BrainStorm QuickHelp Pricing, Features, Reviews & Comparison of Alternatives

BrainStorm QuickHelp

Transform the way your users tackle software adoption.

4.71/5 (14 reviews)

BrainStorm QuickHelp overview

What is BrainStorm QuickHelp?

BrainStorm QuickHelp is an unparalleled learning solution for mid-size and enterprise organizations who want to dramatically increase software adoption. QuickHelp combines content expertise with an intelligent platform, all designed to transform the way users work with their technology. Our highly personalized approach to change management gets users and their technology on the same team, preventing user frustration, alleviating IT workloads, and helping organizations reach their goals.
www.brainstorminc.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
BrainStorm QuickHelp screenshot: BrainStorm QuickHelp home pageWhoa - Extra Space StorageBrainStorm QuickHelp screenshot: BrainStorm QuickHelp journey setupBrainStorm QuickHelp screenshot: BrainStorm QuickHelp courses

BrainStorm QuickHelp user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.6
  4.8
Matt Pedroso

Staff training that works!

Used weekly for 1-2 years
Reviewed 2020-08-05
Review Source: Capterra

From the very beginning meetings with the Brainstorm team I could tell they were special. Helpful and caring, and not the fake type of caring that a lot of companies do to get your business. They were generous with their time in getting to know our needs and we had staff come out to give on-site customized trainings before we moved to the online library. Staff loved the Brainstorm trainers!

Pros
Brainstorm offers an incredible amount of video-based training for all Microsoft products, and many other products too. It was very easy for my staff to start using it, and it's made our rollout of all the Microsoft 365 features much easier. It's also made supporting staff easier for my small team, and it's easy to just link to a step-by-step tutorial for a problem a staffer might be having. The Brainstorm staff are incredibly helpful during initial setup, and it's great to see a diverse group of people in their video tutorials.

Cons
I haven't anything to dislike about Brainstorm.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Donna Fox

Fresh, updated, relevant content in synch with current releases

Used weekly for 2+ years
Reviewed 2020-08-05
Review Source: Capterra

I love this product from the minute I saw it! We had been researching other training products which were impressive, but QuickHelp was head and shoulders above the rest with the quality and quantity of their training content. The staff has been helpful and very responsive to every technical and training question we've had. They have been proactive in getting QuickHelp out to our employees.

Pros
I learn something new each time I take a course, whether it is from a live event or a recorded training session. I like that the training is in short, easily consumable snippets and that similar training is grouped together in logical Skill Paths that are easy to track. From an administrator standpoint, we really like seeing the statistics of how many or our employees are using QuickHelp and the number of assets they have viewed over time and at a specific point in time. Brainstorm has very useful documentation that led us through the technical aspects of single sign on and other options.

Cons
As an administrator, customizing our own Skill Path was not intuitive, but we were able to accomplish our goals with the assistance of our great Brainstorm support staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Preston Lathrop

Leverage metrics and reporting to drive adoption

Used daily for 1-2 years
Reviewed 2020-09-16
Review Source: Capterra

Friendly engagement from sales and support teams. Appropriate content for new users, users migrating to a new product (as in MS Teams from Skype). A bit light on deeper technical topics. We have some rather advanced users who could go beyond "getting started" topics.

Pros
The user experience is quite easy. Sharing and assigning titles guides users to content.

Cons
The browsability of content suffers somewhat behind the construct of skill path assignments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Stephanie Chvala

Best IT Resource Ever!

Used occasionally for 2+ years
Reviewed 2020-08-26
Review Source: Capterra

Our implementation of QuickHelp helped to make our organization's transition to Microsoft365 a much smoother process. Allowing employees to find training resources that are quick and easy to use really helps them improve their productivity and get quick answers to their software questions. The staff at BrainStorm is great to work with. I highly recommend the company and the service.

Pros
Brainstorm QuickHelp is an amazing tool. The resources available in their vast library cover every imaginable Microsoft365 topic in short, easy-to-understand formats. A user can select a particular Skillpath (e.g. Excel, PowerPoint or even Time Management) to get a full course on that topic, or search the database for help with a specific question. Organizations can include their own custom content; take advantage of built-in gamification to motivate employees; and see full analytics about how the software is being utilized. As a user myself, I've been so grateful to have access to the information and webinars that BrainStorm provides. It truly is the best IT resource a company can provide its employees!

Cons
I really have no complaints about this software and service provider.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sarah Stillings

BrainStorm QuickHelp Review

Used daily for 2+ years
Reviewed 2020-08-05
Review Source: Capterra

Pros
The easily digestible micro-learning video collection. It's a great way for end users to learn at their own pace and leverage the platform as a knowledge base as well as a way to overall upskill in these products. I also love that they offer closed captioning in other languages for their video content.

Cons
The interface could use some improvements. For example, when taking a skill path with multiple videos there's no way to stay in full screen as you move through the skill path. Also, while videos are offered with closed captioning in other languages, other resources, like PDF guides, are not which is not the best experience for a non-English speaker.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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BrainStorm QuickHelp pricing

Pricing options
Subscription
View Pricing Plans

Please contact BrainStorm for pricing details.

BrainStorm QuickHelp features

API
Activity Dashboard
Activity Tracking
Communication Management
Content Management
Learning Management
Progress Tracking
Reporting & Statistics

Assessment Management (192 other apps)
Attendance Management (125 other apps)
Attendance Tracking (124 other apps)
Automatic Notifications (134 other apps)
Blended Learning (126 other apps)
Course Authoring (153 other apps)
Customizable Branding (131 other apps)
Data Import/Export (127 other apps)
Progress Reports (147 other apps)
Self Service Portal (114 other apps)
Student Management (114 other apps)
Third Party Integration (157 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for BrainStorm QuickHelp

Key features of BrainStorm QuickHelp

  • Audience Segmentation
  • Change Planning
  • Collaboration
  • Compliance Tracking
  • Content Creation
  • Contextual Guidance
  • Corporate/Business
  • Course Management
  • Course Tracking
  • Data Validation
  • Database Creation
  • Document Creation
  • File Sharing
  • In-App Training
  • Launch Management
  • Learner Portal
  • Learning Paths/Tracks
  • Notes Management
  • Office Suite
  • Presentation Tools
  • Prioritization
  • Reporting/Analytics
  • Team Chat
  • Tests/Assessments
  • Updates / Notifications
  • User Onboarding
View All Features

Benefits

Best-in-class software adoption training, personalized user journeys, rich data dashboards to measure user and company progress.