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Top Rated Live Chat Software with Collaboration Tools in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Collaboration tools in live chat software enable real-time communication, document sharing, and efficient teamwork. They facilitate group discussions, video calls, and instant problem-solving, enhancing overall productivity and coordination. Our reviewers in live chat software rated this feature as important.

3 Best Live Chat Software with Collaboration Tools

  • Freshdesk
  • Slack - Highest rated for collaboration tools
  • WhatsApp

See other top Live Chat products with collaboration tools

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the live chat software category. They also needed to have sufficient reviews about collaboration tools, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for collaboration tools based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Freshdesk logo
4.5
(3.4K)

User insights about the collaboration tools feature

Reviewers appreciate Freshdesk's collaboration tools for managing support tickets and communication among team members. They highlight the ability to link related tickets, leave private notes, and mention other users to bring attention to specific issues. Users find the integration with tools like Trello and call management services helpful. They also value the ease of moving tickets between teams and the visibility of agent activity on tickets to avoid duplication of work. However, some users mention limited use of these tools within their teams.
“We are able to collaborate international Support Agents (Europe/Asia/USA) and grant limited access to other key members of our team who need to check specific items but are not Support Agents. We can leave notes to each other and also receive email notices when action is required or an update is needed. ”
GS

Gina S.

Customer Success Manager

“You can see when other agents are working on a ticket to avoid two people working on the same thing. Further to that, moving tickets between teams is easy, and through comments, teams can communicate with each other openly on the ticket.”
Verified reviewer profile picture

Marcel W.

Head of Customer Service

Live Chat key features coverage

Freshdesk offers 5 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.6
Chat/Messaging4.6
Real-time Consumer-facing Chat4.6
Support Ticket Management4.6
Mobile Access4.3
Transcripts/Chat History

Pros and cons based on 3,407 verified reviews

59% of users rated Freshdesk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,407 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Cons:

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details

Pricing

Starting price:$19 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Slack logo
4.7
(24K)

User insights about the collaboration tools feature

Reviewers indicate that Slack's collaboration tools are highly effective for team communication and project management. They appreciate the use of channels to organize discussions by topics, teams, or projects, and the ability to integrate with other tools like Google Drive, Asana, and Jira. Users report that Slack facilitates seamless file sharing, real-time messaging, and video calls, making remote work easier. They also value the platform's ability to create private groups, leave messages for later responses, and manage team permissions efficiently.
“Slack uses channels to organize discussions by topics, teams, or projects. It keeps conversations focused and easily accessible, preventing clutter in the main feed. It keeps everything related to a project or conversation in one place, reducing the need to switch between multiple tools. For teams spread across different time zones, on Slack you can leave messages for later or using threads, facilitate collaboration without the need for immediate responses.”
NM

NOMPILO M.

Graduate Software Dev Intern

“The Collaboration tools are great in assisting small to large groups within slack. We are able to message each other through various options to get the assistance we need! We can create different groups and rooms within slack to collaborate on certain topics and to assist teams!”
CR

Carmel R.

Owner

Live Chat key features coverage

Slack offers 6 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.7
Chat/Messaging4.9
Real-time Consumer-facing Chat4.7
Support Ticket Management4.7
Mobile Access4.7
Transcripts/Chat History3.8

Pros and cons based on 24,035 verified reviews

72% of users rated Slack 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 24,035 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

Cons:

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Pricing

Starting price:$8.75 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

WhatsApp logo
4.7
(16.2K)

User insights about the collaboration tools feature

Users find WhatsApp's collaboration tools useful for basic communication and coordination. They highlight the ease of creating group chats, sharing files, and making voice and video calls. Reviewers appreciate the real-time messaging and the ability to share live locations. However, some feel that WhatsApp lacks advanced collaboration capabilities and document editing features, making it less suitable for professional teamwork compared to other dedicated collaboration tools.
“I like that WhatsApp's collaboration tools, such as group chats, voice and video calls, file sharing, and real-time messaging, make it easy for teams to communicate and work together efficiently and i enjoy this much.”
SE

Serge E.

mobilizer

“i felt that it have limited document editing capabilities it is good for share document but do not have much tool to edit that document.”
AK

ANKIT K.

Teacher

Live Chat key features coverage

WhatsApp offers 4 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.7
Chat/Messaging4.8
Real-time Consumer-facing Chat4.6
Support Ticket Management
Mobile Access4.8
Transcripts/Chat History

Pros and cons based on 16,292 verified reviews

74% of users rated WhatsApp 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 16,292 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Facilitates family connections

Maintains personal connections

Cost-free communication

Effective communication tool

Enhances client interaction

Cons:

Privacy and data issues

Frequent bugs and crashes

Slow connection issues

High data consumption

Limited file transfer capabilities

See pros and cons details

Pricing

Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated Live Chat Software with Collaboration Tools in 2026

Slack logo

A single place for team communication and workflows

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
WhatsApp logo

Real-time customer communications management software

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Read more about WhatsApp

Users also considered
HubSpot CRM logo

CRM and lead management solution

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

Users also considered
Freshdesk logo
Category Leaders

Online helpdesk system and customer service software

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Engage visitors to your website 24/7 with Pipedrive’s Chatbot and Live Chat. Turn your window shoppers into qualified leads.

Read more about Pipedrive

Users also considered
Zendesk Suite logo
Category Leaders

AI powered customer service across all channels

Zendesk offers industry leading live chat software that’s quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and social media like Facebook/WhatsApp. Response times can be as fast as 30 seconds and agent performance can improve by 25%.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a web-based Live Chat and Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
LiveChat logo
Category Leaders

AI-based live chat for customer support and sales teams

LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Read more about LiveChat

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster.

Read more about Zoho Desk

Users also considered
Text Request logo
Category Leaders

Ignite customer engagement

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Read more about Text Request

Users also considered
Intercom logo
Category Leaders

AI-powered customer service with helpdesk

Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
Nextiva logo

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

Tidio is a live chat software suite comprising help desk, live chat, chatbot, and AI agent products. Talk to your customers in real time, integrate the live chat widget with your website and social media, and set up chabots for when you're off-line to continue providing support and generating leads.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more.

Read more about Salesforce Service Cloud

Users also considered
Bitrix24 logo

All in one business management workspace

100% FREE live chat and contact center software used by over 12 million companies. Also comes with free CRM and email marketing.

Read more about Bitrix24

Users also considered
Olark logo

Happier customers live chat with Olark

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

Read more about Olark

Users also considered
Weave logo

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX Live Chat is a free live chat solution that offers extra calling capabilities and team communication features at no cost!

Read more about 3CX

Users also considered
Lucky Orange logo

All-in-one conversion optimization suite for website owners

Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls

Read more about Lucky Orange

Users also considered
HelpCrunch logo

Customer Communication tool for support, marketing & sales

All your customer communication - in one place.
Close more deals in real time
and provide faster customer support.

Read more about HelpCrunch

Users also considered
Front logo
Category Leaders

AI-enabled customer service platform for collaboration

Front is a customer operations platform with live chat capabilities that enables support, sales, and account management teams to deliver exceptional service at scale. Front Chat brings your focus where it should be — on your customers.

Read more about Front

Users also considered
Help Scout logo
Category Leaders

Cloud-based customer support platform

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

Read more about Help Scout

Users also considered
Missive logo

Collaborative inbox for teams

Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience.

Read more about Missive

Users also considered

Key features for Live Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Notifications: Reviewers appreciate the instant alerts for new messages, customer interactions, and internal updates, enabling swift responses and improving engagement. 95% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Users value the ability to communicate instantly and efficiently, share multimedia, and maintain organized conversation history for both personal and business purposes. 95% of reviewers rated this feature as important or highly important.
  • Real-time Consumer-facing Chat: Reviewers highlight the importance of immediate, direct communication with customers, enhancing support, engagement, and sales through real-time interactions. 91% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Users find the systematic organization, tracking, and prioritization of support tickets crucial for efficient customer service and resolution of issues. 90% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers emphasize the convenience of accessing the chat platform on mobile devices, ensuring continuous communication and support on the go. 90% of reviewers rated this feature as important or highly important.
  • Transcripts/Chat History: Users appreciate having a detailed record of past conversations, which helps in auditing, training, and maintaining consistent customer support. 86% of reviewers rated this feature as important or highly important.