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UseResponse Logo

UseResponse

4.6
(36)

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All-in-one Customer Support and Feedback Suite

(3)

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UseResponse Pricing, Features, Reviews and Alternatives

UseResponse FAQs

Q. What type of pricing plans does UseResponse offer?

UseResponse has the following pricing plans:
Starting from: $199.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of UseResponse?

UseResponse has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does UseResponse support?

UseResponse supports the following languages:
Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Japanese, Portuguese, Russian, Spanish, Thai


Q. Does UseResponse offer an API?

Yes, UseResponse has an API available for use.


Q. What other apps does UseResponse integrate with?

UseResponse integrates with the following applications:
Jira, WhatsApp, Zapier, Zoho Projects, Google Workspace, WordPress, Twitter/X, Slack, Meta for Business, Confluence, Salesforce Platform, HubSpot CRM


Q. What level of support does UseResponse offer?

UseResponse offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base

UseResponse product overview

Price starts from

199

/user

Per month

What is UseResponse?

UseResponse is an all-in-one multichannel Help Desk, Community Communication Platform, Live Chat with messengers, and Customer Self-Service designed for use by any type of company and community. UseResponse can be used by any organization - whether it produces goods, provides services, or is non-profit - to hear customers opinions & feedback in order to improve.

Key benefits of using UseResponse

  • Provide multi-channel support with UseResponse through a self-service community, live chat, widgets, email requests & social networks.

  • Create custom automatic actions on objects & generate notifications on specific use cases with UseResponse's Scenario Automation.

  • Create your own customized interface. The UseResponse help center is implemented into the design of your website.

  • Embed widgets onto your website or as a popup to gather feedback and requests from your community.

  • Emails received are automatically converted into tickets according to custom rules.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Email/Help Desk
    FAQs/Forum
    Knowledge Base

    Training options

    Live Online
    Documentation
    Videos

    Not sure about UseResponse? Compare it with a popular alternative

    Starting from

    199

    /user

    Per month

    Free plan
    Free trial
    Pricing range

    Starting from

    49

    Per month

    Per Feature

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    UseResponse pricing information

    Value for money

    4.6

    /5

    36

    Starting from

    199

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    UseResponse features

    Functionality

    4.5

    /5

    36

    Total features

    99

    12 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third-Party Integrations
    Activity Dashboard
    Chat/Messaging
    Customizable Branding
    Multi-Channel Communication
    Reporting & Statistics

    Functionality contenders

    UseResponse users reviews

    Overall Rating

    4.6

    /5

    36

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.21/10
    Rating distribution

    5

    4

    3

    2

    1

    25

    9

    1

    0

    1

    Pros
    My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help.
    We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with.
    It's a good mature feature set and was fairly straight-forward to setup. They customized our Wishlist as an enterprise solution and we were impressed with the results.
    Cons
    Useresponse charged us to get the articles back (which is bad enough), but then we found none of the images were brought back.
    It is a very costly app,I believe the price should be reviewed.
    Some functionality we wanted that wasn't available, has been delayed.

    Overall rating contenders

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