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Top Rated ITSM Software with Large enterprises - Page 4

Last updated: August 2026

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133 software options

OpenText Core Service Management logo

AI-enabled IT service management solution

Service Manager is an ITSM solution that helps businesses utilize machine learning and artificial intelligence technologies to categorize tickets, identify trends, resolve issues, create knowledge articles, evaluate user surveys, and fulfill requests from within a unified platform. With the built-in self-service portal, users can handle live chats, connect with virtual agents, and utilize search feature to resolve issues.

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ConnectWise Cybersecurity Management logo

Cybersecurity management tool with custom alert thresholds

ConnectWise is transforming the way IT and cybersecurity are delivered to small businesses. We believe technology should empower business growth, not bottleneck it—and we’re 100% committed to helping MSPs and their customers take on whatever lies ahead.

Read more about ConnectWise Cybersecurity Management

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GLPI logo

GLPI is an IT Service Management software.

GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

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XEOX logo

Remote Monitoring and Management of IT Infrastructures

XEOX software is a cloud-based remote monitoring and management system for MS Windows IT infrastructures. It allows admins to centralize monitoring and management of company-wide inventory and software. Key features include CMDB, network management, software delivery, task automation, and reporting.

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Startly logo

Your Service Organization Streamlined with Startly

Startly is an all-in-one, fully integrated IT Service Management and Professional Services Automation platform. It will help your company track time and expense, manage projects, help desk, ticketing, change and asset management, and enforce organizational governance policies.

Read more about Startly

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Mproof logo

SaaS or on-premise ITSM software for MSPs

Clientele ITSM is an ITSM software for every type of service organization to improve processes & empower customers to be self-sufficient through self-service

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Panopta logo

Never Blinks

A fully-featured monitoring platform for on-prem, cloud, & containerized deployments. With server and application performance, Panopta provides more than just basic monitoring. With the ability to perform checks from public and private spaces, you never need to trade security for robust monitoring.

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Lansweeper logo

Know Your IT

Lansweeper is an IT Asset Management solution that provides network discovery of all connected devices, users, and software within your IT estate. Lansweeper's advanced device recognition capabilities allow for complete visibility across your entire IT estate, in one centralized IT inventory.

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House-on-the-Hill logo

The Service Desk Solution on-premise or in the Cloud!

SupportDesk is an ITIL Support Management and Help Desk App.
Incident, Problem, Change Management, Asset Management, Knowledgebase.
SupportDesk is available both in the Cloud and On-Premises.

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Financial Manager for Timesheets logo

Project, time, and expense tracking for Tempo Timesheets.

Financial Manager for Timesheets serves companies looking for a tracking solution that offers financial assessments of project performance in real-time. Logged time data is collected autonomously to set users free from manual data entry in standalone spreadsheets & enables organization.

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ManageEngine ServiceDesk Plus MSP logo

Web-based IT service management software

ManageEngine ServiceDesk Plus MSP is a web-based IT service management software designed to help businesses handle help desk, reporting, service catalogs, asset tracking, and other operations from within a unified platform.

Read more about ManageEngine ServiceDesk Plus MSP

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Intelligent Service Management logo

Service desk & IT service management

ISM is a ITIL cloud-based IT service management tool for including Help Desk, ITAM, and Knowledge Management.

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everything HelpDesk logo

IT support management system & help desk

everything HelpDesk is a configurable support management & workflow automation system for K12 support staff & IT technicians in schools, governments & industry

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Nilex Service Platform logo

ITSM platform with ticketing and social media monitoring

Better service to your customers and users begins with a solution that collects all kind of cases collected from different channels, in one place.

Read more about Nilex Service Platform

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Tempo Capacity Planner logo

Resource planning and workforce optimization

Lean, visual resource planning solution empowering businesses to optimize workforce operations and achieve sustainable growth. Capacity Planner by Tempo is for any industry professionals that need to schedule, monitor, and report on resources and projects.

Read more about Tempo Capacity Planner

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Deskcenter Management Suite logo

Discover, organise and manage all IT assets

DeskCenter Management Suite is a solution for IT asset management, license management, software and OS deployment, reporting, real time system management & more

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OTRS logo

Helpdesk software for customer service management teams

OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.

Read more about OTRS

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Ivanti Neurons for ITSM logo

Modernize service delivery for IT and beyond.

With Ivanti® Neurons for ITSM, you gain a proven,
robust IT service management solution that transforms
help desks and support teams into strategic business
enablers.

Read more about Ivanti Neurons for ITSM

Users also considered
HappyFox Help Desk logo

AI-powered help desk and ticketing software

Support IT service management (ITSM) with structured request forms, automated routing, priorities, SLAs, tasks, private notes, knowledge bases, self-service portals, reporting, and integrations with Jira, Slack, Microsoft Teams, Okta, and Lansweeper.

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SapphireIMS logo

Cloud-based and on-premise IT service management suite

SapphireIMS is a cloud-based and on-premise IT service management suite designed to help businesses manage operations across service desks, asset lifecycles, compliance and inventory control, IT automation, and more.

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Freshdesk logo

Online helpdesk system and customer service software

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

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Salesforce Service Cloud logo

AI powered customer service management platform

Salesforce Service Cloud is designed with the needs of ITSM in mind. Make IT’s job easier, and empower it to innovate and move the company forward.

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ServiceNow logo

ITSM for automation & management of IT enterprise services

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

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CA Service Desk Manager logo

Knowledge base management software for the IT sector

CA Service Desk Manager is an IT service management software designed to help businesses manage service requests, configurations, incidents, and other desk operations. The platform enables administrators to collaborate with team members on a unified interface.

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osTicket logo

Open-source customer support ticket system

osTicket is an open source customer support ticket management software. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent. You use the auto-assigner and auto-responder to set repeated workflows and actions for certain ticket types. The free customer support app also offers a customer self-service portal and dashboard reports.

Read more about osTicket

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