications (109 other apps)
Chat (208 other apps)
Instant Messaging (104 other apps)
Multi-Language (76 other apps)
Reporting & Statistics (143 other apps)
Support Ticket Management (84 other apps)

Videos and tutorials

Additional information for Call Center Studio

Key features of Call Center Studio

  • Real-time Chat
  • Interactive Voice Response (IVR)
  • Queue Management
  • Live Chat
  • Knowledge Base
  • Support Ticketing
  • Real-time Chat
  • Ticket Management
  • Hotkeys
  • Reporting/Analytics
  • Knowledge Base
  • MIS Reporting
  • Multi-Part Conferencing
  • Open Database Design
  • Outbound Reporting
  • Telemarketing Management
  • VoIP Connection
  • VoIP
  • Interactive Voice Response (IVR)
  • Unified Communications
  • SIP Trunking
  • Access Controls/Permissions
  • Voice Quality Enhancement
  • Ring Groups
  • Reporting/Analytics
  • Power Dialer
  • Preview Dialer
  • Progressive Dialer
  • Call Scheduling
  • Surveys
  • Reporting/Analytics
  • Workflow Configuration
  • Macros/Templated Responses
  • Remote Access/Control
  • Customizable Fields
  • Bulk Actions
  • Service Level Agreement (SLA) Management
  • Network Monitoring
  • Queue Management
  • Multiple Scripts
  • Phone Key Input
  • Call Center
  • Call Logging
  • Voice Customization
  • Auto Dialer
  • Call Tagging
  • Scheduled Recording
  • Archiving
  • Call Scheduling
  • List Management
  • Campaign Specific Caller ID
  • Event Triggered Recording
  • Distributed Call Recording
  • Reporting/Analytics
  • Automated Routing
  • IT Asset Management
  • Interaction Tracking
  • Outbound Call Center
  • Call Logging
  • Progressive Dialer
  • Manual Dialer
  • Inbound Call Center
  • Blended Call Center
  • Built-in Telephony
  • Contact Import/Export
  • Interaction Tracking
  • Search/Filter
  • Email Management
  • Virtual Assistant
  • Call Conferencing
  • Voicemail Transcription
  • Alerts/Notifications
  • Call Queues
  • Call Screening
  • Reporting/Analytics
  • Online Voice Transmission
View All Features