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Helprace Logo

Helprace

All-in-one customer service solution

(6)

Helprace Pricing, Features, Reviews and Alternatives

Helprace FAQs

Q. What type of pricing plans does Helprace offer?

Helprace has the following pricing plans:
Starting from: $10.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Helprace?

Helprace has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Helprace support?

Helprace supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does Helprace support mobile devices?

Helprace supports the following devices:
Android, iPad, iPhone


Q. Does Helprace offer an API?

Yes, Helprace has an API available for use.


Q. What other apps does Helprace integrate with?

Helprace integrates with the following applications:
Google Analytics 360, WordPress, Email Validation, Meta for Business


Q. What level of support does Helprace offer?

Helprace offers the following support options:
Knowledge Base, Chat, Email/Help Desk, FAQs/Forum, Phone Support

Helprace product overview

Price starts from

10

Per month

Per Feature

What is Helprace?

Helprace is a customer service software for startups, small businesses and enterprises. Helprace allows companies to track, manage and sort conversations with their customers. With Helprace, users can manage emails with a ticketing help desk, offer a knowledge base and a customer community. Users can submit feedback according to four channels: questions, ideas, problems and praise. This results in a seamless integration of one-on-one and self-service support.

Key benefits of using Helprace

  • Full help desk functionality:
    Set case rules, workflows, saved actions, manage user contact cards and analyze reports on help desk activity. Looks like email to customers.

  • Email integration:
    Integrate Helprace help desk with existing email providers. Email client with "#" commands. Set up a custom email address.

  • Feedback system:
    The Helprace feedback community and tab lets users share feedback in 4 ways: ask a question, share an idea, report a problem, give praise. Disable what isn't needed.

  • Build a FAQ:
    Build a Question-Answer site and get customers to participate. Mark replies as best, set categories, customize voting. Agents collision detection and the ability to save drafts.

  • Self-service knowledge base:
    Helprace indexes all knowledge base articles in search results. Articles support rich text, media. Build a public, private or staff-only knowledge base.

  • Customer community:
    Customers can participate in a community to help one-another or interact with the user's brand. Improve SEO and draw traffic to the site. Community activity is fully integrated with the help desk.

  • Powerful search engine:
    Helprace uses contextual search and suggestions that appear as users type in their query. Search suggestions minimize duplicate tickets, questions, feedback or bug reports.

  • Multiple "spaces", unlimited admins, agents and end-users:
    Organizations that offer multiple products or services can build multiple portals.

  • Reporting:
    Busiest time of day, response time, replies to solve, resolution, happiness, team reports. Set custom dates, business hours. Set report views, compare and print reports.

  • Customizable:
    Set CSS, Header, Footer, Head tags. Localized to all languages. Set custom ticket and user fields. GA Integrations, Developer API, SSO, SSL Encryption and Social Sign in.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    FAQs/Forum
    Phone Support

    Training options

    Live Online
    Videos
    Documentation
    Webinars

    Not sure about Helprace? Compare it with a popular alternative

    Starting from

    10

    Per month

    Per Feature

    Free plan
    Free trial
    Pricing range

    Starting from

    49

    Per month

    Other

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    Pricing range
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    Helprace pricing information

    Value for money

    4.0

    /5

    7

    Starting from

    10

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Helprace features

    Functionality

    3.8

    /5

    7

    Total features

    84

    9 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Activity Dashboard
    Customizable Branding
    Multi-Channel Communication
    Reporting & Statistics
    Alerts/Escalation

    Functionality contenders

    Helprace users reviews

    Overall Rating

    4.7

    /5

    7

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10
    Rating distribution

    5

    4

    3

    2

    1

    5

    2

    0

    0

    0

    Overall rating contenders

    AvatarImg
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    Alex K.

    Internet,

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Helprace makes our customers happy

    Reviewed 8 years ago

    As a software depeloper, I am happy with Helprace. I use the ticketing and community applications. I actually look forward to reading new ideas, questions, (and even issues) that are brought up by my users. It can be challenging to address everyone, but it's great that communication is transparent and visible to others who may have the same question. Another thing to note is that we moved straight...

    Pros

    I really like the way Helprace seamlessly blends the help desk and the community. Some customer conversations deserve to be in the open and some need to be private. This doesn't only help deflect ticket numbers but it keeps our customers happy.

    Cons

    I'd like to integrate Helprace with Slack because we all use it around the office and love it.

    PK
    AvatarImg

    Piotr K.

    Information Technology and Services, 11-50 employees

    Used monthly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great feedback and support software

    Reviewed 4 years ago

    We migrated fro UserVoice after they raised price 11 fold. We are a very satisfied customer since then.

    Pros

    I love the integration of ticketing system, forum and ideas/feedback forum.

    Cons

    There are some small UX issues but I can't remember any right now.

    JP
    AvatarImg

    Jacob P.

    Retail, self-employed

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Terrible Software

    Reviewed 5 years ago

    I have suggested many features to the Helprace team and the response always said is " We'll to take your request into consideration" They never ask you to elaborate further like any other company would and they never thank you

    Pros

    I love that I can view my customer information all in one place within the customers tab

    Cons

    I hate that I have to subscribe to different parts of the service just to have a complete software to support my customers. I cannot even get my customers to email me during the free trial let alone using it. The forums feature does not work for me, It's often slow when loading and the features suck.

    AvatarImg
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    Ken L.

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Very effective and easy to use

    Reviewed 6 years ago

    great customer help portal with minimum efforts

    Pros

    cost effective and easy to use. very effective in giving customers a help and support platforms and services

    Cons

    integration with other CSM or email services that are commonly used in the customer service industry

    Hw
    AvatarImg

    Henry w.

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Great Product

    Reviewed 8 years ago

    I have been in the IT world for several years. I faced trouble to maintain communication with our customer. I was trying to find out solution and finally got it! Helprace is an awesome help desk with a self-service portal in one simple app. This is the first reply and i am very much benefited to use this. Flexibility to customize the wide range of features for specific application or special reporting needs. Software support has been attentive and effective. It appears to be effective at keeping malware out. My entire customer is very happy now for getting quick services. I am very impressed with this product.

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

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