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Movidesk Logo

Omnichannel customer service and help desk platform

Table of Contents

Movidesk - 2025 Pricing, Features, Reviews & Alternatives

What is Movidesk?

Movidesk is a cloud-based help desk platform, which enables enterprises to manage the ticketing system and centralize both client and team communications across multiple channels on a unified dashboard. Features include event-based triggers, approval process control, reporting, service catalog, satisfaction surveys, and timekeeping.

The platform enables agents to aggregate and publish technical documents, tutorials, and FAQs to enhance customers’ self-service experiences. Clients can use personal portals to track the progress of tickets, place new service requests, and access the knowledge base. Supervisors can customize registration screens and create different fields for rules, approvals, SLAs, and more. It allows managers to calculate hours worked on resolving tickets and monitor the interactions between teams.

Movidesk helps team members manage appointments via a calendar, map events to tickets or assets, and develop templates to automatically answer repetitive queries. It lets administrators automate processes, route tasks among employees, and set up viewing permissions for agents. The platform also offers integration with various third-party applications such as Pipedrive, Jira, Nectar CRM, and more.

Starting from

99

/user

Per month

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Movidesk's key features

Most critical features, based on insights from Movidesk users:

Performance Metrics
Live Chat
Alerts/Escalation
Customer Database
Support Ticket Management

All Movidesk features

Features rating:

Activity Dashboard
API
Appointment Management
Automated Routing
Calendar Management
Chat/Messaging
CMDB
Customizable Branding
Document Storage
Email Management
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
Mobile Access
Multi-Channel Communication
Queue Management
Real-Time Chat
Reporting & Statistics
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Surveys & Feedback
Third-Party Integrations
Workflow Configuration
Workflow Management

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Movidesk pricing

Value for money rating:

Starting from

99

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

Movidesk integrations (10)

Integrations rated by users

We looked through 5 user reviews, to identify which products are mentioned as Movidesk integrations, and what is the users perception.

WhatsApp logo
WhatsApp

Integration rating: 5.0 (1)

Movidesk support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Knowledge Base
FAQs/Forum
Phone Support
Email/Help Desk

Training options

Documentation
Webinars
Videos

Movidesk reviews

Overall rating

4.8

/5

5

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.4/10
Rating distribution

5

4

3

2

1

4

1

0

0

0

Movidesk FAQs

Q. What type of pricing plans does Movidesk offer?

Movidesk has the following pricing plans:
Starting from: $99.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of Movidesk?

Movidesk has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Movidesk support?

Movidesk supports the following languages:
Portuguese


Q. Does Movidesk support mobile devices?

Movidesk supports the following devices:
Android, iPhone


Q. Does Movidesk offer an API?

Yes, Movidesk has an API available for use.


Q. What other apps does Movidesk integrate with?

Movidesk integrates with the following applications:
Redmine, Jira, WhatsApp, Pipedrive, Meta for Business, Twilio


Q. What level of support does Movidesk offer?

Movidesk offers the following support options:
24/7 (Live rep), Chat, Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk

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