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Arena Logo

Arena

4.6
(21)

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Group Live Chat Platform

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(4)

Arena Pricing, Features, Reviews and Alternatives

Arena product overview

Price starts from

0

Flat Rate

What is Arena?

With Arena you can create live group chat rooms for anything. Lives, strammings, events, news and more. Embedding our widgets you will be able to engage audiences.

Key benefits of using Arena

Engage your audience with powerful experiences: Allow visitors to stay longer on your website by providing a premium digital experience through live chats, live blogging, and audience-generated content areas.

Increase your website’s traffic and audience: By focusing on user experience, you’ll attract more people, engage your audience, and increase your site views.

Turn engagement into revenue: Make your website monetizable with advertising and increase conversion, turning visitors into customers.

Free your company from social media: Invest in your proprietary platform and build relationships with your audience without relying on rules and algorithms that change all the time.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Phone Support
Email/Help Desk
Knowledge Base

Training options

Live Online
Documentation
In Person
Webinars
Videos

Arena pricing information

Value for money

4.4

/5

21

Starting from

0

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Arena features

Functionality

4.3

/5

21

Total features

93

15 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
API
Reporting & Statistics
Activity Dashboard
Chat/Messaging
Mobile Access
Live Chat

Functionality contenders

Arena users reviews

Overall Rating

4.6

/5

21

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.24/10
Rating distribution

5

4

3

2

1

14

6

1

0

0

Pros
It has the features we were looking for, was easy to implement, has a good price relative to other options, and support has been fantastic.
It's especially important that these widgets are embeddable and easily customized. Better yet, the company has been VERY responsive to feedback.
Great, have used the Live Blog for more than 10 events coverage and it has been awesome.
Cons
That can be frustrating when we're live-streaming events only to find out we have to make adjustments.
No option not to display the branding. Beushers believe they have to register in advance and therefore do not use chat.
Analytics page consistently failed (was then told it wasn't an actual feature of the software which seemed to be miscommunicated from the very beginning if true).

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Arena Best in Market for Live Chat

Reviewed a year ago
Pros

How easy it is to use and that it solves my live chat problem with an easy to create embed.

Cons

There are a lot of changes to the features on my pricing package and many times Arena changes these without notification. That can be frustrating when we're live-streaming events only to find out we have to make adjustments.

Vendor response

Hello! That's amazing. We are so happy to provide the solution for your live-streaming events. Thank you for the feedback regarding the changes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Arena Chat for Online Events

Reviewed a year ago

We have seen increased engagement through Arena Chat, which is largely thanks to the help of their support team that always jumps in quickly to help meet our needs.

Pros

Arena allows us to inexpensively engage with our audience in a personal way. It offers more functionality than most platforms (like link sharing, emojis, and gifs) but at a more affordable price point than typical.

Cons

The biggest drawback is that the analytics are essentially set up on a per-event basis. That is great for short, large events. However, with 5-6 small events each week, the analytics aren't structured to be able to easily see the engagement for each one.

Vendor response

Hello Brooks H! Really important to keep your audience engaged, isn't it? We are happy to be contributing to it. Thank you for the feedback about the Analytics, our team will take that into account. For now, we advise you to create one chat room per event, so you can have a better view of the engagement for each one. Stay tuned, we are always making improvements in our products.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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FreightWaves x Arena

Reviewed a year ago

Overall, in the beginning, everything was great. Quick response times via Slack for help - lots of back and forth conversations to how we can increase Arena's use. Towards the end, that all seems to tapper off. Slack responses were lackluster and our issues never seemed to be fixed right away. IE: - Users in the chat room feature wasn't ever accurate so we turned that off - Analytics page consistently failed (was then told it wasn't an actual feature of the software which seemed to be miscommunicated from the very beginning if true)

Pros

I liked how easy it was to deploy. I also liked how easy it was to set up a chat widget.

Cons

I did not like that some of the core features didn't seem to be completed. One thing that was a small annoyance was having to always enter a HEX code for a new chat widget.

Vendor response

Hi Nick! We appreciate your feedback. It's all taken into consideration for new features and improvements we are currently working on. Best, Arena team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Arena

Reviewed 8 months ago

Overall it delivered what was needed for us - chat, Q&A, polling and we have a great time engaging with our live stream participants.

Pros

The ease of use of the Chat, Q&A and poll. The nice layout. Being able to customise the colours and logo. Being able to give emoticons to each chat message. Being able to upvote questions. Being able to use GIFs.

Cons

The Q&A and polling icons are too small to be noticed (for older people). The admin page set-up is messy and complicated about what's where. Even after the event was over we still had trouble remembering how to access the specific settings page we needed to go to.

Vendor response

Hi Kit! Amazing to know that you have a great time engaging with your live stream audience. That's priceless. Thank you for the feedback. We'll look into that.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent chat service for your site

Reviewed a year ago

Offering real time chat boxes for sessions, events, and virtual booths in our online trade shows

Pros

Arena has a sleep look and feel for chat, seemlessly integrating with a webpage or serving as a pop up widget. The chat itself is robust with gifs, reporting, deleting, emojis, replies, liking messages and more

Cons

The direct message functionality is not useful, as we use chats on different sites, but users can see moderators from completely different environments

Vendor response

Thank you, Brent P! We love to hear your thoughts about Arena's products. Count on us to continue boosting your online trade shows :)

Arena FAQs and common questions

Q. What type of pricing plans does Arena offer?

Arena has the following pricing plans:
Starting from: $0.00
Pricing model: Free
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Arena?

Arena has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Arena support?

Arena supports the following languages:
English, French, Japanese, Portuguese, Spanish


Q. Does Arena offer an API?

Yes, Arena has an API available for use.


Q. What other apps does Arena integrate with?

Arena integrates with the following applications:
WordPress


Q. What level of support does Arena offer?

Arena offers the following support options:
24/7 (Live rep), Chat, Phone Support, Email/Help Desk, Knowledge Base

Common Arena comparisons

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