Sawyer Pricing, Features, Reviews & Comparison of Alternatives

Pros
I love that it's so easy to use and very user friendly. I didn't need to "learn" to use it - it's very self-explanatory. I like that I get paid very fast with Sawyer direct deposits. I like this new party booking feature - haven't tried it yet but intend to sign up for that!

Cons
- it's less flexible in terms of creating one off classes. for example, in pearachute, i am able to create an "impromptu" class with a certain musician. On Sawyer I have to create a new schedule, then a new activity, etc. it's a bit overwhelming. I don't always necessarily want to create an event for one offs but the way the Sawyer system is no you almost have to. - some glitches along the way. i can't always access all the functionalities in my phone (like adding packs to people's accounts for example); certain coupon codes not working after awhile (even without me putting any time restrictions on it); duplicate accounts in Contacts and not being able to delete them (even when there is no packs attached to them) - Reports. I don't really understand how to use them. I will be calling support team to learn more about how I can customize them - If someone comes to studio and pays cash for the class there is no way for me to check them in and note that this is a paid customer because there is no such function in the system. For report purposes I would like to understand paid vs not paid customers. - Function that prompts emails/messages to customers who haven't come to studio in a while. Maybe not an automated email but a reminder email to me saying "Hey, Johnny Smith hasn't come to Tiny Tunes Studio in a while, maybe you want to send them an email offering some sort of a discount for his next visit?" and maybe have like a standard email that each owner can customize then.

Rating breakdown

Likelihood to recommend: 10/10

Pros
THe customer service is the most wonderful aspect of sawyer. If I ever have the smallest problem, the admin team gets back with me within minutes, and a fix is on the way. They are constantly working to make the software better, and really value the relationships they build with their customers. You get the sense that they really care about helping us grow our businesses.

Cons
As they grow, there are frequent bugs. They get worked out very quickly though! Also, as my business grew, I was paying thousands of dollars in fees. I wish I had known about a monthly payment option earlier. I could have saved a very large amount of money.

Rating breakdown

Likelihood to recommend: 8/10

Pros
It is really user-friendly. It did not take long to learn it and I can train my admin staff to use it pretty quickly. I like the interface, everything looks nice and is readily accessible. I LOVE the customer service team, they have always been really fantastic and totally understand my needs as a small business offering kids' programming.

Cons
It is simpler than some of the other registration systems, which I think mostly works to it's advantage. Sometimes though I need the software to do something more specific and there's not an option available. I do appreciate that their customer service team is always really responsive to these moments though. They either walk me through other options or even talk to the development team about adding further features.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Sawyer "gets" my business. It is nice to have a platform that has already thought of what I need for my enrichment class platforms. I have worked with other online registration platforms, the interface is not as clean and beautiful as Sawyer and it required more time spent on my end customizing. Also, Sawyer sends payments DAILY rather than twice a month - which is huge for a small business.

Cons
Like anything new, it takes time to get used to the functions and how to set everything up. But if you do it well the first time, you will only need to go back to make minor edits for each class. The customer service is TOP NOTCH! This was a HUGE reason I did not get frustrated in those early days of set-up. It took time, but I had assistance at my fingertips whenever I called. Shout our to our support staff

Rating breakdown

Likelihood to recommend: 10/10

Pros
What I like most about the Sawyer software is that it suits the needs of a robust program like ours in that it provides seamless attendance tracking , easy student and parent information maintenance, as well as accessible finance reporting.

Cons
I would say opportunities for Sawyer to improve its program is to make it feasible for prerequisites classes to be offered individually. Also, when reporting, the dates of transactions aren't visible which is helpful for our record keeping. Lastly, there isn't a comprehensive database feature in which one can view the entire enrollment list at a glance.

Rating breakdown

Likelihood to recommend: 7/10