UseResponse Pricing, Features, Reviews & Comparison of Alternatives

UseResponse

All-in-one customer support suite

4.68/5 (28 reviews)

UseResponse overview

UseResponse is an all-in-one social CRM, help center, communication platform, customer service tool and customer support platform designed for use by any type of company and community. UseResponse can be used by any organization - whether it produces goods, provides a service or is non-profit - to hear customers opinions & feedback in order to improve.

UseResponse is designed for support agents & customers and enables companies to understand their customers and their customers' opinions of the products and services on offer. Using a ticketing system, ideas bank & organized online documentation, UseResponse enables users to ask questions, report problems and leave votes, which in turn allows companies to collect feedback, suggestions and constructive criticism.

UseResponse enables organizations to provide support to customers in an effective and different way. With open code, UseResponse is fully customizable to the organization too. They can organize communities, gather feedback and gain customers' loyalty with the help of different responses to ideas, problems and questions. Organizations can interact with users & customers and listen to their feedback to ultimately enhance their product or service.
www.useresponse.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, German, Russian
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UseResponse reviews

Value for money
Features
Ease of use
Customer support
  4.9
  4.7
  4.9
  4.9
Michael Schertz

Powerful, easy to use,fantastic customer support

Used daily for 1-2 years
Reviewed 2017-11-10
Review Source: Capterra

1) I can provide managed customer/ticket support 2) I can easily integrate new custom support team members into the process 3) I can teach users about my site interactive to my support system 4) I can provide a 'Feature Request' system that I can use to not only assess user needs/desires but also keep them in the loop about status of those requests.Right now my favorite feature is the 'inline' FAQ whereby I can add a 'What's This?' icon anywhere on my site which then pops up the UseResponse widget with an FAQ related to the user's current asset. This is fully integrated to the support system allowing me to both inform users of features interactively and allow for extended/related answers and even customer support. I tested a number of popular/leading competing services and found UseResponse to be the most comprehensive and easy to use of all of them and the price is decidedly right. For me the final deciding factor was that a company that creates customer support software in fact provides superior customer support too. I was able to learn about and set up all the features I needed with direct and caring support. I don't often 'gush' about software (actually usually I gripe :) ) but UseResponse IMHO deserves it.

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Loveday Anyim

UseResponse: an All-in-One Solution for your Help Desk and Support Suite.

Used daily for less than 6 months
Reviewed 2017-03-24
Review Source: Capterra

UseResponse has proved to be one of the Best decisions we undertook. We were looking for an All-in-One Solution to enable us to manage Our Customer Support Solutions, and UseResponse turned out simply great. We used the Trial version, and got Our Team to test every aspect of the system, and were very happy with the outcome and Information gathered were thoroughly analysed and formed part of Our decision to upgrade. The System interface is highly customisable to Our needs, and it's easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback software, help desk ticketing system packed in one simple solution. Digging deeper, we utilised the Help Desk Analytics Tools (HDAT) to measure Support Agents Performance. One other great feature is the Intelligent Ticket Processing (ITP) and the ease with which All requests aggregated in one inbox from different support channels. I will highly recommend anyone whose Business is looking for a seamless Combination of Help Desk + Multilingual Knowledge Base Features and API integration and Mobile ready (IOS and Android integration). Throughout the integration Process, the UseResponse Team were of immense support. Their Customer Support Team is great. UseResponse is Value for money. Unique feedback system Social Integration Content analysing Multi lingual knowledge bases Unified Agents interface for all platforms Fast customer support and problem-solving Unique feedback system Ticket merge Restful API, IOS, Android integration Several Feedback sources: community portal, embedded widget Ease of Installation

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Jiří Mlavec

Multi.function support/help desk service

Used daily for 2+ years
Reviewed 2018-12-12
Review Source: Capterra

Only positive experience. UseResponse is on of tools that works perfectly for our use-case and I may only recommend it.Very nice complex software that cover almost all needs our team has. Support email ticketing system and help desk software for collecting ideas and public support. Together with self-hosting system with possible CSS customization, ideal tool. Because of self-hosting solution, we from time to time face minor issues with functionality, fortunately support of UseResponse team is excellent and issues are almost instantly solved.

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Richard Sankey

UseResponse Review

Used daily for 2+ years
Reviewed 2018-11-27
Review Source: Capterra

Customer community visibility of ideas and issues is the key problem we solved. Previously these were all dealt with, but were invisible to customer, leading to dissatificationEasy to set up Easy for end-users Configurable and extendable and functionality growing all the time Great support Value for money compared to competitors if off the chart On premises option was vital for us .. not sure if this is still available?

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Natraj Kana

3 Years experience was great! Quick email responses and Great Documentation

Used daily for 2+ years
Reviewed 2018-07-12
Review Source: Capterra

Simple UI with great functionality, lot of documentation and support is fantastic. Simple to implement and immediate email support.

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UseResponse pricing

Pricing options
Free trial
One time license
View Pricing Plans


Cloud-hosted: $10 per agent / month

Self-Hosted: $699 One-time Fee

UseResponse features

API
Chat
Knowledge Base
Surveys & Feedback

Activity Dashboard (81 other apps)
Automatic Notifications (80 other apps)
CRM Integration (72 other apps)
Contact History (70 other apps)
Customizable Branding (72 other apps)
Email Integration (73 other apps)
Instant Messaging (84 other apps)
Monitoring (80 other apps)
Multi-Channel Communication (72 other apps)
Prioritizing (61 other apps)
Real Time Monitoring (58 other apps)
Reporting & Statistics (92 other apps)
Social Media Integration (72 other apps)
Third Party Integration (96 other apps)
Ticket Management (64 other apps)
Workflow Management (65 other apps)

Additional information for UseResponse

Key features of UseResponse

  • Surveys & feedback
  • Chat
  • Social Media integration
  • Help desk management
  • Knowledge base
  • Customizable Functionality
  • Widgets
  • Multilingual Support
  • Self-service community
  • Customizable reporting
View All Features

Benefits

Provide multi-channel support with UseResponse through a self-service community, live chat, widgets, email requests & social networks.

Create custom automatic actions on objects & generate notifications on specific use cases with UseResponse's Scenario Automation.

Create your own customized interface. The UseResponse help center is implemented into the design of your website.

Embed widgets onto your website or as a popup to gather feedback and requests from your community.

Emails received are automatically converted into tickets according to custom rules.