getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Help Desk Software with Mid size business - Page 7

Last updated: October 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

380 software options

Workelevate logo

AI-enabled digital employee experience platform

Workelevate, an AI-enabled DEX platform, boosts employee productivity with its AI Copilot for instant IT issue resolution, reducing IT tickets. It also provides IT Admins with remote endpoint management and enhances Service Desk engineers with AI in ITSM.

Read more about Workelevate

Users also considered
Infraon Infinity logo

Infraon Infinity

Infraon Infinity is an integrated platform that helps small to large enterprises and telcos with information technology service management (ITSM), complete observability, and AIOps capabilities.

Read more about Infraon Infinity

Users also considered
Naofix logo

A unique SaaS that merges the powers of Helpdesk, CMMS & CRM

By choosing Naofix's Helpdesk, you're activating a customer service tool as easy to use as a superhero gadget. With seamless communication, automated ticket qualification worthy of superior intelligence, and crystal-clear metrics, your agents can tackle customer issues with the speed of a hero.

Read more about Naofix

Users also considered
Tracker logo

Legal management platform for streamlining case lifecycle

Tracker is a legal case management platform that helps justice agencies automate the entire litigation lifecycle, from point of arrest and court-ordered sentences to follow-ups and outcome evaluation. Attorneys can handle cases related to adult or juvenile probation, community corrections, and more.

Read more about Tracker

Users also considered
YourGPT Chatbot logo

Cloud-based no-code AI chatbot for all business sizes

Cloud-based, no-code AI agent platform for building, training, and deploying custom chatbots across web, messaging, and mobile.

Read more about YourGPT Chatbot

Users also considered
Reflexis Real-Time Task Manager logo

Task management solution for retailers of all sizes

Reflexis Task Manager is an all-in-one task management solution for retailers to aid with corporate-to-store communication

Read more about Reflexis Real-Time Task Manager

Users also considered
Gnatta logo

AI Agents and omnichannel support, built for control

Gnatta is an AI-powered customer service platform that brings all channels into one place. Combine workflows, real-time integrations, and AI Agents to automate processes, support teams, and resolve customer queries faster with full visibility and control.

Read more about Gnatta

Users also considered
Lessonly Knowledge logo

Knowledge Management Platform for Scaling Teams.

Lessonly Knowledge (formerly Obie) enables teams to find, capture and access knowledge all from the tools already used at work. This platform is designed for teams that are looking to build a knowledge base or gain faster access to existing silos

Read more about Lessonly Knowledge

Users also considered
Incident IQ logo

Incident IQ is a workflow management solution built by K-12,

The Incident IQ platform has revolutionized how school districts manage help desk ticketing, asset management, and maintenance work. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action!

Read more about Incident IQ

Users also considered
VIZOR IT Asset Management logo

ITIL Certified IT Service and Asset Management Solution

VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. On-premise or Cloud. Try for Free.

Read more about VIZOR IT Asset Management

Users also considered
Deepser logo

Service Management without complexity - no code.

Deepser is a Help Desk and Ticketing solution designed to simplify support operations. Native AI helps classify requests, surface relevant information and accelerate resolutions, allowing teams to deliver better service while reducing manual effort.

Read more about Deepser

Users also considered
ACMP Suite logo

Every feature has a reason!

In a world full of unpredictability, choosing the right partner is crucial. We are your guide on the path to greater simplicity and efficiency. acmp offers modular and scalable solutions for your specific challenges in the IT department.

Read more about ACMP Suite

Users also considered
Leena AI Autonomous Agent logo

Agentic AI platform for enterprise back-office

Cloud-based enterprise agentic AI platform with pre-built AI Colleagues for HR, IT, Finance, and Procurement automation.

Read more about Leena AI Autonomous Agent

Users also considered
Omnicus logo

Make The Contact Center Your Competitive Advantage

Omnicus is a cloud-based help desk platform, which helps small to large businesses streamline contact center operations via omnichannel communication, artificial intelligence (AI), performance insights, interactive voice response (IVR), and more. The solution offers various features such as live chat, messaging, routing, key performance indicators (KPI), reporting, and API connection.

Read more about Omnicus

Users also considered
Complaints Pro logo

Cloud-based compliant management software

Compliants Pro is an industry-specific complaints management software designed to help businesses control risks, incidents, and complaints from within a unified platform. Professionals can quickly resolve root causes for issues and use reports, charts, and dashboards to gain insights into organizational metrics.

Read more about Complaints Pro

Users also considered
UserEcho logo

Interactive customer support & feedback community

UserEcho provides an interactive platform through which businesses can engage with customers to provide support, capture ideas, gain feedback & improve services

Read more about UserEcho

Users also considered
zofiQ logo

Help desk & ticket automation platform for MSPs

AI copilot that automates MSP help desk and operations software for managed service providers by integrating into existing PSAs.

Read more about zofiQ

Users also considered
SteadyPoint Helpdesk logo

Customizable helpdesk for support across industries

Helpdesk is an ITIL & HIPAA-compliant SharePoint Add-in that streamlines customer support. It supports multi-channel ticket creation via email, Teams, and the portal, automates routing, prioritization, and escalations, and tracks SLAs. Customizable workflows, internal notes, and a knowledge base.

Read more about SteadyPoint Helpdesk

Users also considered
Automation Anywhere Aisera Solutions logo

Cloud/on-prem agentic AI platform for enterprises

Aisera is a cloud-native and on-premises agentic AI platform for global enterprises, automating IT, HR, Finance, and Customer Service.

Read more about Automation Anywhere Aisera Solutions

Users also considered
SAP Service Cloud logo

AI-enabled customer service platform for remote support

SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents.

Read more about SAP Service Cloud

Users also considered
Wavity logo

Frictionless business on a budget

Wavity enables organizations to build easy-to-use digital workflows quickly and cost effectively.

We offer solutions to support many digital workflows - IT, Sales and Marketing, HR, Work and Project Management and other workflows that are unique to your organization and your teams.

Read more about Wavity

Users also considered
Request Tracker logo

The system you need to track the tasks you can't forget.

Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments.

Read more about Request Tracker

Users also considered
SimplyDesk logo

Simple, Complete & Reliable

Centralize IT support with multichannel ticketing, SLA tracking, knowledge base, and real-time dashboards. SimplyDesk improves responsiveness, streamlines workflows, and empowers IT teams to resolve incidents efficiently. Available in SaaS or on-premise.

Read more about SimplyDesk

Users also considered
Kiamo logo

Centralized & Aumented Customer Relationship

Kiamo is a Cloud omnichannel solution for Contact centers

Read more about Kiamo

Users also considered
GLPI logo

GLPI is an IT Service Management software.

GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

Read more about GLPI

Users also considered