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UseResponse Logo

UseResponse

All-in-one Customer Support and Feedback Suite

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UseResponse Pricing, Features, Reviews and Alternatives

UseResponse product overview

Price starts from

199

/user

Per month

What is UseResponse?

UseResponse is an all-in-one multichannel Help Desk, Community Communication Platform, Live Chat with messengers, and Customer Self-Service designed for use by any type of company and community. UseResponse can be used by any organization - whether it produces goods, provides services, or is non-profit - to hear customers opinions & feedback in order to improve.

Key benefits of using UseResponse

  • Provide multi-channel support with UseResponse through a self-service community, live chat, widgets, email requests & social networks.

  • Create custom automatic actions on objects & generate notifications on specific use cases with UseResponse's Scenario Automation.

  • Create your own customized interface. The UseResponse help center is implemented into the design of your website.

  • Embed widgets onto your website or as a popup to gather feedback and requests from your community.

  • Emails received are automatically converted into tickets according to custom rules.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Email/Help Desk
    FAQs/Forum
    Knowledge Base

    Training options

    Live Online
    Documentation
    Videos

    UseResponse pricing information

    Value for money

    4.8

    /5

    35

    Starting from

    199

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    UseResponse features

    Functionality

    4.7

    /5

    35

    Total features

    103

    13 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Reporting & Statistics
    Customizable Branding
    Multi-Channel Communication
    Live Chat

    Functionality contenders

    UseResponse users reviews

    Overall Rating

    4.7

    /5

    35

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.21/10
    Rating distribution

    5

    4

    3

    2

    1

    25

    9

    1

    0

    0

    Pros
    My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help.
    We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with.
    It's a good mature feature set and was fairly straight-forward to setup. They customized our Wishlist as an enterprise solution and we were impressed with the results.
    Cons
    It is a very costly app,I believe the price should be reviewed.
    Some functionality we wanted that wasn't available, has been delayed.
    Was a little difficult to customize the theme.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best customer support I can imagine

    Reviewed 3 years ago
    Pros

    It works great and is flexible for collecting feedback, ideas, and questions in real time and asynchronously.

    Cons

    Sometimes the admin console can be a bit difficult to navigate, but all of the features are there, somewhere.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Ticket management at its peak

    Reviewed 10 months ago

    I've had a great experience with this application ever since I acquired it, although its a little expensive but has a lovely interface and very high capacity and flexibility in the collection of questions and feedback, all in realtime interaction.

    Pros

    What I love most is the seasoned support which is always timely and accurate. With this app,I have the capacity to interact with multiple clients at the same time ,all in real time. Its definitely worth its cost as It integrates easily with other softwares and social media app

    Cons

    It is a very costly app,I believe the price should be reviewed. Aside this, its a great tool in network monitoring so I still love this app.

    Vendor response

    Hi! Thank you very much for your time to leave a review of our UseResponse Software! We really appreciate it and always try to be customer-centric in providing customer support. We also try to base our product development decisions on customer insights. We totally understand your concerns regarding the price, but considering the features offered, the flexibility, the ability to create multiple portals with no extra cost, and comparing to the competitors with similar functionality set, we consider the price being reasonable at the moment. If looking into a complete suite, you can consider it's UserVoice, Zendesk and Intercom all in one. And again, thank you very much for being with us, we are very happy that our tool can be a helper in improving your customers communications.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    your article, faq formating sucks

    Reviewed 7 years ago

    We are considering leaving your service as your base design is pretty old style looking. You should consider modernizing it. Check out how Square space Knowledge base looks, we would like something which looks as mdoern as that https://support.squarespace.com/hc/en-us/categories/200352188-Knowledge-Base And the FAQ page should be modern like https://www.qapital.com/faq you can check how old looking http://withjoy.useresponse.com looks which is why we are likely to leave the service even though we have paid for it.

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Vendor response

    Hello Vishal, In order to supply with good service, we are ready to assist you in integration of the system with website + customizing the look and feel of articles and knowledge base to your requirements. As system is very flexible, we try to utilize the common way of providing support in package, but not everyone would be amazed with features we have and UI we provide. Let us know if you can consider using our service, if we are to provide better UI for your needs in order for you to change your mind in regards to this review. Hope you would give us a chance to make product better and change your opinion here.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great product, Great support & consulting

    Reviewed a year ago

    On the whole, the software convinces with an incredibly great and simple usability, it is well thought-out and logically structured, and the team behind it is extremely competent and fast in support and small individual development projects. Larger individual requirements can be solved professionally through support or and cost-effectively consulting.

    Pros

    We first used Idea Management in the beginning, and later built up our Knowledge Base. We use the knowledge base for both internal and external user groups. The structure of the rights management is simple and flexible, as well as the possibility to form different communities, to distribute knowledge base articles to specific target groups and to manage information. In addition, we use the ticket system as internal workload management and can thus transparently share and manage all tasks.

    Cons

    Nothing worth mentioning, and it seems bug free too.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Powerful, easy to use,fantastic customer support

    Reviewed 5 years ago

    1) I can provide managed customer/ticket support 2) I can easily integrate new custom support team members into the process 3) I can teach users about my site interactive to my support system 4) I can provide a 'Feature Request' system that I can use to not only assess user needs/desires but also keep them in the loop about status of those requests.

    Pros

    Right now my favorite feature is the 'inline' FAQ whereby I can add a 'What's This?' icon anywhere on my site which then pops up the UseResponse widget with an FAQ related to the user's current asset. This is fully integrated to the support system allowing me to both inform users of features interactively and allow for extended/related answers and even customer support. I tested a number of popular/leading...

    Cons

    So far not much. The only feature I'd love to include is the ability for FAQ/Articles to link to other articles inside the widget. Right now you are limited to either the sidebar of related articles (which keeps you in the widget) or adding a hyperlink to an artcile which opens a new browser window. I"m told they are working on that too though so that would leave me with nothing to complain about.

    UseResponse FAQs and common questions

    Q. What type of pricing plans does UseResponse offer?

    UseResponse has the following pricing plans:
    Starting from: $199.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of UseResponse?

    UseResponse has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does UseResponse support?

    UseResponse supports the following languages:
    Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Japanese, Portuguese, Russian, Spanish, Thai


    Q. Does UseResponse offer an API?

    Yes, UseResponse has an API available for use.


    Q. What other apps does UseResponse integrate with?

    UseResponse integrates with the following applications:
    Jira, WhatsApp, Zapier, Zoho Projects, Google Workspace, WordPress, Twitter, Slack, Meta for Business, Confluence, Salesforce Platform, HubSpot CRM


    Q. What level of support does UseResponse offer?

    UseResponse offers the following support options:
    Chat, Email/Help Desk, FAQs/Forum, Knowledge Base

    Common UseResponse comparisons

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    Zendesk logo
    UseResponsevsZendesk

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