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My AskAI Logo

Create an AI chatbot for your Customer Support.

My AskAI Reviews

Overall rating

4.6

/5

81

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.41/10

Reviews by rating

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Pros and cons

This is obviously an innovative feature and it's exciting. The software is very straightforward and easy to use.
Fabulous - I highly recommend this service and the technology, it's been a game changer for our site.
The most important feature of MyAskAI for me is that I can use it together with Zapier. This is good because no-code development is also possible with it.
Lack of the option to improve answers over time with negative feedback of bad answers or a way to rewrite some bad answers to improve answers for a similar question in the future.
Limited responses when asking to identify lists.
I think it is a risk that MyAskAI depends on ChatGPT.
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81 reviews

Recommended

SL
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Susan L.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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My Ask AI is beneficial in today’s environment

Reviewed a year ago

Great experience and excellent customer support

Pros

Ease of use, transparency in the information provided

Cons

I feel like it could be a little more user friendly honestly I think that about most applications

Vendor response

Thanks for the review Susan! Very open to any ways we can make more user friendly if you could share the issues you had?

LB
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Leandro B.

E-Learning, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Finally an AI for non-techies

Reviewed a year ago

WONDERFUL. Now I only want to improve my experience and provide more and more services to my students, using AI.

Pros

Really (I mean REALLY) easy to install and deploy. I'm not tech-literate at all, and I could setup my personal AI assistant in minutes.

Cons

The language model still seems to catch knowledge from somewhere else than the documents I provide as knowledge base. No matter how strict they are, and how much I try to limit the model (via prompt) to only refer to the provided documents.

Vendor response

This is one of my favourite reviews ever Leandro, thank you!

JS
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Jeff S.

Management Consulting, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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AskAI is my chosen Platform

Reviewed a year ago

I have successfully used the platform for blog and whitepaper templates.

Pros

Cost effective solution that is easy to use and provides helpful (yet not comprehensive) responses.

Cons

Limited responses when asking to identify lists.

Vendor response

Thanks for this Jeff. I would note that AskAI is not really designed to do any of the things you have suggested here, so probably just the wrong product for you!

HJ
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Hugo J.

Apparel & Fashion, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use and adopt.

Reviewed a year ago

Very good.

Pros

Ease of use: I found My AskAI to be user-friendly and intuitive and a focus on accessibility and usability.

Cons

Pricing-wise, it's right on the edge and shouldn't be more expensive.

Vendor response

Thanks for this Hugo, appreciate the feedback!

AL
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Andrea L.

Entertainment, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I use AskAI for the best answers

Reviewed a year ago

Again, When I first downloaded My AskAI I remember exploring it at a stoplight. Each time I hit a stoplight I would ask another question. I had an entire business plan in three stops, written with the voice that mirrored mine, with formulas, and a list of the applicable agencies I could send a proposal to. I knew exactly how good it was, because I had already done this the old fashion way, and it took me weeks. My AskAI did the same exact thing, except slightly better, and in minutes.

Pros

No pros were added to this review

Cons

I am not sure, I think the interface is pretty perfect, I think the answers are exceptional, if anything, the price is the deterrent

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Verified reviewer

Consumer Electronics, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Very useful

Reviewed 8 months ago
Pros

AskAI offers a variety of features, including answering questions, writing different kinds of creative text formats, and translating languages. AskAI is designed to be easy to use, with a simple and intuitive interface. AskAI is constantly learning and evolving, so it has the potential to become even more helpful and informative in the future.

Cons

Limited understanding of context and nuance: AskAI sometimes struggles to understand the full context of a question or request, which can lead to inaccurate or irrelevant responses.

ZM
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Zack M.

Computer Software, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I was skeptical at first, but addicted now

Reviewed a year ago

Very impressed. They have built software that does what I was going to build.

Pros

The ease of uploading my content and interacting with my data so fast.

Cons

It take some time getting use to what to click, where to go and how to do some things. I basically clicked on everything and watched the YouTube videos. I'm good to go now. User interface could be more intuitive, but that will come with time and the product works. User just needs to click around and explore to understand.

Vendor response

Thanks Zack! Always trying to make things more obvious and more intuitive so appreciate the feedback.

MH
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Marcus H.

Alternative Medicine, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Versatile and easy product FAQs for every visitor

Reviewed a year ago
Pros

The simplicity of use and the warm support of My AskAI, which has incorporated many of my wishes and ideas directly into the product development.

Cons

I really can't think of anything to write here that would detract from the genius of the product. It's super easy to set up without having to know any programming and so anyone can set it up and use it or make it available to their customers.

Vendor response

Thank you Marcus! Have loved working with you!

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Jessica M.

Marketing and Advertising, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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It's an okay tool perhaps made better by spending money on customization or chatbot for customers

Reviewed 8 months ago
Pros

It was easy to setup and use. I was able to dive right in.

Cons

It wasn't necessarily as "smart" as I needed it to be. I wanted to build a chatbot for my own research and the answers it provided were very basic and not super helpful. I was researching a complicated subject though so I am thinking this is perfect for websites and consumer/customer questions.

OL
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Olivia L.

E-Learning, 51-200 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Using MyAskAI for AI driven customer support

Reviewed 8 months ago

Great product, easy to use and solved our needs in a way that required minimal internal support to begin using.

Pros

Super easy to set up. My team was able to begin using the tool immediately within 5 minutes of setting up to help manage our customer support channels. It was also a less expensive solution than many other tools out there which was a huge help. We also were able to customize the branding and settings to meet our use case.

Cons

No major cons just that certain features are unavailable unless you move to a higher pricing tier. I also think that it would be better if more of the bots could be connected to dynamic data sources but those are enhancements that should come with time.

Vendor response

Thanks Olivia! Appreciate this.

HR
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Harry R.

Education Management, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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AskAI in education

Reviewed a year ago

Great so far.

Pros

The customisation is so important to me in the role we're giving it. It's also very important to me that it logs all conversations, allowing us to check for any issues or inappropriate usage.

Cons

I'd like to be able to go further along the road with the customised background prompt, to be honest I'm not sure how that would even work though!

Vendor response

Thanks Harry! You can already customise the system prompt (if that's what you mean?)

JK
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Jennifer K.

Financial Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Really Cool Product

Reviewed a year ago
Pros

This is obviously an innovative feature and it's exciting. The software is very straightforward and easy to use.

Cons

Nothing yet...the real test will be making sure we load in enough content to get the AI to respond appropriately to user questions.

Vendor response

Thanks Jennifer, appreciate you taking the time to review!

GS
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Gus S.

Entertainment, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great product

Reviewed a year ago
Pros

Very easy to use, allows team to search for info across multiple documents

Cons

Can be hard to set up from a back-end perspective but it's not too bad.

Vendor response

Thanks for the feedback Gus, would love to know how we can make things easier from a back-end perspective if you'd care to share more?

PW
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Patrick W.

Retail, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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My AskAI is the fast solution for custom Chatbots

Reviewed a year ago

We will consider to use My AskAI in future for our stores.

Pros

I really liked the speed to set up the Chatbot.

Cons

I am missing other languages in the backend

Vendor response

Thanks Patrick! What do you mean about other languages sorry? What would like to do?

DD
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Doug D.

Real Estate, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent way to deploy AI for your business

Reviewed a year ago

Solved an issue with deploying AI for small businesses

Pros

You can add your own content to the tool so answers are company centric.

Cons

Would like option to extend its knowledge interactively as needed.

Vendor response

Thanks Doug, appreciate this!

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dustin F.

Arts and Crafts, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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On the fence about this one...

Reviewed a year ago

I didn't end up able to integrate it with any of my business functions but still found useful and cool to use

Pros

The most appealing feature to me was the ability to upload your own data for it to learn. The search feature is getting better and is pretty useful.

Cons

The uploading of my own data for my search didn't work...ever. The search function, while it's useful, is also confusing.

Vendor response

Hey Dustin, thanks for the review. Sorry you found the search confusing, would love to hear more about why this was if you could email us at team@myaskai.com so we can get it working for your business?

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Verified reviewer

E-Learning, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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I like it!

Reviewed a year ago

Great stuff; let’s boost this fantastic tool!

Pros

Easy to set up, free test version, smooth upgrade path to other plans

Cons

Nothing, really. I find the solution very nice!

Vendor response

Thank you!

LG
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Lucas G.

Information Technology and Services, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great results in free trial

Reviewed a year ago
Pros

Chat integration in Bubble was really ease and first impression with potential end user was surprisingly good.

Cons

Lack of the option to improve answers over time with negative feedback of bad answers or a way to rewrite some bad answers to improve answers for a similar question in the future.

Vendor response

Thanks for this Lucas! We are working on releasing an upvote/downvote feature soon and have just added a tutorial on how to improve answers and 'train' for future responses on our YouTube channel!

MG
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Manuel G.

Education Management, 201-500 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The problem of short answers

Reviewed a year ago

If they would solve the long answer thing it would be great

Pros

I really like the way myaskai lets you put new sources and work with them

Cons

I dont like that the answers are really short, even when you ask for longer answers. If I need a 500 word answer myaskai doesnt really let you do it.

Vendor response

Hey Manuel, we have access to some new tools now that should hopefully let us respond with longer answers in the future, looking forward to rolling this out soon!

JM
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Jamie M.

Computer Software, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use, great value!

Reviewed a year ago
Pros

The integration with our workflows was a seamless process that was easier and more efficient than expected.

Cons

There was a little bit of a learning curve. There are many AI tools out there, so it is important to focus on those that bring the most value to your team and organization.

Vendor response

Thanks Jamie! Always trying to reduce the learning curve, let us know if there is something specific you needed help with!

PR
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Piroska R.

Newspapers, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The flexible API

Reviewed a year ago

I always look for the good person behind the product. I found them here.

Pros

The most important feature of MyAskAI for me is that I can use it together with Zapier. This is good because no-code development is also possible with it.

Cons

I think it is a risk that MyAskAI depends on ChatGPT.

Vendor response

Thanks Piroska! There are so many applications with Zapier, we love it too!

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Carl M.

Online Media, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Nice system that's really easy to set up and use

Reviewed a year ago

Great :)

Pros

really quick and easy to build your own chatbot - we use it for our staff handbook

Cons

I needed a bit of help to integrate in our sharepoint intranet - but their support were good

Vendor response

Thanks for the review Carl, glad you are making the most of AskAI!

YH
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Youssef H.

Accounting, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best product for people who wanna get serious about LLMs

Reviewed a year ago

Fantastic support, clear documentation and insanely powerful

Pros

Easy to set up and understandHelping people to fine tune LLMs and so simple to use!

Cons

None! have no problems with this tool its amazing!

Vendor response

Thanks Youssef!

DB
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David B.

Accounting, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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I tried the free trial, but didn't subscribe.... yet

Reviewed a year ago

My AskAI is going to help solve the perennial problem of getting quick but accurate answers to the end user. Infobases are great, but people get lost in looking for answers. Harnessing AI to build answers using trusted data is going to be a huge growth area.

Pros

The concept is brilliant - harness the power of AI, but limit it to the trusted info that you provide. This is the future of AI, and I'm looking for this concept to expand.

Cons

The price gap between the Hobby and Pro. Hobby is too small, and Pro is too much. I'd like to see a mid-range product.

Vendor response

Hey David, thanks for the review and feedback! What kind of amount of content would you want to see exactly?

IG
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Ian G.

Law Practice, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great AI

Reviewed a year ago

It's great! I used it constantly.

Pros

Is quick! You can use during meetings, and get quick answers.

Cons

Can be more specific. Sometimes is to much talk, but not enough details.