UserEcho Pricing, Features, Reviews & Comparison of Alternatives

What is UserEcho?

UserEcho helps business of all sizes to keep in touch with their customers, giving them the opportunity to express themselves through forums, surveys and feedback.

Through a UserEcho ideas forum, customers can also help each other. Customers are encouraged to ask questions, share ideas, and learn from each other.

UserEcho's helpdesk and multi-agent ticketing system provides service agents with a central interface from which to support customers. The helpdesk operates from one browser window and includes features such as canned responses, auto-replies, user-insights and file-attachments to accelerate ticket-resolution time.

A supplementary UserEcho Knowledge Base provides employees and customers with topical information and answers to common issues topics. Organizations can share knowledge, solutions & workarounds with team members and customers. With multi-language support, knowledge base articles can be translated into different languages according to the location of users.

With UserEcho's voting system, companies can gather critical feedback on what their customers like and dislike. After gaining an understanding of customer views, companies can act upon the majority vote to improve their products and services.