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Reporting/Analytics(38)

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Partoo

4.5

(56)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Get closer to your clients!

Our Messages tool helps you to centralise and reply to your Google Business Profile and Facebook Messenger

Read more about Partoo

Users also considered

UseResponse

4.6

(36)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All-in-one Customer Support and Feedback Suite

Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system.

Read more about UseResponse

Users also considered

Arena

4.6

(22)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Group Live Chat Platform

Arena creates group rooms for any event, live, and streaming allowing users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match with your website design.

Read more about Arena

Users also considered

charles

4.4

(21)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Web-based conversational commerce suite for consumer brands

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Read more about charles

Users also considered

Eloquant

4.3

(19)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud Contact Center Customer Experience platform

Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.

Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.

Read more about Eloquant

Users also considered

Helpshift

3.9

(29)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Digital customer service platform and ticketing system

Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

Read more about Helpshift

Users also considered

BeInContact

4.4

(14)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Your 100% Cloud Omnichannel Contact Center solution

BeInContact is extremely flexible meeting needs of companies of any size and sector, increasing Customer Experience, their loyalty and speeding up sales processing as well.

Read more about BeInContact

Users also considered

ELMA365

4.9

(8)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Low-code business process management (BPM) software

ELMA365 is a low-code business process management (BPM) software that helps businesses model, monitor, execute, and manage projects and tasks.

Read more about ELMA365

Users also considered

Ochatbot

4.8

(8)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI Chatbot for Ecommerce & Support. No Hallucinations, Free

Ochatbot, designed for ecommerce and support, provides proprietary scripted intent-based AI and generative AI, hallucination-free. Easy to install, For all website platforms, Free version available.

Read more about Ochatbot

Users also considered

Callbox

4.9

(7)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

UCaaS, Cloud PBX, Contact Center, Omnichannel

Callbox is a cloud PBX for collaboration and contact center integrated with MS Teams and Google Workspace, CRMs, and ERPs.

Read more about Callbox

Users also considered

EnableX

4.1

(7)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Smart, personalised CX—perfecting every engagement

EnableX delivers AI-driven omnichannel engagement for personalized, seamless interactions across web and social channels.

Read more about EnableX

Users also considered

Omnicus

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Make The Contact Center Your Competitive Advantage

Omnicus is a cloud-based help desk platform, which helps small to large businesses streamline contact center operations via omnichannel communication, artificial intelligence (AI), performance insights, interactive voice response (IVR), and more. The solution offers various features such as live chat, messaging, routing, key performance indicators (KPI), reporting, and API connection.

Read more about Omnicus

Users also considered

ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

Read more about ServiceTonic

Users also considered

Comapi

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Communications platform as a service (CPaaS)

Comapi is a cloud-based omnichannel communications solution which allows users to send, receive, and reply to emails, text messages, web chats, Twitter and Facebook messages, in-app messages, and more.

Read more about Comapi

Users also considered

Softservv

(0)

Live chat solution

SoftServv provides a WhatsApp Business API platform that integrates with internal software systems in approximately five minutes. The service enables businesses to automate customer communications through features like real-time notifications, custom chatbots, and marketing campaigns. SoftServv supports various media formats and includes comprehensive API documentation for popular programming languages.

Read more about Softservv

Users also considered

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