getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Help Desk Software with Freelancers - Page 5

Last updated: May 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

292 software options

Infraon ITSM logo

ITSM software

learn more
Infraon ITSM, a pink elephant-certified platform, helps businesses streamline and expedite the IT service management lifecycle. It offers a proprietary AI bot that intelligently addresses user queries and requests, resembling human interaction and simultaneously acts as a real-time knowledge base.

Read more about Infraon ITSM

Users also considered
Support.cc logo

provide best customer service

learn more
Support.cc is a powerful software designed to provide a faster and better experience for your customers. It automates the Omnichannel customer experience and will help you increase customer retention and sales.

Read more about Support.cc

Users also considered
AppBase DCM & BPM Platform logo

AI supported low-code platform for case management solutions

learn more
Eccentex delivers next-generation dynamic case management and business process automation solutions that are enhanced by Eccentex AI Services to help brands and government entities achieve results quickly and easily.

Read more about AppBase DCM & BPM Platform

Users also considered
HaloCRM logo

Software for managing customer service operations

learn more
HaloCRM is a flexible help desk solution that offers a sustainable way to scale customer service operations. HaloCRM is a future-proof solution for organizations of any size.

Read more about HaloCRM

Users also considered
Tikit by Cireson logo

Tikit by Cireson - AI-based service desk solution

learn more
Tikit is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem, Tikit delivers a modern, seamless support experience aligned with the future of IT service management.

Read more about Tikit by Cireson

Users also considered
User.com logo

The engine of growth. An all in one solution for user data.

learn more
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place.

Read more about User.com

Users also considered
UseResponse logo

All-in-one Customer Support and Feedback Suite

learn more
Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

Read more about UseResponse

Users also considered
Sabio Virtual logo

Cloud-based help desk software for support teams

learn more
Sabio Virtual is a cloud-based help desk software, which enables service providers and support teams within businesses to handle technical calls, access reports, manage client details, organize knowledge base articles, and more. Administrators can track the evolution of working hours for each technician and configure permission levels for team members.

Read more about Sabio Virtual

Users also considered
Movidesk logo

Omnichannel customer service and help desk platform

learn more
Movidesk is a cloud-based help desk platform, which enables enterprises to manage the ticketing system and centralize both client and team communications across multiple channels on a unified dashboard. Features include event-based triggers, reporting, service catalog, surveys, and timekeeping.

Read more about Movidesk

Users also considered
Zammad logo

Open source helpdesk and ticketing solution

learn more
Zammad is a help desk software. It is an open source solution designed for small and medium-sized companies. Zammad offers functionalities for customer service teams to manage and track customer requests.

Read more about Zammad

Users also considered
ALVAO Service Desk logo

AI-powered ITSM solution designed for Microsoft 365

learn more
ALVAO Service Desk is a Microsoft-native ITSM solution that centralizes service delivery across IT, HR, and Facilities through seamless Outlook and Teams integration. With AI assistance, Copilot support, and a 24/7 virtual agent, it streamlines requests, reduces workload, and accelerates resolution.

Read more about ALVAO Service Desk

Users also considered
Helprace logo

All-in-one customer service solution

learn more
Helprace can be used as an email manager or full-fledged ticketing system. Manage workflows, saved commands / replies, users and reports.

Read more about Helprace

Users also considered
Rankmi logo

The all in one HR Platform.

learn more
Rankmi is the leading 360º software for the automation of human capital processes in Latin America, which offers the most complete, robust and secure all-in-one platform on the continent, covering each of the stages of the collaborators' life cycle.

Read more about Rankmi

Users also considered
TurnFriendly logo

The tool for complaint managers

learn more
TurnFriendly is a web-based platform, especially for the handling of complex complaints.

Read more about TurnFriendly

Users also considered
Genuity IT Admin Suite logo

IT management platform for businesses of all sizes

learn more
Genuity IT Admin Suite is a cloud-based platform which helps businesses generate actionable insights and streamline process workflows for IT departments. Key features include ticket management, network monitoring, asset performance tracking, and spend analysis.

Read more about Genuity IT Admin Suite

Users also considered
Consol CM/Helpdesk logo

Software for managing IT helpdesk and support operations

learn more
Consol CM/Helpdesk is a cloud-based solution designed to help businesses of all sizes manage IT helpdesk and support operations via a unified portal. The platform enables organizations to resolve inquiries and issues, track changes, map processes and establish custom workflows.

Read more about Consol CM/Helpdesk

Users also considered
NITRO Help Desk logo

IT Help Desk Solution for Microsoft Office 365, Teams and SP

learn more
Help Desk for SharePoint is a complete out-of-the-box IT help desk solution managing requests with efficient queue management, ticket resolution, graphs, charting, and more. Tickets are resolved quickly and efficiently. Unlimited staff and end-users. Customizable workflows and forms.

Read more about NITRO Help Desk

Users also considered
Tactful AI logo

Simpler, Better and Modern Customer Service

learn more
Tactful AI’s customer service platform offers transformative business benefits by centralising interactions and enhancing service through AI and automation.

Read more about Tactful AI

Users also considered
Business Manager 365 logo

Cloud-based business management software

learn more
Business Manager 365 is an on-premise and cloud-based software designed to help organizations handle various business operations, such as customer relationship management (CRM), enterprise resource planning (ERP), quality assurance, IT ticketing, and more on a centralized platform.

Read more about Business Manager 365

Users also considered
Virima logo

Intelligent CMDB automation and complete IT asset management

learn more
Virima is a SaaS platform for businesses to manage IT operations and report potential challenges. It provides IT insights for decision-making through automated infrastructure discoveries and service mapping. The platform is designed to help companies simplify IT operations and systems management.

Read more about Virima

Users also considered
Watermelon logo

AI Agents for scalable, human-led customer conversations

learn more
AI Agents that automate customer conversations, hand over to humans when needed, and work seamlessly with your existing tools.

Read more about Watermelon

Users also considered
ServiceWise logo

Web based help desk management software

learn more
ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features

Read more about ServiceWise

Users also considered
ServiceTonic logo

ServiceTonic targets small and medium size enterprises

learn more
ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

Read more about ServiceTonic

Users also considered
Inxide logo

Omnichannel Conversational AI Platform developed by Increso

learn more
Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.

Read more about Inxide

Users also considered
HelpOnClick logo

Live Chat Software and Virtual agent for SMBs

learn more
HelpOnClick offers a help desk & knowledgebase solution for SMBs in addition to their live chat software, with ticket management and agent collaboration.

Read more about HelpOnClick

Users also considered