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Top Rated Help Desk Software with Mid size business - Page 8

Last updated: September 2026

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301 software options

ControlHippo logo

WhatsApp shared inbox that lets you manage multiple devices.

Take your Sales and customer support to next level with a WhatsApp shared inbox that lets you manage multiple devices.

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Sunrise ITSM logo

Revolutionise your ITSM with our service desk software.

With over 30 years of experience, our 30+ configurable modules include incident management, a knowledge hub, a self-service portal, enabling you to tailor your service management precisely.

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AzureDesk logo

Help desk software for SMBs

AzureDesk - Only helpdesk software with 5$ per agent with all the "must
have" features of enterprise class systems offered to all businesses at
minimal cost.

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CX Genie logo

Cloud-based and AI-enabled chatbot software

CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations.

CX Genie's Help Desk solution is designed to streamline your support operations, enabling you to provide exceptional service while efficiently managing your supp

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Insightly Service logo

Insightly Service

Service is the newest addition to the Insightly unified suite of customer relationship management applications.

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ENSPACE logo

Work made simple

ENSPACE is a no-code SaaS platform that helps Legal, HR, Finance, and Operations teams digitize and automate complex workflows, reduce manual work, and gain full control and visibility—without relying on IT or using multiple disconnected tools.

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Startly logo

Your Service Organization Streamlined with Startly

Startly is an all-in-one, fully integrated IT Service Management and Professional Services Automation platform. It will help your company track time and expense, manage projects, help desk, ticketing, change and asset management, and enforce organizational governance policies.

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Oracle B2C Service logo

Cloud-based, multi-channel contact center platform

Oracle B2C Service is a cloud-based customer experience platform that provides end-to-end management across multiple channels, unifying contextual data and knowledge.

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CustomerWise logo

Customer support and business process management

Sales and customer support management platform designed for B2B technology companies, with integrated service ticket management, customer self-service, and more

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Dameware logo

Remote-access system support tool for IT professionals

Dameware is a cloud-based remote support tool that assists IT professionals with issue resolution and Windows administration. Key features include multi-platform support, directory management, user account permissions, live chat, multi-monitor visibility, task-based ticketing and reporting.

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CXMEngine logo

Customer Journey Solution

CXMEngine is a customer journey solution that facilitates journey orchestration, task automation, and product catalog management.

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Forethought logo

Empower your support team with AI.

Forethought is an advanced generative AI agent for customer support, uniquely trained on your data.

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SoftBCom Help Desk logo

Help desk solution

SoftBCom Help Desk is designed to help businesses streamline ticketing, process automation, and reporting operations with the intention to save time and improve customer service quality.

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Summit logo

The future of IT service management begins with AI.

SymphonyAI Summit transforms the way enterprises work by offering consumer-grade, responsive digital workflows empowering employees with an anytime, anywhere service experience.

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House-on-the-Hill logo

The Service Desk Solution on-premise or in the Cloud!

SupportDesk is an ITIL Support Management and Help Desk App.
Incident, Problem, Change Management, Asset Management, Knowledgebase.
SupportDesk is available both in the Cloud and On-Premises.

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Sugester logo

Help desk management tool for small and midsize businesses

Sugester is a marketing automation system that helps small and medium-sized businesses with customer communication, product management, and team collaboration. Key features include live chat, task management, forum, knowledge base, feedback, and customer relationship management.

Read more about Sugester

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Tesseron logo

work with the flow

Tesseron ist die Service-Management-Plattform für den Mittelstand – transparent. automatisiert. integriert und made in Germany

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Intelligent Service Management logo

Service desk & IT service management

ISM is a ITIL cloud-based IT service management tool for including Help Desk, ITAM, and Knowledge Management.

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UVdesk logo

Open Source & SaaS based helpdesk for eCommerce merchants

UVdesk offers both Open Source and SaaS-based helpdesk solution also built using Standard Symfony/PHP component.

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Awesome Support logo

Best WordPress helpdesk plugin

Best WordPress helpdesk plugin

Read more about Awesome Support

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ManageEngine ServiceDesk Plus MSP logo

Web-based IT service management software

ManageEngine ServiceDesk Plus MSP is a web-based IT service management software designed to help businesses handle help desk, reporting, service catalogs, asset tracking, and other operations from within a unified platform.

Read more about ManageEngine ServiceDesk Plus MSP

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IncidentMonitor logo

Service desk software with self-service web portal support

IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals

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everything HelpDesk logo

IT support management system & help desk

everything HelpDesk is a configurable support management & workflow automation system for K12 support staff & IT technicians in schools, governments & industry

Read more about everything HelpDesk

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Sagicc logo

An intelligent customer service experience.

Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.

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TeamDynamix logo

IT service management platform

TeamDynamix is a no-code AI-powered ITSM/ESM platform with AI-native automation, virtual support agents, and enterprise-wide integration. Deflect 30-60% of tickets, resolve tickets 40-90% faster, eliminate 2-3 months of manual tasks, and reduce overhead.

Read more about TeamDynamix

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