Our website forum is integral to our sales. As customers post photos on our forum it encourages others to buy the product. The forum provides a great customer community. It includes members from all around the world.
The number one thing I love about Website Toolbox is the ease of integrating a forum into my website. The forum sits on their servers so there's no software or maintenance required on my end. In addition their team will work closely with you to ensure your forum looks exactly like your website. Plus the flat monthly fee includes unlimited image storage which is so important to us since we cater to woodworkers and almost every post includes images. Website Toolbox is continually improving and upgrading the software which I love.
I don't have any negatives. One feature I'd love to see in the future would be a built in translator for foreign language posts and for members from different countries to be able to view the forum in their native language.
Thanks for your awesome 5-star review! There's nothing that makes us happier than seeing "love" in all capital letters! :)
Built-in translation of user's posts to another user's current language is a fantastic suggestion. Thanks for that! We will add it in the future.
Note that users can see the forum in their own language. The forum automatically detects the language that the user speaks and displays the forum in that language. 12 different languages are supported, and we can add any other language upon request. This is supported in any forum theme created within the last 2 years.
Likelihood to recommend: 10/10
The main benefit is in building an interactive online learning community. Another benefit is that sometimes the discussions can easily be edited into collaboratively written articles.
This Discussion Forum can easily be organized according to 3 levels (and more if you want to get more complex). This makes it so easy for us to organize discussions that follow our course curriculum. The website toolbox staff provide fantastic online support.
Although it is possible to create different user groups and run two or more separate discussion forums with the same account - this is cumbersome and stressful. So we have arranged at custom alternative with Website Toolbox.
Likelihood to recommend: 10/10
It does serve as a resource for new farmers however it’s hard to keep people engaged because the posts do not automatically feed into other social media. First year I did not have a lot of traffic, this year I’ve had a lot more and the negative feedback I’ve gotten from users is embarrassing. I feel trapped because I can understand their frustrations but I can’t do anything about it.
It was easy enough to setup. I’m not familiar with other products.
Templates are outdated looking, fonts are outdated. Nearly impossible to filter into other social media sites, which is the main thing all of my users are looking for. It’s extremely difficult to organize topics, people post everywhere. People complain it’s hard to follow conversations. I also do not like not being able to customize the url.
Hi Paige! Thanks for your feedback. I'm glad you found Website Toolbox easy to set up!
We usually add new themes every few months. Just 2 days ago we added a new theme called Minimal.
Each theme allows you to choose from over 34 of the most popular fonts provided by Google. You can easily preview and choose a font in the theme customizer.
I see that your forum already has Facebook integration enabled. Please contact us (reply to this email) to let us us know how you'd like posts to filter into other social media sites. It is possible to have the post posted on Facebook when it is posted on the forum.
You can create as many categories as you'd like so that people post in those categories. I'd recommend assigning a trusted moderator with limited permissions so that they can move topics into the correct category when it is in the wrong category.
Users can receive email notifications of topics they're following or have posted in.
I'll be glad to hear more about how we can improve.
Likelihood to recommend: 0/10
We use Website Toolbox as our company's user forum - we contacted them in the midst of a site re-design, requesting assistance with porting *years* of past historical forum posts and user accounts from a crumbling platform crippled by spam users, not expecting that they not only could do this, but facilitated it and lost no data. Customer support with this company is consistently the best I've experienced in 20+ years as a web developer - highly responsive, very knowledgeable, does not drop the ball on issues. Any questions I've had have been answered promptly and thoroughly, any issues have been rectified. Our website is well over 500 pages, with full e-comm and locator functionality - of the four main components I deal with in managing the project, Website Toolbox's user forum is the least costly, least time consuming, highest performing component, hands down.
Features, ease of use, simplicity of admin console, cost, customer support , ability to customize
Not applicable - it checks all the boxes in terms of what we need and then some, and far exceeds expectations on customer support.
Wow! Thanks for those extremely kind words Tanya! It's reviews like yours that make all of the hard work worth it! :)
Likelihood to recommend: 10/10
The clean look of this form was crucial. We wanted something that looked native on our site and Website Toolbox's forum is perfect. Being able to use our branded colors and fonts made this seamless.
We had one issue with connecting our Memberspace accounts to the forum, and the Website Toolbox team says they are resolving it. I also wish that it was more clear that you can tag other users in your posts, though we just had to be upfront with how to do that.
Thanks for your wonderful review Lucas! It's great to hear that your forum fit perfectly into your website! :)
Likelihood to recommend: 8/10
Website Toolbox offers 3 pricing tiers.
Basic: $29/month for 10K page views per month
Standard: $79/month for 100K page views per month
Premium: $299/month for 500K page views per month