App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

UseResponse Logo

UseResponse

All-in-one Customer Support and Feedback Suite

UseResponse - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is UseResponse?

UseResponse is an all-in-one multichannel Help Desk, Community Communication Platform, Live Chat with messengers, and Customer Self-Service designed for use by any type of company and community. UseResponse can be used by any organization - whether it produces goods, provides services, or is non-profit - to hear customers opinions & feedback in order to improve.

UseResponse is designed for Support Agents & Product Managers to help companies to understand their customers and their customers' feedback on the products and services on offer. Using a ticketing system, ideas bank & organized online documentation, UseResponse enables users to ask questions, report problems and leave votes, which in turn allows companies to collect feedback, suggestions, and actionable customer-based insights.

UseResponse enables organizations to provide support to customers in an effective way. With open code, UseResponse is fully customizable. They can organize communities, gather feedback and gain customers' loyalty with the help of different responses to ideas, problems and questions. Organizations can interact with users & customers and listen to their feedback to ultimately enhance their product or service.

Benefits of using UseResponse

  • Provide multi-channel support with UseResponse through a self-service community, live chat, widgets, email requests & social networks.

  • Create custom automatic actions on objects & generate notifications on specific use cases with UseResponse's Scenario Automation.

  • Create your own customized interface. The UseResponse help center is implemented into the design of your website.

  • Embed widgets onto your website or as a popup to gather feedback and requests from your community.

  • Emails received are automatically converted into tickets according to custom rules.

    • Starting from

    199

    /user

    Per month

    Alternatives with better value for money

    UseResponse's key features

    Most critical features, based on insights from UseResponse users:

    Social Media Integration
    5.0
    (1)
    Knowledge Base Management
    5.0
    (2)
    Email Management
    5.0
    (1)
    Customizable Branding
    5.0
    (2)
    Reporting/Analytics
    4.5
    (2)

    Features

    4.5

    /5

    36

    Ease of use

    4.7

    /5

    36

    All UseResponse features

    Workflow Management
    4.5
    (2)
    Real-Time Updates
    5.0
    (1)
    Reporting & Statistics
    5.0
    (1)
    Multi-Channel Communication
    5.0
    (1)
    Alerts/Notifications
    5.0
    (1)
    Support Ticket Tracking
    5.0
    (1)
    Automated Routing
    5.0
    (1)
    Self Service Portal
    5.0
    (1)
    Call Center Management
    5.0
    (1)
    Document Storage
    4.0
    (1)
    Project Tracking
    (0)
    Project Management
    (0)
    Problem Management
    (0)
    Proactive Chat
    (0)
    Prioritization
    (0)
    Help Desk Management
    (0)
    Idea Ranking
    (0)
    Polls/Voting
    (0)
    Online Forums
    (0)
    Ideation
    (0)
    Multi-Language
    (0)
    Inbox Management
    (0)
    Macros/Templated Responses
    (0)
    Interaction Tracking
    (0)
    Live Chat
    (0)
    Knowledge Management
    (0)
    Inventory Management
    (0)
    Issue Tracking
    (0)
    Widgets
    (0)
    Website Integration
    (0)
    Third-Party Integrations
    (0)
    Text Editing
    (0)
    Task Progress Tracking
    (0)
    Task Management
    (0)
    Tagging
    (0)
    Surveys & Feedback
    (0)
    Support Ticket Management
    1.0
    (1)
    Status Tracking
    (0)
    SSL Security
    (0)
    Single Sign On
    (0)
    Service Level Agreement (SLA) Management
    (0)
    Search/Filter
    (0)
    Scheduled/Automated Reports
    (0)
    Real-Time Notifications
    (0)
    Real-Time Chat
    (0)
    Real-Time Analytics
    (0)
    Ratings/Reviews
    (0)
    Queue Management
    (0)
    Complaint Monitoring
    (0)
    Communication Management
    (0)
    Commenting/Notes
    (0)
    Collaboration Tools
    (0)
    Client Portal
    (0)
    Chatbot
    (0)
    Chat/Messaging
    (0)
    Catalog Management
    (0)
    Case Management
    (0)
    Canned Responses
    (0)
    Calendar Management
    (0)
    Brainstorming
    (0)
    Autoresponders
    (0)
    Archiving & Retention
    (0)
    Approval Workflow
    (0)
    API
    (0)
    Alerts/Escalation
    (0)
    Activity/News Feed
    (0)
    Activity Tracking
    (0)
    Activity Dashboard
    (0)
    Access Controls/Permissions
    (0)
    @mentions
    (0)
    Gamification
    (0)
    Full Text Search
    (0)
    Forms Management
    (0)
    Feedback Management
    (0)
    Event Triggered Actions
    (0)
    Email Templates
    (0)
    Document Management
    (0)
    Discussions/Forums
    (0)
    Data Visualization
    (0)
    Data Security
    (0)
    Data Import/Export
    (0)
    Customizable Templates
    (0)
    Customizable Reports
    (0)
    Customizable Forms
    (0)
    Customizable Fields
    (0)
    Customer Segmentation
    (0)
    Customer History
    (0)
    Customer Database
    (0)
    Customer Complaint Tracking
    (0)
    CRM
    (0)
    Content Management
    (0)
    Content Library
    (0)

    UseResponse alternatives

    UseResponse logo

    UseResponse

    4.6
    (36)

    Starting from

    199

    /user

    Per month

    Free trial
    Free version
    Ease of Use
    4.7
    Features
    4.5
    Value for Money
    4.6
    Customer Support
    4.8
    Tidio logo

    Tidio

    4.7
    (459)
    visit website

    Starting from

    29

    Per month

    Free trial
    Free version
    Ease of Use
    4.6
    Features
    4.6
    Value for Money
    4.5
    Customer Support
    4.6
    HubSpot Service Hub logo

    HubSpot Service Hub

    4.4
    (165)
    visit website

    Starting from

    20

    Per month

    Free trial
    Free version
    Ease of Use
    4.4
    Features
    4.1
    Value for Money
    4.3
    Customer Support
    4.6
    Zoho CRM logo

    Zoho CRM

    4.3
    (6.8K)
    visit website

    Starting from

    14

    Per month

    Free trial
    Free version
    Ease of Use
    4.2
    Features
    4.3
    Value for Money
    4.3
    Customer Support
    4.1

    UseResponse pricing

    Pricing options
    Free plan
    Subscription
    Free trial
    Pricing range
    view pricing plans

    Value for money

    4.6

    /5

    36

    Starting from

    199

    /user

    Per month

    UseResponse support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Email/Help Desk
    FAQs/Forum
    Knowledge Base

    Training options

    Live Online
    Documentation
    Videos

    UseResponse reviews

    Overall rating

    4.6

    /5

    36

    Positive reviews

    94

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.21/10
    Rating distribution

    5

    4

    3

    2

    1

    25

    9

    1

    0

    1

    Pros
    We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with.
    LS

    Lennert S.

    ICT Senior Specialist

    It's a good mature feature set and was fairly straight-forward to setup. They customized our Wishlist as an enterprise solution and we were impressed with the results.
    BS

    Brian S.

    Product Owner

    UseResponse has been the selected product for our self serve support forum concept. They have delivered with great quality & service, and not to mention with great agility.
    GL

    Geo L.

    Business Intelligence Operations Manager

    Cons
    Useresponse charged us to get the articles back (which is bad enough), but then we found none of the images were brought back.

    Verified reviewer

    Anonymity request

    It is a very costly app,I believe the price should be reviewed.

    Verified reviewer

    Anonymity request

    I have a lot of e-mails and requests coming from my customers and it was very difficult for me to organize all of them.
    JL

    John L.

    Read all reviews
    Read all reviews

    UseResponse FAQs

    Q. What type of pricing plans does UseResponse offer?

    UseResponse has the following pricing plans:
    Starting from: $199.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)

    These products have better value for money

    Q. Who are the typical users of UseResponse?

    UseResponse has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does UseResponse support?

    UseResponse supports the following languages:
    German, English, Russian, Chinese (Simplified), Chinese (Traditional), Dutch, French, Japanese, Portuguese, Spanish, Thai

    Q. Does UseResponse offer an API?

    Yes, UseResponse has an API available for use.

    Q. What other apps does UseResponse integrate with?

    UseResponse integrates with the following applications:
    Jira, WhatsApp, Zapier, Zoho Projects, Google Workspace, WordPress, Twitter/X, Slack, Meta for Business, Confluence, Salesforce Platform, HubSpot CRM

    Q. What level of support does UseResponse offer?

    UseResponse offers the following support options:
    Chat, Email/Help Desk, FAQs/Forum, Knowledge Base

    Related categories

    Knowledge Base
    Customer Support
    Help Desk
    Knowledge Management
    Customer Service
    Service Desk
    Sales Tracking
    Customer Satisfaction
    Community
    Complaint Management
    Live Chat
    Idea Management

    Select your country

    US office

    56 Top Gallant Road
    Stamford, CT 06902
    USA

    Registered office

    Calle Álava 121
    08018 Barcelona,
    Spain

    For you

    JoinSign inSoftware categoriesBlog & research

    For vendors

    Get listedYour account

    Our company

    About usWe're hiring!NewsLegalPrivacy Policy
    14+ YEARS RECOMMENDING SOFTWARE

    © 2010-2024 GetApp. All Rights Reserved.
    GetApp is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.