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Ideagen Quality Management Logo

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Quality, compliance, safety, and risk management

(6)

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Ideagen Quality Management Pricing, Features, Reviews and Alternatives

Ideagen Quality Management FAQs

Q. Who are the typical users of Ideagen Quality Management?

Ideagen Quality Management has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does Ideagen Quality Management support?

Ideagen Quality Management supports the following languages:
English


Q. Does Ideagen Quality Management support mobile devices?

Ideagen Quality Management supports the following devices:
Android, iPad, iPhone


Q. Does Ideagen Quality Management offer an API?

Yes, Ideagen Quality Management has an API available for use.


Q. What level of support does Ideagen Quality Management offer?

Ideagen Quality Management offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat

Ideagen Quality Management product overview

What is Ideagen Quality Management?

Q-Pulse is an electronic quality management system from Ideagen, which also automates business processes covering compliance, safety, and risk management. Included in the system are tools for managing documents, staff training and competence, safety, incidents, corrective and preventative actions (CAPA), audits, suppliers, and more. Structures, workflows, data security, alerts, and escalations can all be configured in Q-Pulse to reflect organizational standards and processes.

Key benefits of using Ideagen Quality Management

  • KPIs are visible and reported on in real time, giving users the most recent data to base decisions and actions on.

  • Vendor compliance data can be managed for various standards, including ISO, and compliance audits can be conducted on supply chains.

  • Mobile apps for iOS and Android enable users to collaborate, communicate, and submit reports in real time.

  • Q-Pulse's audit module covers the full audit lifecycle, allowing users to plan, schedule, and implement audits, report, and manage findings.

  • The customer management module enables the analysis of complaints and customer feedback, and monitoring of response times.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    FAQs/Forum
    Phone Support
    24/7 (Live rep)
    Knowledge Base
    Chat

    Training options

    Webinars
    In Person
    Live Online
    Videos
    Documentation

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    Why am I seeing this?

    Ideagen Quality Management features

    Functionality

    4.3

    /5

    167

    Total features

    63

    21 categories

    Most valued features by users

    Reporting/Analytics
    Alerts/Notifications
    Compliance Management
    Document Management
    Access Controls/Permissions
    Archiving & Retention
    Asset Tracking
    Audit Management

    Functionality contenders

    Ideagen Quality Management users reviews

    Overall Rating

    4.5

    /5

    167

    Positive reviews

    93

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.64/10
    Rating distribution

    5

    4

    3

    2

    1

    101

    54

    9

    2

    1

    Pros
    Easy to use and great customer support. Good help feature so most issues you can figure out on your own.
    Very good with lots of capability to be explored. Very good on the subject of innovation and ideas for clients.
    Qualtrax is a great tool for organizing information, helps eliminate paper with workflows, and is easily accessible. And their customer support is absolutely wonderful.
    Cons
    There are some limitations with reporting on training matrices that are a bit frustrating as we have to manually track training curriculums.
    Just doesn't work they way we intended it to. Difficult to navigate\use.
    I typed "training" on the search tab and came out as "no topics found" seriously.

    Overall rating contenders

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    Eileen F.

    Transportation/Trucking/Railroad, 11-50 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Qpulse is a great Quality Management software

    Reviewed a year ago

    Having used Qpulse now for nearly 15 years, I found it very useful at time for audit when all data is in one central storage area. It also ensure that everyone is using current version of any document

    Pros

    We used Qpulse CAPA Module to manage a core process within the company. We then found Audit Module was very useful for managing Internal Audits. Document Module was used as central storage area for ISO documentation.

    Cons

    Where one person is named a couple of times within one template, they get an email for every action. Unfortunately they are responsible for a number of separate actions so we had no way around this as we needed each action to be recorded.

    CK
    AvatarImg

    Christy K.

    Law Enforcement, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Product for Managing Quality

    Reviewed 3 years ago

    Overall - I'm very happy with Qualtrax. I tell my lab director 'Give me two to three years to get Qualtrax purring for me than I can kick back and relax." I'm tired of being a 'clerical' QAO who spends all my time moving paperwork from the inbox to a file folder. I can see how Qualtrax will reduce the amount of paperwork going over my desk, so I can concentrate on other quality projects. Technical support is just an email away and they have been so great about getting back to me and assisting me in all my beginner questions. Qualtrax Tech support outshines any support for any other software that I've used.

    Pros

    Before Qualtrax, in document management, so much of my time was caught up in writing memos, marking up documents and distributing information. With Qualtrax, the system is automated for me. I can make the changes in a document, send it for the review process and once approved, my staff is informed on the changes through email. Training - I can create the training assignment once and set the training...

    Cons

    Would like to see more videos and training documents for processes in Qualtrax especially the workflows. Their user manual is good, but so much more could be shown in a video.

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    Shen v.

    Airlines/Aviation, 1,001-5,000 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Quality and Reporting Management system

    Reviewed 7 months ago
    Pros

    The software has various modules and is configurable to your liking. You can customise the workflow to your preferences and have the ability to build forms and templates yourself. It also has an easy access management module. You can also set up workflows for stages with different actions depending on the workflow you need.

    Cons

    The software lacks a proper reporting application for operational staff. In addition, there is no suitable place for administering safety impact risk assessments in line with aviation regulations.

    PH
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    Paul H.

    Medical Devices, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Review of Qualsys EQMS

    Reviewed 4 years ago

    The main business problem that has been resolved with having the EQMS is one of compliance. Working in a heavily regulated industry, the EQMS allows us to have full control of documents, staff training, change controls, nonconformances and CAPA investigations, One of the main benefits that we have realised through implementing EQMS is connectivity with our employees and the Quality Management System. This was paper based before and far from ideal but having it available electronically means that users can access the system anywhere and at any time. This is important when users are located in several different countries.

    Pros

    Impact - the document control database is easily the most impactful feature of the software allowing all employees to easily access procedure they require to perform their jobs. Ease of use - the system is easy to use and intuitive after some training. As with any computerised system, it helps when the databases are used routinely. Integration - when all the metadata had been collected, the integration with existing business processes was easy as the organisation was operating a paper based document management system.

    Cons

    One of the missing elements is a link from the training database to doc control so that when a new revision of a document is released, an automatic training record should be send to all relevant employees. I have used several other EQMS systems and this functionality is standard. It may be released with version 7 of the database? I feel the training database is not nearly as well developed as the document control db but it is part of the system that is extremely important to our organisation working in a Medical Devices.

    CA
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    Carl A.

    Law Enforcement, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Choose your Qualtrax Admin carefully!

    Reviewed 5 years ago

    Centralized, and standardized, the required controlled documents for our laboratory system, over 400 documents divided into about 10 operational divisions. The management of this system is now taking just a fraction of time that was required with our legacy system. The developed workflows have likewise centralized, and significantly standardized, many of our quality assurance processes. It is now far more difficult for a particular incident resolution process to become "lost in the system" than before the online workflow capability was implemented.

    Pros

    Extremely configurable, flexible, powerful workflows. Your realized value of the workflows will be directly proportional to the skill and dedication of the system admin(s) and the workflow designers. Document management system is a full featured system, capable of handling both controlled and uncontrolled documents, even to mixing them within a given folder, providing for a flexible, convenient integrated document management system. The system of user groups utilized by the package facilitates the flexible, easy management of controlling function authorization for all users, and visitors, on the system. Again, the design and implementation of the security groups, a function of the system admin(s) will have a massive influence on the functionality of this feature.

    Cons

    Data mining capabilities are limited. Massive amounts of information can be input, but accessing the information with reporting tools, such as Crystal Reports, is not robustly supported.

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