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UserEcho Logo

Interactive customer support & feedback community

Table of Contents

UserEcho - 2025 Pricing, Features, Reviews & Alternatives

What is UserEcho?

UserEcho helps business of all sizes to keep in touch with their customers, giving them the opportunity to express themselves through forums, surveys and feedback.

Through a UserEcho ideas forum, customers can also help each other. Customers are encouraged to ask questions, share ideas, and learn from each other.

UserEcho's helpdesk and multi-agent ticketing system provides service agents with a central interface from which to support customers. The helpdesk operates from one browser window and includes features such as canned responses, auto-replies, user-insights and file-attachments to accelerate ticket-resolution time.

A supplementary UserEcho Knowledge Base provides employees and customers with topical information and answers to common issues topics. Organizations can share knowledge, solutions & workarounds with team members and customers. With multi-language support, knowledge base articles can be translated into different languages according to the location of users.

With UserEcho's voting system, companies can gather critical feedback on what their customers like and dislike. After gaining an understanding of customer views, companies can act upon the majority vote to improve their products and services.

Benefits of using UserEcho

  • Allow customers to interact, share knowledge and help each other through a UserEcho community forum.

  • A ticketing system with ticket assignments ensures that customer queries are routed correctly, to the agents that can best assist.

  • The articles in a UserEcho knowledge base - which can include pictures and embedded videos - are organized according to how frequently users have asked those questions or searched for particular topics.

  • UserEcho's LiveChat feature enables support agents to talk to users in real-time, to answer queries and solve issues fast, or convert website visitors to customers.

  • Gather valuable feedback on what customers like & dislike and understand where changes and improvements should be made using UserEcho's voting system.

  • User satisfaction reports and a voting system enable companies to receive constructive feedback from users.
  • Starting from

    15

    Per month

    Alternatives with better value for money

    UserEcho's key features

    Most critical features, based on insights from UserEcho users:

    Knowledge Base Management
    Social Media Integration
    Multi-Channel Communication
    Live Chat
    Surveys & Feedback
    Chat/Messaging

    All UserEcho features

    Features rating:

    Help Desk Management
    Support Ticket Management
    API
    Customizable Branding
    Multi-Language
    Purchasing & Receiving
    Self Service Portal

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    UserEcho pricing

    Value for money rating:

    Starting from

    15

    Per month

    Per Feature

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    UserEcho support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum

    UserEcho reviews

    Overall rating

    4.5

    /5

    2

    Positive reviews

    100

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10
    Rating distribution

    5

    4

    3

    2

    1

    1

    1

    0

    0

    0

    UserEcho FAQs

    Q. What type of pricing plans does UserEcho offer?

    UserEcho has the following pricing plans:
    Starting from: $15.00/month
    Pricing model: Free, Subscription
    Free Trial: Available

    These products have better value for money


    Q. Who are the typical users of UserEcho?

    UserEcho has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does UserEcho support?

    UserEcho supports the following languages:
    English


    Q. Does UserEcho offer an API?

    Yes, UserEcho has an API available for use.


    Q. What other apps does UserEcho integrate with?

    UserEcho integrates with the following applications:
    Google Analytics 360, Pivotal Tracker, Trello, WordPress, Twitter/X, OneLogin, Slack, Meta for Business


    Q. What level of support does UserEcho offer?

    UserEcho offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

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