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Helprace Pricing, Features, Reviews and Alternatives
Helprace FAQs
Q. Who are the typical users of Helprace?
Q. What languages does Helprace support?
Helprace supports the following languages:
Portuguese, Japanese, Swedish, Finnish, Irish, Indonesian, Chinese (Traditional), Norwegian (Bokmal), Korean, French, Ukrainian, Thai, Italian, Czech, English, Hungarian, Hebrew, Danish, Russian, Turkish, German, Polish, Arabic, Chinese (Simplified), Dutch, Spanish
Q. Does Helprace support mobile devices?
Q. What other apps does Helprace integrate with?
Helprace product overview
What is Helprace?
Helprace is a customer service software for startups, small businesses and enterprises. Helprace allows companies to track, manage and sort conversations with their customers. With Helprace, users can manage emails with a ticketing help desk, offer a knowledge base and a customer community. Users can submit feedback according to four channels: questions, ideas, problems and praise. This results in a seamless integration of one-on-one and self-service support.
Key benefits of using Helprace
Set case rules, workflows, saved actions, manage user contact cards and analyze reports on help desk activity. Looks like email to customers.
Integrate Helprace help desk with existing email providers. Email client with "#" commands. Set up a custom email address.
The Helprace feedback community and tab lets users share feedback in 4 ways: ask a question, share an idea, report a problem, give praise. Disable what isn't needed.
Build a Question-Answer site and get customers to participate. Mark replies as best, set categories, customize voting. Agents collision detection and the ability to save drafts.
Helprace indexes all knowledge base articles in search results. Articles support rich text, media. Build a public, private or staff-only knowledge base.
Customers can participate in a community to help one-another or interact with the user's brand. Improve SEO and draw traffic to the site. Community activity is fully integrated with the help desk.
Helprace uses contextual search and suggestions that appear as users type in their query. Search suggestions minimize duplicate tickets, questions, feedback or bug reports.
Organizations that offer multiple products or services can build multiple portals.
Busiest time of day, response time, replies to solve, resolution, happiness, team reports. Set custom dates, business hours. Set report views, compare and print reports.
Set CSS, Header, Footer, Head tags. Localized to all languages. Set custom ticket and user fields. GA Integrations, Developer API, SSO, SSL Encryption and Social Sign in.
Typical customers
Platforms supported
Support options
Training options
Not sure about Helprace? Compare it with a popular alternative
Helprace
Starting from
10
Per month
Per Feature
Starting from
40
Per month
Flat Rate
Helprace pricing information
Helprace features
Functionality
3.8
/5
7
Total features
84
9 categories
Most valued features by users
Functionality contenders
Helprace users reviews
Overall Rating
4.7
/5
7
Positive reviews
100
%
Overall rating contenders
Alex K.
Internet,
Review source
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As a software depeloper, I am happy with Helprace. I use the ticketing and community applications. I actually look forward to reading new ideas, questions, (and even issues) that are brought up by my users. It can be challenging to address everyone, but it's great that communication is transparent and visible to others who may have the same question. Another thing to note is that we moved straight...
I really like the way Helprace seamlessly blends the help desk and the community. Some customer conversations deserve to be in the open and some need to be private. This doesn't only help deflect ticket numbers but it keeps our customers happy.
I'd like to integrate Helprace with Slack because we all use it around the office and love it.
Piotr K.
Information Technology and Services, 11-50 employees
Used monthly for 2+ years
Review source
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We migrated fro UserVoice after they raised price 11 fold. We are a very satisfied customer since then.
I love the integration of ticketing system, forum and ideas/feedback forum.
There are some small UX issues but I can't remember any right now.
Jacob P.
Retail, self-employed
Used daily for less than 6 months
Review source
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I have suggested many features to the Helprace team and the response always said is " We'll to take your request into consideration" They never ask you to elaborate further like any other company would and they never thank you
I love that I can view my customer information all in one place within the customers tab
I hate that I have to subscribe to different parts of the service just to have a complete software to support my customers. I cannot even get my customers to email me during the free trial let alone using it. The forums feature does not work for me, It's often slow when loading and the features suck.
Ken L.
Used daily for 1-2 years
Review source
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great customer help portal with minimum efforts
cost effective and easy to use. very effective in giving customers a help and support platforms and services
integration with other CSM or email services that are commonly used in the customer service industry
Henry w.
Review source
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I have been in the IT world for several years. I faced trouble to maintain communication with our customer. I was trying to find out solution and finally got it! Helprace is an awesome help desk with a self-service portal in one simple app. This is the first reply and i am very much benefited to use this. Flexibility to customize the wide range of features for specific application or special reporting needs. Software support has been attentive and effective. It appears to be effective at keeping malware out. My entire customer is very happy now for getting quick services. I am very impressed with this product.
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