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HelpMaster
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helpdesk, service desk and customer support software
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HelpMaster - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
HelpMaster overview
What is HelpMaster?
HelpMaster has been designed to streamline your helpdesk and service management initiatives and improve overall business efficiency. It does this by allowing you to support your different clients in different ways, and build workflow patterns based on the needs of your business. Whether you need a corporate knowledge-base system, an email response management system, or a comprehensive and flexible call logging system, HelpMaster delivers a complete package of helpdesk tools in one integrated suite.
What makes HelpMaster unique?
HelpMaster is the only helpdesk system available that utilises a 3-tier template system that allows the helpdesk to create customized workflows that incorporate Jobs (incidents), with Actions (tasks) and Outgoing correspondence, or email. By using this powerful template system, you can configure HelpMaster to manage all of your helpdesk and support needs.
With this incredible amount of flexibility, helpdesks and support centres around the world are using HelpMaster in the following applications
IT helpdesk support
Facilities management
Complaints management
Software bug tracking
General business tasking and workflow
Starting price
Alternatives
with better value for money
HelpMaster’s user interface
HelpMaster reviews
Overall rating
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- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend1.00/10
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HelpMaster's key features
Most critical features, based on insights from HelpMaster users:
All HelpMaster features
Features rating:
HelpMaster alternatives
HelpMaster
Starting from
695
One-time payment
Freshdesk
Starting from
19
/user
Per month
HelpDesk
Starting from
29
/user
Per month
BOSSDesk
Starting from
29
/user
Per month
HelpMaster pricing
Value for money rating:
Starting from
695
One-time payment
Flat Rate
User opinions about HelpMaster price and value
Value for money rating:
HelpMaster integrations (1)
Top integrations
HelpMaster support options
Typical customers
Platforms supported
Support options
Training options