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UserEcho

Interactive customer support & feedback community

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UserEcho Pricing, Features, Reviews and Alternatives

UserEcho product overview

What is UserEcho?

UserEcho helps business of all sizes to keep in touch with their customers, giving them the opportunity to express themselves through forums, surveys and feedback.

Key benefits of using UserEcho

  • Allow customers to interact, share knowledge and help each other through a UserEcho community forum.

  • A ticketing system with ticket assignments ensures that customer queries are routed correctly, to the agents that can best assist.

  • The articles in a UserEcho knowledge base - which can include pictures and embedded videos - are organized according to how frequently users have asked those questions or searched for particular topics.

  • UserEcho's LiveChat feature enables support agents to talk to users in real-time, to answer queries and solve issues fast, or convert website visitors to customers.

  • Gather valuable feedback on what customers like & dislike and understand where changes and improvements should be made using UserEcho's voting system.

  • User satisfaction reports and a voting system enable companies to receive constructive feedback from users.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum

    UserEcho pricing information

    Value for money

    5.0

    /5

    1

    Starting from

    $

    15

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    UserEcho features

    Functionality

    No reviews

    Total Features16 4 categories

    Most valued features by users

    API
    Chat/Messaging
    Customizable Branding
    Live Chat
    Multi-Channel Communication
    Knowledge Base Management
    Surveys & Feedback
    Self Service Portal

    Functionality contenders

    UserEcho users reviews

    Overall rating

    5.0

    /5

    1

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    Rating distribution

    5

    4

    3

    2

    1

    1

    0

    0

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Best software company/app I've ever dealt with

    Reviewed 5 years ago

    I've been using UserEcho for a while now and I'm so happy with it. I can't say enough positive things about the people who run the company and serve their customers. I've never felt so valued as a customer before - they are immediate to respond and help me reach my goal - making custom hacks/adjustments to my website free of charge. It's incredible. They should really charge more - it's a steal the value we're getting right now.

    Pros

    Powerful search feature let's customers/users find the info they need UserEcho is very inexpensive ($15/mo per admin) Customer service provided is second to NONE User voting system is awesome

    Cons

    Design layout builder is a little clunky, but not too bad

    UserEcho FAQs and common questions

    UserEcho has the following pricing plans:
    Starting from: $15.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    UserEcho has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    UserEcho supports the following languages:
    English


    Yes, UserEcho has an API available for use.


    UserEcho integrates with the following applications:
    Google Analytics, Pivotal Tracker, Trello, Wordpress, Twitter, OneLogin, Slack, Facebook


    UserEcho offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

    Related categories