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Klarna
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online payment processing platform for secure checkout
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Klarna - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Klarna overview
What is Klarna?
Klarna is a payment processing platform designed to help businesses offer a secure checkout experience to customers with several payment methods. Shoppers can use the application to manage purchases, report returns, and communicate with customer service agents.
The system automatically fills billing and shipping information for returning customers and accepts transactions via bank transfers and cards. Klarna helps businesses customize the checkout interface according to requirements to promote brand identity across shoppers. Organizations can also use footers and marketing banners to display on-site messages and inform website visitors about various payment methods.
Klarna's messaging widget enables businesses to display payment methods based on the shopping basket's size and item prices. It facilitates integration with several third-party systems such as Shopify, BigCommerce, and more. Managers can also customize text, font, and color for on-site messages.
Starting price
Alternatives
with better value for money
Klarna’s user interface
Klarna pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.4
Features
3.8
Ease of use
3.9
Customer support
3.3
Reviews sentiment
What do users say about Klarna?
Users report Klarna offers flexible payment options, including installment plans and one-time cards, making it easier to afford larger purchases and manage spending. They appreciate being able to pay later or split payments, which helps with budgeting and allows them to shop at various retailers, though some wish for broader store partnerships and more control over payment dates.
Reviewers indicate Klarna’s pricing is generally reasonable, with interest-free plans available, but they express frustration over issues with refunds, disputed charges, and unexpected extra costs. They find customer service slow to respond and say problems with returns or disputes can lead to financial inconvenience.
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Who uses Klarna?
Based on 88 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Klarna's key features
Most critical features, based on insights from Klarna users:
All Klarna features
Features rating:
Klarna alternatives
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Klarna integrations (35)
Top integrations
Klarna support options
Typical customers
Platforms supported
Support options
Training options
Klarna FAQs
Klarna has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
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Q. What languages does Klarna support?
Klarna supports the following languages:
English
Q. Does Klarna support mobile devices?
Klarna supports the following devices:
Android, iPad, iPhone
Q. Does Klarna offer an API?
No, Klarna does not have an API available.
Q. What level of support does Klarna offer?
Klarna offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base
