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Operata
Real-time performance monitoring for cloud contact centers
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Operata - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
Operata overview
What is Operata?
Designed for IT operations, contact center operations, and contact center agents, Operata is a customer experience platform that works with Amazon Connect, Genesys Cloud CX, NICE CXone, Salesforce Service Cloud Voice, ServiceNow Voice, Zendesk Voice, and many more. Users can ingest third-party data and insights into any system, enhancing the CX and improving key metrics from call abandonment to sentiment and service availability.
Operata provides insights like real-time digital experience and agent feedback for preventing and solving issues and 3rd-party sentiment and Voice-of-Customer data correlated with IT and Ops performance.
Operata’s user interface
Operata reviews
Overall rating
No reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.00/10
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Operata's key features
Most critical features, based on insights from Operata users:
All Operata features
Operata alternatives
Operata
Starting from
3000
Per month
ActivTrak
Starting from
10
/user
Per month
inconnect
Starting from
1
Per month
Bitrix24
Starting from
69
Per month
Operata pricing
Value for money rating:
Starting from
3000
Per month
Usage Based
User opinions about Operata price and value
Value for money rating:
Operata integrations (3)
Top integrations
Operata support options
Typical customers
Platforms supported