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Best Help Desk Software for Freelancers

Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer care-related issues.

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Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

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Zendesk is available for Freelancers and offers the following support options: FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support.

Read more about Zendesk

Wix Answers

4.6
(22)

The only platform with all support channels in one place.

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Wix Answers is available for Freelancers and offers the following support options: 24/7 (Live rep), Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base.

Read more about Wix Answers

LogMeIn Rescue

4.6
(125)

Remote support for helpdesks, call centers and organizations

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LogMeIn Rescue is available for Freelancers and offers the following support options: FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about LogMeIn Rescue

Salesforce Service Cloud

4.4
(511)

Customer Service & Field Service Management Solutions

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Salesforce Service Cloud is available for Freelancers and offers the following support options: Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep).

Read more about Salesforce Service Cloud

ConnectWise Manage

4.1
(187)

A PSA Tool Designed To Run Your As-a-Service Business

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ConnectWise Manage is available for Freelancers and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support, Chat, FAQs/Forum, 24/7 (Live rep).

Read more about ConnectWise Manage

Freshdesk

4.5
(2,2k)

Online helpdesk system and customer service software

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Freshdesk is available for Freelancers and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat.

Read more about Freshdesk

Atera

4.5
(192)

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

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Atera is available for Freelancers and offers the following support options: 24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat.

Read more about Atera

ConnectWise Control

4.7
(1,7k)

Remote meeting platform for resolving customers' queries

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ConnectWise Control is available for Freelancers and offers the following support options: Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base.

Read more about ConnectWise Control

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

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Cayzu is available for Freelancers and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum.

Read more about Cayzu

HappyFox Help Desk

4.6
(83)

Helpdesk, customer support software

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HappyFox Help Desk is available for Freelancers and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep).

Read more about HappyFox Help Desk

Hiver

4.7
(72)

Hiver: World's First Gmail-based Customer Service Helpdesk

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Hiver is available for Freelancers and offers the following support options: Phone Support, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep).

Read more about Hiver

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

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LiveAgent is available for Freelancers and offers the following support options: Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base.

Read more about LiveAgent

Help Scout

4.7
(166)

Web-based help desk designed for better customer experience

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Help Scout is available for Freelancers and offers the following support options: Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base.

Read more about Help Scout

everything HelpDesk

4.3
(13)

IT support management system & help desk

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everything HelpDesk is available for Freelancers and offers the following support options: Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base.

Read more about everything HelpDesk

elevio

4.6
(27)

Self-service support & customer education platform

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elevio is available for Freelancers and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum.

Read more about elevio

Vision Helpdesk

4.6
(28)

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

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Vision Helpdesk is available for Freelancers and offers the following support options: FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support.

Read more about Vision Helpdesk

HelpDesk

4.5
(28)

Ticketing software for effortless customer support

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HelpDesk is available for Freelancers and offers the following support options: FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base.

Read more about HelpDesk

Alloy Navigator

4.5
(48)

Award winning IT Asset Mgmt and Service Mgmt platform

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Alloy Navigator is available for Freelancers and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum.

Read more about Alloy Navigator

SeamlessDesk

4.6
(30)

Simple. Affordable. Service Desk Software.

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SeamlessDesk is available for Freelancers and offers the following support options: Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum.

Read more about SeamlessDesk

OneDesk

4.0
(2)

Helpdesk & Project Management Software - in one application

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OneDesk is available for Freelancers and offers the following support options: FAQs/Forum, Email/Help Desk, Chat, Knowledge Base.

Read more about OneDesk

EngageBay

4.7
(71)

Integrated sales & marketing software for growing teams

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EngageBay is available for Freelancers and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base.

Read more about EngageBay

HelpOnClick

4.6
(10)

Live Chat Software and Virtual agent for SMBs

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HelpOnClick is available for Freelancers and offers the following support options: Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep).

Read more about HelpOnClick

Take Control

4.3
(15)

Collaborative remote access solution

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Take Control is available for Freelancers and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Phone Support.

Read more about Take Control

LiveHelpNow

4.6
(70)

Help desk and live chat solution for customer service

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LiveHelpNow is available for Freelancers and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, Phone Support, Email/Help Desk.

Read more about LiveHelpNow

ngDesk

4.5
(11)

Ticket management for customer service and support teams

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ngDesk is available for Freelancers and offers the following support options: Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum.

Read more about ngDesk

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