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Top Rated Live Chat Software with Search/Filter in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Search and filter capabilities in live chat software allow users to quickly locate specific messages or information, saving time and improving efficiency. These functions enable easier handling of customer inquiries and better management of historical data. Our reviewers in live chat software rated this feature as highly important.

3 Best Live Chat Software with Search/Filter

  • Slack
  • HubSpot CRM
  • Pipedrive - Highest rated for search/filter

See other top Live Chat products with search/filter

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the live chat software category. They also needed to have sufficient reviews about search/filter, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for search/filter based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Slack logo

Slack

4.7
(24K)
visit website

User insights about the search/filter feature

Reviewers indicate that Slack's search/filter capabilities are essential for locating messages, files, and conversations quickly and efficiently. They appreciate the ability to search across channels and chats, use keywords, and narrow searches by user, channel, and date. Users find the search function reliable and helpful for accessing historical data and specific information. However, some mention limitations like the lack of a global search option and difficulties in locating past conversations. Overall, they find it a valuable and time-saving tool.
“I love that you can narrow your search by choosing a name (user or channel), direct message, and a date and add multiple keywords. You can even exclude channels that may frequently use that word. This advanced search feature has set Slack apart!”
JL

Jenna L.

Project Manager

“I love this functionality and use it constantly to locate specific conversations or information I need using a specific keyword - instead of scrolling through endless conversation threads to find what I am needing.”
CG

Candie G.

Accountant

Live Chat key features coverage

Slack offers 6 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.7
Chat/Messaging4.9
Real-time Consumer-facing Chat4.7
Support Ticket Management4.7
Mobile Access4.7
Transcripts/Chat History3.8

Pros and cons based on 24,035 verified reviews

72% of users rated Slack 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 24,035 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

Cons:

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Pricing

Starting price:$8.75 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

HubSpot CRM logo
4.5
(4.4K)

User insights about the search/filter feature

Reviewers highlight HubSpot CRM's search/filter capabilities for their effectiveness in finding leads, contacts, and specific information quickly. They appreciate the ability to filter by various criteria, including sales stage, region, and custom fields. Users find the search function straightforward and efficient, with the option to save and share filtered results. Some users note that the search feature can be complex and requires precise input, but overall, they find it a powerful and time-saving tool for managing large volumes of data.
“Another loved feature! we can easily filter any company, contact records in bulk and even save it to a view and shared among teams. Filtering is rich in function to an extent where we can get lead/ contact information using any fields that are our records.”
AT

Abilashini T.

Business development strategist

“Search and Filter options are very much useful. I have used for filtering organizations and contacts by region, type (new , old), technology filter and find it very robust when there are millions of records in the database”
Verified reviewer profile picture

Uttam S.

Business Consultant

Live Chat key features coverage

HubSpot CRM offers 3 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.7
Chat/Messaging
Real-time Consumer-facing Chat4.1
Support Ticket Management
Mobile Access4.3
Transcripts/Chat History

Pros and cons based on 4,451 verified reviews

61% of users rated HubSpot CRM 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,451 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Cons:

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Pipedrive logo
4.5
(3K)

User insights about the search/filter feature

Reviewers appreciate Pipedrive's search/filter capabilities for their ease of use and efficiency in finding necessary information quickly. They find it valuable for searching by various filters, including duplicate contacts and product lifecycle management. Users report that the search feature is intuitive and accurate, making it easy to locate specific items and information within the database. Some users mention that the search functionality can be complex and requires some learning, but overall, it meets their needs effectively.
“Its search or filter feature is also good. With the help of which the necessary information can be found very easily. Which is very time consuming to do manually.”
Ni

N i.

Content Writer

“The Search feature works well and it is easy to search for specific items and inforamtion ”
Dv

Daniel v.

Sales

Live Chat key features coverage

Pipedrive offers 4 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.2
Chat/Messaging
Real-time Consumer-facing Chat4.5
Support Ticket Management
Mobile Access4.0
Transcripts/Chat History4.7

Pros and cons based on 3,042 verified reviews

64% of users rated Pipedrive 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,042 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient sales pipeline management

Intuitive and customizable interface

Customizable sales stages

Effective sales team management

Enhanced team collaboration

Cons:

Limited reporting capabilities

Inefficient search and filter functions

Subpar contact management

Inconsistent user experience

Limited automation features

See pros and cons details

Pricing

Starting price:$19 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Live Chat Software with Search/Filter in 2026

Zendesk Suite logo

Zendesk Suite

Category Leaders

AI powered customer service across all channels

visit website
Zendesk offers industry leading live chat software that’s quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and social media like Facebook/WhatsApp. Response times can be as fast as 30 seconds and agent performance can improve by 25%.

Read more about Zendesk Suite

Users also considered
LiveAgent logo

LiveAgent

Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

visit website
LiveAgent is a web-based Live Chat and Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
Social Intents logo

Social Intents

Live chat software for Microsoft Teams, Slack, and ChatGPT.

visit website
Talking to your website visitors should be easy. Chat with them right from the tools you already use: Microsoft Teams, Slack, Google Chat, Zoom, and ChatGPT.

Enable an AI chatbot trained on your own content with 1 click. Escalate AI chats to humans as needed to reduce support cost.

Read more about Social Intents

Users also considered
Freshdesk logo

Freshdesk

Category Leaders

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Slack logo

A single place for team communication and workflows

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
WhatsApp logo

Real-time customer communications management software

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Read more about WhatsApp

Users also considered
HubSpot CRM logo

CRM and lead management solution

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Engage visitors to your website 24/7 with Pipedrive’s Chatbot and Live Chat. Turn your window shoppers into qualified leads.

Read more about Pipedrive

Users also considered
LiveChat logo
Category Leaders

AI-based live chat for customer support and sales teams

LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Read more about LiveChat

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster.

Read more about Zoho Desk

Users also considered
Text Request logo
Category Leaders

Ignite customer engagement

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Read more about Text Request

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Intercom logo
Category Leaders

AI-powered customer service with helpdesk

Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

Tidio is a live chat software suite comprising help desk, live chat, chatbot, and AI agent products. Talk to your customers in real time, integrate the live chat widget with your website and social media, and set up chabots for when you're off-line to continue providing support and generating leads.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is a live chat solution for website and messaging support. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

Read more about Lime Connect

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more.

Read more about Salesforce Service Cloud

Users also considered
Bitrix24 logo

All in one business management workspace

100% FREE live chat and contact center software used by over 12 million companies. Also comes with free CRM and email marketing.

Read more about Bitrix24

Users also considered
Olark logo

Happier customers live chat with Olark

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

Read more about Olark

Users also considered
Weave logo

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX Live Chat is a free live chat solution that offers extra calling capabilities and team communication features at no cost!

Read more about 3CX

Users also considered
Pure Chat logo

Live chat software for SMBs

Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization

Read more about Pure Chat

Users also considered
Lucky Orange logo

All-in-one conversion optimization suite for website owners

Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls

Read more about Lucky Orange

Users also considered
HelpCrunch logo

Customer Communication tool for support, marketing & sales

All your customer communication - in one place.
Close more deals in real time
and provide faster customer support.

Read more about HelpCrunch

Users also considered

Key features for Live Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Notifications: Reviewers highlight the importance of real-time notifications for ensuring immediate responses, improving customer service efficiency, and enhancing agent productivity. 95% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Users value the chat/messaging feature for its real-time communication, multimedia support, and ease of use, making it essential for both personal and business interactions. 95% of reviewers rated this feature as important or highly important.
  • Real-time Consumer-facing Chat: Reviewers emphasize the benefit of real-time consumer-facing chat for providing instant customer support, improving engagement, and increasing sales conversions. 91% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Users appreciate the support ticket management feature for its ability to organize, prioritize, and track customer issues, ensuring efficient resolution and improved customer satisfaction. 90% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers find mobile access crucial for staying connected and managing customer interactions on the go, enhancing flexibility and ensuring timely responses. 90% of reviewers rated this feature as important or highly important.
  • Transcripts/Chat History: Users highlight the importance of transcripts and chat history for maintaining detailed records of interactions, aiding in reference, audits, and improving customer support strategies. 86% of reviewers rated this feature as important or highly important.