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Clickatell Logo

The Global Leader in Chat Commerce

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Clickatell - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: January 2026

Clickatell overview

What is Clickatell?

Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle.

Starting price

Free

Alternatives

with better value for money

Clickatell’s user interface

Ease of use rating:

Clickatell reviews

Overall rating

4.3

/5

15

Positive reviews

67

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.67/10
Rating distribution

5

4

3

2

1

10

2

2

0

1

Who uses Clickatell?

Based on 15 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Education Management
Retail
Information Technology and Services
Non-Profit Organization Management
Others

Use cases

Customer Communications Management
Customer Engagement
Customer Service
SMS Marketing
Customer Satisfaction

Clickatell's key features

Most critical features, based on insights from Clickatell users:

Multi-Channel communication

All Clickatell features

Features rating:

2-Way messaging
Access controls/permissions
Activity dashboard
Activity tracking
Alerts/Escalation
Alerts/Notifications
API
Automated routing
Autoresponders
Campaign segmentation
Canned responses
Chatbot
Chat/Messaging
Chat Transcript
Configurable workflow
Contact database
Customer engagement
Customer history
Customizable branding
Drag & drop
Engagement tracking
File sharing
Geotargeting
Knowledge base management
Live chat
Mobile access
Multi-Channel communication
Multi-Channel management
Performance metrics
Personalization
Pre-Configured bot
Proactive chat
Real-Time analytics
Real-time consumer-facing chat
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Reporting/Analytics
Reporting & statistics
Search/Filter
Sentiment analysis
Shortcodes
SMS messaging
Social media integration
Tagging
Third-Party integrations
Transcripts/Chat history
Transfers/Routing
Widgets
Workflow management

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Clickatell pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Clickatell price and value

Value for money rating:

Clickatell support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Knowledge Base
Phone Support
Email/Help Desk
Chat

Training options

Documentation
Videos

Clickatell FAQs

Related categories