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Aesthetic Record

Cloud-based practice management system for aesthetic clinics

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Aesthetic Record Pricing, Features, Reviews and Alternatives

Aesthetic Record product overview

Price starts from

$

211

/momonth
Per User

What is Aesthetic Record?

Aesthetic Record is a cloud-based practice management software designed to help aesthetic clinics manage online booking, patient records, invoices, inventories, and more. It supports ePrescribing, which lets practitioners directly send prescriptions to pharmacies and patient charts to medical directors in real-time.

Key benefits of using Aesthetic Record

• Connect with patients using a range of communication tools including questionnaires, virtual consultations, real-time chat, and more.

• Allow patients to book appointments online through Aesthetic Record. The smart scheduling tools ensure that no double bookings occur and patients can view the availability of doctors before choosing a time and date that suits them.

• Use Aesthetic Record's EMR (electronic medical records) tools to record procedures and plans, provide electronic prescriptions, add notes to patient files, schedule follow-ups, upload before and after photos, and more.

• Bill patients electronically using Aesthetic Record's online payment processing and billing tools. Businesses can track each client's billing history, send invoices, apply discounts, and process payments in multiple formats including cash, credit card, electronic wallet, and more.

• Manage practice operations with features such as business insights, supply chain management, purchase orders, inventory tracking, employee performance tracking, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
24/7 (Live rep)
FAQs/Forum

Training options

Webinars
Videos
Live Online
Documentation

Aesthetic Record pricing information

Value for money

4.3

/5

33

Price starts from

$

211

/momonth
Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Aesthetic Record features

Functionality

4.1

/5

33
Total Features42 4 categories

Most valued features by users

HIPAA Compliant
Appointment Management
Reporting & Statistics
Activity Dashboard
Reminders
Records Management
Scheduling
Historical Reporting

Functionality contenders

SimplePractice
Functionality
#1
IntakeQ
Functionality
#2
TheraNest
Functionality
#3
Aesthetic Record
Functionality
#4

Aesthetic Record users reviews

Overall rating

4.2

/5

33

Positive reviews

76%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.85/10
Rating distribution

5

4

3

2

1

23

2

3

1

4

Pros
They save me time which makes me more money. Their system is easy, robust and great customer service.

HT

Hillary T.

I LOVE, LOVE, LOVE aesthetic record. I seriously couldn't have built it to what I have within a year without them.

HT

Hillary T.

Good functionality for medspa- their foto comparison is really helpful and overall easy to use. Online booking is a nice feature for patients and charting is pretty easy.

GB

Ginger B.

Cons
Constant glitches and bad customer service. There's no phone number they require you chat for every problem, which gets very time consuming and difficult to actually get anything fixed.

Ab

Ashley b.

The absolute worst part of this company is they do not let anyone converse through any median except texting via the program. No phone support or email.

SG

Scott G.

This is the most unreliable software system I've ever experienced. Allows equipment to be double booked, patients complain about the difficulty of filling out paperwork.

MG

Marissa G.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to use and great value!

Reviewed 10 months ago
Pros

I've been using this software for about 6 months. I switched over from another aesthetic EMR platform due to cost. Aesthetic record offers all the necessary features of the more costly platforms for a fraction of the price. It even has features the more expensive platforms do not have.

Cons

There isn't really anything I don't like. Customer service is a message system within the app rather than speaking to a person over the phone. However, it is still immediate and has solved my issues or answered by questions almost immediately.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Software for Business Big or Small!

Reviewed 10 months ago

The staff at Aesthetic Record are always there to answer any questions I have - the text option on the app is easy to use, and I know I'll get a prompt response every time. [SENSITIVE CONTENT HIDDEN] were super flexible in booking my teaching seminars and made my onboarding process a breeze! The YouTube videos are incredibly helpful whenever I need a quick "how to" or refresher.

Pros

Firstly, how inexpensive this software is. I was shocked to learn how affordable it was, especially as a small business over. I also love how versatile Aesthetic records is. I can do everything from place product orders, to host virtual consultations (which is critical in today's climate) to collect payment, distribute gift cards, and so much more! This software also gives me peace of mind come tax season - I know all of my financial information is accurate, organized, and up to date.

Cons

I can't really think of anything I don't like about this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Failure to launch

Reviewed 10 months ago

Some of the reps were helpful and they were professional - unfortunately they are difficult to reach without 2-4 days advanced online scheduling which does no good to a busy practice. There was no flow to the training and they kept charging me month after month knowing we weren’t able to even implement the program or use it at all. After months of exhausting all the time & staff resources this was still not functional or useable in any way for us to even try it on one single client. We wasted so much $$ w staff time and energy and have asked for our $$ back yet nothing has happened and we are still being charged. I literally created my own system a few days after becoming so frustrated- and it’s working better than AR.

Pros

I loved the promise of what this software could do. EMR with electronic prescriptions, telemedicine, patient portal, etc... This was the 2nd time giving it a chance after 2 years prior when the glitches were abundant. Unfortunately w all the “updates” it still didn’t work as promised.

Cons

Incredibly cumbersome to attempt to set up. Company accepts no phone calls- any attempt to contact must be scheduled online for a meeting that is not 24/7 as indicated. No organization to the training at all. Just pieces all over the place. You have to re-enter every detail into a basically blank database. They say takes about 2 weeks- sure- maybe if you can devote 8-10 hrs a day to it for 14 days. It runs so slow- that by the time the photos are taken and done loading, I would normally be done with my client. The check out process is very very long and slow as well. So much duplication of effort and redundant clicks it’s insane.

Vendor response

Jacqui, we appreciate you taking the time to leave us a review. Feedback is so important to us so we can continue to grow and maximize what Aesthetic Record can do for our clients. Since your initial onboarding, we have added a new training and onboarding process that we hope maximizes how our customers are able to build and implement our system successfully into their practices. Our ePrescribe will be launching as well! Again, we are always continuing to grow and I am sorry that our communication didn't come sooner to turn this around for you. -Nikki

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Aesthetics EMR keeps getting better

Reviewed 2 years ago

We’ve been with AR from it’s start and have been impressed by their ongoing efforts to make it the best. Support is awesome. Chat requests are answered immediately, and followed up by email documentation. AR staff are quick to realize if voice communication is necessary.

Pros

Flexibility in being able to mould the software to suit our needs. If one is slow to adapt to new EMR, one can role out one piece at a time. If one is prepared to jump in, AR offers everything necessary.

Cons

Hard to say. Updates may seem too frequent at times. We’ve never been interrupted by a update fail, so that’s great!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Customer Service

Reviewed 10 months ago

Customer service is EXCELLENT. Very responsive - I was online with an agent from about 4 pm this afternoon until about 7:15 pm to resolve a critical issue. The agent identified my problem and took action. The reason it took 3 hrs was because he had to call one of the administrators of the company on a Sunday afternoon who took his call and helped to resolve my issue. Now that is customer service....

Pros

Not into it just yet since I was just made the official administrator today. Will post updated review and impressions later.

Cons

A little hard to navigate and find what I need however, I just discovered that an employee set herself up as the administrator which may be why I have not been able to do all the things I have needed to do to get this program up and running efficiently. I will update my review once I am able to actually run this program as the real administrator.

Aesthetic Record FAQs and common questions

Aesthetic Record has the following pricing plans:
Starting from: $211.00/month
Pricing model: Subscription
Free Trial: Available


Aesthetic Record has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Aesthetic Record supports the following languages:
English


Aesthetic Record supports the following devices:
iPhone, iPad


No, Aesthetic Record does not have an API available.


Aesthetic Record integrates with the following applications:
HubSpot Marketing Hub, ActiveCampaign, Stripe, Mailchimp, Intercom


Aesthetic Record offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum

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