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UserEcho Pricing, Features, Reviews and Alternatives

UserEcho product overview

What is UserEcho?

UserEcho helps business of all sizes to keep in touch with their customers, giving them the opportunity to express themselves through forums, surveys and feedback.

Key benefits of using UserEcho

Allow customers to interact, share knowledge and help each other through a UserEcho community forum.

A ticketing system with ticket assignments ensures that customer queries are routed correctly, to the agents that can best assist.

The articles in a UserEcho knowledge base - which can include pictures and embedded videos - are organized according to how frequently users have asked those questions or searched for particular topics.

UserEcho's LiveChat feature enables support agents to talk to users in real-time, to answer queries and solve issues fast, or convert website visitors to customers.

Gather valuable feedback on what customers like & dislike and understand where changes and improvements should be made using UserEcho's voting system.

User satisfaction reports and a voting system enable companies to receive constructive feedback from users.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Chat

Knowledge Base

FAQs/Forum

UserEcho pricing information

Value for money

5.0

Starting from

/momonth

Per Feature

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money contenders

UserEcho

Value for money

UserEcho features

Functionality

No reviews

Total Features16 4 categories

Most valued features by users

API

Chat/Messaging

Customizable Branding

Live Chat

Multi-Channel Communication

Knowledge Base Management

Surveys & Feedback

Self Service Portal

UserEcho users reviews

Overall rating

5.0

Positive reviews

100%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support

Rating distribution

Overall rating contenders

UserEcho

Overall rating

Shaun K.

Verified reviewer

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support

Share this review:

Best software company/app I've ever dealt with

Reviewed 5 years ago

I've been using UserEcho for a while now and I'm so happy with it. I can't say enough positive things about the people who run the company and serve their customers. I've never felt so valued as a customer before - they are immediate to respond and help me reach my goal - making custom hacks/adjustments to my website free of charge. It's incredible. They should really charge more - it's a steal the value we're getting right now.

Pros

Powerful search feature let's customers/users find the info they need UserEcho is very inexpensive ($15/mo per admin) Customer service provided is second to NONE User voting system is awesome

Cons

Design layout builder is a little clunky, but not too bad