UserEcho Pricing, Features, Reviews & Comparison of Alternatives

UserEcho

Interactive customer support & feedback community

5.0/5 (1 review)

UserEcho overview

What is UserEcho?

UserEcho helps business of all sizes to keep in touch with their customers, giving them the opportunity to express themselves through forums, surveys and feedback.

Through a UserEcho ideas forum, customers can also help each other. Customers are encouraged to ask questions, share ideas, and learn from each other.

UserEcho's helpdesk and multi-agent ticketing system provides service agents with a central interface from which to support customers. The helpdesk operates from one browser window and includes features such as canned responses, auto-replies, user-insights and file-attachments to accelerate ticket-resolution time.

A supplementary UserEcho Knowledge Base provides employees and customers with topical information and answers to common issues topics. Organizations can share knowledge, solutions & workarounds with team members and customers. With multi-language support, knowledge base articles can be translated into different languages according to the location of users.

With UserEcho's voting system, companies can gather critical feedback on what their customers like and dislike. After gaining an understanding of customer views, companies can act upon the majority vote to improve their products and services.
userecho.com

Pricing

Starting from
$15/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Europe, United Kingdom

Supported languages

English
UserEcho screenshot: UserEcho System AvailabilityUserEcho screenshot: View chat statistics with UserEchoUserEcho screenshot: UserEcho widget setupUserEcho screenshot: With UserEcho, support agents can live chat with users to resolve issues quicklyUserEcho screenshot: UserEcho support agent interfaceUserEcho screenshot: UserEcho supports mobile devices as well as desktops

UserEcho reviews

Excellent
1

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  0.0
  5.0
  0.0
Shaun Kranish

Best software company/app I've ever dealt with

Reviewed 2016-03-16
Review Source: GetApp

I've been using UserEcho for a while now and I'm so happy with it. I can't say enough positive things about the people who run the company and serve their customers. I've never felt so valued as a customer before - they are immediate to respond and help me reach my goal - making custom hacks/adjustments to my website free of charge. It's incredible. They should really charge more - it's a steal the value we're getting right now.

Pros
Powerful search feature let's customers/users find the info they need UserEcho is very inexpensive ($15/mo per admin) Customer service provided is second to NONE User voting system is awesome

Cons
Design layout builder is a little clunky, but not too bad

Rating breakdown

Value for money
Ease of use

Minimize review

UserEcho pricing

Starting from
$15/month
Pricing options
Free trial
Subscription
View Pricing Plans

15 day free trial. No credit card required.

Universal: $15/month per agent.

UserEcho features

API
Chat
Customizable Branding
Knowledge Base Management
Multi-Channel Communication
Multi-Language
Social Media Integration
Support Ticket Management
Surveys & Feedback

Activity Dashboard (113 other apps)
Alerts / Escalation (74 other apps)
Automatic Notifications (105 other apps)
CRM Integration (88 other apps)
Email Integration (102 other apps)
Instant Messaging (102 other apps)
Monitoring (107 other apps)
Real Time Monitoring (75 other apps)
Reporting & Statistics (128 other apps)
Third Party Integration (146 other apps)
Workflow Management (82 other apps)

Additional information for UserEcho

Key features of UserEcho

  • Community forum
  • Ticket assignment
  • Customer analysis
  • Customizable branding
  • Help desk management
  • Multi-channel communication
  • Multi-language support
  • Online idea sharing & forum
  • Social media integration
  • Trouble ticketing
  • API
  • Live chat
  • Knowledge base
  • Surveys & feedback
  • Ticket management
View All Features

Benefits

Allow customers to interact, share knowledge and help each other through a UserEcho community forum.

A ticketing system with ticket assignments ensures that customer queries are routed correctly, to the agents that can best assist.

The articles in a UserEcho knowledge base - which can include pictures and embedded videos - are organized according to how frequently users have asked those questions or searched for particular topics.

UserEcho's LiveChat feature enables support agents to talk to users in real-time, to answer queries and solve issues fast, or convert website visitors to customers.

Gather valuable feedback on what customers like & dislike and understand where changes and improvements should be made using UserEcho's voting system.

User satisfaction reports and a voting system enable companies to receive constructive feedback from users.