How does UserEcho compare with other Customer Service & Support apps?
Additional information for UserEcho
Key features of UserEcho
- Multi-language support
- Help desk management
- Knowledge base
- Live chat
- Social media integration
- Customizable branding
- Customer analysis
- Surveys & feedback
- Community forum
- Online idea sharing & forum
- Multi-channel communication
- Ticket management
- Trouble ticketing
- Ticket assignment
Allow customers to interact, share knowledge and help each other through a UserEcho community forum.
A ticketing system with ticket assignments ensures that customer queries are routed correctly, to the agents that can best assist.
The articles in a UserEcho knowledge base - which can include pictures and embedded videos - are organized according to how frequently users have asked those questions or searched for particular topics.
UserEcho's LiveChat feature enables support agents to talk to users in real-time, to answer queries and solve issues fast, or convert website visitors to customers.
Gather valuable feedback on what customers like & dislike and understand where changes and improvements should be made using UserEcho's voting system.
User satisfaction reports and a voting system enable companies to receive constructive feedback from users.