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Amazon Lex
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Chatbots with conversation AI.
Table of Contents
Amazon Lex - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2025
Amazon Lex overview
What is Amazon Lex?
Amazon Lex is an AI service that can design, build, and deploy omnichannel chatbots across multiple multiple applications and systems. Amazon Lex utilizes AI and NLP to understand the context of any conversation across multiple languages. Amazon Lex can easily connect with other AWS services to monitor performance, query data, and automate business operations. Only pay for speech and text requests!
Starting price
Alternatives
with better value for money
Amazon Lex’s user interface
Amazon Lex reviews
Overall rating
4.0
/5
2
Positive reviews
50
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8/10
5
4
3
2
1
1
0
1
0
0
Amazon Lex's key features
Most critical features, based on insights from Amazon Lex users:
All Amazon Lex features
Features rating:
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Amazon Lex integrations (14)
Amazon Lex support options
Typical customers
Platforms supported
Support options
Training options
Amazon Lex FAQs
Amazon Lex has the following typical customers:
Freelancers, Mid Size Business, Small Business
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Q. What languages does Amazon Lex support?
Amazon Lex supports the following languages:
English
Q. Does Amazon Lex offer an API?
No, Amazon Lex does not have an API available.
Q. What level of support does Amazon Lex offer?
Amazon Lex offers the following support options:
Knowledge Base, Email/Help Desk