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Zenvia Customer Cloud
5
158
4
119
3
52
2
16
1
14
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI for customer service to sell more and serve better
Table of Contents
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Zenvia Customer Cloud - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Zenvia Customer Cloud overview
What is Zenvia Customer Cloud?
Zenvia Customer Cloud is the complete AI solution for companies looking to sell more and provide better customer service.
With WhatsApp, SMS, email, and other integrated channels, you can centralize communication and ensure a seamless customer journey. Our automated chatbots and full AI capabilities optimize service, generate qualified leads, and boost the productivity of sales and support teams.
The solution also features powerful integrations that connect systems and data, simplifying operations and eliminating the need for multiple vendors. From the first contact to post-sale, you accelerate processes, reduce costs, and improve results.
Additionally, smart dashboards and centralized analytics provide strategic insights for quick decision-making, helping your company grow and delight customers at every interaction.
Starting price
Alternatives
with better value for money
Pros & Cons
Chat
Client Support
Sales
Customer Support
Contacts
Bots
Zenvia Customer Cloud’s user interface
Zenvia Customer Cloud pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
3.9
Ease of use
4.2
Customer support
4.0
Reviews sentiment
What do users say about Zenvia Customer Cloud?
Customer support is terrible and hard to get a hold of.
Select to learn more
Who uses Zenvia Customer Cloud?
Based on 359 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Zenvia Customer Cloud's key features
Most critical features, based on insights from Zenvia Customer Cloud users:
All Zenvia Customer Cloud features
Features rating:
Zenvia Customer Cloud alternatives
Zenvia Customer Cloud
Starting from
No pricing info
Starting from
Free
Slack
Starting from
8.75
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Zenvia Customer Cloud pricing
Value for money rating:
Starting from
No pricing info
User opinions about Zenvia Customer Cloud price and value
Value for money rating:
To see what individual users think of Zenvia Customer Cloud's price and value, check out the review snippets below.
Jorge M.
Operations Associate
Mahmoud A.
PROJECT MANAGER
Zenvia Customer Cloud integrations (6)
Other top integrations
Zenvia Customer Cloud customer support
What do users say about Zenvia Customer Cloud customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Zenvia Customer Cloud customer support.
A portion of users praise Zenvia Conversion support for quick, timely responses and effective problem-solving.
Multiple users appreciate the support team's availability, helpful attitude, and willingness to resolve concerns efficiently.
A number of users report slow response times, delays in resolving issues, and difficulty reaching support when needed.
Select users mention inconsistent support quality, limited availability, and lack of expertise in handling technical problems.
Support options
Training options
To see what individual users say about Zenvia Customer Cloud's customer support, check out the review snippets below.
“Very easy training is given in compression. Whenever we need support they are giving us a hand.”
Graciela G.
Comunnity Mannager
“Support team is good and dedicated.”
Pablo F.
Director
“The app is a great idea, but still, with some technical problems such as the integration with messenger that is not working on the mobile, the customer support is so slow to answer and many times they don´t have the knowledge or decision power in order to solve the issues, to be honest, is the worst part in Sirena”
Mayte M.
Marketing manager
“Customer support is terrible and hard to get a hold of.”
Jorge M.
Operations Associate