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Call Center Studio Logo

Call Center Studio

Pay-as-you-go • Scalable • Enhanced AX • Better CX

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Call Center Studio Pricing, Features, Reviews and Alternatives

Call Center Studio product overview

What is Call Center Studio?

Call Center Studio is the world’s first and only Google-based contact center software that guarantees effortless scalability and profound efficiency to help you build the best experiences for your customers and agents.

Key benefits of using Call Center Studio

• Scalable - Serverless infrastructure enables fast deployment, colocation, and the ability to size your operations up and down as you wish, freeing you of bulky hardware that burden your budget and tie your agents to the desk.

• Cost-efficient - No license renewals, no maintenance fees, no commitments, no hidden costs. Just a friendly pay-as-you-go model with no surprises.

• Unleash agents’ full potential - Intuitive interface simplifies agents’ daily tasks while next-gen tools empower them to overcome customer challenges and features like skill-based routing enable better call management.

• Open API - Enjoy the ease of built-in integrations with various popular CRMs, payment gateways, and other business tools. Using something unique? Our open API will facilitate secure and speedy integrations within minutes!

• Empower your decision-makers with actionable data - Alongside our powerful built-in reporting and monitoring tools and dashboards, with access to Google Data Studio, you also gain access to valuable actionable insights.

• Increased CX levels - Utilize machine learning and AI-based chatbots, voice bots, and many other tools to offer your customers quality self-service processes and increase operational efficiency by up to 400%.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Email/Help Desk
Phone Support
Knowledge Base
FAQs/Forum

Training options

In Person
Webinars
Live Online
Documentation
Videos

Call Center Studio pricing information

Value for money

4.7

/5

47

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Call Center Studio features

Functionality

4.6

/5

47

Total features

125

12 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Reporting & Statistics
Customizable Branding
Multi-Channel Communication
Live Chat

Functionality contenders

Call Center Studio users reviews

Overall Rating

4.5

/5

47

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.02/10
Rating distribution

5

4

3

2

1

29

14

4

0

0

Pros
But the most good part is customer support. They are all friendly and helpful.

AR

Anonymous Reviewer

So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing.

fb

fatih boran b.

Alotech has a web interface that allows you to call your customers and colleagues whereever you are. It has an easy setup and sound quality is good.

AR

Anonymous Reviewer

Cons
The connection problems really hinder my job and waste my time.

TY

Tamara Y.

It can be confusing if you don't know what you are looking at.

AR

Anonymous Reviewer

Connections problems may be the only thing that make my interaction lower.
AvatarImg

Billy G.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

its so good

Reviewed 4 years ago
Pros

speed is my most like about this software. when i want to call its quickly fulfill. it is most important . thnk

Cons

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Call Center Studio Experience ( 4 years )

Reviewed a year ago

overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.

Pros

very easy to use and economically inexpensive. I can get support very fast.

Cons

This software is under the minuscule. I've been fine for 4 years.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Rocky and Unpredictable

Reviewed 4 years ago

I can easily contact any client I want with an internet connection and a head set.

Pros

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Cons

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Aylin Kılıç -Planing Manager

Reviewed 2 years ago

overall comfortable to use, not complicated

Pros

User Friendly, simple, wide report opportunity, containing new technologies, accelerating

Cons

There may be information boxes in the menus

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Call Center Studio makes our deployment easier.

Reviewed 6 months ago

Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.

Pros

Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.

Cons

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

Call Center Studio FAQs and common questions

Q. What type of pricing plans does Call Center Studio offer?

Call Center Studio has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Call Center Studio?

Call Center Studio has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Call Center Studio support?

Call Center Studio supports the following languages:
English


Q. Does Call Center Studio offer an API?

Yes, Call Center Studio has an API available for use.


Q. What other apps does Call Center Studio integrate with?

Call Center Studio integrates with the following applications:
Telegram, Zoho CRM, BIME, WhatsApp, Pipedrive, Meta for Business, Google Data Studio, Salesforce Platform, HubSpot CRM, Zendesk


Q. What level of support does Call Center Studio offer?

Call Center Studio offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum

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